Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Yao secrets, de producten zijn prima. Helaas begin er niet aan je krijgt ongevraagd bestellingen thuis. Elke maand sturen ze automatisch producten af en halen het geld via paypal van je rekening af. I... Ver más

Valorada con 5 estrellas sobre 5

I have a subscription to the shampoo bars. It has been the best product for my hair type - fine, straight, asian hair. I find my scalp health is better and my hair is much healthier with less breakage... Ver más

Valorada con 5 estrellas sobre 5

Where have these fermented rice water bars been all my life?! Just a quick lather transforms my dry, frizzy coils with each wash. Now I flaunt the softest, bounciest curls that gleam with health thank... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Yao's shampoo and conditioner bars are a game-changer! Since switching, my hair has never been softer or shinier. These eco-friendly bars gently cleanse, nourish, and last for 100 washes. Say goodbye... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

Yao Secret is dedicated to improving and maintaining healthy hair by way of cultural tradition. Inspired by the Red Yao Tribe, bringing you handcrafted natural hair care products made with ritually-prepared rice water in the Longji Rice Terraces.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

168 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,9

Todas las opiniones

(168)

15 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Very disappointing Customer Service

I order the Shampoo and Conditioner from Yao Secret, and I never received the order. Apparently there was some issue with my order in my country (Spain), and when I called the courier they couldn’t find my package and when I contacted Yao Secret’s Customer Service to give me more information and help me find it, they said that once the package leave the country where they are at, it’s not their responsibility anymore, so they send me the same link (again) for the same package my country’s courier couldn’t find in the system, so not helpful AT ALL.

Long story short, I never received my order and lost 72€ on top of that. Very disappointed with the customer service and how they handled my order.

8 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Good morning ,id like to sadly give a…

Good morning ,id like to sadly give a honest review on my recent purchase of your shampoo bar,
well it arrived yesterday but it blew me away firstly how it was presented
seeing how glam and pretty your site and products looks
it did not do your company justice at all
I suggest you look at the conditions of your products before sending them please
as not to disapoint anyone further
im still waiting for a reply
im not good on a computer as you can see but i am honest and i do believe you should look into this matter many thanks
also very confused as just recieved a thankyou EMAIL for my order instead of a reply to my two emails Please kindly look into this matter

24 de octubre de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Sarah,

Our customer support has already contacted via email last week. They will be helping you find a solution to your issue, please reply to their email and explain your situation to them.

We deeply apologise for the unpleasant shopping experience you're going through, our customers' satisfaction is always our top priority.

Valorada con 5 estrellas sobre 5

Will Continue To Order From Them!

This is my second order of the shampoo/conditioner! I was gifted the rice water treatment and immediately ordered more once I ran out! I have the fine toothed comb and the hair brush, and my hair has gotten a lot more soft, but it still holds volume really well. It's a lot more manageable!
The shipping is quick and efficient. So far, I've not been disappointed by anything I've ordered from them, and I'm looking forward to ordering more of their products!

18 de septiembre de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you so much for your continued support and wonderful feedback! We’re thrilled to hear that our products have made your hair softer and more manageable, while still keeping its volume. It’s great to know you’re happy with everything you’ve ordered, and we look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

Waves are defined.

My order arrived quickly thank you. I'm actually really surprised how well the bars are working. I have dry, frizzy, wavy hair that has looked more like candy floss than hair for the last few years. Not any more, my hair is soft and smooth with defined waves, I have only used the bars 3 times so far. I'm also hoping it may help to get my hair a bit longer, I have really struggled to grow it because it is so brittle.

13 de septiembre de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you for sharing your wonderful experience! We’re so happy to hear that the bars are already making such a difference for your dry, frizzy, wavy hair after just a few uses. We hope they continue to help with your hair’s strength and growth too!

Valorada con 5 estrellas sobre 5

Re ordering rice water shampoo & conditioner

My hair is vasty improved since using this.
I have just reordered for the third time!

6 de septiembre de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you so much for your amazing feedback! We’re thrilled to hear that your hair has improved, and we truly appreciate your continued support with your third order!

Valorada con 5 estrellas sobre 5

I discovered the rice shampoo here

I discovered the rice shampoo here, it's so gentle on the head skin and foams so great and strengthens the hair..I'll buy here again

31 de agosto de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you for your wonderful feedback! We’re so happy to hear that you love our fermented rice water shampoo and find it gentle and effective. We look forward to serving you again!

Valorada con 5 estrellas sobre 5

Obsessed with this set!

Obsessed with this set! Normally shampoo and conditioner bars don’t work on my hair as it’s quite thick but these are amazing! My hair feels so silky and soft, I love that they are all natural and zero waste too as I like to be as sustainable as possible.

