Zas Ferries  Opiniones 

315
TrustScore: 4.5 sobre 5

4,6

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Έκανα αγορά ακτοπλοϊκών εισιτηρίων για το " εξπρές σκοπελιτης " των μικρών Κυκλάδων. Η συγκεκριμένη εταιρεία δεν προσφέρει δυνατότητα ηλεκτρονικού εισιτηρίου οπότε επέλεξα την zas ferries για τα εισι... Ver más

Valorada con 5 estrellas sobre 5

Ferries run pretty much on time, and prices are very reasonable. Tickets were easy to book online. The boats are clean and spacious, the bar serves great coffee, and they even have escalators up from... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

My trip was just fine but i noticed there was no help by the staff with the arrangement of luggage and people that had to exit at the first stops had trouble exiting on time and of course great diffi... Ver más

Valorada con 5 estrellas sobre 5

So far so good. Had a problem with my booking with another operator having paid in advance only to be cancelled. Would have liked a bit more information about the point of departure from Rhodes - the... Ver más

Información sobre la empresa

  1. Agencia de viajes
  2. Servicio de transbordador

Escrito por la empresa

Selling tickets for 40 years, Zas Ferries isn't just another online ferry website. Founded in all the way back in 1981 on the small Cycladic island of Naxos, we're a small company where our regular customers know us by name. Today we've got two offices in Naxos town and if you ever want to pop in to say hi or have any questions, we look forward to your visit. A couple of years ago we started selling tickets online. But we'll never be a faceless name on the web. We'll continue delivering the personal first class service that we always have - since 1981.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

315 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,6

Todas las opiniones

(315)

50 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

The ferry was late leaving

The Zas Ferries booking experience was not bad. Could be better designed for mobile. The ferry was late leaving both both going to and returning from the destination. Zas Ferries have pointed out that they don't control the Ferry service. My response is that if I book a ferry at 3.45 i expect it to leave at 3.45, not 4.45.. which is what happened.

26 de julio de 2023
Logotipo de Zas Ferries

Respuesta de Zas Ferries

Hi,

Thanks for this review and using Zasferries.com. However, you have written about your ferry travel which we have no control over. We would be grateful if you could edit your review to reflect your booking experience with Zasferries.com and not the ferry company you sailed with.

Thank you,
The Zas Ferries team

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service, when we wanted to change the date of our tickets, we did it online and it was changed with no hassle and very quickly. Journey was great too very efficient!

29 de junio de 2023
Valorada con 1 estrellas sobre 5

I didn't received the board pass after…

I didn't received the board pass after check in , I was forced to pay an extra fee for getting the printed tickets

25 de junio de 2023
Logotipo de Zas Ferries

Respuesta de Zas Ferries

Hi,

Thank you very much for booking with Zas Ferries, as a new and small online agency (despite being a local agency here in Naxos for 41 years) we really appreciate your business.

Unfortunately, it appears in this case that while the company (Seajets) do offer e-tickets via a web check in facility you waited too long before attempting the web check in. As is stated on the check in page, you must check in no less than 2 hours before the sailing (in other words, not at the last minute). In the end you had to pay 1 or 2 euros to have a physical ticket printed.

We appreciate your frustration and that you must have felt some pressure when the web check-in didn't work. We also fully appreciate that this information could be made clearer both on our tickets and on the company's page. We'll work on making it more clear now.

Once again, we're truly sorry for any inconvenience and we we hope that the rest of your vacation went well. We also hope that you might consider booking with us again.

Thank you,
The Zas Ferries team

Valorada con 5 estrellas sobre 5

Promptly, precise and helpful!

Dear Sirs,
I'have contacted you for assistance (Naxos agency) and you have been promptly, precise and helpful.
Communication has been very clear, I explained my necessity and you sort it out.
Very happy for it.

31 de mayo de 2023
Valorada con 1 estrellas sobre 5

Air condition

The AC was above my seat (A class), that's why I traveled standing!!

29 de mayo de 2023
Logotipo de Zas Ferries

Respuesta de Zas Ferries

Hi,

Could you please edit this review to reflect your opinion of Zasferries.com (the booking experience) rather than your ferry company?

Naturally, we're sorry to hear that your travel experience was not to your satisfaction. We would kindly ask you to write a review on the respective page for your ferry company. But your experience on board is beyond our control.

Thank you,
The Zas Ferries team

Valorada con 5 estrellas sobre 5

Εύκολη και αξιόπιστη αγορά ακτοπλοϊκών εισιτηρίων.

Έκανα αγορά ακτοπλοϊκών εισιτηρίων για το " εξπρές σκοπελιτης " των μικρών Κυκλάδων. Η συγκεκριμένη εταιρεία δεν προσφέρει δυνατότητα ηλεκτρονικού εισιτηρίου οπότε επέλεξα την zas ferries για τα εισιτήρια. Φτάνοντας στο νησί της Νάξου πέρασα από το γραφείο τους και μου εκτύπωσαν τα εισιτήρια μου γρήγορα και απλά. Επίσης η αγορά από την ιστοσελίδα τους ήταν αξιόπιστη και η διαδικασία απλή.

28 de mayo de 2023
Valorada con 5 estrellas sobre 5

A really fast and efficient service…

A really fast and efficient service when booking ferry transfers for our summer holiday on Ithaca in late August.

Special thanks to Elisabeth Vallindra for replying so promptly to my queries about booking using the website.

We look forward to travelling with you in August!

Many thanks.

27 de abril de 2023
Logotipo de Zas Ferries

Respuesta de Zas Ferries

Thank you very much for this very kind review. We're glad Elisavet was able to help you with your changing travel plans. As a small agency we are able to offer this level of personal care, when other agencies (or even the ferry companies) cannot.

Valorada con 3 estrellas sobre 5

I have booked a ferry from skiathos to…

I have booked a ferry from skiathos to skopelos but haven’t received any email confirmation and have sent emails to help desk but haven’t received any replies.But the price and booking process was very good,just need some clarification where to pick up tickets.

1 de mayo de 2023
Logotipo de Zas Ferries

Respuesta de Zas Ferries

Hello Brian,

Thank you very much for your review. We're very sorry for any inconvenience caused.

Unfortunately, for a few hours we had a problem with emails not being delivered. We fixed the issue and you received your tickets in your email with our help. You informed us of the issue in the afternoon when we were out of office but you had an answer the next day. Also in the email we sent you, we had all the information about the pick-up points.

Thank you again for your booking with Zasferries.com and once again we're very sorry for any difficulty we may have caused.

Valorada con 5 estrellas sobre 5

Zas-easy

Everything ok: easy to find the right answer, easy to book, easy to pay, no problem at all!
We hope to enjoy the experience this summer!!! :-)

26 de abril de 2023
Valorada con 5 estrellas sobre 5

So far so good

So far so good. Had a problem with my booking with another operator having paid in advance only to be cancelled. Would have liked a bit more information about the point of departure from Rhodes - the Google map kept cutting out on the Zas website.

24 de abril de 2023

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más