Air Canada Opiniones 276

I had a very disappointing experience flying with Air Canada. To begin with, the seating arrangements were not what we were promised. We were supposed to be seated next to each other, but that did not happen, which made the trip uncomfortable from the start. The space itself was extremely cramped, with very little legroom, making the flight unpleasant and tiring.

On top of that, the staff were not polite and came across as dismissive and unhelpful. When you’re traveling, especially on a long flight, you expect at least a minimum level of courtesy and professionalism, but unfortunately, that was not the case here.

To make matters worse, I paid for internet access, and there was absolutely no connection for the entire flight. Not only was this frustrating, but it also felt like a complete waste of money since no solution or compensation was offered.

Overall, the whole experience was uncomfortable and disappointing from start to finish. Between the poor service, lack of promised seating, no working internet, and the rude attitude from staff, I can confidently say this will be my first and last time flying with Air Canada.

My experience began and ended with the online booking process . The site is confusing . After 40 minutes of trying to type in destination and getting only landmarks as suggestions , I gave up . I have travelled with Air Canada previously with little complaints but am currently looking at other airlines to spend my 6000.00 on 3 people .

Recently arrived at Vancouver airport for a flight to London Heathrow after a Canada and Alaskan cruise holiday ( Vancouver seems to be the cruise capital)
Arrival and progress through airport all good. Then an hour before our flight we started hearing announcements that our flight may be over booked!
Getting to the gate we hear announcements asking for volunteers not to travel in return for a 2000 $ Canadian voucher ( not great if you're not likely to travel with them again , which we won't)
Eventually it became clear that around 30 people many elderly were being bumped, on speaking to a few they had books month in advance through travel agents just like us. Many were in a state of high anxiety ( one lady made it onto the flight but due to the stress had a panic attack on the plane and had to have assistance from it at Heathrow, even there I had to ask one assistant if he'd help her rather than chat with his mates)
Now to my main point, I've heard that some airlines overbook in the theory that some people don't turn up though I have no idea why they wouldn't. This flight in particular had about 70% of people who were on a cruise, flew out on air Canada and unless they died from over eating we're always going to be there for the flight back for pity's sake
Why in the morning (we got off the boat at 8am and spent the day in the rain roaming Vancouver) did air Canada not message then and offer a nights stay in Vancouver and some compensation( many would have taken this solving the problem before it ruined people's trips.
Greed I suspect
Due to my lack of planning the travel company booked economy seats which on the way out I managed to upgrade to premium economy but despite trying to bid via the app to upgrade and at the airport we couldn't on the way back ( due to there overbooking the flight of course)
Well I thought it's a national not a bucket airline it will be fine. Was it bollocks! Rammed in like sardines ( you could tell this as the original fixings for seats were 3 in the middle were still there and new fixings put in for 4 across ( whilst leaving the 3 fixings in place right where your feet now were handily!)
Food was pretty horrible , you got two drinks but don't worry every couple of hours a host would wander the aisle with a small plastic cup in case anybody was about to pass out from dehydration
To sum up ive had better bucket airline travel this lot seem to be about profit and profit only and don't care about their customers welfare or the anguish they cause some and I'm writing this even though I had a seat and travelled we need to speak up against this kind of practise , I suspect some accountant running this lot has a nice algorithm to maximise profit
Surprising really based on how kind and polite we found every Canadian we met

The worst services

My wife and our autistic child were scheduled to return from Casablanca to Montreal on August 17, 2025. Unfortunately, due to the labor dispute involving Air Canada and its employees—which the airline appeared to handle by relying heavily on government intervention under sections 106 or 107—the flight was canceled.

We had paid for an upgrade on this flight, and despite the cancellation, no one from Air Canada reached out to inform us about the status of the upgrade or initiate a refund. As a result, I took the initiative to contact Air Canada's customer service myself to request a refund.

I spoke with a representative and explained that I was seeking a full refund for the unused upgrade. Given that I had to pursue the matter on my own without any outreach from the airline, I requested compensation beyond the refund. The agent informed me this wasn’t possible. I then asked to escalate the issue to a manager.

Manager Natalie returned the call later, but unfortunately, she offered the same resolution as the agent did earlier — which suggesting that managers at Air Canada have no more authority or tools than front-line agents, which reflects poorly on the company’s management structure and customer service approach.

At this point, I am preparing to escalate the matter through a small claims court, where I will be seeking the maximum compensation allowed for the financial and emotional impact caused by this experience.

