Alza Opiniones 

Very poor customer services. Practicaly non existent from outside of country. You can buy and pay for product, but when it comes to any problem, all services are blocked.
And problems with delivery or stock are frequent.

Zatiaľ mám dobré skúsenosti s online podporou aj dodaním tovaru.

They promised to deliver the oven from 3-5 pm, but came earlier. We got a call today, at around 1 pm, exactly after eating that they were coming to take our old oven. 5 minutes wasn't enough time to unplug the oven so the guy just left us with a useless oven.

Now we have to pay extra to remove the oven.

Thanks a lot....

so much disapointed..
Jun18 ordered a gift for my friend, they promised delivery next morning, (i had 1 extra day) but they didn't deliver in time & postponed !!3 times after & still it's not delivered. My friend's birthday has passed & i missed to make a gift. thanks to alza... =/ Shame. At least DO NOT PROMISS if you're unable to keep your word!

I am leaving this review to highlight highly misleading business practices by Alza.

First, their heavily advertised "lowest price guarantee" is not what it claims to be. I found the exact same product at a lower price from another reputable, established retailer operating in the same market (which also features both an e-shop and physical stores). When I provided the link and requested a price match, Alza’s customer support refused, explicitly stating that they only match prices from one single specific competitor (Nay). Calling this a general "lowest price guarantee" is entirely disingenuous.

Second, Alza is using deceptive marketing regarding product warranties. They advertise a "free 5-year warranty" as an exclusive gift from their store to incentivize purchases. In reality, this is a standard, publicly available promotion offered directly by the manufacturer (Epson) to anyone who purchases the device, regardless of the retailer. Presenting a manufacturer's public promo as their own exclusive added value is completely dishonest.

Due to these deceptive marketing tactics, lack of transparency, and unhelpful customer service, I am deeply disappointed and will be taking my business to a retailer that operates with genuine transparency.

Most reliable e-shop with the wides selection of items in Czechia and Slovakia. Their delivery is extremelly fast and reliable, 99% of time when you order something that is in stock, it will arrive in the following days morning. I have ordered many electronics and other gadgets from there and had zero issues, especially with their complaint system, their complaint policy is great and if the product isn't working or had some other issue they always refund or give a new one. (if you didn't break it by bad handling of course)

Very disappointing experience with Alza.

My order was canceled by the store and although I received the money back, the €30 discount vouchers I used have not been restored. Since the order was never completed, the vouchers were effectively not used.

I contacted customer support multiple times and was told that colleagues from the relevant department would reach out to me, but no one ever did.

It has now been almost 3 weeks and the issue is still unresolved. I am left without the vouchers I am entitled to.

This level of customer service is unacceptable and very disappointing.

Incompetent staff, after a week my order is not processed, they are not responding to my queries, just STAY AWAY from this company at all.

This company doesn’t honor their warranty commitments. It seems that they have an internal policy to encourage their employees handling warranty claims to find any excuse to not honor them and take advantage of the fact customers have better things to do than fight/complain over it.

Most of the things I buy, they deliver on time. just do not expect to have next-day package before Christmas.

I created an order with the delivery option "express courier, within 90 minutes in Bratislava" which costs 10,20€. I have used this once before and had no issues that time. I waited but nothing was happening with the order being stuck at "we're preparing your order". After 3 hours I called but they just told me to wait, and gave me a 10€ coupon code as compensation. I called again after 5 hours and the lady on the phone just said it was a logistical issue, but she couldn't tell me what was actually going on. After 7 hours I gave up and decided to visit their Showroom in person. I taked to the person there and they didn't really give me an answer as to what happened. Their solution was to create a new order with the same items so I could pick it up right there and then. They couldn't cancel the existing order because it was "already expedited". So I had to pay the full ammount for the items again (around 860€) and pick it up. Mind you, the reason I didn't do this in the first place was because the items were not easy to carry. I had to haul them upstairs and call a taxi to get them home, which ended up running cheaper then their "express" delivery service. I then called to make sure the original order would be canceled. They said a request was already put in but that since it's in expedition, the items will probably be sent out. I was just told to not pick them up and that they will be canceled once they get back to the warehouse. The items were indeed shipped, a whole 2 days after I had ordered an "Express delivery within 90 minutes". The order is now canceled but I still have to wait for my refund. Overall, this is a joke. I don't understand why they are offering a service they cannot fulfill, I was expecting to get those items quickly, but instead ended up spending a ton of my time and energy because of Alza's incompetence. TLDR is do not use their "Express Courier" service unless you want to be dissapointed.

Order from November 16th – complete failure from start to finish.

On November 16th, after driving for many hours from Belgium, I finally arrived home. After a short rest, I immediately placed an order on Alza – items I had been planning to buy for a long time but couldn’t because I was abroad.
I ordered on Sunday evening, relying on Alza’s promise of 1–2 day delivery.

The reality?
Monday nothing. Tuesday nothing. Wednesday nothing. No information whatsoever.

On Thursday I finally received an SMS – but only that part of my order was ready. The other half? No one could tell me when it would arrive or where it even was.

Since I needed to travel back abroad on Thursday, I spent the entire day calling and writing to Alza’s support. The employee assured me that the items were already in the warehouse, only waiting for the courier, and that I would definitely have everything by Friday morning. She even claimed it might arrive on Thursday.

