Very unprofessional. Took them 3 weeks and multiple follow up to respond to our ticket, and pretty much they told us they won't address the problem reported even if it is clearly their responsibil... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Very unprofessional. Took them 3 weeks and multiple follow up to respond to our ticket, and pretty much they told us they won't address the problem reported even if it is clearly their responsibil... Ver más
La empresa ha respondido
James — the Property Manager at Islington Wharf — has been awesome! James has consistently gone “above and beyond” to help with any issue, big or small. What really stands out is how responsive Jame... Ver más
La empresa ha respondido
We’ve been living in Islington Wharfe for the past two years, and James (James Stanton) has been absolutely fantastic throughout. He is always friendly, approachable, professional, and genuinely hap... Ver más
La empresa ha respondido
I hope you don’t have the misfortune to have this company manage your property. They were the agents for Stableford Hall in Monton to April 2025 when they ceased providing services but conveniently as... Ver más
La empresa ha respondido
47 Bengal Street, M4 6BB, Manchester, Reino Unido
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 45% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Charlotte was amazing! Helped me resolve my issue quickly and effectively.
Zenith are a new management company for our building following a RTM takeover. They are a total contrast to the previous abysmal managing agent ( EMS ). James and Leah have been exceptionally helpful along with our new property manager Alma. My dealings today by email with Alex and Jac have been pleasant and efficient. Impressed so far and would highly recommend, especially if you are thinking of doing RTM.
I needed my fob reprogrammed urgently and Chris has been so helpful. He was very professional and provided me with a quick solution. He sorted the issue and posted a new fob straight away. Thank you once again.
I had a good experience with Alex who helped with regards to my service charge payments and understanding my bill. Exceptional customer service
I am impressed by the service provided by Alex Clarke. The response is quick and positive and I love the follow-up action taken.
I recently dealt with Alex Clarke of Zenith Management over an electricity meter reading. Although he made an initial mistake, he very promptly corrected it, and apologised, and then followed this up a check that everything had been resolved to my satisfaction. Very impressive customer service.
Alex Clarke - Friendly and polite response after I asked for a meter reading. Also followed up to check I had received the email which was appreciated.
Contacted Zenith over a work related matter via email - got a reply within minutes and told that the email had been forwarded to the correct department. Received email from Legal Department within minutes and within 48 hours the issue had been resolved - excellent communication and a big thank you to Mathew Petit for going above and beyond.
I recently had the pleasure of interacting with Alex over the phone, and I must express my satisfaction with the level of service I received. Alex went above and beyond to assist me in chasing up an awaited response. His professionalism and commitment to ensuring a positive customer experience was truly commendable.
"I recently had the misfortune of losing my key Fob for my apartment managed by Zenith Management Ltd. However, the experience turned out to be surprisingly positive thanks to the swift and efficient assistance of Mr. Chris Tipler, the Property Support Advisor. In less than two days, I received a replacement Fob, resolving my issue seamlessly. I am extremely impressed and grateful for the high level of service and attention to detail demonstrated by Mr. Tipler. His help not only solved my immediate problem but also reinforced my confidence in the management's commitment to resident satisfaction. Highly recommend their services!"
I lived at Lowry Wharf for two years. The guys at the concierge were brilliant. Always a friendly voice and super helpful if anything went wrong. Going to miss chatting with Martin when collecting a parcel!
Alex quickly helped me resolve the issue, very good service attitude.
Had some issues which were quickly resolved, I found Chris Tipler to be extremely helpful.
I had some dealings recently with Alex Clarke and found him most helpful and Understanding. He is a credit to your organisation and should be recognised as such.
Excellent service - very quick to respond and always has the answers to my questions, Mathew really could not be more helpful.
When trying to sell my flat Mathew Petit was extremely helpful. It was not the outcome I wanted but Mathew was always willing to help and always responded quickly and went above and beyond in trying to assist the process.
Alex Clarke was extremely helpful in streamlining payments and talking me through the whole system. He was on top of the issues and recognized my voice and managed the file highly professionally from the get go! Much appreciated. Clare
High efficiency and good service,especially Alex Clarke,he replied my email every time very soon and followed up all the issues,helped me solved problem in a short time,I am so appreciated.
Emma Nicholson has been a standout star of Zenith for us. She has worked tenaciously to ensure the Leaseholder was assigned to the new buyers, even though their conveyancer was dreadful and uncommunicative. Emma persevered on our behalf, always keeping us aware of any steps or progress throughout, without Emma I would have been lost! She is an absolute credit to Zenith and highly recommended by us.
Alex was so helpful and friendly. Absolutely great service. Wish all service provider experiences could be this good.
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.