Zenido Opiniones 

452
TrustScore: 2 sobre 5

2,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I purchased a coccyx cushion for my 94 year old mother who is bedridden in a care home in Gloucestershire. The cushion has not arrived and Zenido Uk have put me onto the delivery company who have sent... Ver más

Valorada con 1 estrellas sobre 5

Do not use!!!! I ordered a light 5 weeks ago. It has yet to arrive with the order tracking suggesting it has been in and out of overseas depots / international customs. Company has ignored all... Ver más

Valorada con 4 estrellas sobre 5

Geen 5 sterren helaas, levering duurde bijna 2 maanden! En daarbij moest ik inklaringskosten betalen, maar in verband met de lange levertijd heeft Zenido deze kosten op zich genomen. Dat maakt dat ik... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wist dat het product uit China moest komen met een lange levertijd. Bij aankomst blek er een klein technisch mankementje met het item te zijn, maar kon dat zelf oplossen. Communicatie met klantenservi... Ver más

La empresa ha respondido


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

452 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 97% de las opiniones negativas

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2,0

Todas las opiniones

(452)

295 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Unsafe Lamp - Fire Hazard

I wish I checked here before buying. I am negative review number 174. My goodness what a bad company with shocking reviews.

Zendio is a company that operates on extremely poor morals. They sell cheap poor quality items directly from manufacturers in China. But please, don't take my word, they have over 200 reviews claiming product deficiencies & poor craftsmanship. Yet, they respond claiming everyone else is wrong & they are right.

There respondents Mark & Lisa also do not care about customer service as we can see here in their replies to reviews. Snarky, unprofessional & just humorous in a way to see a company behave so poorly. Incredibly embarrassing from a professional & ethical standpoint, such shame this company is in the Netherlands.

Companies like Zenido just want your cash. They will sell you any piece of crap just for your money. They do not care about quality or safety. This is why Zenido dropship, it's easy money for them. I dont even think they have seen most of their items as the photos on the website massively differ to what you receive. I suggest never to buy anything from these crooks. They are not professional & pray on customers who give them an opportunity. Companies like this need to cease trading & feel shame for such shoddy service. We are in 2026 & these companies still exploit consumer law & consumers for a quick buck.

I am confident mark will respond under here completely oblivious to this poor service & praise Zenido.

Please look at the reviews, there are many claiming unsafe & poorly made items along with people not receiving some stuff at all.

They have taken my cash & supplied dangerous goods, I will be contacting my bank for the refund like other reviewers suggest.

12 de marzo de 2026
Opinión espontánea
Logotipo de Zenido

Respuesta de Zenido

Dear Dan,

Thank you for your feedback.

We are sorry to hear that you have had this experience and that the product did not meet your expectations. This is certainly not the experience we aim to provide, and we take such feedback seriously.

We would like to emphasise that we work with carefully selected suppliers and strive to offer products of good quality. It is therefore disappointing to hear that your experience did not reflect this.

We also do not fully recognise the situation as described. Our intention is always to assist customers in a professional and helpful manner and to work towards an appropriate resolution. We regret that this has not been your impression.

Regarding your concerns about safety, we take such matters very seriously. We kindly ask you to contact us at info@zenido.co.uk
with further details so that we can investigate this thoroughly and provide appropriate support where necessary.

We remain open to finding a suitable solution and are happy to assist you further.

Kind regards,
Lisa
Customer Service Manager
Zenido

Valorada con 1 estrellas sobre 5

Almost a scam

It's very hard to believe companies such as Zenido exist in our beautiful country, The Netherlands. Their website it's packed full of lies, and I strongly believe that it is in fact a Chinese company operating a .nl website. Their delivery times are not stated when placing an order and everything on the website is designed to make customers think that they are actually buying from a serious Dutch company. They dont have items in stock, everything comes directly from China and takes a very, very long time. I've paid and placed my order on the 5th of March and still didn't receive it. It's a very intelligent scam. Also, their tracking system is updating only every few days which is very unusual. Ordering from BOL.com or Ally Express is much safer with lower prices and a much faster delivery. Thumbs down for Zenido. I hope the consumer protection services will close them down.

23 de marzo de 2026
Opinión espontánea
Logotipo de Zenido

Respuesta de Zenido

Hello George,

We are indeed a Dutch company, and our company details, Chamber of Commerce (KvK) number, and VAT number are clearly stated on our website. In addition, our shipping times are transparently outlined in our shipping policy, which you can review before placing an order. You also receive a confirmation email immediately after your purchase, in which the delivery times are clearly mentioned.

