1-800-PACK-RAT Opiniones 

I’ll start with the friendliest employees, both the drivers and the clerical staff. Everything else was a nightmare. A long distance move. Selected these rats as the other service did not serve my new zip code. (Used other service before and was superb). After half filled, it rained and the pod leaked. Sent replacement next day. Filled that pod and 2 more. They picked them all up and family moved to new location. Pods were supposed to be there the next day. Nope. Called to find out they never closed the pick-up, so all pods were still 12 hours away at their origin. Then they schedule telling me it’ll be TWO WEEKS before delivery. (And hold time to talk to someone was never less than an hour, up to 5 hours and averaged 3 hours). So here we are at the new residence sleeping on the floor and eating off of paper plates with plasticware. No pots and pans, nothing. Then the argument began on my “four” pods. Wait - I filled three. They insisted there were four because they included the first one that leaked. They wouldn’t deliver until all four were paid for. Paid for the fourth and I’ll fight that battle later. Just get me my stuff. OK, 13 days later I get the first pod. By the time all (three) pods were delivered and emptied, a month had passed so I’m now being charged for another month’s rental for two of the pods. Seriously? Currently six weeks in and they finally straightened out I only had three pods and I’m frustrated and fighting to have the rental charge on two of the pods dropped since all of this was the Rats’ error in not closing the pick-up at the originating zip code. Never again. Cost, time and frustration could have been avoided with a private moving company. NEVER again.

I have had my 16ft unit on my property for 3 months now. It was supposed to be a one year long rental as we are rebuilding our garage and needed the extra space. After 2 months, they sent a letter regarding a "Rate increase" which was a substantial amount! I started doing research again and found many other companies that do the same service, had the same size unit at a difference of $90 a month at this point. I called Pack-Rat and requested a call back. That never happened. The next day I was on hold for 45 minutes and then hung up on. Called back and after an hour on hold, I finally spoke to someone. I spoke about the price increase and now the price difference. I was told the rate was non-negotiable since I had "Signed a Contract" ..... I then asked why the price increased so drastically if it's "Non-Negotiable"?? I was informed the price could go up, not down.. At that point I scheduled a pick up. I received a single email confirming my pick up. No one has since reached out to me about the unit. The driver who is supposed to pick it up is supposed to call me today to set up a time. It's now 1pm and still no call. No responses to emails, the portal online is of no help, and both my wife and I have call backs waiting since 9:30am!! We've also been on hold for hours and have been hung up on numerous times. Possible one of the worst customer service experiences of our lives. Absolutely do not recommend. Almost forgot. The unit they dropped off did not have a single panel on it that wasn't damaged in some way.

For a 240 mile move, was told 5 day transportation, took 7, slipped my delivery by 2 days. Oh it was to be staggered delivery now two containers coming on the same day and all customer service could say was “sorry”.
Forget the customer, as they say takes a lifetime to gain customers and only seconds to loose a customer.

He was great at first they did everything. They said they would do until it came to monthly bill and they’re charging me $100 more than what they told me it would be. They’re very slick about it. They don’t list the price in the contract. They don’t send you an email about the price and they charge you what they said they would upfront then they start charging you more and there’s nothing you can do except empty the container.

Horrible company. Do not use them. Beware of fraudulent charges, promises they do not keep, and lack of communication. All of our possessions arrived in a semi-timely manner without any problems, but not worth the price or the hassle of holding their hands. Customer service is atrocious! One to two hour wait on hold every time we called is an absolute joke. Don't believe me - try calling and pretending like you already have a move scheduled and are calling to check on it. You get right through to a person if you call to book a new move/pod, but keep dreaming if you think that "great" customer service continues after that first booking call.

If I could I would give them zero stars. First they didn't bring the container down to our new place on time like 3 weeks late. Then when we told them to pick it up they didn't call and never came to pick it up the first time. the second time they were suppose to pick it up they didn't come again and never called. So now the container is still in our driveway. DON'T USE THIS COMPANY.

Used them for 3 years and in the end when I scheduled my delivery they were very disorganized and treated me badly. Will never use them again. Do not recommend.