Flight canceled, robot rebooked for different time screwing my entire itinerary, phone staff terrible, process broken, never again Air Canada, never ever again, would be double to not use Air Canada again. Horrible people, horrible service, horrible experience.

People should be fully paid for their work, fully support the reason for the AC strike. ACs management of the situation however leaves a lot to be desired. The return began with a 2pm cancellation of an 8pm flight home. Due at work the following day.
Less than hour later, receive an email that AC searched 120 sites to rebook us (mom traveling solo with 2 small kids) without success - that was quick. Offer me a reimbursement for the unused portion of my ticket, could work if I had a private jet to get home. 15 dollar vouchers to compensate us for the inconvenience.
Spend next two days trying to reach someone. As an Aeroplan member, Elite and normal, as a mere mortal, in English, in French, no way through, just 5 hrs of hold on multiple occasions. On 4 phones at a time, either disconnected or most often unable to get though at all after the day of the cancellation. After a few days, AC stops the double Aeroplan authentification as that leaves a trace (20 calls and counting). Send email, unanswered even 8 days later. Try to take matters into own hands, 21K to return home (in economy). 17k with a low cost charter. Finally get through to AC 3 days later via a number found on Reddit not advertised anywhere. Risk for sure but nothing to lose?
Speak to someone who books us on a flight with a stop in Detroit. 1.2 hr connection time, no problem. Same terminal, yep. No need to go through security, no, no, it’s right there both the flights…plenty of time.
Off to Pearson next day. Ask if any possibility to not have stop. No direct flights for 3 in the foreseeable future, unless I want to leave one of my kids behind. Can’t give me boarding pass for flight to Paris, can’t check my bags to Paris. Somehow the bags get checked (or so they say), get my own boarding pass on the AF site.
AC staff assures me I am checked into the AF flight. Fly to Detroit. Land at Evans county terminal. Get ‘directions’ to McNamara Terminal. Walk across the Sky Bridge, down the non functioning escalator. Wait 15 mins for a shuttle that arrives out of order. Ask the driver when she’s leaving. Too busy to look up from the phone, ‘Eventually’. Unsure whether that comes before or after the flight to Paris leaves, start thinking about alternate ways to get there. Another shuttle comes, lady throws everyone off the shuttle gives them a lecture about the order in which they should mount. Feature in the film ‘Speed 3’ while getting to McNamara, it’s now quarter to 9, boarding closes as 9:05. Drop off at the end of the terminal in front of the hotel why not. Run with the two kids in tow the entire length of the building to the other side of the terminal. One needs to pee urgently. Meet a lovely lady at security pre check who sends us away because she doesn’t see pre check before I can show her we in fact have the pre check, …run back to the opposite side of the terminal to the other security check. Get yelled at because I showed another lovely lady all our passports when I should have shown her just mine and only the boarding pass for my son, not his passport. Doesn’t notice my daughter at all. Also my fault. One security line open, easily 50 people waiting. Kindly ask everyone to get by them to not miss flight. People let us - thank you! Get yelled at by security guy for asking if I should take iPad out. Make it through, run down the stairs looking for Gate and Toilet before an accident. No information on gates for a good 10 minutes but all the stores you could wish for, finally spot a monitor with gates. A60 - AF to Paris, run full speed for the next 30+ gates, send kid to toilet, plan is to meet in front of gate. Get to gate (with 2 other AC passengers / victims) it’s final boarding, scan face, see agent. Kind agent tells me our 3 seats were given away (I presume in the time between me getting my boarding pass in Toronto myself and getting through Detroit) due to short connection time, deemed impossible to make for anyone! Sees I am about to cry, kids freaking out, calls the plane, finds a solution. Prints us boarding passes, thank you for your humanity and kindness Abdullah. Colleague comments that she is so sick of AC doing this to people. Daughter screaming she’s hungry. Ask if we could get a kids meal when in the air. Yes maybe but who exactly are we as we are not on any passenger list. Hold breath til plane takes off hoping not to be disembarked. Finally take off, uneventful flight. Arrive at CDG, wait an hour or two, no bags. AF staff fills out bag file and offers the thirsty one water. AC luggage tags have numbers cut off, impossible to find... AF finds the bags and gets them on the next flight. One bag arrives 2 days later, the second 3 days later after checks. Thank you AF for cleaning up ACs mess and getting us home, 4 days later but better off than many of the folks still waiting on AC in Toronto.

