1-800-PACK-RAT Opiniones 

Chose 1-800-pack-rat because the price was good. Unfortunately, the service was sub-par. We had the unit in our driveway for 2 months, and prior to the renewal date, we emptied it and called to have it picked up (7/30 phone call with an 8/3 renewal date. We were told there was no pickup date until 8/10 but it "would be taken care of" and we would not be charged for the next month. I even called back a second time to confirm the pickup date and the customer service agent confirmed she saw a note on the account that we would not be charged again. Lo and behold.... we were charged for the 3rd month. I called and opted to have my "place in line held and receive a call back in 50 minutes" instead of waiting for an agent.. 50 min later i got that call back, then waited another 30 min before speaking to a human. They told me I could receive a refund for the 3rd month minus the pickup fee. ******. august 10th comes, no one comes to pick up the storage unit, and theres no refund. We recieved an email 8/11 saying pickup would be 8/12. On 8/13, the storage unit was still in my driveway. We then spend over 3 hours on the phone between being put on hold and being transferred from department to department trying to confirm a refund and a pickup date. Was able to escalate call to a supervisor who confirmed a "guaranteed" pick up date of 8/14, and a full 3rd month refund, and a waived pick-up fee. Agreed to email all of that so we have it in writing. Never received that email. On 8/14, we got a phone call from pack rat that there was no one to pick up the storage that day, and that it would be picked up 8/15 with a phone call prior to pick-up. At this point, we did finally receive an email stating we would be refunded. On 8/15 we left the house at 10am, returned home at 9pm to find the unit had finally been removed, however we never did receive the heads-up phone call. Due to poor customer service, communication and terrible wait times, will not use this company again.

When I first booked with Pack Rat, I thought I was getting a good deal especially since they price matched with PODS. I was originally quoted about $1800, paid the $500 deposit so expected to owe about $1300 on the backend. My move was just from WA to CA (1,087 mi). The drop off and pick up went smoothly. I got a text the day before letting me know when they’d arrive and everything. When I got the street address of where I’d be moving to, I called to set up the delivery of my container so I could get moved into my new apartment. They told me I’d get it Friday, 14 Aug. The following morning I receive an email notifying me of an additional $800 charge. So I ended up paying about double of what I was originally quoted. When I called to ask what the additional charge was about they stated it was due to the diesel charges “that were explained during the booking process”. I kind of felt crazy during the exchange because wouldn’t that be illustrated on the account? For example: final balance = $1300 + diesel surcharge. Completely misleading. The final straw was when I called to confirm the day before that my container was getting delivered on 14 Aug, they told me it was delayed and wasn’t going to get there until 18 Aug. Today (18 Aug) I am expecting to get my container. But I had to call to make sure because I never received any text confirming when the driver would be here. From the beginning to the end of this experience was night and day. I don’t think I’ll be working with Pack Rat again after this. They’re not very forthcoming and they struggle with communication.

I’d give 0 stars if I could. This was an extremely disappointing experience.

They canceled at the last minute after our container was already packed and ready for delivery. We had to scramble to rent a U-Haul and unpack their unit ourselves just to complete our move. It caused unnecessary stress, extra work, and additional expense at an already difficult time.

They made no meaningful effort to resolve the situation, and they have avoided our calls. I have never written a negative review before, but the way we were treated was so unacceptable that I felt compelled to share our experience. I strongly recommend avoiding this company.

Excellent service, attention, customer service, delivery and pick up, punctuality

100% recommended...
My experience it was from NC to TX

Customer service is beyond terrible. We had the container delivered to our house, told them it was going to be there while we unpacked then had it picked up empty. It took a while (a year, ok don't judge on that part).

I called to get a pick up, then realized they were still charging us for warehouse storage fees. I spoke to a nice person there, and he was going to get billing to refund the bill. The manager was gone (it was about 6:30pm) but he would submit it to them for the 12 months at $50 a month. Another thing to note, on our account it shows insurance declined, however they continued to charge the $34.95 monthly for that as well.

