My kids play basketball and soccer, Xbot is a great use coz we can rewatch their games at home and they can review on where they need to improve.
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Consulta las opiniones de los clientes
I had an issue with a part that I had lost and needed replacing. The part wasn’t available to buy separately but the great Customer Service team at Xbot GO went out of their way to resolve the issue.
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Xbox Go Support team handled my concerns with professionalism and speed. They were very respectful throughout the entire process and made sure every issue I had was fully addressed. Communication was... Ver más
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I purchased the new Xbot falcon and received at the end of Jan, to record various 11v11 and 7v7 football matches but I’m utterly disappointed with how poor the tracking of the games are and inabilit... Ver más
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Información sobre la empresa
Escrito por la empresa
XbotGo is dedicated to enhancing sports experiences for everyone from professional coaches, sports enthusiasts, to parents, empowering every game with advanced AI and capturing the passion of sports for all. XbotGo is an AI-powered sports cameraman that turns your smartphone into a professional-grade camera. It automatically tracks the action, smoothly zooms, and pans, all while using advanced computer vision to follow the ball and players. This game-changing technology makes high-quality sports recording accessible to parents, youth leagues, coaches, and amateur enthusiasts—eliminating the need for expensive equipment or skilled operators and offering a simple, affordable solution for capturing every moment of the game.
Información de contacto
Estados Unidos
- xbotgo.com
4,3
Excelente
98 opiniones
Ha contestado el 100% de las opiniones negativas
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Respuesta de XbotGo
Dear Amber,
We’re sorry to hear that the editing experience didn’t meet your expectations. While we’re glad the recording quality worked well for you, we understand how frustrating it can be if editing isn’t as smooth or intuitive as it should be.
We’d really like to learn more about what felt difficult or limiting, so we can both assist you and continue improving the experience. Please keep an eye on your inbox for a message from Trustpilot with instructions on how to share your contact details with us. Once we receive them, our support team will reach out directly to help and walk through possible solutions.
Thank you for taking the time to share your feedback — it genuinely helps us get better.
Warm regards,
XbotGo Service Team
Entreprise très sérieuse matériel au…
Entreprise très sérieuse matériel au top j'ai acheté tout leur modèle il n'y a vraiment pas mieux sur le marché je recommande vivement mise à jour des produits très fréquentes
13 de febrero de 2026
Opinión espontánea
Just missed half the game because the…
Just missed half the game because the filming just stopped. Also could not see first quarter because it only captured half the field.
Horrible.
8 de febrero de 2026
Opinión espontánea
Respuesta de XbotGo
Dear Christopher,
We’re truly sorry to hear about your experience — missing part of the game, especially key moments, is understandably frustrating. That’s certainly not the experience we want you to have with XbotGo.
We take feedback like this very seriously and would like to better understand what happened so we can help resolve it as quickly as possible.
Please keep an eye out for a message from Trustpilot with instructions on how to share your contact details with us. Once we receive your information, our support team will reach out directly to investigate and assist you further.
Thank you for bringing this to our attention. We appreciate the opportunity to make this right.
Warm regards,
XbotGo Service Team
Basketball, 1st tournament down
I dont usually do reviews but was really unsure from the reviews what the xbot pro would be like. I am using for basketball indoor and it has been really good. I think those complaining expect to much at the price point. I have since found gimbals you can get that probably do the same thing cheaper. I would find it handy if there was a really basic simple editing just highlight clip you want and go to next one. I think there probably is I have just never cut video before and feel the tutiorial video is not as step by step as I require for editing. Overall happy, kids love have a video of a good bucket as do I.
8 de febrero de 2026
Opinión espontánea
They were responsive to what my concern…
They were responsive to what my concern was with my remote control issues. They wanted to fix the issue.
27 de enero de 2026
Opinión espontánea
We love this for capturing our kids’…
We love this for capturing our kids’ youth sports! We use it constantly for our daughter, who’s an ice hockey goalie. I can actually watch the game and mark big saves with the remote, then review them later with her—it’s such a great learning tool.
