Yooje Opiniones 

Responded to an internet advertisement for the "Yooje Interactive Robotic Puppy Toy - Realistic Plush Electronic Dog that Barks and Walks"

We ordered three of the puppies and the estimated delivery date at time of ordering would give ample time to ensure delivery as a Christmas present to younger members of our family. The proposed presents did not arrive until after Christmas.

The parcel arrived with a label confirming a United Kingdom return address.

We opened one of the three boxes to check before gifting it only to find although the puppy would walk and run it was not interactive.

There were not any instructions or warnings that the "toy" may unsuitable for young children e.g fragile small battery switch and access to battery and flimsy collar.

With other internet retailers we have, in most circumstances, been able to return unsatisfactory goods free of charge and return labels were provided to do this.

In these circumstances it seemed very unfair to expect us to return the goods to China and pay the very expensive costs of doing ourselves.

United Kingdom gives consumers the following protection:-
"Expecting a UK customer to pay the cost of returning faulty items to a foreign country is considered unfair trading under the UK law. The Digital Markets, Competition and Consumers Act 2024 prohibits unfair business-to-consumer trading, which includes practices that affect the average consumer's ability to make an informed decision. Such practices may include misleading or underhanded tactics, such as charging for the cost of returning goods that are faulty or not as described. The Act provides a legal framework to protect consumers from such practices and ensures that businesses provide clear and accurate information to their customers."

Paypal are processing a claim for refund but the retailer and Paypal seem to be failing to resolve issues relating to this unfair trading.

To assist Yooje in this matter I provide their order number which is YooJe#39438

I have awarded five stars because I was impressed with the ease of purchase and the fact that the company kept me informed about the progress of my purchase throughout its journey.
Unfortunately one of my items was broken in transit but, as soon as I contacted Yooje they agreed to send me a replacement, free of charge. When it has been received and both flasks have been put to use I intend to update this review.

Customer service was very good thank you.

I ordered a so- called "Anti Snoring Pillow" and, you,very guessed it, I've been "had". Just a crock of absolute shite arrived and after numerous emails to "Customer Service " I'm afraid I'm flogging a dead horse trying to get a refund or return slip as the item must be returned at my cost.
If I could ask anyone thinking of purchasing anything from this site PLEASE, PLEASE, PLEASE DON'T DO IT scroll away and ignore these fraudulent listing's and save your money or you will regret ever seeing this bunch of Shysters.

Customer service was very good. I cancelled my order as my daughter had already purchased similar items I had bought, for my grandchildren. Although it took over a month to get a refund. The customer service department was quick to respond to my queries, and kept in touch with me, until I eventually got my refund.

I’m a pensioner. I paid nearly £40 for a battery operated little dog beautifully boxed. When it arrived it was wrapped in bubble wrap and stuck in an ordinary plastic bag. Took weeks to arrive and although said it would arrive before Xmas it was a week after. Disappointed to say the least and nothing like what was advertised. Been in contact many times by e mail and the best they could offer was a £5 refund and discount off another item. Why would I agree to this. I have demanded at least £20 refund as this item is rubbish. Please stay away from this company as they’re not trust worthy. This was for my granddaughter and I’ve lost my money. As a pensioner money doesn’t come easy. Disgusting to say the least !

I purchased a 360 degree toothbrush from this company and it cost me nearly £42 in total. The product arrived and worked about 3 times. After that it would not work. I’ve sent numerous emails to the company requesting a refund of my money. They kept stalling the whole time. They have basically implied that they think that I’m lying and they don’t believe me when I say it doesn’t work. They offered to send me a replacement product but want me to pay out another £6.99 to cover shipping costs. I’ve told them I don’t want a replacement product and I want a refund and they are refusing to give me that.

Avoid buy anything from this company. If your item does not work then they will do anything to avoid giving you a refund.