Anyhoo, I call this am to check on it and get the most nasty person who kept changing her tune. First it was you have to notify us in writing or by phone that you no longer want to use their warehouse space (we did, said it was getting delivered here until we got rid of it). Then she stated in writing, and when I pointed out that she just said in writing or on the phone, I was told that I needed to "STERNLY" tell them that we were not sending it back to the warehouse. I mean, telling them that it was to be delivered to the new house until they removed it empty wasn't enough? I guess the original customer service didn't properly change the account, and they just didn't want to refund us for their overcharges.

BE CAREFUL

Wow, their cut and paste response. I did reach out directly, that's why you have this review!

I do not recommend 1-800-PACK-RAT. I chose them for my military PCS move based on a quote of approximately $3,280, which was presented in a way that led me to believe it covered the complete service. After my belongings were loaded and I was committed, additional storage and transportation charges appeared, increasing my total to more than $4,000.

The pricing was not transparent, and the explanations I received afterward did not match how the cost was originally represented. Customers should not discover significant additional fees after their belongings are already in the company’s possession. Get every charge—including transportation, delivery, pickup, monthly storage, and weight-ticket fees—itemized in writing before booking.

My experience with PACK-RAT was misleading, frustrating, and unacceptable. I would not use this company again.

I had some delays in drop off on both ends. A couple of days late for pick up at my home then 4 day delay at drop off to new home. I was compensated for the delays, which I appreicated. The delay cause me to have the POD in the driveway of a home I no longer owned. Communication could have been better, but overall I would recommend them to others as a reasonable way of moving. I saved a lot by loading and loading on our own rather than a moving company,

Absolutely worst experience I could ever asked for. Our container was shipped to the wrong place and after we’ve already been waiting for it for a week and a half, we now have to wait another god knows how long until it arrives.

They agreed to issue a partial refund of $200, but that isn’t going to cover the cost of item rental and replacement. I have a special needs child and important medical based equipment that wouldn’t fit in our vehicle to move is inside of that container.

I couldn’t be more disappointed in our experience. The money we thought we were saving by using this company is no longer a savings. I can’t believe this. And will continue to scream from the rooftops that this is NOT the way to go. Use ANY other company.

What a wonderful service. We were well notified when the drivers were dropping off and picking up the containers. No hidden fees. Drivers were very friendly and their efficiency was remarkable, in and out both times in under 30 minutes. Will use again if needed.

Hired Rat Pack for a long distance move. Service was great - on time delivery and pickup was great - cost was reasonable. This is where my good things to say ends. While unloading the containers the movers poked a hole in the top of my $800 dollar air hockey table while pulling my wife’s office desk out they separated the legs and the top. I filed a claim for $1800 dollars and they offered to settle for $100 dollars if I agreed not to say anything verbally or in writing negative about how they mistreated me and my belongings. They said they had insurance when I was signing up but later on I wasn’t getting any. Needless to say I didn’t sign their agreement so beware they won’t take responsibility for any damages they caused and don’t care if you complain. Rotten tomatoes for the Rat Pack it’s an appropriate name for them. Keep watching my reviews are going to keep coming.
Tony S

