Esther Kerenge has been excellent
I've been very impressed with Esther Kerenge, who took over as my property manager for my rental in London. Since she came on board, she's followed up directly with my tenants to manage the handover of the broadband contract, and she's been proactive about getting my appliance insurance paperwork properly logged with Acorn — including making sure she has direct access to the insurers should anything need handling. We're also working together to keep all the safety certificates up to date and my property folio in good order, especially with the Tenants' Rights legislation that came into force in May 2026.
It genuinely feels like I'm in good hands. Esther follows through, keeps me informed, and takes the initiative rather than waiting to be chased. Thank you, Esther.