Can’t wait to use it for basketball season! Highly recommend, especially for goalie families (the best kind 😉).
24 de enero de 2026
Opinión espontánea
Respuesta de XbotGo
Hi Bobby,
Thanks so much for sharing this — it honestly made our day.
We love hearing how you’re using XbotGo during the game and after, especially marking those big goalie saves in real time and reviewing them together later. That kind of moment is exactly why we built this.
Ice hockey goalies really are the best kind 😉 and we’re excited for you to put XbotGo to work for basketball season too. Thanks for trusting us to help capture these memories and learning moments — they go by fast.
If you ever have questions or ideas, we’re always listening. 🙌
Warm regards,
XbotGo Service Team
It’s one of the worst products I’ve…
It’s one of the worst products I’ve ever had. I’ve spent four days trying to get the firmware to quit update over the holidays. There’s no information online. There’s no ability to update with PC. You must go through the app and they control everything. There are zero help unless they’re in the office Monday through Friday. This thing is a piece of crap. I’m gonna throw it through a wall.
25 de diciembre de 2025
Opinión espontánea
Respuesta de XbotGo
Dear Danny,
We’re truly sorry to read about your experience. We understand how frustrating this must have been—especially during the holidays—and we sincerely apologize for the inconvenience and frustration this situation has caused.
You’re absolutely right that firmware update issues and limited real-time support availability can be extremely frustrating, and your feedback highlights areas where we need to do better. This is not the experience we want any customer to have.
We would very much like the opportunity to resolve this properly for you. Please keep an eye on your inbox for an email from Trustpilot, as we’ve requested to contact you directly. Once you receive it, kindly share your contact details so our team can reach out and follow up as a priority to help resolve this issue as quickly as possible.
Thank you for taking the time to share your feedback. We take it seriously and are committed to improving both our product and our support experience.
Warm regards,
XbotGo Service Team
The firmware update stuck at 0% …
When I received the XbotGo the firmware needed an update. When I tried to update it was stuck at 0% for over half an hour. I then tried using different phones to update (both android and apple) but it kept giving me a warning that the battery was low even though it was full. I then charged all night and tried again with the same result. Spent over 3 hours trying to get it to upload. Problems happen, I get it but customer service has been horrible which is the real issue. I sent in a detailed email explaining the problem and what I've done thus far. Customer service replied and didn't offer any actual fixes. Basically said to wait longer and if that doesn't work upload the log so they can analyze to which I've now done 3 times from 3 different phones. Its a brand new unit, why am I trying to trouble shoot? Offer a solution, replace, or refund. Its now been a week and I haven't heard anything from them useful. From what I've read this is a known issue with their devices, we shouldn't have to play these games.
11 de diciembre de 2025
Opinión espontánea
Respuesta de XbotGo
Dear Steve,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this has caused—especially with a brand-new device. That is not the experience we want any customer to have.
We take firmware update issues very seriously, and your feedback about the process and our support handling has been escalated internally for review and improvement.
Our support team will be reaching out to you directly to resolve this properly, including discussing next steps such as replacement or refund where appropriate. We want to make this right.
Thank you again for your patience and for bringing this to our attention. Your feedback helps us improve both our product and our customer support.
Warm regards,
XbotGo Service Team
Good service & quick response for all…
Good service & quick response for all issues. Stronger command.
24 de noviembre de 2025
Opinión espontánea
I've been an affiliate partner for them…
I've been an affiliate partner for them and when I wanted to payout my earnings they went radio silent. No contact from them whatsoever.
Edit: I contacted them via Trustpilot and radio silence from them.
24 de octubre de 2025
Opinión espontánea
Respuesta de XbotGo
Dear Marcus,
We’re really sorry to hear about your experience — this definitely isn’t the kind of communication we aim for.
To help us resolve this as quickly as possible, could you please provide your contact information when you receive the Trustpilot follow-up email? Our team will reach out directly to assist you with the payout issue.
Thank you for your patience and understanding.
Warm regards,
XbotGo Service Team
I hope I didn't waste $600 on this thing.