From pick up to delivery, my move with pack rat has been a nightmare. My container was picked up late, never scheduled to be put on a truck until I repeatedly called and asked about it, and then it was delivered to me 2 weeks later than originally promised. Every time I have to call about anything, I am on the phone from minimum of 30 minutes, most often over an hour. Most of that time is spent on hold. There’s never been a call where I haven’t been transferred departments at least twice, because it seems the departments don’t speak to each other or know what anyone else is doing. I was told the total cost of my move would be $2530 and then was actually charged $3200 after my container was picked up. The very small point of redemption was that after messing up my delivery (which left me living for weeks in an empty apartment), I was told repeatedly on the phone that I would be refunded $50/day for each day my container was late. When it finally came time to get a refund, I was then told that actually, I could only receive a $500 refund (despite being owed $700 based on what I had previously been told) because for some reason that’s the max allowed by the company? For a company that supposedly has a customer satisfaction pledge, they sure do not treat customers like they or their moves matter, do not follow through on their word, and leave customers highly unsatisfied with their service.

To Whom it May Concern,

I am writing to formally lodge a complaint regarding the service for my recent move, under the account for Amy and Michael Teague. (623)680-4268

Our containers were delivered on June 26th, but the scheduled pickup on June 29th did not occur. I have called to escalate this, but have only received apologies without any availability for an earlier pickup.

This delay is causing significant issues, as the previous residence has already been sold and those containers need to be removed. Furthermore, the entire household is currently in containers exposed to direct sunlight in the Phoenix area, which could potentially cause damage to the contents. No compensation or discount has been offered for these troubles.

I request that you find a solution to clear these containers as soon as possible and provide a monetary discount for the inconvenience.

Sincerely,

Michael Teague

My experience with 1-800-PACK-RAT has been extremely disappointing from start to finish.

I used them for a move from Virginia to California, and almost every step of the process turned into a problem. First, there were issues delivering the container. Then the pickup was delayed and poorly managed. On top of that, I was hit with an unexpected $450 fuel surcharge, which significantly increased the cost of my move.

Customer service was equally frustrating. Every time I called, I had to wait 30 minutes or more just to reach someone, only to be placed on hold again. I called almost every day leading up to my scheduled delivery to confirm that my belongings would arrive on time. Each time, I was assured that everything was on schedule.

Then, on the actual day my container was supposed to be delivered, I was informed that it would be delayed by another five days. After repeatedly confirming the delivery date, finding out on the day of delivery that it wasn’t arriving is completely unacceptable. I planned my move, work schedule, and living arrangements based on the commitments they made.

Moving across the country is already stressful. A moving company should reduce that stress, not add to it through poor communication, broken promises, unexpected charges, and unreliable service.

I cannot recommend 1-800-PACK-RAT based on my experience. If you’re considering them for a long-distance move, be prepared for delays, long customer service wait times, surprise fees, and commitments that may not be honored.

I would give Pack Rate a 0 if available. We received our pod no problem but now that we have moved to our new location, we have been trying to get our stuff with no resolve. We have been attempting to reach Pack Rat customer service for over ONE WEEK now! We call and are placed on a long 1+ hour hold. We asked for call backs, the auto system calls back and yet again, we are placed on a 1+ hour hold. We have sent emails and called other departments, to no avail. We would like our stuff! What do we have to do to reach someone and to schedule our delivery.

Absolutely do not use 1-800-PACK-RAT. We ordered a unit three months ahead of our out-of-state move. A few days before delivery, we logged into our portal to confirm the delivery date and saw that they had changed the delivery day without notifying us! When we called, we THEN found out that they hadn't gotten permits in time (we live in a city, and its their responsibility) and they did absolutely nothing to fix the problem. They left us completely stranded. After waiting on hold for hours, having our call hung up, having managers fail to call us back, etc., we ended up having to rent our own moving truck, pack it up, drive our items to a city 100 miles away, and pack up our own pod. They offered us "$100 off the delivery fee" which is absolutely nuts.

This business is the epitome of the worst kind of customer experience. No one is empowered to solve any problems, no one cares to, they're impossible to reach, and they don't care what's in your contract.

Im a semi truck driver. I will never pu or deliver for this company. They are unorganized, always have to chase them to unload and to load you. Then they want to blame driver for being late. I had 3 pick ups and 3 drops . Oh and most facilities where rude.

Disclaimer: posting the same review on multiple sites, because this company has several different places to leave reviews, which largely seem to be location based. The real problem isn’t a specific location, it’s the entire company.

Above & beyond, the WORST company & moving experience of my life, that I am STILL dealing with.

I don't even know where to begin with this dumpster fire company. Pick up went...smoothly enough. The driver was nice, but drove off without saying anything or leaving documents I was allegedly supposed to sign. This left a weird feeling, but whatever, life is stressful. I get it.