30 de agosto de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you so much for your fantastic feedback! We’re thrilled to hear that our set works wonders on your thick hair, leaving it silky and soft. We’re also glad you appreciate our commitment to natural ingredients and zero waste. Your support for sustainability means a lot to us!

Valorada con 5 estrellas sobre 5

Super satisfied

Super satisfied. Highly recommend!

27 de agosto de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

We’re thrilled to hear that you’re loving our product and that your hair is doing great! Thank you for your continued support!

Valorada con 5 estrellas sobre 5

I first ordered in May this year and…

I first ordered in May this year and bought in whim tried it and normally I have the lather going in my ear causing my ear to itch but when this one lathers up it didn’t and made my hair shiny and I’m 46yrs old I last dyed my hair May for Eid and my sides normally go grey and itch a lot.
It’s know August I bought again and haven’t even cut my hair let it grow as I have done hair and the top of head the hair is growing and I’m looking after my
Hair more it’s not too grey as before.
So yeh I love using it thank you very much

8 de agosto de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you so much for sharing your experience with us! We’re thrilled to hear that our product has made such a positive difference for you, from reducing itchiness to making your hair shiny and healthier. It’s wonderful to know that you’re enjoying taking care of your hair more and seeing such great results, even after months of use.

We’re grateful for your continued support and are so happy that you love using our products. If you ever have any questions or need further assistance, we’re here for you.

Thank you again for your kind words!

Valorada con 1 estrellas sobre 5

If I lose my sense of smell I will try again

Yeah, my hair looked and felt nice, but I can't believe no one else has mentioned the smell. It smells like fish and wet dog. First couple of washes, I noticed it, but it wasn't overpowering. Today I washed my hair to attend a wedding and it stank. I had to put a bunch of other products in to cover up the smell. Even then, I could still smell wafts of it.

20 de julio de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you for your feedback. We’re glad to hear your hair looked and felt nice, but we’re sorry to hear about your experience with the scent. Although we didn't add artificial scent during the production of the bars, we will let the production team know about your valuable comment and we will improve our products.

Valorada con 5 estrellas sobre 5

love this products somuch my hair feels…

love this products somuch my hair feels so good since i use this, my scalp feels better to. i always had dandruff but somehow this shampoo helps me a lot ♥️ lovely customor service to 🙏🏽

17 de julio de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you for your wonderful feedback! We’re thrilled to hear that our products have made your hair and scalp feel so good and helped with your dandruff. Your kind words about our customer service mean a lot to us too.

Valorada con 5 estrellas sobre 5

So far, so good

The company asked me to leave a review. So far I washed my hair with the shampoo soap and conditioner just 3 times, I believe it not enouth time given to can notice a significant difference in my hair.
However here is what I liked about:
1. It leave my hair naturally clean without drying the scalp or hair
2. I really like the natural smell of the soap
3. Soap make lots of bubbles (I quit not expected that)
4. My hair loss have been slightly reduced somehow.
5. Hair looks more shinny and a bit of more volume and thickness if I can say that..
THERE were not COS, just the conditioner did not felt doing something to my hair. I will have to try with conditioner and once without to see if there is any difference.
Also it's a bit pricy, and I don't think will last me 3 months as some people says but we will see.

I also bought a brush, and I absolutely love it!! Its become my favorite brush tho! I like the feeling of the brush in my scalp.

25 de junio de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you for taking the time to leave such a detailed review. We appreciate your initial feedback after just a few washes and are delighted to hear about the positive aspects you’ve experienced so far!

1. We're glad our shampoo leaves your hair naturally clean without drying out your scalp.

2. It's wonderful to know you enjoy the natural scent of our soap.

3. We're pleased that the soap produces lots of bubbles, exceeding your expectations.

4. It's great to hear that you've noticed a slight reduction in hair loss.

5. We're happy that your hair looks shinier, with a bit more volume and thickness.

We understand your concerns about the conditioner and its effects. We encourage you to continue experimenting with it, and please feel free to reach out if you need any tips or assistance. Regarding the product's longevity and price, we hope you'll find it provides good value over time.

We’re thrilled that you love the brush and that it has become your favorite! The positive experience with the brush and the feeling on your scalp is exactly what we aim for.

Thank you again for your feedback, and we look forward to hearing more about your experience as you continue using our products.

Valorada con 5 estrellas sobre 5

AMAZING

For years i struggled with breakage in my hair and i had been purchasing extentions for years... i cant believe it took me so long to discover this but im so glad i did. Ever since ive been using it my hair has never felt better or been easier to manage! Everyone should be using this❤️✨️

30 de junio de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Aniela,

Thank you for sharing your amazing experience! We’re thrilled to hear that our product has made such a positive difference in managing your hair and reducing breakage. Your kind words and recommendation mean a lot to us.

