They charged me three (3) times for one order and then sent me products I didn´t order, and I never received the product I ordered. After giving feedback about how it all went, they refunded for one... Ver más
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Consulta las opiniones de los clientes
This supplement is great just sprinkle a little over their food to start with and hay presto for me any way, well my furry friend, no more grass eating and it makes his fur so soft and shiny, he is o... Ver más
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I adopted Ricky over 9years ago, he was from Spain and had a lot of issues including a dodgy tummy. I saw an advertisement for Canine Prime and decided to give it a go. He’s now about 12, he’s fit and... Ver más
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The new packaging is very welcome and ensures that the product arrives safely. However, we are taking a two-month break in our subscription (August & September) as we have sufficient product to last u... Ver más
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Información sobre la empresa
Escrito por la empresa
We're focused on developing scientifically backed products designed to improve the health and lives of pets. That's why we work to provide the most advanced naturally powered nutrition products on the market.
Información de contacto
Sheffield Technology Parks, Cooper Buildings, Arundel Street, Sheffield S1 2NS, S1 2NS, Sheffield, Reino Unido
- 0800 041 8902
- trustpilot@yourpetnutrition.com
- yourpetnutrition.com
4,3
Excelente
3 mil opiniones
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Respuesta de Your Pet Nutrition
Thank you so much for your 5 star review! :)
-Aileen, YPN
i have a colliecross lab with arthrits…
i have a colliecross lab with arthrits before i used canine prime walking was slow for him, when we started canine prime we noticed a change with in a couple of week he had more energy and his coat was gleaming we also now use flexi protect as well he is 13 yrs old in july and still enjoys life. the products are great and a quick delivery . thank you pet nutrition
24 de abril de 2025
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your kind words. It is wonderful to hear that your collie cross lab is feeling more energetic and enjoying life, especially at nearly 13. We are delighted that Canine Prime and Flexi Protect are making such a positive difference.
Aileen - YPN
TREAT YOUR DOG TO THE BEST SUPPLEMENTS AVAILABLE
I always deal directly with Mathew because he is so knowledgeable, kind and diligent. He is a fine ambassador for "Your Pet Nutrition". My Cavapoo called Millie, is now 11 years old yet she scampers about like a 6 year old. I have no doubt this is because she has 1.5 spoons of Canine Prime a day with her food and also has 4 x Flexi Protect chews after her morning walk. She really loves those chews!! I earnestly recommend dog lovers to contact Mathew at "Your Pet Nutrition" and purchase Canine Prime pots together wit Flexi Protect pots. The latter is specifically designed to preserve the joints, thus ensuring full mobility long after one would have thought possible. Phone: 0800 041 8902 and ask to speak to Mathew.
Yours sincerely, Gordon Leask.
24 de abril de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your thoughtful and generous feedback. It truly means a great deal to hear about your positive experience with Mathew and the support he has provided. We are very proud to have him as part of the Your Pet Nutrition team, and your kind words perfectly reflect the care and dedication he brings to our customers every day.
It is wonderful to hear about Millie and how lively and full of energy she remains at 11 years old. Stories like yours are exactly why we are so passionate about what we do. We are delighted that she is enjoying Canine Prime and her Flexi Protect chews, and even happier to know they are helping her stay active and thriving.
Thank you as well for your heartfelt recommendation. Your support and trust mean everything to us, and we are grateful to be part of Millie’s continued health and happiness.
-Aileen YPN
I have ordered canine prime supplement…
I have ordered canine prime supplement x3 at a cost of 139€ , the shipping number provided doesn't exist with the indicated DHL carrier. I am concerned that my communications are replied by an AI generated system. Is this some elaborate scam !!!!
22 de abril de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you for getting in touch, and I am very sorry for the concern and frustration this situation has caused.
We completely understand how worrying it must be to receive a tracking number that does not appear to work, especially after placing an order of this value. Please be assured that we take this very seriously and are here to help resolve it as quickly as possible.
Could you kindly reply to this email with either your order number or the postcode used at checkout? This will allow us to locate your order immediately and investigate the issue with the shipping details. We will also liaise directly with the courier to ensure you receive accurate tracking information and a clear update on your delivery.
In the meantime, please rest assured that you are speaking with a real member of our team, and we are committed to resolving this for you promptly.
Thank you for your patience and understanding. We look forward to putting this right for you.
