Yorkshire Tile Company Opiniones 

40
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have used YTC for all the tiles in my house. The employees are knowledgeable, I think the tiles are a fair price and there is a stunning range of options. Ordering is simple, and I've found the cust... Ver más

Valorada con 5 estrellas sobre 5

We used Yorkshire Tiles Sheffield store for our house renovation in 2018, and were so impressed we are using them again for our new house this year. The tile selection is brilliant, the products are a... Ver más

Valorada con 5 estrellas sobre 5

Bought our gorgeous hallway tiles from here and had a brilliant experience from start to finish. The staff were very helpful, they made some great suggestions as to which tiles to go choose for the lo... Ver más

Valorada con 1 estrellas sobre 5

Sadly I agree with the previous comments around customer service. Bought two sample tiles on-line, and received one broken tile. No apology and told I would have to pay for an additional sample tile i... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de azulejos y baldosas
  2. también en la categoría
  3. Contratista de azulejos y baldosas
  4. Proveedor para baños
  5. Reformas de baño
  6. Tienda de artículos para el hogar
  7. Tienda para la reforma del hogar

Escrito por la empresa

Tiles From Our Family To Yours Since 1974. At The Yorkshire Tile Company, we believe great design starts from the ground up—quite literally. With over 50 years of experience in the tile industry, we’ve been helping homeowners, designers, architects, and tradespeople bring their visions to life with style, substance, and an unwavering dedication to quality. Founded in Sheffield, we’re a family-run business with a passion for exceptional tiles and customer service that feels personal. What began as a single tile showroom has grown into one of the UK’s leading tile specialists, with a reputation built on trust, expertise, and a carefully curated range of products sourced from around the world. We have three stores: Sheffield, Leeds & Newcastle.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

40 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(40)

18 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Wouldn't go anywhere else!

I have used YTC for all the tiles in my house. The employees are knowledgeable, I think the tiles are a fair price and there is a stunning range of options. Ordering is simple, and I've found the customer service to be really fantastic. Would happily shop here again!

21 de octubre de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Think before you commit

Website clear, ordering easy, booked a date. It didn't appear!?! Followed up the branch, they said they called to arranged delivery?? I didn't get a call. They wanted to confirm that I wanted the order on the date I selected!?! Which is weird as that's what the website is for duh! Then they agreed to send, created an issue with my tiler, more cost to me . Then when the delivery company dropped of at the house, they did just that, dropped it off outside the house, but did not ring the door bell or speak to anyone. Clearly they were tiles we knew what to do, but seriously. Not good all round. Asked for delivery costs, they said not something they could do. Great Service chaps. Thanks

27 de julio de 2026
Opinión espontánea
Logotipo de Yorkshire Tile Company

Respuesta de Yorkshire Tile Company

Hi Adrian, thank you for taking the time to leave a review - we're pleased to hear you found our website easy to use although are disappointed to hear of the confusion around your delivery.

All of our deliveries outside of our local area are delivered using third party carriers who will leave your palletised tiles at kerbside and this is stated in our delivery terms on our website.

We always call or email our customers to book in delivery dates as our website doesn't currently have the capability to book a specific date, this is something we are looking to introduce. Due to the kerbside delivery we would only agree a delivery date once speaking to our customer via email / phone call as we wouldn't want the delivery to arrive when no one was in.

I have spoken to the team and in your case our delivery emails went into your junk email, after you spoke to the team asking when the tiles were to be delivered we realised the emails had gone to your junk and upgraded your delivery to a next day service at no additional charge. We also sorted additional tiles for you when the project ran short getting these out for you on a next day service too even though it was close to the delivery cut off so we do feel we have delivered great customer service.

We hope the tiles look fantastic in your space and thank you for shopping with us - we do really appreciate it.

Valorada con 5 estrellas sobre 5

I have purchased the beautiful Breccia…

I have purchased the beautiful Breccia Viola tiles from this company on two separate occasions, and both experiences were excellent. The customer service was exceptional throughout. On one occasion, I required an urgent delivery over a bank holiday weekend, and the team went above and beyond to arrange it for me. Their efficiency, communication, and willingness to help were greatly appreciated. I would highly recommend them and would not hesitate to purchase from them again.

27 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Second time I have bought from The…

Second time I have bought from The Yorkshire Tile Company and I always find them to be very helpful. The website was very easy to use and I found just what I was looking for. When ever I have had to deal with the team they have been very helpful and friendly and the tiles are perfect. Really couldnt be better!

6 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant company!

