They charged me three (3) times for one order and then sent me products I didn´t order, and I never received the product I ordered. After giving feedback about how it all went, they refunded for one... Ver más
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Consulta las opiniones de los clientes
This supplement is great just sprinkle a little over their food to start with and hay presto for me any way, well my furry friend, no more grass eating and it makes his fur so soft and shiny, he is o... Ver más
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I adopted Ricky over 9years ago, he was from Spain and had a lot of issues including a dodgy tummy. I saw an advertisement for Canine Prime and decided to give it a go. He’s now about 12, he’s fit and... Ver más
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The new packaging is very welcome and ensures that the product arrives safely. However, we are taking a two-month break in our subscription (August & September) as we have sufficient product to last u... Ver más
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Información sobre la empresa
Escrito por la empresa
We're focused on developing scientifically backed products designed to improve the health and lives of pets. That's why we work to provide the most advanced naturally powered nutrition products on the market.
Información de contacto
Sheffield Technology Parks, Cooper Buildings, Arundel Street, Sheffield S1 2NS, S1 2NS, Sheffield, Reino Unido
- 0800 041 8902
- trustpilot@yourpetnutrition.com
- yourpetnutrition.com
4,3
Excelente
3 mil opiniones
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Canine prime is a miracle food…
Canine prime is a miracle food supplement if i did not start my Charlie on it 4yrs ago we would have lost him but the difference in him now is amazing we also have him on flexi protect for his joints we can't recommend it enough we tell everyone the amazing benefits of it all and our Charlie is 14yrs old and he loves it thank you canine prime for giving us more time with our boy
26 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your wonderful feedback. ❤️ It means the world to us to hear that Canine Prime and Flexi Protect have made such a positive difference for Charlie.
We're so happy you've had more precious years with your boy, and thank you for recommending us to others. Please give Charlie a big cuddle from all of us! 🐾
-Aileen, YPN
They charged me three (3) times for one…
They charged me three (3) times for one order and then sent me products I didn´t order, and I never received the product I ordered. After giving feedback about how it all went, they refunded for one product but still charged me almost 90£ for wrong items I didn´t order. On top of this, they started charging me for a monthly order which I also didn´t make!
All corresponding stopped from their side. No apologies nor explanations nor refunds.
Never order anything from this supplier!!!
25 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Update – 31 July
Thank you, Sari, for giving us the opportunity to resolve this for you.
We've now processed the outstanding refund. As mentioned, it should be back in your account within 5–7 business days.
In the meantime, please let me know if there is anything else I can assist you with.
--------
Hi Sari,
Thank you for taking the time to leave your feedback. We're genuinely sorry that your experience left you feeling frustrated, as that is never the experience we want our customers to have.
After carefully reviewing your account, we'd like to clarify what happened.
When your first order was placed on June 25, the checkout included a monthly subscription for 1 tub of Canine Prime, which you selected during the purchase.
As a result, a renewal order was automatically created in July. The additional offers included with your original purchase was also selected by you during checkout.
We have the original order records and proof of purchase confirming these selections.
As soon as you contacted us regarding the renewal, we reviewed your account, cancelled both the subscription and the pending order, and processed your refund immediately.
We also responded to your enquiry and resolved the matter as quickly as possible.
We certainly understand that subscriptions can sometimes be selected unintentionally, and if that was the case here, we're sorry for the confusion. However, we do feel that your review does not fully reflect what actually occurred. The subscription was selected during your checkout, which is why the renewal order was generated.
Once you contacted us, we promptly cancelled the subscription, refunded both orders in full, and resolved the matter as quickly as possible.
Canine Prime
My dogs love the product and are very happy to have it sprinkled on their food.
