Analogue Wonderland Opiniones 

6985
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A very pleasant experience dealing with AW. Products are always good, and Film Developing and Scanning is great. The Express Service is super quick. Had a slight problem with the latest scans, but it... Ver más

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Valorada con 5 estrellas sobre 5

Have been using AW for a while now for both film purchase and developing/ scanning, and the service is always great. Really impressed with the Express Service. Film received by them yesterday and scan... Ver más

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Valorada con 5 estrellas sobre 5

Excellent service when buying film. Had an issue where I'd put the wrong postage details on and after a quick email it was changed, sorted and shipped within the hour. Thanks guys! Much appreciated.

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Valorada con 5 estrellas sobre 5

Excellent customer support providing developing advice following a purchase of Street Candy ATM 400 quite a while ago. I developed the film myself using ID11 and ended up with poor contrast - the AW... Ver más

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Información sobre la empresa

  1. Servicio fotográfico
  2. también en la categoría
  3. Laboratorio fotográfico
  4. Tienda de fotografía

Escrito por la empresa

Started by Paul and Mary in 2018, Analogue Wonderland has grown to be a leading online retailer and photo lab for photographic film: we exist to make film photography fun and accessible for everyone! We stock over 200 different films, so there's always lots for analogue photographers to explore, and we support the small independent film manufacturers who are working hard for the future of the industry. We are still a small family-run business, operating from our Buckinghamshire base, so your feedback and reviews are invaluable to help us understand and improve our service!


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

7 mil opiniones

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1 estrella

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4,8

Todas las opiniones

(6985)

902 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great company

Great company, very friendly. Your films arrive in very strong "anti-RoyalMail" packaging.

18 de septiembre de 2026
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Respuesta de Analogue Wonderland

So kind of you to notice Ian! The warehouse team will be happy to hear they're still on their A game.

Valorada con 5 estrellas sobre 5

Happy customer

Prompt and reliable service

14 de septiembre de 2026
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Respuesta de Analogue Wonderland

So glad to hear it Sandra! Thanks so much :)

Valorada con 2 estrellas sobre 5

The processing time was far too slow

The processing time was far too slow. I dropped off 2 rolls of film on 7/9 and while writing this it is the 25/9. 15 "working days" after my film was received. I am aware the lab is currently going through a big overwhelm of orders due to "the summer" however when the website says it should take 12-13 days to develop and upload scans I expect this to be the case as this is already far too slow for a couple rolls of 35mm film? I emailed their help desk and received an automated message saying they've received my message and that I should check FAQ's but nothing else. I'm very disappointed as I have been a customer for some years now and have never had an issue - quite the contrary. I've typically been very pleased with the service. This, however is just not good enough unfortunately. I will be using other companies from now on... Still haven't received scans.

25 de septiembre de 2026
Opinión espontánea
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Respuesta de Analogue Wonderland

Hi Elli,
We're sorry for the delays in both your film processing and the email response - we are normally much quicker with our responses but with the massive backlog we were dealing with - it's meant we haven't been able to get back to customers as soon as we'd like.

We have been in contact via email since, and we've uploaded your scans, which i hope have been worth the wait.

You're absolutely right that if we've advertised a 12/13 working day turnaround that we should stay within those bounds - and we've made changes to how we display our turnarounds as well as how we combat the lag when it's this high. Both of these changes have already had significant improvement, and we hope things continue to improve so that we can deliver the kind of service customers like yourself deserve.

We really appreciate your feedback, and hope we can process more film for you in future!

Valorada con 5 estrellas sobre 5

Efficient and prompt service

Efficient and prompt service, no problems whatsoever. My films were processed with no issues other than perhaps being a little over developed, the negs are a tad dense - but I am being a bit "picky". Having said that, they have scanned well. Would I use AW again, then yes with no hesitation.

18 de septiembre de 2026
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Respuesta de Analogue Wonderland

Hi John! No harm at all in some honest feedback! I'll pass this on to our darkroom tech so we can get it perfect for next time! Thanks so much for the lovely review!

Valorada con 5 estrellas sobre 5

Great film choice

Great film choice
Free delivery over £50

17 de septiembre de 2026
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Respuesta de Analogue Wonderland

Hi Arthur, thanks for leaving a review! We love to give the people what they need, lots and lots of options!

