My contract with another provider had just come to an end & I was chatting with some friends, they recommended Alncom a local company. I gave them a call & found the tarrif that most suited my requir... Ver más
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Consulta las opiniones de los clientes
Very impressed by the speedy response to my request for connection to their fibre broadband network. As well as by the two separate engineers who came to do the job. So far so good with the download... Ver más
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Great service from the guys who laid the cable to the engineers who connected the broadband. Was an issue with installation but they fixed it quicker than expected and installation guys came back at... Ver más
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First of all sales and customer services. No heavy sell, phone answered quickly by a human. The engineer I was late and he returned to fit a new router and was very helpful. I received a call to check... Ver más
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Información sobre la empresa
Sobre Alncom
Escrito por la empresa
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Información de contacto
Alncom, NE662PF, Alnwick, Reino Unido
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Excelente
446 opiniones
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Hassle-free and prompt service, all very pleasant!
I have been with Alncom since February 2025 when they came and installed my fiber-optic cable, and I have found their internet services to be very good ever since.
I recently submitted a ticket on my account to get an upgrade to a mesh network. I was promptly contacted and we arranged a date for installation. The lady on the phone was very pleasant; she had to do a double-check to make sure they actually had the hardware available to install, but she quickly got back to me once this was confirmed and the date of installation was set.
The installation was also a breeze. The technician was on time, very pleasant, and helpful with any questions I had. He also gave me advice on how to use the new router and mesh nodes.
This upgrade has delivered exactly as expected. Despite it not being a large house, we had issues with dead zones due to thick walls blocking the signal. The new mesh nodes have completely fixed this issue, and we now even have internet access reaching the garden as an added bonus.
Easily the best service of any ISP I have had to deal with yet.
16 de junio de 2026
Opinión espontánea
Respuesta de Alncom
Thank you Matthew for taking the time to write your 5* review and for sharing the possitive experience you have had with our Alncom teams. We are extremley grateful to you for your continued support.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom are a company that is…brilliant for Customer Service
Alncom are a company that is increasingly rare….
From beginning to end Alncom did everything I could have wanted to make our change to Fibre easy and straightforward.
The personal service from Human beings the occasional phone call to check everything was in order makes all the difference.
Special mention must go to the engineer who installed the system….pleasant and polite…and an impressive final touch when he produced a vacuum cleaner to make sure our house was left as he found it.
I would happily recommend Alncom to anyone thinking about changing their supplier.
15 de junio de 2026
Respuesta de Alncom
Thank you for sharing your positive review and giving us 5*'s we are extremley grateful to you.
Our teams will always do their best to make the transition from your previous provider to Alncom as smooth as possible.
I will let our engineer Callum know of your special mention.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Professional right through the process…
Professional right through the process staff very relaxed and helpful
8 de junio de 2026
Respuesta de Alncom
Hi Frank, thank you for your 5* review, we are delighted you have had a great experience, from our sales team to our installation team.
We are here if you need any support in the future, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Friendly knowledgeable
Friendly knowledgeable people who are very helpful
11 de junio de 2026
Opinión espontánea
Respuesta de Alncom
Thank you Malcolm, for your kind words and giving us 5*'s, we will always do our utmost to support our valuable customers.
If you have any queries or need any advice please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great experience with Alncom
Great experience with Alncom. Have known about them for ages & wish I'd moved over sooner. Great comms from the sales & booking teams, speedy, polite & careful engineer, and now superfast broadband at 2/3 the price of BT. What's not to like?!
3 de junio de 2026
Respuesta de Alncom
Hi Neil, thank you for giving us 5*'s we are extremly grateful to you for taking the time to share your experience you have had with our Alncom teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Speedy delivery of internet despite it…
Speedy delivery of internet despite it being a tricky installation and very friendly helpful staff.
3 de junio de 2026
Respuesta de Alncom
Hi Vicky, we would like to thank you for taking the time to write your 5* review.
We are thrilled that your experience you have had with our Alncom teams have been positive.
If you need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Technical support at its best
Technical support at its best. Simple words, easy communication and good customer service.
9 de junio de 2026
Opinión espontánea
Respuesta de Alncom
Thank you Arthur for your kind words, we are delighted that you have found the communication with our Technical and customer service easy, this is great to hear.
If you need any assistance no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
To keep this short
To keep this short, I can say no more than that I agree with all the 5-star comments on here. Personal praise for Lewis, Ben (installer) and all office staff I contacted.
3 de junio de 2026
Opinión espontánea
Respuesta de Alncom
Hi David, thank you for your short and very encouraging comments, we really appreciate your positive feedback.
I will pass on your supportive comments to Lewis, Ben and our office staff.
If you need any assistance no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Quick and prompt work ,install team…
Quick and prompt work ,install team very professional with work done quick and clean and customer service exceptional
8 de junio de 2026
Respuesta de Alncom
Thank you for your 5* review and your kind words they are greatly appreciated.
We are delighted that you are happy with the service you have received from our installation team and our customer service.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
First class employees and service
Quick installation, friendly and helpful staff that explained everything in an excellent manner, without being condescending.
If you phone up, the customer service is quick, efficient and you speak to a human from the locality.
Cannot rate them high enough, first class employees and service.
3 de junio de 2026
Respuesta de Alncom
Thank you Mandy for your 5*'s and for sharing your views on your experience you have had with our teams, it is fantastic to hear this.