The xbot did a mediocre job tracking 3 games then decided this morning to require a firmware update that can only occur if you login. That would be no problem but on 2 different phones we use for filming it won't send me a verification code to login. I can login on my home laptop but I don't think that it will fit in the slot made to secure your phone. Sat on hold for 3 minutes before being forwarded to a voicemail that I am sure will get returned. $600 dollars that is good for nothing right now
4 de octubre de 2025
Opinión espontánea
Respuesta de XbotGo
Dear Jeff,
We’re really sorry for the trouble you experienced with the firmware update and login verification earlier. This issue has already been fixed, and our support team has also reached out to you via email with the details.
Please kindly check your inbox (and spam/junk folder just in case) for our message — we’ll make sure everything is working properly for you as soon as possible.
Thank you for your patience and for giving us the chance to make things right.
Warm regards,
XbotGo Service Team
I originally bought the XbotGo…
I originally bought the XbotGo Chameleon to record my kids’ football training sessions, but now I also use it to film their team. The product works really well, and I’m excited to see how the new Falcon will perform.
1 de octubre de 2025
Opinión espontánea
Respuesta de XbotGo
Dear Emanuel,
Thanks so much for sharing your experience! We’re really happy to hear the Chameleon is making it easier for you to capture both training sessions and full team matches — that’s exactly what we hoped it would do. The Falcon is coming soon, and we can’t wait for you to try it and see how it takes things to the next level. Your feedback really helps us keep improving for everyone in the XbotGo community.
Warm regards,
XbotGo Service Team
Great device
I’ve been using the XbotGo Chameleon for almost a year now as a coach to record soccer matches. What an amazing device! You just set it up and forget about it—it films almost everything without you having to do a thing, and the device keeps improving with free updates. Creating highlights in the app is simple, but my favorite feature is how easy it is to share videos with others. Super convenient!
Furthermore, the price compared to other options is also really great.
30 de septiembre de 2025
Opinión espontánea
Respuesta de XbotGo
Dear Hugo,
Thanks a lot for taking the time to share your experience! It’s fantastic to hear that the Chameleon has been such a hassle-free way to capture matches and create highlights. We love that you enjoy how easy it is to share videos too — making it simple for coaches and players alike was one of our main goals. We’re also glad the value has stood out compared to other options.
Hearing feedback like yours really motivates us to keep improving and adding new features. Thanks again for being part of the XbotGo community!
Warm regards,
XbotGo Service Team
NOT GIVEN STRAIGHT ANSWERS TO QUESTIONS
24 de septiembre de 2025
Opinión espontánea
Respuesta de XbotGo
Dear Colin,
Thank you for sharing your feedback with us. We’re truly sorry if our previous responses did not fully address your questions — that’s not the experience we want for our customers.
We’d love the opportunity to better understand your concerns and provide you with a clear solution. Could you please check the email Trustpilot has sent you on our behalf and reply with your preferred contact details? Once we receive your information, our team will reach out as quickly as possible to assist you and make sure everything is resolved to your satisfaction.
Your input helps us improve, and we appreciate the chance to support you directly.
Warm regards,
XbotGo Service Team
It same team behind keyirobot.com they…
It same team behind keyirobot.com they create the worst customer service experience and do not support their products long term. So only buy from them if you want throw away expensive digital trash in half year.
Edit after reply:
They claim that they are not affiliated with keyirobot.com, yet they send marketing emails to the email address I used to register at keyirobot.com (I use a unique email address for service registrations
26 de septiembre de 2025
Opinión espontánea
Respuesta de XbotGo
Dear Aleksey,
We’re sorry to hear about your frustration and we truly appreciate you taking the time to share your experience.
For clarity — and for anyone else reading — XbotGo is not affiliated with keyirobot.com. We design and support our own products, and we are committed to providing ongoing updates and improvements.
That said, we clearly haven’t met your expectations here, and we’d like the chance to make things right. Please reply to the message you’ll receive from Trustpilot asking for your contact details. Once we have your details, our team will follow up as quickly as possible to assist you.
Thank you again for your feedback — it helps us improve, and we hope to restore your confidence in us.