Valorada con 3 estrellas sobre 5

Nice combs but terrible packaging

I ordered two combs, which I find well made and do smell woodish, natural... so, nothing to complain about the product itself, but... I was quite disappointed with the packaging, as both combs came loose together in a plastic bag with no protection (it came inside a cardboard envelope). No card, definitely not nicely presented... nothing that looks like being sent from a traditional village :((

3 de junio de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Keli,

Thank you for your feedback and for appreciating the quality of our combs. We’re sorry to hear that the packaging didn’t meet your expectations. Your comments are invaluable, and we’ll work on improving our presentation to better reflect our traditional values. Thank you for bringing this to our attention.

Valorada con 5 estrellas sobre 5

Love it!!

Easy to use, hair is beautifully clean and really soft/shiny. My scalp is no longer itchy as it usually would be after using more chemical products and I’m not throwing away plastic bottles every couple of weeks. Amazing product.

23 de mayo de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Annabelle,

Thank you for your fantastic review! We’re thrilled that you find our product easy to use and that it has left your hair beautifully clean, soft, and shiny. It’s great to hear that it’s also helped with your scalp and reduced plastic waste. We’re delighted you’re enjoying the benefits!

Valorada con 5 estrellas sobre 5

I love love love these bars

I love love love these bars, honestly the best shampoo I’ve ever had!!

26 de mayo de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Bla,

Thank you for your amazing feedback! We’re overjoyed to hear that you love our bars and that they’ve become your favorite shampoo. Your support means the world to us!

Valorada con 5 estrellas sobre 5

I was in desperate need for hair care…

I was in desperate need for hair care that wouldn't dry, damage or break my hair as I had been experiencing with my last brand of shampoo. Initially I thought it was stress or hormones wreaking havoc on my hair, but turns out it was just my old hair care routine causing significant breakage and hair loss.

I did a lot of research into Yao Secret and other similar brands before committing. I've been using their shampoo, conditioner and rice milk treatment for about 2 months now and have noticed significant improvement almost immediately. I can finally comb my hair and work through any tangles much more easily. My hair feels stronger, thicker, and I have received many compliments on how gorgeous and long my hair is.

I'm so happy I finally discovered what works best for me, and love that I can trust the ingredients in the products, eco friendly packaging, and overall ethos of the brand.

26 de marzo de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Molly,

Thank you for sharing your experience! We’re thrilled to hear that our products have significantly improved your hair health and made such a positive impact on your routine. It’s wonderful to know you appreciate our ingredients, eco-friendly packaging, and brand ethos. We’re delighted you found what works best for you with Yao Secret!

Valorada con 5 estrellas sobre 5

Umm… WOW

Umm… WOW! And why haven’t I tried this before?
I (F38) have fine hair with a bit of a wave and frizz. Oiling takes care of the frizz, but it weighs the hair down, plus I find it made it look oily and unwashed (but hey, it’s still a decent weekend treatment). I’ve finally tried Yao (Rice shampoo & conditioner) two weeks ago. My feedback so far:
- the shampoo bar feels gentler than my regular shampoo and my hair doesn’t feel stripped of moisture
- using just the shampoo bar (no conditioner at all for the super busy days) I still had fewer knots to brush out and my hair looked shinier, not greasier
- shampoo + conditioner = felt like I spent full 10-15 minutes with a mask (but I do have porous hair)
- conditioner does take getting used to, but it took me a few tries to understand I don’t need that much - no need to feel that ‘slather every strand’
Overall I feel I’m using considerably less oiling products (still use JVN oil for the ends), and I don’t need to spend as much time with traditional hair masks to get good results.

19 de mayo de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Yuka,

Wow, thank you for your fantastic feedback! We’re so glad you finally tried Yao Secret and that our shampoo and conditioner bars have worked wonders for your fine, wavy hair. It’s great to hear they’ve reduced frizz, knots, and the need for heavy oiling. Your detailed experience is very helpful and much appreciated. Welcome to the Yao Secret family!

Valorada con 5 estrellas sobre 5

Very easy to use and lasts so long!

I’ve been wanting to make the switch to shampoo and conditioner bars for a while and I came across Yao Secret and decided to try them. One of the best decisions I’ve made for my hair. They’re super easy to use and they last so much longer than traditional shampoo and conditioner. I’ve noticed my hair is lighter, healthier, and overall easier to maintain. I’m so glad I found these! :)

11 de mayo de 2024
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Hana,

Thank you for sharing your wonderful experience! We’re delighted that making the switch to our bars has been one of the best decisions for your hair. It’s great to hear they’re easy to use and making a positive impact on your hair’s health and maintenance. We’re thrilled you found Yao Secret!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más