We booked our order in mid-January for an early June move to avoid any delays and to try to save $$. We do not believe it made much of a difference. KEY- document all your calls to the customer service team. Names, dates, times conversation and approved actions on their part.
Print or PDF all information they send you for your records, you will need it if something goes sideways. READ everything until you think you understand, it’s not as clear as it could be. Ask them to clarify.
Work to book your delivery and pick up dates as early as you can. If you wait, the date may not be available and you will be delayed. Same for changing dates.
The website you are provided could use some updating for a better end user experience. We had to call the toll free # four times, due to the errors or lack of clarity on the webpage. Unfortunately, each call ended up taking 30 min to over 1 hour. Be prepared for a poor experience as they often do not have accurate for your specific move. I was transferred a couple of times to a more local office only to be cut off. In one incident the CS rep never called me back.
The delivery of the units was pretty smooth and they actually called and asked if we wanted one delivered a day early. It was a positive. If you do not have much of your stuff packed and ready to load it will take you much longer to load and you may not pack the unit to its capacity.
We believe our move was miss categorized as long-distance although the miles were 850 between the two destination points. On page 3 of the welcome packet you receive they clearly state, “a standard order under 1500 miles requires up to 10 business days to transport, while over 1500 miles requires 10-14 business days.” Our units were at our destination facility on 6/15/26 since that is when they started the rental charge. This was the day a supervisor approved delivery to our home. The problem was they were overbooked and our units sat until delivery on 6/23/26. The same thing happened for the pick up of the empties. We had an original date approved for 7/6/26 but they determined not to honor the date and waited until 7/13/26 & 7/14/26. Why they split the PU in two days made no sense and the same driver picked them up each day had no explanation. My explanation, the longer they left the units on our property they charged us rent. We estimate we paid an additional $525 (89 per week X two units) for their error. We felt this was a scam and totally deceitful.
Our overall rating of 1800PackRats is a 2 out of 5. The negatives are above and the positives are some of the customer service reps on the phone were polite and professional, just not always timely. The drivers we encountered were professional, friendly and did call ahead as they specified. The units themselves were relatively clean with minimal damage points. We used two 16’ units and fit over 14,000 lbs. in tightly packed boxes with well wrapped (blankets & shrink wrap) so you can fit quite a bit of stuff in each unit if you plan it out.

Had a great experience with Pack-Rat. We made a long haul move from VA to Florida. The company and each person I interacted with professional and very helpful. I would definitely recommend Pack-Rat.

DO NOT TRUST THIS COMPANY WITH YOUR LIFE. TOTAL NIGHTMARE AND GROSS NEGLIGENCE.If I could give 1-800-PACK-RAT zero stars, I would. Hiring them for my cross-country move has been the single biggest mistake of my life. This company does not care about you, your belongings, or your career. They will give you endless runaround answers, lie to you, and leave you completely stranded.Here is the truth about how they operate:They fail their schedules immediately: My container was scheduled for pickup on July 9th. They failed to show up, failed to call, and abandoned the container. When I called, multiple reps outright lied and said their system showed the driver already picked it up.ZERO internal communication: They promised a driver would call me one hour before the rescheduled pickup. Nobody called. I had to call them well over a dozen times, demanding to speak to a supervisor. Every single time, you get the same useless, scripted response: "I'm so sorry for the inconvenience," but absolutely nothing ever gets done. They have no follow-through and zero accountability.Gross operational negligence: They finally picked up the container on July 13th, only to hold it hostage at a New Jersey facility for TEN FULL DAYS (from July 13th to July 23rd) without moving it or telling me why. They sat on my life's possessions while I was in another state.They actively disrupt lives and careers: Because of their complete failure to manage transit, they delayed my container again to July 29th. I am a Licensed Practical Nurse (LPN) starting a new medical job on July 27th. This move was booked months in advance. Because of Pack-Rat, I am forced to start a critical healthcare job with no scrubs, no clinical gear, no bed, and absolutely none of my possessions.False advertising: They actively advertise car moving services, yet when I spoke to two different representatives about it, neither of them had a single clue what was going on or could even provide a basic phone number for it. Their staff is completely untrained.They will take your money, stall your shipment, and destroy your peace of mind. Do not hire 1-800-PACK-RAT for anything. Save yourself the stress, the tears, and the professional damage, and go with a company that actually fulfills its contracts. Looking at the response I got. I’m adding to the review. You need to give me all my money back and deliver my pod. Ohh I’m sorry, it’s should be delivered today July 29th almost a week late and your sorry you will work harder. The fact that it was delayed for pick up because your driver and it sat for over ten days then you move it. You did nothing to help me out nothing to expedite my
Situation all the bull crap calls I made nothing was done. I did report you to the better business bureau and other departments that over see transport companies as this one.

I thought I already wrote one of these but incase I didn't, this company has been great. Cecily and Stephanie are who I first worked with - can't say enough good about them. Thank you for your kindness and amazing help.

THEN today- I got contacted by Nick, who I guess oversees the westcoast on the logistics side of things. This guy was ON IT too! Love this company - thank you all.