Fast forward to the day our pod was supposed to arrive: 6/13. We called the company to check-in about the drop off window as they had previously been very nice and responsive about this. The wait was over an hour, so we elected to have a call back. When we finally did get that call back, we were given an unacceptable time: 11pm-1am. When we asked about this, noting that it was well outside the original times we had been quoted and we have neighbors to consider, it was another hour wait. After waiting, the call back essentially amounted to "just kidding we don't know where your pod is lol. We'll call you Monday".

That Monday, my birthday no less, the reason that we had elected to pay a little more for this company rather than a competitor, the guarantee that after a cross country move we'd have our stuff in a reasonable amount of time & before my birthday, we heard nothing. And again, had to call in, be transferred around, and wait hours. To hear, you guessed it, nothing!

The following week, my partner and I divided up calls, trying to reach ANYONE who could do ANYTHING. Each time, waiting over an hour. Each time, being told we would hear back from: escalations, dispatch, upper management of all varieties, someone from the location we moved to, and on and on and on. We're still waiting.

Thursday, the week after our pod was supposed to arrive, with NO notice, at 9am, someone showed up with our pod. Fortunately we were home & able to move our vehicle before getting blocked in the driveway. Unfortunately & unsurprisingly, they were a 3rd party contractor who could give us no information.

So now, nearly a month after this nightmare began, almost two weeks after the original drop off date, I have an empty pod blocking my garage.

Half of my stuff needed to be replaced negating the need for this service in the first place, my plants which would have been fine had this service worked as advertised, are dead, and I have no idea how to get this thing off my property. I have currently been on hold for over an hour.

I will now be taking bets that they charge me for another month of product usage before anyone ever calls me back.

To summarize: if you are on the fence about a company like this, take it from the person who hates writing negative (or any) reviews. You'd be better off setting your stuff on fire and giving up. Good luck on that move, tho!

Pro tip to the managers: instead of responding to reviews on pages like yelp, use the time to call your customers back instead. If you have time to lean, you have time to clean.

My pack rat was scheduled for pick up on Monday. I called them several times and no one ever showed up. They called me on Monday night stating someone would be there Tuesday morning at 7am. No one showed up. I called again several times and was told 8:45pm- 1:30am. Again, no one showed up. I called first thing Wednesday morning and asked for a supervisor. The supervisor supposedly contacted the local manager who assured that the pod would be picked up that day. 5:30pm on Wednesday and I hadn’t heard anything. I call again and ask for a supervisor. I was told they called the local manager and would be picked up at 9pm. 9:30pm arrives and no one showed up. I call again and ask for a supervisor. The pick up has been rescheduled to Thursday afternoon. She says she would send an email to the local facility. It’s now Thursday and the pod remains on my property. I have been told and assured several times over the last 4 days that the pod was going to be removed. I have also spent countless hours on hold on the phone trying to get this sorted out. I just want this pod removed from my property!!!

Moving is stressful To say the least but we decided to go with Pack Rats, first they were late on dropping the box off by a day, then we filled it within a week, we were told it would cast us $196 and change to drop it off and we wouldn’t owe again till the 18th of July, which is fine by me, the box has sealing issues, dented but hey nothings is perfect right. After we filled it and needed another box that was a month out to get another one, we couldn’t wait that long and had to add another company for another box which really stressed us out but that’s moving, so we ask how much to pick it up and take it to the facility which customer service stated it’s $16.04 but on the 18th you will owe $234.20 for us to store it but that’s it since we are under the thirty days right now. Pack rats told us they would come today the 22nd of June between 3-6 PM and we were adding a few items before three, the driver was to call 15 minutes before his arrival but we didn’t get a call and the driver shows up an hour early, we had it ready to go by 2:30pm a half hour before he was supposed to be here, he shows up, puts down we are not ready and drives off. Pack rats then charges us for picking up the box which never happened and customer service said well that’s fee for not wanting the box, I explained it to him and he thinks we refused to use them altogether yet the box is packed with our stuff in the driveway and to make matters worse they charge me another $189.00 and change which put me under in my account and didn’t even know the box was still here. So far today I spent well over an hour on the phone getting nobody after transfers and was forced to listen to some piano music which will forever be burned into my head, a bank fee of 35 bux, are possession’s are in a box still here in the driveway and no one seems to have an answer except call again tomorrow ugh!. We trusted them to help make this easier and they had nothing but good reviews on Facebook and a few other places so I kept digging and found this site which told us the truth and people with similar complaints and concerns, I blame me for not digging more into it, however we may empty our stuff back out and go with a different company we can trust and just bite the bullet, tears and sweat of doing this if we can’t reach anyone tomorrow we don’t know yet talk about frustrations UGH!!!!!