My orders are on buy and save subscription and the administration of this sometimes leaves me wondering: I recently took advantage of a special offer discount and unfortunately didn't realise this wouldn't trigger anything in the system to suspend my next delivery which arrived very soon afterwards therefore leaving me with double what I needed and much more than I can reasonably use - it wasn't clear this would happen. After contacting customer support, they did skip the next monthly order but it would be much more helpful if there was already something in the system to ask this question when taking advantage of such money saving offers as it ended up costing me much more that month than I'd budgeted for. Consequently, I'm really wary of any more 'Special Offers'
23 de abril de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you for your lovely review! We're so pleased to hear your dogs love Canine Prime.
We also appreciate your feedback about our subscription and special offers. At the moment, promotional orders and subscriptions work separately, so placing a special offer order doesn't automatically skip your next subscription order.
We're sorry for the confusion, and we'll pass your suggestion on to our team as it's something that could improve the customer experience.
Thanks again for your feedback and for your continued support!
-Aileen, YPN
This company is disgraceful
This company is disgraceful, I purchased 3 containers on the nothing to lose slogan full
Refund if not happy. Did not see any benefits to either of my dogs at all. Reported this asking for a refund before opening the final container . Was then instructed that as per their very sly refund policy which is segmented , you are responsible for the original shipping costs and returning the empty containers or part
Used. I was very upset about this sent almost 7 emails disputing how they had misled me and how rubbish the product was yet 6 months later i get an email saying they have taken another £89
And dispatched 3 more jars as its a subscription. I obviously explained my situation but they seem to think I should send them oroof of previous emails cancelling the product despite all the emails expressing my total disgust and distain for the company’s ethics . As usual they take your money in a second but find so many reasons they strategically slippes
Into their small print. But rather than email
Me saying would you like to continue they automatically take the money and leaving you battling to recover the refund. Their customer services are absolutely dire and unethical to say the least. Do Not purchase unless you feel absolutely compelled as you will no doubt regret it when you cant even find the cancellation option on their website despite trawling !
They are a terriblE company do not let them have access to your bank details !!!!!
21 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Hi Dawn,
We're sorry to hear you feel this way.
To clarify, your subscription was not cancelled previously because we never received a cancellation request. During our investigation, we asked if you could provide any proof showing that you had requested to cancel the subscription, but we did not receive any evidence confirming this.
As a gesture of goodwill, we have now cancelled your subscription and refunded your July order in full, so everything has now been resolved and no future orders will be sent.
We genuinely wish you and your dogs all the best.
Prime has not been transformative for my dog as the company claim it would
Company, delivery etc efficient but product is not as effective as the company claims. It has not had the expected benefits for my dog.
19 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you for taking the time to share your feedback. We're sorry to hear that Canine Prime didn't deliver the results you were hoping for.
Every dog responds differently to supplements depending on factors such as age, diet, activity level, and individual health, so while many customers see positive results, we understand that it may not be the same for every pet.
We do appreciate your honest feedback, and we're glad to hear you were happy with our service and delivery. We'll be sure to share your comments with our team.
Thank you again for giving Canine Prime a try.
-Aileen, YPN
All good & the dog loves it
Lots of information about the product on their website so that it is clear what you are buying. The website ordering is straightforward & easy to use, once ordered the canine prime arrived quickly. The packaging seemed fine & I didn’t make the same mistake I made last time I ordered when I left the parcel on the floor, its contents obviously smelt so delicious that my hooliganism dog had broken into the parcel, opened one jar of the canine prime & spread or devoured the contents all over a pale coloured carpet. It isn’t very easy to remove from a carpet so I found dampening it a little in the afternoon then leaving him to have a good lick was best, when it was much better I then shampooing the carpet!
10 de junio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your lovely review! 😊
We're delighted to hear that you found the information on our website helpful, the ordering process straightforward, and that your Canine Prime arrived quickly.
It certainly sounds like your mischievous dog couldn't wait to get stuck into it! Thank you for sharing such a funny story, we're glad you managed to rescue the carpet in the end.
We really appreciate you taking the time to share your experience and hope your furry friend continues to enjoy Canine Prime (preferably from their bowl next time!