Ils affichent un prix de 35-42$ cad pour un bagage en soute entre le Canada et l’Amerique Centrale. Puis ils chargent 40000 colones (110$ cad) en pre-check in et au comptoir et leur système ne permet pas de baisser le prix.

Présentement le vol est retardé de 1h30 pour maintenance.

On a honnêtement un bien meilleur service avec les airlines chinoise (bagage en soute gratuit, pas de soucis, info transparente). Dommage car j’aimais bien voler avec Air Canada mais là ça semble un vrai déclin. Pensant ce temps le ceo et autres dirigeants se versent des bonus incroyables. Ça fait pitié!

Had a flight from Saint John NB to my home country to visit my family with a connecting flight from Toronto to Brussels. Took flight from Saint John to Toronto smoothly. While in Toronto, got message my flight to Brussels was canceled. Staff at airport where completely unhelpful and customer service phone number was unreachable. It was a frustrating experience. Very very poor customer service. Up to now, I am still waiting for them to rebook me. I do not recommend Air Canada

Good day, my family and I (6 people) travelled to Canada for the first time this summer to visit your amazing country.

Unfortunately, our experience with the flag-carrying airline of Canada marred our trip quite significantly.

We had booked a multi-legged journey from Manchester to Toronto, Toronto to Calgary (specifically to tour Banff), Calgary to Vancouver, and then back to Manchester (via Toronto) all on Air Canada.

The above is five flights with Air Canada. Four of these were disrupted, with two being 3+ hour delays and the other two being cancelled with little to no notice.

The cancellations caused stress and loss of holiday time we all worked so hard for, but on top of that, the poor service and lack of clarity on the situation made things even worse.

Flight AC145 on August 1st was cancelled around an hour before departure. We were then booked onto a flight over 24 hours after the one we originally booked. Our private day tour of Banff was gone as a result of this, along with what we paid for it, which was £100s each.

To make matters worse, we asked if it was possible to retrieve our checked luggage as all our clothing and toiletries were in there (given that the next flight was over a day away, we would need a change of clothes/underwear for hygiene purposes).

We were told by Air Canada staff at the service desk that we can go and ask for the baggage to be returned to us. When we asked the people we were told to ask, they gave us a different stories between them, with some saying it will take a long time (which we agreed to wait), followed by them saying we actually cannot have the luggage (after some waiting).

Might I add, the tone and condescending attitude used towards people who very politely approached multiple of your staff, was appalling. One staff member “shushed” my sister who was calmly asking a question, and then walked away. Have they been trained to do this? I have never had service this poor in my life, and we have been far and wide in the world as a family. India has better manners than this, and that is shocking.

As a result of the cancellation, our flight AC217 on August 4th was also cancelled, without explanation. When I asked at the service desk about this they said they had no idea what happened and that they were “scared to try to rebook us”. Why are your staff scared to use their own system? We eventually had to phone a call centre and rebook to a 7am flight the same day which meant we couldn’t check into our hotel in Vancouver for 8 hours after arriving, which was exhausting.

To add to the above: we booked seats for 6 people per flight. We were refunded for 4 seats on the AC145 flight only, and zero for AC217. So we are still £132.40 out of pocket.

So, we left to the hotel assigned for the night with an air Canada overnight pack, which notably, did not contain clothing other than a near see-through T-shirt, and also no female sanitary products (but you get a razor and shaving cream because obviously that’s more important). Given we had over 24 hours to wait, and had already been travelling that same day, we had to purchase clothing and underwear, which there should be an allowance for, given the length of the delay and denial of returning our baggage, but there is nowhere to claim that expense back it seems.

This was our first experience with Air Canada, the supposed “Best airline in North America”. We unanimously agreed that we want to visit Canada again, but I am sure you can understand our serious hesitation to ever fly with Air Canada or related airlines, as we have been left with a very bad taste from this experience.

My question is, what does Air Canada have to say or do about this? Is this normal for them? How can we trust travelling with Air Canada again? after the stress and loss of not only money, but new experiences, which we worked so hard to come and see in the first place.

My recent experience with Air Canada was extremely disappointing and I feel compelled to share it so others are aware.

I had booked a trip from Newark to Lisbon with a planned connection in Montreal. Due to a thunderstorm, my first flight was delayed more than 5 hours, which caused me to miss my connection. Instead of being offered a reasonable solution, I was forced to spend the night in Montreal, covering my own meals and transportation, and was rebooked on a completely different itinerary with yet another stop in Europe before finally reaching Lisbon.

