Xpresskey Opiniones 

159
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Previously bought MS home and student for Mac a few months ago. Worked fine. Got PC version yesterday and after following instructions just shows a message asking to contact retailer for license key.... Ver más

Valorada con 5 estrellas sobre 5

Purchased Home & Student and downloaded no problem; had to contact Xpresskey via on line Chat ON A SUNDAY immediately answered and Frank sorted my activation code. Had to go via Microsoft to finalise... Ver más

Valorada con 1 estrellas sobre 5

Looking more and more like a scam. Download the software, no License Key, no customer service via email or live chat (the latter says "Instantly responds in under a minute" It would be funny if I ha... Ver más

Valorada con 1 estrellas sobre 5

Purchased Microsoft Office 360, 2016 version from expresskey.co.uk back in June 2020. It worked for 3 months but now has deactivated. I tried re activating using the product key but it wont let me rea... Ver más

Información sobre la empresa

Escrito por la empresa

Your #1 trusted online shop for affordable computer electronics and genuine software products in the UK. We specialize in retail and consumer goods, bringing you only genuine products, cloud based solutions, development and certified technical support assistance. We take pride and stand by the products that we sell, from computer electronics, gadgets, accessories and software. We make sure that you only get authentic and genuine products that won't break your bank. We believe in providing you with top product brands at an affordable and reasonable price without disregard to high quality and standards. Our goal is simple; to help consumers, startups, small businesses, and non-profit organizations save big on high quality products.


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

159 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,1

Todas las opiniones

(159)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent

Excellent, speedy delivery, I was offered a 15% discount; I emailed to ask about it as I had already purchased the item full price and they applied it and refunded me which I thought was a nice touch, very clear instructions and very pleased

11 de abril de 2021
Valorada con 5 estrellas sobre 5

I was a little sceptical at first

I was a little sceptical when I first had a look at the site. However having taken the plunge I was pleasantly surprised at the ease of downloading the software and installing it on my Mac. The price was very competitive and my fears proved unfounded. Thank you.

11 de abril de 2021
Valorada con 5 estrellas sobre 5

Office Personal for Mac

Quick, extremely easy transaction. Excellent product (Personal Office) for Mac. The ease of installation compared with the PC was fantastically simple and fast.

4 de abril de 2021
Valorada con 5 estrellas sobre 5

Jenny

Jenny, was extremely helpful and honest and an absolute credit to your organisation look after her and your good staff and you will keep them and develop in an extremely positive way. Or loose them like so many greedy people in companies often do.

3 de abril de 2021
Valorada con 5 estrellas sobre 5

Easy and Straightforward Download

This was a very straightforward transaction. It required patience while the software downloaded, but MS Office is a big program so this was expected. The whole process took no more than 15 minutes and I was grateful for the guidance sheet which gave simple step-by-step instructions. All in all a smooth, trouble-free experience.

2 de abril de 2021
Valorada con 1 estrellas sobre 5

Be concerned

I bought The Microsoft Office 2019 license key form them on the 7/03/21. I tried to install it but the wizard did not get activated and it prompt this code: oxC004C060. I checked it to find out that is a fraud. I then contacted the Microsoft support which told me that the licence key I was given is only for the Microsoft Developer Department and I shouldn’t have been given that one.

25 de marzo de 2021
Opinión espontánea
Logotipo de Xpresskey

Respuesta de Xpresskey

Hi Maria,

We are currently investigating this on our end. It looks like the sales dept. reported that there was a system error in sending you the correct Office version. The system couldn't issue a license and therefore it selected the nearest Office version in our system's inventory.

Please take note that you will be receiving the correct Office version with a license or product key. Kindly coordinate with our sales team via chat on our website as soon as possible. We will make sure that this gets resolved right away.

Regards,

Abbie Baker
Xpresskey Customer Care & Retentions Dept.

Valorada con 1 estrellas sobre 5

Microsoft Office key failed

I purchased a product key for Microsoft Office 2011 for my MacBook five days ago. The key did not work. Having spoken to Apple, they confirmed it was the wrong key. I have since emailed the company twice, tried the 24/7 chat multiple times and tried to call the company again multiple times. They answered once and said someone would come on the chat option, which they did. I was told i needed to upgrade but have had no information on how to do this. All further attempts to contact the company have been non existent. We are now going through PayPal to get a refund.
Thank you for your reply - I have tried numerous times to contact you via email, chat and phone but have been unable to reach you.

25 de marzo de 2021
Opinión espontánea
Logotipo de Xpresskey

Respuesta de Xpresskey

Hi Jo,

Regarding your purchase, we have checked the license and verified that it is a genuine copy.

The main issue was the not the software itself but because of compatibility issue with your current macOS. Your macOS version can't run an older version of Office. Office 2011 only works for macOS versions 10.5 to 10.9.

If only we identified what macOS version you had and carefully read the System Requirements that is clearly stated on the product page on our website, we wouldn't have any issues at all.

In terms of communicating with us, we are always open 24/7 via chat and we always make sure that all emails are addressed.

It is unfortunate that we could not resolve this issue because of miscommunication. But nonetheless, we would like to extend our help and make sure that you have a fully running Office application.

Please feel free to communicate with us via chat.

Kind regards,

Abbie Baker
Xpresskey Customer Care & Retentions Dept.

Valorada con 5 estrellas sobre 5

Chad was simply amazing

Chad was simply amazing - I couldnt have asked for someone to have been more helpful to a very stressed person ( me) - will definately return to this company if requiring software - thank you

20 de marzo de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

I was very happy with the price for…

I was very happy with the price for Microsoft Office Home & Student 2019. It was unfortunate that the initial email which gave the link to the download page omitted to quote the product key. When I rang to enquire, I was told that the link was sufficient. After 5 attempts, this proved not to be the case. The tech team could not have been more helpful, even though it took 4 hours to get me up and running, it hasn't put me off. I would definitely buy from them again if the need arises.

12 de marzo de 2021

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