Analogue Wonderland Opiniones 

6985
•
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A very pleasant experience dealing with AW. Products are always good, and Film Developing and Scanning is great. The Express Service is super quick. Had a slight problem with the latest scans, but it... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Have been using AW for a while now for both film purchase and developing/ scanning, and the service is always great. Really impressed with the Express Service. Film received by them yesterday and scan... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service when buying film. Had an issue where I'd put the wrong postage details on and after a quick email it was changed, sorted and shipped within the hour. Thanks guys! Much appreciated.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent customer support providing developing advice following a purchase of Street Candy ATM 400 quite a while ago. I developed the film myself using ID11 and ended up with poor contrast - the AW... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio fotográfico
  2. también en la categoría
  3. Laboratorio fotográfico
  4. Tienda de fotografía

Escrito por la empresa

Started by Paul and Mary in 2018, Analogue Wonderland has grown to be a leading online retailer and photo lab for photographic film: we exist to make film photography fun and accessible for everyone! We stock over 200 different films, so there's always lots for analogue photographers to explore, and we support the small independent film manufacturers who are working hard for the future of the industry. We are still a small family-run business, operating from our Buckinghamshire base, so your feedback and reviews are invaluable to help us understand and improve our service!


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 62% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(6985)

902 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Still waiting for my scans after 15…

Still waiting for my scans after 15 working day. And they offer you 20%for the next time I will develop from them. It is a joke. I just wait for the next email well they wish me happy Xmas you got finally your scans.

9 de octubre de 2026
Opinión espontánea
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Hi Rocco,

This is just a follow up response from your review on Google:
We're really sorry for the delays regarding your most recent order. We try to keep the turnaround times posted on our website up to date, and unfortunately in the time it takes for the film to arrive with us after the order is placed, the turnaround times increase as we account for the volume received in the 2-3 days that takes.

I can see that your scans were uploaded on the 15th working day - which was the peak of our delays in this exceptionally busy period.

The Lab Team have been working overtimes to reduce the turnaround time, and we've already seen improvements since your order with us. We really appreciate your feedback, and hope you enjoyed your scans once they were received.

Valorada con 5 estrellas sobre 5

Great service

Great service, quality results. Have tried others but Analogue Wonderland are the best I've found. Processing 35mm and 120. Great quality scans.

1 de octubre de 2026
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Hi Paul! We really pride ourselves on the quality of our work! Thanks so uch for taking the time to review!

Valorada con 5 estrellas sobre 5

Arrived promptly and well parcelled…

Arrived promptly and well parcelled with clear instruction as to return for processing.

30 de septiembre de 2026
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Hi Stephan! We're so glad you enjoyed your ordering experience! I hope you enjoy our lab services even more!

Valorada con 4 estrellas sobre 5

I bought some 120 b&W film off you.

I bought some 120 b&W film off you.
I love your style of business, but Royal Mails 48 HR service turned out nearer to 72 hours.
I use DPD quite a bit and find them quicker and very reliable.
But keep up the good work guys !

30 de septiembre de 2026
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Hi Robert!
Yes unfortunately the "48" in the standard shipping option is more of an aim than a guarantee, we have a good success rate with Royal Mail in the most areas of the country, but with all couriers it will highly depend on who manages your local area.

We're always looking at other shipping options to make sure we're providing the best service possible however - so we really appreciate this feedback!

Valorada con 5 estrellas sobre 5

So good to get back into using film

So good to get back into using film !
Service and speed the film was delivered was second to none and I got a sticker ! Who doesn’t love a sticker ?
Will definitely use you again

29 de septiembre de 2026
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Sticker people! My People! YES STEVEN. We look forward to your next order!

Valorada con 5 estrellas sobre 5

My daughter recommended and I sent in…

My daughter recommended and I sent in eight rolls I had been saving up. Brilliant service - my daughter was right. I’ve found my film processor - and camera film store. Thank you.

25 de septiembre de 2026
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Your daughter knows whats up! Thanks so much for placing your order with us - we can't wait to develop your next roll!

Valorada con 1 estrellas sobre 5

No service at all, no-one helpful to talk to.

I sent off my film a month ago, and it's been 3 weeks since they confirmed receipt of the roll. The photos still have not been developed!
I have emailed and used the live chat agent, and all I've had is complete radio silence.
So far, abysmal service. I am concerned that they may have lost my roll of film.

5 de octubre de 2026
Opinión espontánea
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Hi Caitlin, I'm really sorry to hear about this!

I've sent over a response to your email now - unfortunately due to the delays we've been having in the lab we've understandably had a lot of tickets to get through. We've implemented a lot of changes to improve our response time, and it thankfully has improved since.