Brilliant tile array and unique selection. Polite and friendly service. I’d use them every time!

24 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience start to finish!

I’ve used Yorkshire Tile Company when doing multiple projects throughout my house renovation. The knowledge of the staff was amazing, as I had no idea what I wanted! They guided and advised so I was able to make the best decisions for my home. They also gave me a list of recommended tilers, we used one from the list and he was fabulous! So grateful for YTC for such a seamless experience in the midst of a stressful renovation!

24 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Expensive delivery charge

Paid a lot of money for tiles and got free delivery on the pallet which is fair considering how much we paid but need a few more tiles to finish the job and charged £50 delivery for a few tiles which considering how much we've spent in total is disappointing.
Should have a discount delivery rate for returning customers.
UPDATE
Their reply is a cynical platitude ... it cost me £50 to return a pallet with half a ton of tiles to another supplier, collected on Wednesday and delivered to the supplier on Friday. If they are paying £65 to have a couple of boxes of tiles delivered when they are shifting high volumes then they need to get a new carrier but I don't believe my order costs £65 to deliver. Shame really for the sake of £50 they have lost my custom and hopefully anyone reading this will think twice.

19 de febrero de 2026
Opinión espontánea
Logotipo de Yorkshire Tile Company

Respuesta de Yorkshire Tile Company

Hi John, thank you for taking the time to get in touch although we are disappointed to hear you're not happy. As a small business our carriages actually cost us a lot more than what you pay as the customer, the carriage on this particular order actually cost us £65 which is why we can only offer free delivery on a minimum order value of £500. We hope your finished bathroom looks amazing which the additional tiles you have now ordered. Best wishes, Hannah

Valorada con 5 estrellas sobre 5

Excellent choice and Service

Excellent choice and Service. I have dealt with Ivan for 6 years now. The service I receive is first class.
Lots of choice, great advice, very knowledgable and first class service every time

14 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

yorkshire tiles doncaster all you need.

we made a visit to yorkshire tiles doncaster and it was a pleasure to deal with people that know exactly goes best for us, we looked at 6 or 7 tile outlets before getting sound advise and value for money, delivery was spot and and on time, no damage and all items present and correct, even took back my surplus for a full refund, ytc Doncaster, for all your tile needs.

7 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We started dealing with Ivan Crump at…

We started dealing with Ivan Crump at Yorkshire tiles a long long time ago and it has always been a pleasure. Ivan has nothing but a reliable resource and has helped us even on the same day requests. We are very confident when dealing with him as he has always helped us in most urgent/necessary situations every time.

20 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

We used Yorkshire Tiles Sheffield store for our bathroom renovation, The tile selection is brilliant, the products are all high quality and beautiful. The showroom is fantastic and the staff are so helpful and friendly. Highly recommend but maybe the car park could do with resurfacing

18 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely shocking service

Absolutely shocking service. Tiles not as described online, customer service is unbelievably bad. Do not recommend to buy from this scam company

9 de noviembre de 2025
Opinión espontánea
Logotipo de Yorkshire Tile Company

Respuesta de Yorkshire Tile Company

Thank you for taking the time to leave feedback, we pride ourselves on our customer service so are disappointed to hear of your feelings. We offer a sample service on our website where we recommend customers ordering cut sample pieces to make sure they are happy with the tiles in their home before committing to an order. Orders that aren't local to our business are delivered on third party carriers, as detailed in our delivery terms on our website delivery is kerbside only — that means that your delivery will be left at the nearest accessible point outside your property. Regarding the Chess tiles you have received, these are an incredibly popular choice and the tiles you have received are representational of the product, at no point in our description do we mention that these are white. The colours are Antique (the lighter colour) and Carbon (the darker colour) so I am unsure why you thought these would be white. The photographs we use on our website have been taken in natural daylight and the photo of your tiles does appear to be taken in poor light, that said you need to be happy with the tiles you have chosen. We do offer a returns service if you are unhappy with the tiles you have and you are very welcome to return them to us, as I say these are a popular choice so we will sell them however as stated in our terms on our returns page online it is the customers responsibility to pay for the returns to our Sheffield warehouse. I believe a colleague of mine has given you the details of a courier service who would be able to assist with the uplift of your order should you wish to return them.

Valorada con 5 estrellas sobre 5

Thank you so much

I can’t thank Chris enough for all his help and keeping in touch with me while sorting my mums tile order, which wasn’t straight forward , but this guy really did go above and beyond.
Thank you ..Thank you.. Thank you
Andrea Snook

23 de octubre de 2025
Opinión espontánea

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