-Aileen YPN
Canine Prime is a magical powder!
Canine Prime is a magical powder. It looks like fairy dust and sprinkled over Bunty’s main meal it works wonders! The transformation in her day to day nonsense has become quite ridiculous. Bunty is a scatty miniature poodle who’s become even scattier (if that’s possible) but she seems to have even more oomf and staying power. Her itchy ears seem to have lessened and she’s only been enjoying her new additional ‘sprinkles’ for about 5 weeks. I can’t rate it highly enough really and if I were to ask Bunty’s opinion I think she’d agree.
The customer service is outstanding, too. Whenever I’ve asked questions there’s been an immediate response, either online or via the telephone. Everyone’s incredibly knowledgeable and super friendly, which is lovely. Regarding delivery, if you place an order almost instantly your package arrives.
I’m so glad I found YPN, and so is Bunty I’m sure.
Thank you all. T xx
31 de marzo de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for such a fun and heartfelt review. Bunty sounds absolutely full of character, and it is a joy to hear how much energy and enthusiasm she has. Your description of Canine Prime as fairy dust gave us all a smile, and we are delighted that you are already seeing such positive changes in her, especially with her energy levels and comfort.
It is also wonderful to know that Bunty is enjoying her “sprinkles” and thriving with them as part of her daily routine. Hearing that her itchy ears have improved in such a short time is especially rewarding for us.
We truly appreciate your kind words about our customer service. Our team always aims to be as helpful, responsive, and friendly as possible, so it means a great deal to know that this has made a difference to your experience.
Thank you again for your support and for sharing Bunty’s story with us. We are so glad you found us, and even happier to have you both as part of the Your Pet Nutrition family.
-Aileen YPN
Definite change for the better in my…
Definite change for the better in my dog’s liveliness and mobility. He’s an 11 year old chocolate Labrador- so good to see him like this.
23 de abril de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for sharing this lovely update. It is wonderful to hear that your 11 year old chocolate Labrador is feeling more lively and mobile. Seeing dogs regain that spark and energy, especially as they get older, is incredibly rewarding for us.
We are so pleased that you are noticing a positive difference and that he is enjoying life with renewed enthusiasm. Thank you for trusting us to be part of his wellbeing.
-Aileen, YPN
This has improved my dogs mobility no…
This has improved my dogs mobility no doubt about it.
6 de abril de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Hi Helen,
Thank you for your kind review.
We are glad this has had such a positive impact on your dogs mobility.
Please do let us know if we can help with anything!
Kind regards,
Jamie
My dog was showing his age(12 year old…
My dog was showing his age(12 year old greyhound). I thought I would try canine prime as he was struggling to get up and had become a bit shaky on standing. Had tried several other products without much success. This has really made a difference in just a short time. Would recommend
9 de marzo de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you for taking the time to share your experience. It is wonderful to hear that your 12 year old greyhound is feeling the benefits and showing such a positive improvement. We understand how difficult it can be to see them slow down, so it is incredibly rewarding to know that Canine Prime has helped him feel more comfortable and steady again.
We are especially grateful for your recommendation and for trusting us after trying other products. Stories like yours mean a great deal to us.
Wishing your dog many more comfortable and happy days ahead.
-Aileen, YPN
We have a cocker spaniel who was…
We have a cocker spaniel who was constantly scratching at her ears.We had copius amounts of ear drops from the vet-all to no avail.It got to the stage where she was,literally taking chunks out of her ears-blood everywhere.Saw Canine prime online,checked out all the reviews,and took the plunge.Within a week,her ears had healed-her coat was glowing.We stopped the powder for a couple of weeks-the scratching started within 8 days.Put her back on it-hey presto.That was 6 years ago.She will be 11 this year,and still runs around like a puppy.Thank goodness for Canine Prime.
2 de marzo de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for sharing your story. It sounds like it has been quite a journey with your cocker spaniel, and we can only imagine how distressing it must have been to see her so uncomfortable.
We are absolutely delighted to hear how quickly her ears improved after starting Canine Prime, and even more so that she has continued to thrive over the past six years. The difference you noticed when stopping and restarting really highlights the impact it has had for her.
It is wonderful to know she is now nearly 11 and still running around like a puppy. That is exactly the kind of outcome we hope for, and stories like yours mean so much to us.