Our teams thrive on providing the best service possible to our valuable customers.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom instalation
The lad who installed the system was very polite .alncom broadband works very well . So good to support local businesses. Would recommend to anyone. Brilliant service
3 de junio de 2026
Respuesta de Alncom
Hi Colin, thank you for your 5* review and your kind words they are greatly appreciated.
We are delighted that you are happy with the service you have received from Callum, I will pass this onto him.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
consistent and fast broadband speed and…
consistent and fast broadband speed and a very reasonable price.
29 de mayo de 2026
Respuesta de Alncom
Thank you Stephen for the positive feedback, we really do appreciate you giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very personal service
Alncom supplied full fibre to my partner in Warkworth on May 28th
The preinstallation visit by Lewis Lang was thorough and very helpful as neither of us are techies
We soon learnt that using Alncom would save money even though she is keeping her landline
We also felt confident that if that were to be problems in the future that these would be dealt with in a personal way by a high class local firm
The resulting installation was by an expert engineer in whom we had full faith
All inquiries were dealt with promptly and patiently
It has been a very good experience so far and we are very happy to recommend Lewis and the staff at Alncom
28 de mayo de 2026
Opinión espontánea
Respuesta de Alncom
Hi James, thank you for your kind words, from our salesman Lewis to our installation engineer Callum, our teams work hard to provide the best service possible for our valuable customers.
We really appreciate your support and taking the time to share the experience you have had.
We are thrilled that all your queries were dealt with promptly and patiently and that you felt confident that any issues in the future wouild be dealt with.
If you need any assistance no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
When your cat has declared war on technology
When your internet dies at 2am on a Monday, you expect a technical fault. What you don't expect is to discover your cat has apparently declared war on technology and peed directly onto the router, frying it beyond salvation.
Living in a small village with three neurospicy children, a menopausal wife, and barely enough mobile signal to send a carrier pigeon a text message, losing the internet is nothing short of a household emergency. Our TV, gaming, communication, and general connection to civilisation all depend on it.
After finishing my night shift, I called Alncom at 9am on Monday expecting a difficult conversation about replacement costs and waiting days for a new router. Instead, I was met with some of the friendliest, most understanding customer service I've ever experienced.
The team couldn't have been more helpful. Within an hour they had arranged a brand-new router, fully programmed and ready to work in my home. I simply collected it and was back online in no time. Best of all, there was no charge.
Not once did they make me feel foolish for having a cat with apparently strong opinions about networking equipment. They were kind, understanding, efficient, and genuinely lovely to deal with.
Outstanding service from genuinely good people. Alncom turned what could have been a domestic apocalypse into a mildly amusing story. Five stars from me — although my cat is no longer trusted around electronics.
19 de enero de 2026
Respuesta de Alncom
Hi Richard, thank you for your fabulous 5*review and rating our service as outstanding from our Alncom teams.
We fully understand how important your connection to the outside world is in this day and age, affecting all involved, we hope the cat is well and thriving!
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
When first asking about internet…
When first asking about internet nothing was a problem great work thank you
29 de mayo de 2026
Respuesta de Alncom
Thank you Anna for your positive feedback and giving us 5*'s we are grateful to you for taking the time to share this.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Superb company
Superb company, I have been with them for over two years, great connectivity and when there has been an issue they offer great customer service. When I have called the phone is always answered immediately by a human, (such a refreshing change), and immediately I was connected to someone who can help. I highly recommend the company and their services.
29 de mayo de 2026
Opinión espontánea
Respuesta de Alncom
Thank you so much for highly recomending our Alncom Broadband we really do appreciate you sharing your experinece you have had with our teams at Alncom and continuing to be our valued customer.
If you have any queries in the future no matter how small, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Refreshingly good customer service.
Friendly, very helpful local firm with top notch customer care staff. Always looking at ways to help. Great service & no AI robots to contend with… real people!
28 de mayo de 2026
Respuesta de Alncom
Thank you Mark, we are delighted that you are happy with the service you have recieved from our customer service team. We are always happy to help and will always go the extra mile to provide the best service possible.
If you have any queries or need any support please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
The Alncom team were organised and…
The Alncom team were organised and efficient. They communicated well and we now have very good broadband.
22 de mayo de 2026
Respuesta de Alncom
Thank you for your continuous support and kind words, we really do appreciate you taking the time to share your experience.
If you have any queries or need any support please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fast broadband…
Moved over to Alncom broadband last Tuesday and was very impressed by the team who got me connected. They worked hard outside then wired up the router etc. Checking all rooms to make sure I had the right speed. Finally they put router code on my smart tv and ipad saving me the trouble. No more rings spinning round when streaming. Would highly reccomend.
19 de mayo de 2026
Opinión espontánea
Respuesta de Alncom
Hi Carol, thank you for taking the time to share the experience you have had with our teams at Alncom, we really value your words. Its great to know that Callum and Lewis got your devices up and running and you have no more buffering.
If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
From first contact by Alncom we have…
From first contact by Alncom we have been nothing but totally impressed. Whether it was the guys who surveyed our house to the engineers who installed our connection to the support staff who are always ready to help we’re absolutely more than satisfied. Our full fibre broadband connection has more than trebled the speed … and that’s on just the basic package … whilst saving us money each month … that was after another B-ig T-elephone company informed us full fibre would never be available to us direct to the house or our small rural community … excellent service by Alncom … highly recommended.
15 de mayo de 2026
Respuesta de Alncom
Thank you Rob for your kind words and for giving us 5*s. We really appreciate the continued support from you as our valued customer.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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