Warm regards,
XbotGo Service Team
Both a very good Product but also very…
Both a very good Product but also very good support the one time I needed it!
24 de septiembre de 2025
Opinión espontánea
Respuesta de XbotGo
Dear Andreas,
Thank you so much for your feedback! We’re really happy to hear that you’ve had a positive experience not only with the product but also with our support team. Knowing that we could step in and help when you needed it means a lot to us.
At XbotGo, we want our customers to feel confident that they’re not only getting innovative tools, but also a team that stands behind them whenever questions or challenges come up. Your experience is exactly what we aim for, and we’ll continue improving both our products and our service to keep delivering that reliability.
We truly appreciate your trust and support, and we’re excited to keep being part of your journey.
Warm regards,
XbotGo Service Team
⭐☆☆☆☆ bad produce even worse customer service
⭐☆☆☆☆ – Extremely Disappointing Product & Support
I purchased the Xbotgo Chameleon and regret it completely. The auto-tracking barely works, the user interface is clunky and confusing, and the connection constantly fails. On top of that, I’ve had multiple remotes fail—and instead of replacing their clearly faulty equipment, customer service endlessly harasses you for more information without ever providing a real solution.
I was initially considering supporting them further by upgrading to the Falcon, but after this experience, I wouldn’t risk it. If the Falcon has any issues, you’ll be stuck dealing with the same frustrating, unhelpful support. Save yourself the headache and look for alternatives—or at the very least, buy insurance so when the product inevitably fails, you can actually get your money back.
Highly do not recommend.
27 de septiembre de 2025
Opinión espontánea
Respuesta de XbotGo
Hi Steven,
We’re really sorry to hear about your experience with the Chameleon and the frustration this has caused you. That’s not the kind of support or product performance we want any of our customers to go through.
To help us get this resolved for you, could you please check your inbox for a message from Trustpilot? You should have received an email that allows you to securely share your contact details with us. Once we have that, our team will follow up directly to review what happened with your device and work toward a proper solution.
We truly value your feedback, and we want to make this right for you.
Warm regards,
XbotGo Service Team
Great Experience
I purchased the XbotGo Chameleon to record my soccer games for fun. It works well, and I've recorded a lot of enjoyable moments. It can track the ball about 90% of the time, and it keeps improving with free updates. The customer service is very responsive and quickly resolves my questions and concerns.
19 de febrero de 2025
Opinión espontánea
Respuesta de XbotGo
Dear Cole,
Thanks a lot for sharing your experience! We’re glad to hear Chameleon has helped you capture so many great moments from your games. It’s great to know the ball tracking and updates are working well for you, and we really appreciate your kind words about our support team.
Warm regards,
XbotGo Service Team
Xbot Chameleon
This kit is top class, ordered at pre sale and have used it for my Grassroots team and JPL side. Off the back of my using and capturing highlights I have up sold 6 units to other coaches. This product is easy to set up and use. Cheap and great value. App needs some more features to help editing more easier.
I have ordered the new falcon from Kickstarter as I know the quality.
Well done Xbot keep pushing the updates
22 de septiembre de 2024
Opinión espontánea
Respuesta de XbotGo
Dear XbotGo User,
Thank you so much for your feedback! It’s fantastic to hear that the kit is making a real difference for your teams and that you’ve been able to share it with other coaches. We really appreciate your suggestions for the app — we’re always looking for ways to make editing easier. Enjoy your new Falcon from Kickstarter, and we’ll keep pushing updates to make your experience even better!
Warm regards,
XbotGo Service Team
Great AI powered sports camera!
This is a great AI powered sports camera that follows my son’s soccer team without me having too! I actually get to enjoy the game when I have my XbotGo recording! I have recommended this product to all my club soccer parents.
3 de septiembre de 2025
Opinión espontánea
Respuesta de XbotGo
Dear Timothy,
Thank you so much for sharing your experience! We’re thrilled to hear that XbotGo lets you enjoy the game while still capturing all the action. It’s fantastic that you’ve been recommending it to other soccer parents — we really appreciate you spreading the word!
Warm regards,
XbotGo Service Team
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