1800packrat.com was EASY booking experience. Pricing was competitive.
Online self service my pod container delivery & pickup dates.

Unit was supposed to be delivered between 8:00 and 12:00. It is 1:30 I have spent the last hour on the phone trying to figure out where it is because it hasn't shown up yet took me over an hour and a half to get an answer on the phone. Thank God I had rescheduled the movers I had today cuz they would be here and there be nothing to put my stuff in. It's now supposed to show up between 3:00 and 5:00 geez that wouldn't inconvenience me at all not! Do yourself a favor and use a different company this one stinks no one called me to tell me anything

We took the day off work, paid for hired help, and stood in an empty house in Albuquerque waiting for a truck that 1-800-PACK-RAT never sent.

Here is the timeline. I booked this long-distance move from Houston in May. On July 7 I locked in July 17 as the delivery date and paid the full cost up front. For ten days I checked their website like it was a flight status, and every time it told me the same thing: scheduled, on track. So I did what any family does before their whole life shows up in boxes. I took leave from work. I hired and paid labor. I got the house ready.

Nothing came. No truck, no call, no text, no warning.

When I finally called, I was passed around for forty minutes before a dispatch manager admitted the truth: their own computer system never picked up the order. Not a storm. Not a breakdown on the road. Their software, their mistake. He offered no real apology, no compensation, and no acknowledgment that anything had gone wrong on their end. Then he rescheduled us to July 27 without asking. Ten more days. Every belonging my family owns still sits in their custody, and we cannot move into our own home.

Here is the part that should bother anyone reading this. The failure itself is forgivable. Software breaks. The silence is not, and neither is the shrug that followed it. A company that moves entire families across state lines should treat a blown delivery as an emergency, not as a slot to quietly push down the calendar.

If you are considering 1-800-PACK-RAT for a long-distance move, know what you are actually buying: a confirmation screen that means nothing and a support line that treats your life as a rescheduling problem. I would tell my closest friend to look elsewhere.

To the company, since you will likely read this: call us, make us whole for the wages and labor we lost, and deliver our belongings to our home. That is not a courtesy. It is what is right.

Hilarious. Our experience has been nothing but stressful. We used 1-800-packrat for our first move in almost 30 years. Our pod delivery went well as did the pickup. Now, as we wait for delivery of the entire contents of our home, we are beyond frustrated with the experience we've had.

Our delivery was originally scheduled for 7/15 when we moved into our new home. About three weeks prior, I noticed that the person I spoke with had the filled pod returning to our old address, so I called and spoke with someone who fixed that for us and confirmed our delivery for 7/15. About a week before our move, I went in to pay or the storage of our pod and noticed the delivery date was now missing. I attempted to confirm the date and was told there were no notes in the system for delivery on 7/15 so 7/18 was the best they could do. I was told I there was no one else I could speak with above the supervisor on the phone but was told someone would contact me. No one ever contacted me.

Today, we spent the entire day waiting on the delivery of our pod. At 11 am I called and was assured we were scheduled today and we would receive our delivery TODAY. At 6pm, I reached out again. I was on hold for 9 minutes before Michael told me we were scheduled today but no routes passed by us so it was unlikely it was being delivered today. He went on to tell me to calm down when I became upset and transferred me to a supervisor who could help me.

After 23 minutes on hold, the supervisor told me they "probably" wouldn't be getting to us today but they could reschedule us for the 27th- NINE DAYS FROM NOW. Our entire home is in the pod as are my children's beds. They've already had to stay with my parents four days longer than expected, and now it may be another nine?

I work in the customer service industry and am absolutely appalled at the lack of care or willingness to help from every agent I've spoken to. Every person I spoke with downplayed our upset and told us there was nothing they could do and no one else that could help us.

Company is a total scam. My niece hired them and when she called to have them deliver, instead of the $400 they quoted they said it would cost $1,500! They had moved her pod from PA to NJ to MD and said now it was a "long distance" move. Can't contact anybody, calls are not returned. Do not hire these people.