ADVANCE CONTRACTING SOLUTIONS Opiniones 1085

Respuesta de ADVANCE CONTRACTING SOLUTIONS

10 jun 2025

Good morning George,

Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! World-class service is a top priority here at ADVANCE, so its encouraging to know this is being delivered. I believe it was Rachel on our Support team who you last spoke with, who always goes above and beyond to help our Contractors.

We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

9 jun 2025

Good morning Paul,

Thank you for sharing your feedback, we’re genuinely sorry to hear that you felt disappointed with our service.

To clarify, our fee structure is clearly outlined in the Terms & Conditions provided in the Tax Return booklet, and we always ensure our clients are made aware of this during the initial sales call. The default percentage applied is either 22%+VAT or £349+VAT, whichever is higher.

The representatives you spoke to initially are part of our consolidation team and do not calculate the final rebate or fee, this responsibility lies with our Submissions team once all relevant information has been gathered. Whilst we understand it can be frustrating not to have an exact figure upfront; this is due to the varying nature of individual tax returns and rebate amounts.

If you’d like to discuss this further, please feel free to contact us directly — we’re more than happy to look over your case in detail.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

5 jun 2025

Good morning Rob,

Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! We know how confusing & frustrating the world of contracting and Umbrella can be, so all of our teams are well trained to answer any and all queries, ensuring our Contractors are kept in the know.

I believe it was Callum on our On-boarding team who completed your registration, who always goes above and beyond to make the setup process as simple as possible. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

5 jun 2025

Good morning Tom,

Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We value world-class service here at ADVANCE, from making the registration process as simple as possible - to answering calls within 3 rings and ensuring payments are made correctly and on time every single week.

We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

2 jun 2025

Good morning Ronnie,

Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! I believe it was Darci on our onboarding team who completed your registration, who always makes the setup process as streamlined and easy as possible for our Contractors.

I have forwarded your review to Darci and she is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team

Respuesta de ADVANCE CONTRACTING SOLUTIONS

29 may 2025

Good morning Alan,

Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! Darci always goes above and beyond to ensure our solutions and processes are well understood, all whilst maintaining the highest levels of world-class service.

I have forwarded your review to Darci and she is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

29 may 2025

Good morning,

thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars. I believe it was Callum on our on-boarding team who completed your registration, who always takes the time to ensure our Contractors are aware of our processes and understand their solution.

We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

27 may 2025

Good afternoon Tanijah,

Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! World-class service is a top priority here at ADVANCE, so it's encouraging to know this is being delivered. I have forwarded your review to Cameron on our on-boarding team who completed your registration, and he is very grateful for the feedback.

We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

27 may 2025

Good afternoon Adrian,

Thank you for your review! We're very happy to know your experience with ADVANCE has been positive. I believe it was Cameron on our on-boarding team who completed your most recent setup, who always goes the extra mile to make the registration process as quick and easy as possible.

If you ever have any questions regarding payments or account, or if there's anything we can do to improve our service up to 5 stars - please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

27 may 2025

Good morning Dean,

Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We value world-class service here at ADVANCE, so it's encouraging to know this is being delivered.

I believe it was Darci on our on-boarding team who completed your registration, who always goes above and beyond to make the setup process as easy, quick and straightforward as possible. I have forwarded your review to Darci and she is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

19 may 2025

Good morning Abdul,

Thank you for your review! We're delighted to know the service being provided by all of our Teams has been deserving of 5 stars! From On-boarding to Contractor Support, we value world-class service at every step. I have forwarded your review to the teams and they are very grateful for the feedback.

We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

19 may 2025

Good morning Evelin,

Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! It's also great to know we have been able to provide you with world class service over the years you have been contracting.

I believe it was my colleague Cameron who completed your most recent registration, who always goes above and beyond to help our Contractors and ensure they are kept informed. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

19 may 2025

Good morning John,

Thank you for your review! We're happy to know your experience with ADVANCE has been mostly positive - we understand the frustration with the reviews/checklists required when starting a new contract - we have these processes in place to protect everyone in the supply chain, but we are not naïve to the fact that this can become tedious, especially when completing multiple temporary assignments. We try to make these processes as streamlined as possible, but we appreciate the feedback.

I have forwarded your review to Cameron who completed your most recent registration, we are confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

19 may 2025

Good morning Mark,

Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! I believe it was Cameron on our on-boarding team who completed your most recent setup, who always does his best to make the registration process as smooth and easy as possible. I have forwarded your review to Cameron and he is very grateful for the feedback.

We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

19 may 2025

Good morning Jose,

Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We know how important our Contractors time is, so we always aim to answer calls within 3 rings and resolve queries at the first point of contact.

I have forwarded your review to Abbie who dealt with your latest request, and she is very grateful for the feedback! We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

19 may 2025

Good morning Steve,

Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! I believe it was Katie on our Compliance team who dealt with your latest query, who always provides world-class service, helping our Contractors day in day out!

I have forwarded your review to Katie and she is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

19 may 2025

Good morning Ben,

Thank you you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! We know how confusing the world of contracting can be, so our Teams are all trained to the highest standards, making sure anyone we work with are well informed and any questions you have are answered at the first point of contact.

We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

14 may 2025

Good afternoon Million,

Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars. We pride ourselves on our world-class service here at ADVANCE, so it's encouraging to know this is being delivered.

I have forwarded your review to the Returns team and they are very grateful for the feedback! We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

14 may 2025

Good morning Jo,

Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We value world-class service here at ADVANCE, so it's encouraging to know this is being delivered. I believe it was Darci on our on-boarding team who completed your registration, who always goes above and beyond to help our Contractors get set up.

We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.

Respuesta de ADVANCE CONTRACTING SOLUTIONS

Publicada el 14 may 2025

Good morning David,

Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! It's also very encouraging to know you have returned to us many times, we hope our relationship continues and world-class service is delivered every single time.

We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.

Thanks again,
The ADVANCE Team.