I had a very mixed experience with Pack Rats, but I want to recognize both the challenges and the exceptional service I ultimately received.
When I first spoke with Aaron Rankin, he was absolutely amazing. He went above and beyond to help set up my POD schedule, which meant a lot—especially since moving is already stressful, and I’m relocating 2,000 miles. He scheduled my POD to be dropped off on June 29th, and everything seemed to be perfectly in place.
Based on that date, I coordinated with several family members who took time off work and would be driving an hour to help me unload. I truly have an incredible support system, and I planned everything around that confirmed date.
Unfortunately, when I called to update my address (since my portal wasn’t working), I was suddenly told the delivery had been moved to June 30th. When I explained that it was supposed to be June 29th, I was met with an “oh well” attitude, which was incredibly frustrating given the circumstances. I asked to speak with a supervisor and was left on hold for an hour and twenty minutes.
I eventually spoke with Joshua, who was kind and said he would do his best to adjust the date back, but couldn’t confirm anything until June 24th because he would be out of the office. As you can imagine, that uncertainty made for a very stressful night.
The next day, I decided to call again—and I’m so glad I did. I had the pleasure of speaking with Michelle Day, and she completely turned the experience around. She was warm, professional, and truly cared about helping me. Best of all, she was able to secure my POD delivery for the morning of June 29th, exactly as originally planned.
Michelle Day is a standout and truly embodies what customer service should be. She treated me with respect, urgency, and kindness—just the way customers hope to be treated during stressful situations like a cross-country move. Pack Rats would benefit greatly from having her involved in training others.
Thank you, Michelle, for going above and beyond. I have no doubt you will go very far with Pack Rats!

Thanks again,
Kelli Watson

I contracted with 1-800-PACK-RAT for a long distance move for approximately $2,300. Throughout the move, I experienced multiple service failures that resulted in financial loss and ongoing hardship.

The container arrived damaged before loading and required repair for the doors to function properly. I was charged on June 2, 2026, despite being told I would not be charged until the container arrived at the final destination. After reviewing recorded calls, Pack Rat acknowledged this and later issued a partial refund.

Following that, the issues just kept coming. My delivery was originally scheduled for June 4, 2026, but was delayed until June 9, 2026. Because my belongings did not arrive as promised, I incurred additional hotel expenses while waiting for delivery. I also hired movers based on the scheduled June 9 delivery window of 11:00 AM to 3:00 PM.

When the container failed to arrive, I contacted Pack Rat and was informed that my delivery had been “skipped.” I received no advance notice or communication. The container was eventually delivered around 5:00 PM, causing me to pay movers for an entire day of waiting plus overtime costs.

The container was also placed improperly in the street, obstructing traffic and requiring my movers to physically reposition it.

Pack Rat was scheduled to retrieve the container the following day but never arrived. No notification was provided. Because the pickup did not occur, my city street permit expired.

As of today, the container remains on the street despite my repeated requests for removal. I am facing ongoing municipal fines and penalties because Pack Rat has failed to retrieve its property.

Although Pack Rat issued a $500 refund after acknowledging service failures, the service remains incomplete and I continue to incur damages.

I would give this a zero if at all possible. I had an out of state move occurring and had ordered two pods. They were both to be picked up on the same day for delivery on the same day to my new state as movers were coming. After calling numerous times to confirm both were being picked up, only one was picked up. I was told "we had issues with drivers". They had the nerve to ask me to reschedule my movers because now the pods would not be delivered on the same day. I would NEVER recommend this company to anyone and highly suggest you use another delivery service.

Our container was delivered to the wrong address and we had to wait two days for them to bring it to the correct address. Then on pick up, I confirmed the date (which had to be pushed out 2 days because of the late delivery) and the container that was supposed to be picked up “first thing” still sits there after 10pm. I’m so frustrated about the poor service. In addition, we were on hold 3 times today and after explaining the issue, were put back into the queue. 2 hours and 45 minutes spent on hold. I finally reached a delightful person who listened to me and requested a first pick up for tomorrow. When we set this up with Ray (sales), the price was right and he said the customer service was excellent. I will never use this company again. I have another house to pack up but I will spend more to use someone else. I’m a VERY disappointed customer. And the most patronizing reply to any complaints, is apologizing for the inconvenience and thank you for bringing it to their attention. I have to wonder what there reaction would be if I apologized for not paying my bill!