What was supposed to be a smooth one-stop trip turned into a two-day delay that cost me valuable vacation time, money, and energy. Air Canada’s handling of the situation was chaotic, unhelpful, and lacked any real concern for passengers. Rather than taking responsibility or making the experience less painful, I was simply rerouted in the most inconvenient way possible.

While I understand that weather delays happen, the lack of proper support, communication, and customer care is unacceptable. I lost two days of my trip and had to fight for even the most basic assistance.

I would strongly advise anyone considering Air Canada to think twice. This airline clearly does not prioritize customer satisfaction or reliability.

Cabin crew need more training in good customer service.
Will not refund cost of trip after being being ejected from 'plane due to minor ailment.
Told at the time that I could re-book my flight - it turns out to not be the case.
Kept a pensioners money without a second thought.
Lost £1,100. Never again!

We were booked on a flight on the 16th August, which we were given less than 4 hours notice that it was cancelled.

We were told that no support or compensation would be given by Air Canada, apart from a leaflet and information on the website.

I received an email confirming the cancellation, and that you were unable to book us on a flight in the next 3 days. This is now Day 4.

I have been calling the customer service line several times a day, and clicking on the self serve tool link several times a day as well.

Each time I select a flight, and confirm the itinerary, I get an error message saying that the itinerary cannot be confirmed and to ring the helpline. Which I do. Again. And I get a recorded message saying that the lines are too busy and I cannot be connected to anyone. I am told to use the self serve tool on the website.

Avoid Air Canada unless you want to be treated with absolute contempt. Worst airline in the world, and I know airlines. I travel for a living. There is only one way to talk to a person, through one phone number where you are put on hold for 5 hours and sometimes more. People who bought a ticket in another country can't manage their booking on the website. Therefore, during the current strike I could not change my flight to a later date or apply for a refund when my flight was cancelled. That is THEFT.

Disaster, should be leaving in 2 days, but I feel there is no hope. This company prefers not paying their employees fairly then honor their customers. With an attitude like this, they won't last long, trust me!!!

Half of my guests to my wedding could not attend because of this strike. Never flying with them again.

Diabolical is the word I would use! My Canadian cousin advised me not to use and boy should we have listened!!
Journey out on 1st Aug flight to Toronto all good but then flight to Calgary cancelled. Re routed back to Montreal on what can only be described as the flight from hell. Then flown to Calgary. Arriving 6 hrs late and losing our first evening in Calgary!
Then the strikes!! Wow!! This country is a mess! Even with Mark Carney at the helm. People are rude! Not how our remember the Canadians from previous visits!
So flights back home cancelled. Only communication from AC was to say they couldn’t rebook us …… oh and a $15 dollar food voucher for Toronto which we can’t use as we’re stuck in Vancouver! Thanks guys for your hospitality! Now still waiting and the earliest flight we can get reprotected on is Friday 21st to Zurich and then up to Edinburgh.
Travelling as a family of 5 for a special occasion with an 8 year old child
Met a lot of rude candians along the way,
Some nice ones too but on the whole the country has changed abs not for the better. Sad sad day

A company that treats both it's customers and staff extremely bad.

Absolutely terrible experience with Air Canada during the recent strike situation. My flight was cancelled at 5:09 AM with zero notice or communication. I called their customer service twice - no response whatsoever.

The worst part? I drove 3 HOURS to the airport thinking I could get help in person, only to be told by their staff that I "shouldn't have gotten a refund" because they could have rebooked me. If that were true, why didn't anyone help me when I called? Why was there no communication about rebooking options?

Their ground staff was completely unhelpful and acted like my wasted time, gas money, and 6-hour round trip was no big deal. The lack of communication during the strike was appalling - customers were left completely in the dark while the airline made unilateral decisions about cancellations.

Getting a refund required jumping through hoops, and now I'm having to fight for compensation for the expenses they caused me. For an airline that prides itself on customer service, this was a complete failure on every level.

Save yourself the headache and book with literally any other airline.

Due to the Strike in 2025, by connect fly was canceled, I got an email during my first flight and only saw the email when I land. I end up have to spend whole night running around at the airport sort things out but the agent in the airport don't even have the right info them self. I end up stay at the hotel next to the airport for the night and during the peak season that cost me $400, but guess what, no compensation. Than I found out they rebook me 3 days later and I wanna rebook for a later date. try the site and app but the only choice is cancel the flight, everything else is grey out. So I try to call Air Canada customer service all day, they don't even have a hold or queue system after the bot, they just hang up on you if there's too many callers.