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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Worst company ever to deal with. We haven't been able to access the app or website for months now. My children can't access the app to know how much money they have on there. It's impossible to spea... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Hopeless app, always times out. Website always under Construction. Non existent customer service. What am I supposed to do in an emergency when my child needs money?! This has been an issue for months... Ver más

Valorada con 1 estrellas sobre 5

Stay away from Zaap, the app has been taken down, no access to website & server, emails dont get responded to, card does not work, have money on card unable to retrieve it. It is now 24/3/2023, still... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our family have been using ZAAP for some time now, and we find it a really useful way of automating pocket money to our kids' ZAAP accounts. The kids learn a great deal more responsibility, they can... Ver más

Información sobre la empresa

  1. Servicio financiero no bancario
  2. también en la categoría
  3. Asesor financiero
  4. Servicio de pago

Información proporcionada por diversas fuentes externas

ZAAP is a prepaid Mastercard Pocket Money tool for children. It has been designed to help tweens and teens learn good money habits with increased independence. It includes an app with parent wallet from which parents transfer funds to their child’s ZAAP Account. Kids can choose between a Card, a wearable ZAAP Band or get both linked to the one account.They can select their card from our range or create a card with their own design. The App is supported with parent and child portals so parents retain control. Children can see their account balance, transaction history and set savings goals. Convenient for Parents. Secure for Kids. ZAAP Bands and Cards - universal acceptance


Información de contacto

2,2

Malo

TrustScore: 2 sobre 5

128 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,2

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(128)

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Love ZAAP!

Love ZAAP! My kids use their zaap band everyday. So easy to use and supports in teaching them the value of money and saving.

18 de octubre de 2019
Opinión espontánea
Logotipo de ZAAP

Respuesta de ZAAP

Thank you for your review. We are very glad your enjoying ZAAP.

Valorada con 5 estrellas sobre 5

Best thing for my kids!

Best thing for my kids!

It has been so hard to get the kids learning about money and the value of a dollar when we are a cashless society and all they see is my "tapping" a piece of plastic when it comes time to pay a bill.

ZAAP is great for my two little ones. This way I can keep track of their spend while they get to learn the value of a "cashless" dollar, reach savings goals all while knowing they have money if they need it,

18 de octubre de 2019
Opinión espontánea
Logotipo de ZAAP

Respuesta de ZAAP

Hi Cass, Thank you for your review. We are glad your enjoying ZAAP!

Valorada con 5 estrellas sobre 5

Great product.

This is a great product.
I bought ZAAP for my daughter. We find it a perfect solution to ensure she always has a small amount of funds if needs be. We also use it to award pocket money. Will buy another when my son is a little older.

15 de octubre de 2019
Opinión espontánea
Logotipo de ZAAP

Respuesta de ZAAP

Thanks for your review Lawrence! It's a great way to award pocket money and teach kids how to set savings goals and achieve them.

Valorada con 5 estrellas sobre 5

Love using ZAAP

Love using ZAAP - and my kids love it too! Such an easy product to use. Quick, easy and transparent. Highly recommend it to other parents who like convenience.

14 de octubre de 2019
Opinión espontánea
Logotipo de ZAAP

Respuesta de ZAAP

Thank you for your review! We are so glad your kids are loving ZAAP.

Valorada con 3 estrellas sobre 5

Parents wallet takes to long to…

Parents wallet takes to long to transfer. Then takes to long to transfer to childs card. Can take more than an hour. Not good when your child needs to pay a cab strait away.

13 de octubre de 2019
Opinión espontánea
Logotipo de ZAAP

Respuesta de ZAAP

Hi Michael, Thank you for your review. We are looking in to this issue of it taking more than an hour to transfer, as it should be within 45 mins at a maximum. While it shouldn't take over an hour we are still the only digital kids pocket money solution that transfers in under 3 hours.

Valorada con 5 estrellas sobre 5

Super happy!!

Zaap has been an incredible and practical tool for us to help encourage chores and and also teaching the children to make wise financial decisions.

11 de octubre de 2019
Opinión espontánea
Logotipo de ZAAP

Respuesta de ZAAP

Thank you Sarita for leaving a review. We are glad your so happy with ZAAP. It is a great way to encourage chores and teach kids about setting savings goals and achieving them.

Valorada con 3 estrellas sobre 5

App always crashes and shows zero…

App always crashes and shows zero information. Cards seem to work fine.

11 de octubre de 2019
Opinión espontánea
Logotipo de ZAAP

Respuesta de ZAAP

Hi April, Thank you for your review. We are sorry to hear about the issue your having with the app crashing. We will investigate and get back to you.

Valorada con 1 estrellas sobre 5

It took close to 6 weeks to receive the…

It took close to 6 weeks to receive the card and then I needed to pay for a second card. I was refunded for the second card, however I think from a service perspective this is very poor.

11 de octubre de 2019
Opinión espontánea
Logotipo de ZAAP

Respuesta de ZAAP

Hi Prue, We are sorry to hear about this and any inconvenience caused. We are looking in to this and will get back to you.

Valorada con 5 estrellas sobre 5

Love the product!!

Love the product, the ease of use, the coolness!!

11 de octubre de 2019
Opinión espontánea
Logotipo de ZAAP

Respuesta de ZAAP

Thank you! We are glad your enjoying ZAAP. Set and forget transfers make it very easy to use. "Coolness" is a perfect way to describe it!

Valorada con 5 estrellas sobre 5

Great app

Great app, extremely safe and easy to use.
The savings function is also good for my son to learn about saving money.

11 de octubre de 2019
Opinión espontánea
Logotipo de ZAAP

Respuesta de ZAAP

Thank you for your review. We love that your son is learning about saving money!

Valorada con 1 estrellas sobre 5

No way to reset my password so I can't…

No way to reset my password so I can't use our cards.
Communication response has been terrible on zaaps behalf.

11 de octubre de 2019
Opinión espontánea
Logotipo de ZAAP

Respuesta de ZAAP

Hi Anon, We are so sorry to hear about your experience with resetting your password. Furthermore please accept our sincere apologies that our communication wasn't satisfactory. We are looking in to this issue and will get back to you with a resolution. We will be compensating you for the trouble you have gone through.

Valorada con 5 estrellas sobre 5

This is great

This is great. I wear the chip on my wrist and not worry about losing it and the money is safe. Mum can easily put the money in my account and knows where it goes. Easy as.

10 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

selfie card

the best present for my daughter was a ZAAP Mastercard with a picture of her dog. Everytime she uses it, people comment

3 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Loving ZAAP!

Have just started using ZAAP with my daughter - it’s such a convenient way for me to give her access to pocket money and she thinks she’s pretty cool having her own card!

15 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic product

Fantastic product, easy to use for both myself and my son. The wrist band makes it exciting for my boy as he loves that he can wear it wherever he goes and the card I keep in case he looses his band.
Love this product

14 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I opted to get fully ZAAPed for my 2…

I opted to get fully ZAAPed for my 2 children aged 12 and 13. They slip the chip over their fitbit/watch and have the card as a backup. I love that I can see the children's purchases and if they ever get caught without any money the fact that I can load their account instantly gives me peace of mind. The children are loving it and feel very independent.

11 de agosto de 2019
Opinión espontánea

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