Zivame Opiniones 

Horrible experience!! it is going from worst to worsest. My order never got delivered and I kept getting messages for next dates; i spoke to customer care several times, they give lame excuse of first 72 workign hours not including weekend and then second lame excuse that 72 hours mean 72 working hours. what crap! No point in spending your energy and time with them. DO NOT PURCHASE FROM ZIVAME

When I complained to Zivame about a missing item they told me an iconic line- We only are concerned with dispatch of orders, for any queries on delivery please contact our third party logistics partner. So indirectly they are not responsible for delivery of orders. Ironic coming from a delivery app!

Pathetic service provided by zivame. First of all from past 2 months they are not in a position to deliver anything to my pincode even though it is in mumbai. Secondly they asked to change the pincode and place the order which was done by me however they kept on changing the delivery date thrice. No one is bothered to even inform the customer or call them to follow up. The support staff only says they will resolve but no one does anything. The tracking details provided does not exist on the given page of the delivery partner. The only reason youll hear ia that there's some issue at zivames end. If you wish to cancel the order,the staff do not get bothered to atleast check the status or provide any resolution instead they'll ask to provide feedback. If there was zero rating,I would have provided that

I am raise a complaint regarding my order for a night dress set. I received only the top, while the matching pant/bottom was missing from the package.

I have already contacted your support team multiple times via email, but I keep receiving the same response that the complete product was dispatched from your end. This does not resolve my issue because I have not received the complete product that I please don’t buy from zivami they are doing fraud

Zivame didn't deserve even a single star....worst customer care service Have ordered one product in the month of May and I have returned it but refund not yet done....I have sent bank statement also....still there is progress customer care people and the service is very very worst....

Fake website.
When returned product amount will not give back and just says sorry.
Don't purchase in this website. Very dangerous and extremely fake. BEWARE

Products are very much satisfying bt the return policy and refund system is worst on site they are not responding calls and not even refunding money after one month on completing plzzz order safely make sure not to return the system may be improve by them. Not satisfied

Refund for returned is not received. It’s now close to two months . I’m surprised to see how to FRAUD company is still running business. I believe in faith this company will see its disaster end very soon.
Together we as consumers fight against this fraudulent company and bring it to end or make them to be loyal for their consumer.

Very disappointing experience with Zivame.
I received the wrong product and raised a return request within the allowed return period. Customer support assured me that the item would be picked up. I also informed them in advance that I would be out of station for 10 days, and they acknowledged this.
After I returned and contacted them again, I was told that the return deadline had expired and that the product would not be accepted.
What is even more frustrating is that I never received any call, SMS, email, or visit from a courier partner regarding pickup. Despite this, I was informed that a pickup attempt had been made.
As a customer, I expect a company to honor return requests that were raised on time and provide clear proof if a pickup attempt was actually made.
I hope Zivame reviews this case and resolves it fairly.

I have not received my money back, I have also given the bank statement, it has been a month, I have been talking to customer care again and again but there is no response, it is a fraud, the customer keeps the money.

Zivame has the most uncomfortable bras I have wore , In this era where comfort is the priority, their bra feels like a burden everytime u wear them ! Please improve your quality

I had one of the worst online shopping experiences ever with Zivame.

I placed orders on 29 & 30 August.

Delivery dates kept shifting: 3 → 7 → 9 → 11 → 15 → then 20 & 22 September.

Since 8 September, I kept requesting cancellation and refund.

Customer executives either stayed mute on calls, or hung up after a few minutes. Every day they promised a “superior” would call me back — that call never came.

After 15+ days of harassment, they finally initiated a refund, but deducted unfair “convenience charges.” What convenience? I only faced stress and delays.

To make things worse, on 17 September I received a computerized call claiming they tried multiple times to deliver my order but I was “not available.” This is a complete lie — nobody ever contacted me.

All I got was harassment, lies, and unfair deductions. This is not just poor service, it is customer exploitation.

⚠️ My advice: Stay away from Zivame. Do not waste your money, time, or peace of mind here.

The worst service they do claim they a return policy but when you do return they don’t even mention you that your return is cancelled and when you talk to their customer support they don’t even know what to answer and don’t know how to solve this problem and they just cut the call

Awful experience, the company just ghosts, they don't communicate and leaves you feeling helpless. I bought a travel bag off them, and it broke within 1 use and they ghosted me. I am stuck with a $200 bill and nothing I can do about it. DONT SHOP HERE

Zivame is one of the worst online platforms I’ve ever dealt with. I returned my product on 10th March 2025, and it’s now been nearly 2 months — still no refund. I have emailed them multiple times, called their support number repeatedly — no response, no accountability, no resolution.

It feels like they are deliberately ignoring refund requests, hoping customers will give up. This is nothing short of a refund scam disguised as a fashion brand. They’re happy to take your money but completely disappear when it’s time to return it.

If you care about your money, do NOT shop at Zivame. Their customer service is non-existent, and their backend operations are shockingly poor. I’m already filing a complaint with the National Consumer Helpline and will be warning others on every platform possible.

Zivame, your unethical practices will eventually lead to your downfall. Start respecting your customers before it’s too late.

I placed an order for 3 padded bras on 29th July and they got delivered early which was a pleasant surprise to me. But immediately after I tried them on, I found that they aren't true to their size at all. So I wanted to return two of them and have been contacting Zivame for 3-4 days. But my order status is STILL NOT marked as delivered so I'm unable to place a return request. I've been requesting them repeatedly to place a return request on my behalf but they won't and they just tell me that they're having issues with the app. So I think I've lost my money cuz I don't think they're gonna let me return the products. I checked the order status today and it's still marked as shipped and that the products will be delivered by 10th August. This site is a SCAM and their customer service is PATHETIC. Please don't fall for this scammy website. I just need help, I never thought I would be scammed in such a pathetic way.

Zivame's customer service is a disgrace. They not only kept my money and the product I returned but also refused to refund me for a cancelled item they never delivered. Despite countless emails and calls, they have shown zero accountability or effort to resolve the issue. This level of incompetence and disregard for customers' rights is appalling. Avoid Zivame at all costs unless you enjoy being robbed of your money.

Very bad quality products.
Cheap stuff. Very late delivery. One of the products broke after a few weeks of usage. Big disappointment.

I return a product delivery boy collected the product but I didn’t get a refund I want my fund

This is a highly trustworthy website for purchasing various games and equipment. The staff is remarkably humble and helpful, and the games are available at reasonable prices.