There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster. Service staff do not reall... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... Ver más
La empresa ha respondido
A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... Ver más
La empresa ha respondido
I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de servicios de telecomunicaciones
- Empresa BPO
- Servicio de business-to-business
- Proveedor de servicios de Internet
- Servicio de telefonía e Internet
Escrito por la empresa
Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.
Información de contacto
Suite 16, 622 Ferntree Gully Road, Wheelers Hill VIC, 3150, Melbourne, Australia
- 1300 255 835
- info@alltel.com.au
- alltel.com.au
4,4
Excelente
198 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Was easy to set up an navigate when…
Was easy to set up an navigate when selecting a product and the customer support was timely and knowledgable.
21 de junio de 2024
Respuesta de Alltel
Awesome! Thanks for the great review, Robert!
Respuesta de Alltel
Great to hear our team was able to help you out, thanks for choosing Alltel!
It was just easy and hassle free
12 de junio de 2024
Respuesta de Alltel
Thanks for sharing your experience and giving us 5 stars!
The people I dealt with were excellent
31 de mayo de 2024
Respuesta de Alltel
Great to hear about your experience, Kamara! Thanks for the review!
The sign up credentials I have been…
The sign up credentials I have been given are not correct, so haven’t been able to log into the system
7 de junio de 2024
Respuesta de Alltel
Hi, we’re very sorry you were unable to login to the system to access your services. Our team always ensure credentials are tested prior to sending out but for some reason they didn’t work on this occasion, we apologise for that.
We did respond to your query within an hour and you were able to login successfully.
If you have any further issues we’d be happy to help, feel free to reach out on 1300 255 835.
A very reliable and capable provider
A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their services. When our business requirements have changed, Alltel has a product and solution to make our small business look and feel like a much bigger enterprise. We highly recommend them!
24 de mayo de 2024
Respuesta de Alltel
We appreciate the trust, Robert! You can count on us to deliver consistently great service.
Friendly efficient service....the team…
Friendly efficient service....the team were fantastic in resetting our 1800 number
23 de mayo de 2024
Respuesta de Alltel
Thanks for the review, Darren! Our team is always ready to help.
Teams Calling setup can be easy
I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me set up the system. She was amazing! So helpful, patient and respectful. I her customer service was excellent and I feel she went above and beyond!
15 de mayo de 2024
Respuesta de Alltel
Awesome! Thanks for choosing Alltel, glad we made your switch worth it :)
Respuesta de Alltel
Great to hear about your experience, Leigh. Thanks for giving us five stars!
Respuesta de Alltel
Thanks for choosing Alltel, Maryanne! Reach out for help anytime.
Request was dealt with promptly by the…
Request was dealt with promptly by the AllTel team and we were kept informed of progress. Thanks.
11 de abril de 2024
Respuesta de Alltel
Appreciate the review! We're all about prompt service :)
Respuesta de Alltel
We're always happy to help, thanks for the 5 stars!
Best customer service ever!
Kevin was super helpful and super professional! Friendly and fast! Highly recommend using Alltel!
26 de marzo de 2024
Respuesta de Alltel
Appreciate the feedback, thanks Vicki!
Easy
Quick and easy to make changes to my phone schedule, was able to implement changes for phone routing while an employee was away and have it set up to automatically revert when she returns.
26 de marzo de 2024
Respuesta de Alltel
Hi Martin, great to know you were able to customise your service easily. Thanks for the review!
Respuesta de Alltel
Thanks for giving us 5 stars!
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