-Aileen, YPN
This supplement is great just sprinkle…
This supplement is great just sprinkle a little over their food to start with and hay presto for me any way, well my furry friend, no more grass eating and it makes his fur so soft and shiny, he is only seven but I am sure it has given him more energy. So from me a great product excellent delivery service and 5 stars all round.
17 de junio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your fantastic review!
We're thrilled to hear that your furry friend is enjoying Canine Prime and that you've noticed improvements in his coat, energy levels, and even that he's no longer eating grass. It's wonderful to know the supplement has made such a positive difference.
We also really appreciate your kind words about our delivery service. Thank you for your 5-star review and for taking the time to share your experience. We wish you and your dog continued health and happiness!
-Aileen, YPN
Twelve year old Labrador
I didn't thinkmi would see much difference with my twelve year old Labrador but I was pleasently surprised, he appears to be able to walk a lot easier even chasing after the deer, I am very happy using this product and would recommend it to every onr
22 de junio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your wonderful feedback!
We're delighted to hear that your 12-year-old Labrador is moving more comfortably and even chasing after the deer again. It's fantastic to know you've noticed such a positive difference.
Thank you for recommending Canine Prime to others. We truly appreciate your support and wish you and your Labrador many more happy and active adventures together!
-Aileen, YPN
 Persevere don’t give up it really works 
Rosie my dog didn’t like it at first so I had to add milk but her coat is looking thicker and she seems to have more energy she is 14 years old now .
15 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for sharing your experience! We're delighted to hear that Rosie is enjoying the benefits of Canine Prime.
It's wonderful to know that her coat is looking thicker and that she has more energy, especially at 14 years old. Every dog can take a little time to adjust, so we're glad you found a way that worked for Rosie.
We really appreciate your feedback and wish you and Rosie many more happy, healthy years together! 🐾
-Aileen, YPN
To Whom It May Concern
To Whom It May Concern,
I have already sent several emails requesting that this subscription gets cancelled asap as the products are now accumulating and i do not need or want to pay for any more.
Please can you help me resolve this problem?
Kind regards,
Vivianne Nadel
14 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Hi Vivianne,
Thank you for your email, and I'm very sorry for the frustration this has caused.
I've checked your account and can confirm that your subscription has now been cancelled, and you've also been removed from our mailing list, so you shouldn't receive any further marketing emails from us.
If you ever receive another marketing email, you can also click the "Unsubscribe Now" link at the bottom of the email, which will automatically remove you from future mailing lists as well.
We sincerely apologize for the inconvenience, and if there is anything else I can assist you with, please don't hesitate to let me know.
- Aileen, YPN
My 9 year old Dog stays fit on CP
Canine Prime arrived at the correct time. Packaging was superb
12 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your positive feedback Lynda!
I am glad I use canine prime.
I have been using canine prime for nearly 3 years I noticed a massive difference in my dogs health, shiny coat, and they are more active and one of my dogs had a problem with autheritis in his back leg, since using canine prime he is so much better he can now go on longer walks and have a good run on the field, there is no more limping. Their poops dont smell, I know now that they have healthy guts, I am glad that I am using canine prime.
The packaging is great also, better than what is was.
14 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for sharing your wonderful experience! 😊
We're delighted to hear that you've been using Canine Prime for nearly three years and have noticed such positive changes in your dogs' health. It's fantastic to know they're more active, have shiny coats, healthier digestion, and that your dog's mobility has improved so he can enjoy longer walks and runs again.
Thank you for your continued trust and support. It means so much to us to be part of your dogs' health journey. Please give them both a big cuddle from all of us!
-Aileen,YPN
Prompt efficient service with an eye on…
Prompt efficient service with an eye on the total recycling of the packaging and the dogs are thriving on the Canine Prime.
14 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your review! 😊
We're delighted to hear you're happy with our prompt, efficient service and our more sustainable packaging. It's especially rewarding to know your dogs are thriving on Canine Prime.
Thank you for your continued support—we truly appreciate it!
-Aileen, YPN
my dog doesn't like it and I can't get…
I appreciate anyway your professionality and kindness. Most probably I Will try again in the future with the supplement. Tastes change,and living beings change as well,luckily!