It is correct that our products are shipped directly from our supplier, and this is also clearly stated in our policies. That said, if you placed an order on the 5th and have not yet received it, that is not as expected. We therefore recommend contacting us at info@zenido.nl so we can investigate what may have gone wrong and work towards an appropriate solution.

We also do not fully understand why you did not contact our customer service and instead labeled us as unsafe, as delivery issues can occasionally occur with any company, and we would have been happy to resolve this for you. We kindly invite you to get in touch with our customer service so we can find a suitable solution together and, if necessary, arrange a refund.

Kind regards,
Mark

Valorada con 1 estrellas sobre 5

Niet tevreden

Dure lamp gekocht. Er was een lange levertijd, toen zag ik dat deze uit China kwam. Dat vond ik gek, want het is een Nederlands bedrijf. De doos was al open geweest en de lamp niet goed verpakt.
Ik vond de lamp niet zo mooi als hij online leek. Retourneren niet mogelijk, want naar China op eigen kosten.
Ik zou niet aanraden om hier te bestellen.

20 de marzo de 2026
Opinión espontánea
Logotipo de Zenido

Respuesta de Zenido

Hallo Marieke,

Wij vinden het erg jammer dat je niet tevreden bent met je ervaring bij Zenido. Het klopt inderdaad dat wij onze producten direct vanaf de leverancier versturen. Dit, en de bijbehorende levertijden, staan netjes en transparant op de website beschreven, evenals het retourbeleid. Retourneren is dus zeker mogelijk. Daarnaast hebben we je ook nog een aantal andere oplossingen geboden. Daarom vinden we het jammer dat je nog niet tevreden bent en ervoor hebt gekozen een negatieve review te plaatsen.

Wij willen je graag uitnodigen om contact op te nemen via info@zenido.nl , zodat we alsnog tot een passende oplossing kunnen komen.

Met vriendelijke groet,
Mark

Valorada con 1 estrellas sobre 5

Foto’s ogen mooi maar dropshipping.

Foto’s ogen mooi maar dropshipping.
Product was van ondermaatse kwaliteit, verzonden vanuit China. Op de website staat verzending uit voorraad, wanneer je besteld krijg je mail dat verzending langer duurt (uiteraard het komt van China). Retourneren kan als je het product terugstuurt naar China. (Wat in mijn geval duurder was dan de aankoop). Ik kreeg wel een tegemoetkoming, 20% terugbetaald van originele aankoopbedrag of 75% aan aankoopcredit.
Ik voel mij zwaar in de zak gezet.

20 de marzo de 2026
Opinión espontánea
Logotipo de Zenido

Respuesta de Zenido

Hallo Dieter,

Wij vinden het erg jammer dat je hebt besloten een negatieve review te plaatsen. Dit verbaast ons omdat we samen tot een oplossing zijn gekomen waar je tevreden mee leek te zijn. Wij zijn je tegemoetgekomen met een gedeeltelijke cashback omdat de kwaliteit niet helemaal aan je verwachtingen voldeed.

Wij begrijpen daarom niet waarom je aangeeft dat je “zwaar in de zak bent gezet”, terwijl je blij leek te zijn met deze oplossing. Mocht dit niet het geval zijn, laat het dan direct weten, dan kijken wij wat we verder voor je kunnen doen. Wij vinden het belangrijk om elke klant tevreden te houden, en het is daarom jammer om alsnog een negatieve review terug te zien.

Met vriendelijke groet,
Mark

Valorada con 1 estrellas sobre 5

I do not recommend Zenido

I ordered what was described and pictured as a stained glass ornament. When it arrived it was painted metal. I contacted Zenido customer services with photos and requested to return it for a refund. They offered either a 10% partial refund or 50% store credit. When I expressed disappointment at this, the offer was increased to a 15% partial refund or 60% store credit. I accepted the partial refund and wrote a Trustpilot review. Zenido then contacted me to request that I remove or amend my review. I said I'd be happy to delete it if I received a full refund as I felt this was the only fair resolution. The best they felt they could do was give me a further partial refund. I have still only been refunded less than 50% of what I paid. I have amended this review as agreed. I will never buy from Zenido again.

18 de marzo de 2026
Opinión espontánea
Logotipo de Zenido

Respuesta de Zenido

Dear Helen,

Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.

First of all, we would like to clarify that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.

We regret that you aren't satisfied with our offer. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.

Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk

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