Zenido Opiniones 

Respuesta de Zenido

3 abr 2026

Dear customer,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience with Zenido did not meet your expectations. We always aim to provide our customers with high-quality products and excellent service.

We're sorry to hear that you were not satisfied with the quality of the product. Please know that we work exclusively with carefully selected suppliers, from whom we normally receive very positive feedback.

That said, we’re very pleased to hear that you were satisfied with the support provided and that we were able to resolve the situation with a full refund. It’s important to us that we find a suitable solution when something doesn’t go as expected.

If there’s anything further we can assist you with, please don’t hesitate to contact us at info@zenido.co.uk — we’re always here to help.

Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk

Respuesta de Zenido

30 mar 2026

Dear Deborah,

Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.

First of all, we would like to clarify that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.

It is correct that we do not offer a free return label. You always have the right to return your order within 14 days of receiving your parcel. All of this is clearly stated in our return policy: https://www.zenido-shop.com/policies/refund-policy.

We regret that you aren't satisfied with our offer. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.

Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com

Respuesta de Zenido

29 mar 2026

Dear Michelle,

Thank you for your feedback. We are sorry to hear that you are not satisfied with your experience at Zenido.

This is indeed unusual and certainly not the level of service we aim to provide. We would like to sincerely apologise for any inconvenience caused. We would really appreciate the opportunity to look into this for you and resolve the issue as quickly as possible. Could you please contact our customer support team at info@zenido.co.uk
with your order details?

We are doing everything we can to ensure your order arrives as soon as possible. Once again, please accept our sincere apologies for the inconvenience.

We kindly invite you to contact us again at info@zenido.co.uk so we can assist you further.

Kind regards,

Lisa
Customer Service Manager
www.zenido-shop.com