Thank you again for your trust and support. We are so pleased to have been part of her journey to better health and happiness.
-Aileen, YPN
One very happy fur baby mummy…
This product has been great for both my dogs,my little dog 15 nearly died last year was looking for something that would help him and came across the pure cane so decided to give it a try started to notice a difference after about a month,he became playfull started to enjoy his walks again ( dosen't go in his pushchair even on long walks)his coat is shiny,poo is firm my vet can't believe the change in him.My large dog is in great condiction as well.
31 de marzo de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for sharing such a powerful and heartfelt experience. It is incredible to hear about the turnaround in your little dog, especially after such a difficult time last year. Knowing that he is now playful again, enjoying his walks, and even leaving the pushchair behind is truly wonderful.
We are also delighted to hear about the improvements in his coat and overall condition, as well as your vet’s reaction. That kind of transformation means everything to us. It is equally great to know that your larger dog is thriving too.
Thank you for placing your trust in us and for giving Canine Prime a try. Stories like yours remind us why we do what we do.
-Aileen, YPN
I ordered feline 40 over a week ago and…
I ordered feline 40 over a week ago and still no progress with shipping, it says 48 hour tracked but it's still in process as of today, if I don't receive it by the weekend I want my money back asap
19 de marzo de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Apologies for the delay Kurt. It looks like your order has already been shipped — we sent you the tracking link via email, and according to the latest update, it has been marked as delivered today. Kindly confirm to us if this has ben received.
Their Canine Prime product is really good and effective
I've been using Canine Prime for several years for 2 dogs both of which have sensitive tummies. It's really helped with digestion and I feel it's the equivalent of us taking vitamin supplements/probiotics. Even if you feed good quality or suitable foods for dogs with digestive issues (one of mine had chronic pancreatitis) this supplement definitely supports that diet and leads to decent poos and less sickness.
15 de febrero de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for sharing your experience! We really appreciate your kind words and are so glad Canine Prime has been helping your dogs. 🐾
-Aileen, YPN
Very high quality
Great service fast delivery and high quality products. My dog really benefits from the wonderful range of products.
9 de marzo de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the service, delivery, and quality of our products. It’s wonderful to know your dog is benefiting from our range. We truly appreciate your support! 🐶
Aileen, YPN
Wouldn’t be without it.
Canine Prime is without doubt a real canine health game changer. We have used it for well over five years now and can see adverse results immediately when allowed to run out. Coats silky with no itching, vet commented on good hydration even in last years heat waves and eight year old well able to keep up running with 18 month puppy. Boosts raw feeding brilliantly.
9 de marzo de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for sharing your experience! We truly appreciate your support over the past five years. It’s fantastic to hear how well your dogs are doing—from silky coats and great hydration to keeping up with the young pup! We’re so glad Canine Prime has been such a great addition to your raw feeding routine.
Aileen, YPN
I've been searching for a solution to…
I've been searching for a solution to my dog's waxy ears and frantic scratching for some years and felt helpless as nothing has ever worked. So I was not really expecting a change but was willing to take the online deal and I'm happy I did. During the month of adding the pre- and prebiotic powder to my dog's bowl I noticed her ears drying up, the scratching is a lot less and her stool is perfect. She's clearly feeling a lot better, has more energy and seems better balanced overall.
The reason for not giving 5 stars is that the product is very expensive for someone on a small pension. So to keep my dog healthy and happy I have to make tough decisions that impact my own health and happiness. I hope the product price can come down.
3 de marzo de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Thank you so much for sharing your story. We’re thrilled to hear that the pre- and probiotic powder has made such a positive difference for your dog—less scratching, healthier ears, improved digestion, and more energy is wonderful to hear! 🐶
We completely understand your concern about the cost and appreciate your honesty. Your feedback is valuable, and we’ll keep it in mind as we explore ways to make Canine Prime more accessible. Thank you for prioritizing your dog’s health and for trusting us with her care.
Aileen, YPN
Respuesta de Your Pet Nutrition
Thank you for your great feedback! We’re so glad to hear your dogs love the taste and that it’s helping with their digestion. We also appreciate you mentioning the quick delivery. Thanks for your support!
Aileen, YPN
Ordered this for my dog on 2 separate…
Ordered this for my dog on 2 separate occasions, both times it gave her a bladder infection due to crystals (struvites). So beware.....