If you ever need any help with an order in future please don't hesitate to give me a ring on: 01494 325970

Valorada con 5 estrellas sobre 5

Great choice of films

Great choice of films, good prices, good film development and great turnaround.

24 de septiembre de 2026
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Thanks so much for the review Matthew!

Valorada con 5 estrellas sobre 5

My New Go-To for Ordering Film!

Wonderful experience ordering with Analogue Wonderland. I just moved to the UK from the U.S. and couldn’t find a film lab or a brick-and-mortar shop that sells 120 film in my smaller area. I discovered Analogue Wonderland and placed an order. It was my first time ordering film rolls online. They had a great mix-and-match deal! I was able to purchase six 120 rolls for only £36. That would have been double the amount (maybe even triple) back home. My order of film was delivered rather quickly, which was great! So I’m glad I placed my order through their shop.

Also would like to note that the Kentmere Pan 100 - 120 Film Roll produced beautiful images; I’m excited to give the Harman Phoenix roll a try soon. :).

Overall great experience and amazing prices. I will be ordering all of my film from Analogue while here in the UK.

21 de septiembre de 2026
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Welcome to your new film-home! We're so glad you found us ;)

I really hope you enjoy shooting your way through our 120 selection, we're always here when you're ready for a top up or just for some recommendations!

Valorada con 5 estrellas sobre 5

Special offer

Super fast delivery, special offer got myself a free roll of film. Totally recommended

22 de septiembre de 2026
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Hi Peter! That's what we like to hear! If there's an opportunity to give our customers a little bonus deal we'll always jump on it!

Valorada con 5 estrellas sobre 5

All good

All good. Purchase, processing, scanning, download and return of negs. No problems.

3 de octubre de 2026
Opinión espontánea
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Hi there! We like to keep our process simple and easy! We really appreciate this feedback!

Valorada con 5 estrellas sobre 5

Superb customer service

Superb customer service, particularly on a recent order where both Tom and Hakeem really went over and above to help. Really competitive prices on a wide range of film and easily ordered online or via their app. Thanks again!

23 de septiembre de 2026
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Hiya Albert! What a lovely review - we were really glad making sure you got your film in the nick of time!

Valorada con 5 estrellas sobre 5

Great company

Great company. Really knowledgeable about Analogue...really priced reasonably. Couldn't ask for more.

1 de octubre de 2026
Opinión espontánea
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Hi Marlene, we are so happy to help however we can! And if the price is right too? What a great combo!

Valorada con 5 estrellas sobre 5

Make them your film supplier !!

I’ve bought film from many places now and analogue wonderland never disappoint. Great prices, great choices and great customer service.
Highly recommend to anyone!!

22 de septiembre de 2026
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Hey Jack! Thanks a million for the review! We're really glad we can deliver where it matters most.

Valorada con 2 estrellas sobre 5

I have been a loyal customer of…

I have been a loyal customer of Analogue Wonderland for many years, bought tons of film from them and had all rolls developed by them. Never had an issue with them till now. I sent 5 rolls of film to them nearly 4 weeks ago, and still not had my scans back!

I don't know if they've been sold to a new owner, or if they are just spending too much time posting on Instagram and sending spam emails, but I'll be looking elsewhere for my film and developing needs in future

1 de octubre de 2026
Opinión espontánea
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Hi Mark,
I can assure you Paul is still firmly at the helm here at AW! We're sorry for the delays in getting your films processed, we were blessed to have a very busy summer - but that's meant that we've had a rather large backlog that we've had to battle over the last few months.

The good news is that some new strategies we've implemented are already paying off, and we're cutting into our turnaround time more and more each week that goes by.

All of our email marketing is completely optional - so if you'd like to opt out you can do so on our website, if you run into any trouble doing that please feel free to send us an email at help@analoguewonderland.co.uk where we'll be happy to help!

Valorada con 5 estrellas sobre 5

Helpful Friendly people at Analogue Wonderland

Can't fault the staff! I had a small issue with my last order, partly down to my own misunderstanding, and Oliver sorted it out quickly and satisfactorily. Very happy with the service received.

21 de septiembre de 2026
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

We're so glad we could get that sorted! I'll be sure to pass on your kind words to Ollie - thanks for the review! :)

Valorada con 5 estrellas sobre 5

Excellent service.

Great range, easy to order, excellent delivery information after ordering.

16 de septiembre de 2026
Logotipo de Analogue Wonderland

Respuesta de Analogue Wonderland

Hi There! Thanks so much for the kind review - means the most!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más