Friday morning: no email, no update, no order.

I called again – and suddenly the story changed completely.
They didn’t even know where my products were, and after five days of waiting, they suggested I cancel the order and create a new one. As if they didn’t listen at all when I explained I had to leave the country on Thursday.

And their “compensation”?
One month of Alza Plus for free.
That’s not compensation – that’s an insult.
"If you’re unhappy with our service, here, buy even more from us. With free delivery."

Summary:
Their 1–2 day delivery promise turned into five days of nothing.

Contradicting information every time I called.

Zero communication from their side.

No real attempt to solve the problem.

A so-called compensation that feels more like a joke.

After this experience, it’s clear that customer satisfaction is not a priority for Alza, and their communication is on the level of complete indifference.

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Objednávka z 16.11. – fiasko od začiatku až do konca.

16.11. som po dlhom cestovaní autom z Belgicka dorazil domov. Hneď po prebudení som si urobil objednávku na Alze – veci, ktoré som si kvôli práci v zahraničí nemohol kúpiť už dlhší čas. Objednával som v nedeľu večer s tým, že Alza garantuje doručenie do 1–2 dní.

Realita?
Pondelok nič. Utorok nič. Streda nič. Absolútne žiadna informácia.

Až vo štvrtok mi prišla SMS, že časť objednávky je pripravená. Druhá časť? Nevedeli povedať kedy a či vôbec dorazí.

Keďže som už vo štvrtok potreboval odcestovať späť do zahraničia, celý deň som telefonoval a písal na podporu. Pracovníčka ma uistila, že tovar je už v sklade, čaká sa len na kuriéra a najneskôr v piatok ráno bude objednávka určite pripravená. Dokonca tvrdila, že by mohla doraziť ešte vo štvrtok.

Piatok ráno. Žiadny email, žiadna notifikácia, žiadny tovar.

Volám tam znovu – zrazu úplne iná verzia:
nevedia, kde moje produkty sú a odporúčali mi po piatich dňoch čakania objednávku stornovať a spraviť novú. Ako keby vôbec nepočúvali, že už vo štvrtok som musel odísť do zahraničia.

A ich „kompenzácia“?
Mesiac Alza Plus zadarmo.
To nie je pomoc – to je výsmech. Keď nie si spokojný s našimi službami, tu máš predplatné, aby si od nás mohol objednávať ešte viac. S dopravou zadarmo.

Zhrnutie:
Sľubované doručenie 1–2 dni trvalo 5 dní a ani tak nebolo dokončené.

Chaos a protichodné informácie pri každom telefonáte.

Absolútne žiadna komunikácia smerom k zákazníkovi.

Nulová snaha riešiť problém.

Kompenzácia, ktorá je skôr urážka než ospravedlnenie.

Po tejto skúsenosti je jasné, že v Alze zákaznícka spokojnosť nie je priorita a komunikácia je na úrovni úplného nezáujmu.

Objednal jsem si u nich drahou vrtačku, protože na slovenském e-shopu byla výrazně levnější než na českém. Platba proběhla rychle, zboží dorazilo v pořádku. Vrtačka funguje.

Problém nastal, když jsem ji po půl roce potřeboval reklamovat. Musel jsem ji posílat do Slovenského servisu, což mi zkomplikovalo celou tu administrativu. Trvá to už 40 dní a stále nemám zpátky ani peníze, ani vrtačku. Tohle mělo být upozornění hned na začátku. Dvě hvězdy jen proto, že ta vrtačka byla fakt dobrá, než se rozbila

Has expensive stuff.
Had many experiences which made me pray that the next item isnt somehow broken.
Ocassionally incopetent when it comes to delivery (like how do you delay a delivery of heaphones for 3 days when other stuff comes the very next day?)

In slovakia their moto of: "Deliver by midnight, recieve in the morning" is situational so i wouldn't trust it religiously...

The only reason why i keep ordering from this place is because im pretty limited ..

Im Rahmen eines Widerrufs wurde ein Handy mit Rücksendelabel DHL an Alza zurück geschickt. Die behaupten,das Paket sei leer gewesen und verweigern die Rückzahlung. Da nur Alza bei der DHL die Versicherung geltend machen kann, bekommen sie 500€ zzgl meinen Kaufpreis von 599 € .Betrug . Darauf habe ich Alza hingewiesen. Ein Fehlverhalten konnte Alza aber nicht feststellen

Výborná stránka z elektronikou doručenie do alza boxu na dalši deň veľký a kvalitný výber všetkého čo vás napadne.

Chcem zanechať recenziu týkajúcu sa plnenia záručných povinností. Displej v mojom notebooku prestal fungovať. Po kontrole predajňa odmietla vykonať záručnú opravu a ponúkla výmenu matrice na moje náklady (300 eur). Odmietol som a notebook mi vrátili v čiastočne rozobratom stave, bez skrutiek, s vytiahnutým káblom matrice. Následne som si sám kúpil novú matricu a sám si ju nainštaloval. A stálo ma to len 38 eur.

Fast delivery, cheap prices, best quality.

Everything is fine

regardless of what other people say and I had also plenty of negative cases with Alza where we argued about faulty products, etc. They are still the leader on the market and provide the largest variety of products with very competitive prices.