25 de noviembre de 2025
Opinión espontánea
Respuesta de Your Pet Nutrition
Hi Rob!
I’m really sorry to hear about your dog — that must be very upsetting. 🐶
It’s possible that there may be an underlying health issue contributing to this, so it’s important to consider that before attributing the cause solely to the product.
To help us look into this further and provide the best support, could you please email us your order number so we can verify the details?
Looking forward to hearing from you
-Aileen, YPN
Disappointing
I have just received an email, confirming that thankfully my package has turned up and my refund is on its way.
Thank you.
I thank you for your response Aileen.
As I said in my last email, I have accepted you are NOT going to refund me. At this stage i feel powerless, I have returned the products in good faith, provided you with proof of shipping, to which you say you did not receive. So as I said above, I accept you are not going to refund me.
I have wasted alot of time plus the extra expense of shipping which I had never intended doing until YOU replied to my review, sounding very emphathetic, asking me to “please contact our customer service, they will help with the refund”. And as they say the rest is history.
I feel Trust Pilot should make customers aware of all customer experience, good and not so good. My review, as I have experienced is, Accept if you are not happy with your purchase, which sadly was making our little doggie sick, you may not get your refund regardless of what their advertising states. This has been my honest experience .
But maybe if package ever turns up you might review my case again.
**********
I was delighted when you said I was entitled to a refund and it was just a matter of getting in touch with customer service, which I did.
I returned, as requested by you, all product to the stated address, some weeks ago. I heard nothing. I chased up with another email. Getting a bit of round around now. And then today I receive a email asking for feed back on how they did resolving my problem…
I returned your product in good faith at my expense, provided you with photographic proof of shipper, that you would honour your statement “GUARANTEED MONEY BACK WITHIN 90 days” . Customers need to be made aware that this is most certainly not the case.
Most disappointing the whole experience.
I guess buyer beware.
10 de febrero de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
First of all, I’m really sorry that this has been your experience. I completely understand how frustrating this must feel, especially after returning the products in good faith and at your own expense.
I just want to reassure you that we always issue refunds once returned tubs are received back with us. That has always been our policy, and we absolutely honour our 90-day money-back guarantee when the return reaches us.
Unfortunately, when we search An Post using the tracking number you provided, no information is coming up for the return, which means we’re unable to locate or confirm delivery on our end. Because of this, the best next step would be to contact the courier directly to ask what has happened with the parcel and to confirm its delivery status.
As soon as the return is received and scanned in with us, we will of course process your refund — we always refund once we physically receive the return.
Again, I’m very sorry for the disappointment and inconvenience this has caused. Please keep us updated on what the courier says, and we’ll be more than happy to assist further.
-Aileen YPN
Super food
A spoke to a person on the phone who was vary mannerly and professional. Milo is 11 years old and a little rescue terrier who is now living his best life.He came to us from Dogs Trust in a little bit if a state when he was 7 and never been walked. His coat is getting softer and he loves Canine Prime
2 de febrero de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Hello Rita
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found our team mannerly and professional, that truly means a lot to us. Most importantly, we’re so pleased to hear that Milo is thriving and living his very best life with you.
What a lovely journey he’s had since coming to you from Dogs Trust. It’s heartwarming to know that his coat is getting softer and that he’s loving Canine Prime, that’s exactly what we hope for!
Thank you again for your kind words and for choosing us to be part of Milo’s journey. Please give him a little fuss from us!
Kind regards
Megan
Exceptional result
My border terrier is 10 and can be fussy sometimes. Her energy levels were also quite low so I tried Canine Prime and she absolutely loves it on her dinner at night.
Plus her energy levels have improved a lot! She bounds along on a fast run every walk now instead of me having to encourage her to even come on a walk. Highly recommend.
12 de febrero de 2026
Opinión espontánea
Respuesta de Your Pet Nutrition
Hello Kerry
Thank you so much for your fantastic review!
We’re delighted to hear that your Border Terrier is loving Canine Prime, especially as she can be a little fussy at times! It’s wonderful to know she’s enjoying it with her dinner and, even better, that you’ve seen such a positive improvement in her energy levels.
Hearing that she’s now bounding along on her walks instead of needing encouragement truly makes our day. That’s exactly the kind of result we hope for.
Thank you again for your recommendation and for sharing your experience with us. It means a great deal.
Kind regards
Megan
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