23 de junio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you for giving Canine Prime a try. I’ve checked your account and can see that you've used 2 tubs over the past 2 months.
We completely understand that some dogs can be very fussy or picky when it comes to new supplements. It can sometimes take time, along with a gradual introduction, for them to adjust to the taste and accept it with their food.
I've gone ahead and cancelled your subscription, so no future orders will be sent.
We're sorry to see your 1-star review, as it appears your experience is based on your dog's personal taste preference rather than the quality or effectiveness of the product itself. While we understand this can be frustrating, taste acceptance varies from dog to dog and is unfortunately something we can't control.
Thank you again for giving our product a try, and we wish you and your dog all the best. :)
-Aileen, YPN
Excellent service
Excellent service. Pet Nutrition always arrives on time. Communication is good, and most importantly my Giant Schnoodle Rags enjoys this product.
I include Pet Nutrition in his food because I want him to enjoy a happy, healthy, and long life🐶😃
13 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your wonderful review! 😊
We're delighted to hear that your orders always arrive on time and that Rags is enjoying Canine Prime. It means the world to us to know we're helping support his happy, healthy, and long life.
Please give Rags a big cuddle from all of us! 🐶
Now happy the happiest dog as all we…
Now happy the happiest dog as all we order arrives in good time and he enjoys the few treats
1 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your lovely review! 😊
We're thrilled to hear your happy pup is enjoying our treats and that your orders are always arriving in good time. Knowing we're helping keep tails wagging means so much to us!
Thank you for your continued support, and please give your furry friend an extra treat from all of us! 🐶
My dog "Prince" is a Saluki cross 10…
My dog "Prince" is a Saluki cross 10 years old. I have been sprinkling Canine Prime on his food for the last two years. He obviously likes it and and is in good health and agility, so I would recommend this product.
13 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your wonderful review! 😊
We're delighted to hear that Prince has been enjoying Canine Prime for the past two years and that he's still in such great health and staying agile at 10 years old. Thank you for your recommendation and for trusting us to be part of Prince's daily routine!
Please give Prince a fuss from all of us! 🐶
-Aileen, YPN
Great product and I swear our 14 year…
Great product and I swear our 14 year old schnauzer is bouncing again!
13 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your fantastic review!
We're thrilled to hear your 14-year-old Schnauzer is bouncing around again! That's wonderful to hear, and we're so happy Canine Prime has become part of their daily routine.
Thank you for your support, and please give your amazing senior pup a big cuddle from all of us!
-Aileen, YPN
A fantastic product and service
Very happy with this product, our German Shepherd has it sprinkled on her food and loves it. Her coat is beautiful and has everything in it she needs to keep her healthy and will continue buying it.
The company are brilliant, the customer service are excellent. Every time I've been in touch they've quickly helped me and sorted out my query. Well done for an amazing service and product. The order is on subscription so I never have to worry about reordering it. The delivery is very quick to. Thank you.
13 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your amazing review!
We're delighted to hear that your German Shepherd loves Canine Prime and that you've noticed such a beautiful coat. It's wonderful to know she's enjoying it and that it's become part of her daily routine.
Your kind words about our customer service truly mean a lot to us. We're so pleased we've been able to help whenever you've needed us, and we're glad the subscription and speedy delivery make things that little bit easier.
Thank you for your continued support, and please give your lovely German Shepherd a cuddle from all of us!
-Aileen, YPN
The new packaging is superb
The new packaging is superb. Gone are the large boxes stuffed full of paper for one small tub and replaced by made to fit very well designed packaging.
Well done Pet Nutrition you have cut down my trips to the tip by three quarters.
12 de julio de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your wonderful review!
We're delighted to hear you're enjoying our new packaging! We wanted to create something that's more practical while also reducing unnecessary waste, so it's fantastic to know you've noticed the difference.
Thank you for your kind words and continued support—it really means a lot to us!
-Aileen, YPN
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