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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought a bathroom mirror shaving cabinet online. Everything was so easy. Mirror was delivered promptly with no issues. Very happy with the product. It’s beautiful. Communication with one of their agen... Ver más

Valorada con 5 estrellas sobre 5

★★★★★ Excellent customer service , fast delivery and very prompt response. We purchased three pendant lights, and unfortunately one arrived with a crack in the glass shade. However, I was ve... Ver más

Valorada con 5 estrellas sobre 5

Got a mirrored shaving cabinet the quality is very good and pricing reasonable. Fast shipping and well packaged. One plus is it has a built in recessed groove with diffuser so you can buy your own LE... Ver más

Valorada con 1 estrellas sobre 5

Only giving one star because I've been bombarded with automated marketing emails from Zure – begging for a review – ever since I made a purchase back in November. I understand one, two, even three ema... Ver más

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Información sobre la empresa

  1. Mercado online

Escrito por la empresa

Zure offers a variety of high quality modern and contemporary bathware, tapware, and kitchenware to give your home what it deserves.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

247 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(247)

18 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quality and service

Very happy with my recent purchase from Zure.
Website was clear and the product I was looking for had the style and function needed for my new bathroom.
Delivery was seamless and happened, interstate, well ahead of other local deliveries.
Terrific product and service

21 de enero de 2024
Valorada con 5 estrellas sobre 5

When we first got the package the…

When we first got the package the delivery guys had dropped it and when we opened it, we found the actual cabinet damaged.

I notified Zure and they were very helpful and easy to deal with. A brand new cabinet was sent out within the week.

Would definitely purchase from them again and highly recommend.

23 de enero de 2024
Valorada con 5 estrellas sobre 5

Great LED mirror & service

Great LED mirror. Also great service - they delivered the wrong mirror initially, then when I contacted them they immediately responded to advise they would pick up the incorrect mirror and replace with the correct one. This was done within a week. Brilliant.

23 de octubre de 2023
Valorada con 1 estrellas sobre 5

Customer penalised for incorrect specifications on product!!!!!

We ordered two Hampshire Butlers Sinks, advertised as 605mm wide. We designed our kitchen & laundry around these sink specs, and our cabinet maker made a 5mm allowance. Subsequently, both sinks are significantly bigger and do not fit. As a result, we have had to find new sinks this evening, which are double the price and are coming from interstate express, so we do not delay our renovation. It was Free Delivery; however, we paid for Express Delivery. When we told them this story they said it was very common…

In saying this, please do not buy from this company as they do not take any responsibility when their product is not as specified. Their receptionist was friendly; however, their customer service do not care about their customers. Their initial response to our first phone call was to email images of the measurements. We did this immediately, and their reply to our email and photos was that they couldn’t do anything about it as they have a 5mm allowance on their measurements. They failed to read our email or acknowledge the photos provided to see that the measurements were WAY over their 5mm allowance. After calling them a third time and re-explaining this, they said they could replace the sinks, but it would take seven working days. We don’t have seven working days, as we have trades waiting for these sinks to progress our renovation. They then agreed to refund the cost; however, they advised that WE would need to pay for the return courier for a fee of $300!!!!

How can this be? They supply an inferior product, and we are penalised…

15 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

10 out of 10 experience

We are giving Zure 10 out of 10 for the way they handled our Order. We had an issue on delivery with our Vanity. After a phone call and photos exchanged - we received our replacement vanity within days.
When ordering online, many variables can go wrong. For this company, we are prepared to say reliability, friendly customer service that delivered what was promised - receives our thumbs up!

5 de septiembre de 2023
Valorada con 2 estrellas sobre 5

Below average experience

Items not in stock but only notified after initial purchase, average communication, issues with freight and item is quite different in colour to that represented online.

3 de agosto de 2023
Valorada con 4 estrellas sobre 5

Mixed emotions

Amazing communication and replacement of damaged items, however we had ordered four pieces from Zure, and 3 showed up damaged, and then in total I think it took another 4 goes to receive items not damaged or faulty. I think it comes down to the couriers they use.

6 de julio de 2023
Valorada con 1 estrellas sobre 5

The mirror has chips in it

The mirror has chips in it, I am still waiting for someone to get back to me, I have sent 2 lots of photos., and asked for someone to call and sort it out. This has not happened

7 de mayo de 2023

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