I recently viewed an advert for this company who were selling titanium chopping boards. The advert was extensive and looked ideal. I decided to purchase 2 of these boards. The total cost was £71.99. On arrival I opened the package which revealed a very slim chopping board. I slipped it from the package and almost cut my hand. All edges were dangerously sharp and the handle part was even more lethal. I contacted this company who have offered a paltry refund which I have refused. I am, at present still pursuing this incident and hopefully get them to remove this product from sale.
After many discussions with this company they agreed a full refund of if I returned these boards to China! I did this at a cost which, was not included in the refund. I am happy to report that I did receive a refund with an apology and an explanation stating that they have looked into my complaint and are improving their product.
I certainly don’t intend to trade with this company again.

Good communication and service

I ordered a pillow for a gift but realised they already had one. Customer services were very responsive and helpful and refunded my purchase.

I PURCHASED 3 TITANIUM CHOPPING BOARDS.2 for gifts at xmas and 1 for myself.My own one,after 1 week of making soup,is already all scored by knife..Reading the write up though,it suggests
Knifes will not harm this board.
Deffinitely untrue..????

s will nsosark
this board.

Very poor quality. I purchased a toy dog from my Grandaughter, it looked so good on line and was not cheap. Dog is such poor quality looked nothing like the one advertised. Gave to my Grandaughter yesterday, battery compartment got extremely hot after a few minutes. Have binned it.
I had already tried to return the item previously but had no replies to email.
Do not buy anything from this company.

Absolute con. Dog looks nothing like the advertisment. I am usually quite savvy with online shopping but this one caught me out. I have to say their advertising is amazing. The dog has glue everywhere, the 'fur' just about hangs on, the dog gives a nasty yap yap and goes 3 shuffles forward, 3 shuffles back and that it.
They told me the return shipping costs were high so would I prefer a £30 voucher that I could spend with them but I had to spend £40 to redeem it. I declined. They then offered a £3 as a way to apologise 😂
These people must have made themselves a fortune by now.
Disgusting and vile that people con hard working people like this.
Next Christmas I won't be buying anything online

I've ordered 2 Interactive Robotic Puppies..and 1 day on, I've emailed asking which Couriers have they used, where are they based, whick is the Tracking Number, Which Courier has taken my items toa 1st Shipelment base, where is the 1st Shipment Base, Also Which datd have my items been delivered to a 1st Shipping Base.
The unsatisfactory email reply from them is that it is the Courier chosen by whover collecs my parcel..

Watch this space..more to follow no doubt.

I asked the customer service group to cancel the order before it was even processed. I received emails requesting me to submit a positive review. Then they will refund the amount they charged. I am hopeful they will refund quickly!

They answered all my emails quickly and sent tracking information of my order of a
brown puppy.
It arrived on Christmas Eve and doesn’t behave like the one in the advertisement video. It’s absolute rubbish. Luckily I didn’t pay the full price but this one is worth nothing. It just runs around yapping all the time. Very annoying!!!

Nico AI puppy is a scam should be banned and prosecuted cheap rubbish no safety kite mark on box can’t send back used someone’s web site not as advertised will throw in bin dangerous

This company are thieves, I ordered an ultra sound flea device, they sent me a toothbrush. Now they refuse to refund me unless I return the toothbrush at my own expense.
I never asked for a toothbrush. I’m happy to return as long as they pay postage but they say I have to pay postage which is probably almost as much as they owe me. DO NOT BUY FROM THIS COMPANY THEY DONT ACCEPT RETURNS SO IF THE PRODUCT DOESN’T WORK YOU WILL NOT GET YOUR MONEY BACK. IT IS EXTREMELY LIKELY YOU WILL JUST RECEIVE A PILE OF CRAP!

One star is too high!!!
My mother bought a robot dog, which was absolute tat and unsafe - even a charity shop would not take it new. It was really expensive and not at all as advertised. I have written 3 times for a refund and they keep fobbing me off with tiny £2 compensation and, eventually a £20 credit note, which is worth nothing as their products are rubbish and overpriced. DO NOT buy from them. I continue my fight for a refund.