Valorada con 5 estrellas sobre 5

Summer rush saw the developing time…

Summer rush saw the developing time extended a bit, however I appreciate that Analogue Wonderland stayed in touch with updates and explained why the delay. I will hopefully use this service again for my Lomography exploits! Thank you!

23 de septiembre de 2026
Opinión espontánea
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Respuesta de Analogue Wonderland

Hi there, thanks so much for the lovely review! We look forward to receiving that film!

Valorada con 5 estrellas sobre 5

Good website

Good website. Easy to navigate. Prompt fulfilment of orders and despatch.

11 de septiembre de 2026
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Respuesta de Analogue Wonderland

Thanks for taking the time to leave a review Nic!

We're glad we could provide the service we're proud of!

Valorada con 5 estrellas sobre 5

Very good service

Very good service. Ordering is very straightforward. I'm fortunate enough to have a film lab near me, so I don't rely on AW's developing service, but when I've used it in the past they have been brilliant, satisfying any additional requests I gave them.

28 de agosto de 2026
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Respuesta de Analogue Wonderland

That's what we're here for! It's great to support local labs, it all helps to keep film alive, but it's also great to know that we've got your back for anything you might need in the future!

Valorada con 5 estrellas sobre 5

Service and choice.

Service and choice.
I have received my orders quickly and packed properly.
My first film that I had processed a while ago was fantastic. So I have sent more.
Price, you get the full package or more choices are available, you buy what you want and no more.
Good place to take part in analogue photography.
Prices range to suit everyone.

11 de septiembre de 2026
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Respuesta de Analogue Wonderland

Hi Bryan! Thanks so much for this review - we appreciate it loads!

Valorada con 5 estrellas sobre 5

Went above and beyond

I had an issue with shipping where there was a real risk that Royal Mail lost / couldn’t get me my order in time for a trip - customer services were super helpful and understanding - the advisor personally made sure what i ordered was packed labelled and re-shipped in time.

Their lab is also excellent - and I’d use it way more it it was a little cheaper <3

Can’t thank Hakeem and team AW enough

17 de septiembre de 2026
Opinión espontánea
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Respuesta de Analogue Wonderland

Matthew! Thanks for leaving this review!

We're really glad we were able to get that film out to you before your trip, the last thing we want is for you to be filmless in the perfect photo spot!

Have a great time!

Valorada con 5 estrellas sobre 5

Very fast turnaround on my processing order

Excellent service from Analogue Wonderland. My 35mm colour negatives were processed quickly and I had them back faster than expected. The results were great and the whole process was easy.

3 de septiembre de 2026
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Respuesta de Analogue Wonderland

Hi Nigel! That's really great news, thanks so much for the review!

Valorada con 5 estrellas sobre 5

Excellent results from 4 off throwaway…

Excellent results from 4 off throwaway cameras from 2004( when my kids were young). Easy to follow instructions. The price was excellent. It took a bit longer than expected to view the results but after 22 years I wasn't in a rush. Well done.

10 de septiembre de 2026
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Respuesta de Analogue Wonderland

Hi John,

I'm really glad those photos came out well! Expired film can be a bit of a mixed bag but it's great to hear you were happy with your results.

We're really proud to develop and scan our customers most treasured memories. We're always reminded how there's nothing "throwaway" about a good photograph!

Valorada con 2 estrellas sobre 5

Took over a month to complete an order

Took over a month to complete an order. The excuse was not enough staff at hand to cut the negatives. Putting newer orders first to release scans quicker. This is not an acceptable reason for the delay. I probably won't use the service again.

10 de septiembre de 2026
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Respuesta de Analogue Wonderland

Hi There,
We completely understand it can be frustrating to have to wait a long time for negative return. For us, it makes sense to prioritise getting scans back to people so they can alleviate some of the stress that comes with shooting film and not knowing how your photos came out.

We're working hard to get our turnaround time down, and finding ways to deal with larger quantities of orders later down the line - so we hope we can get that sorted soon!

Thanks for the review and keep your eyes peeled for updates regarding our Lab!

Valorada con 5 estrellas sobre 5

Fast

Fast, reliable and friendly service that give nice and frequent updates on your order, aswell. I was and still am very pleased with my digital photos and prints, they were everything I had asked for and amazing quality for a real decent price. I will most definitely use again in the future, thank you!

3 de septiembre de 2026
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Respuesta de Analogue Wonderland

Hi Malayna! I'm so glad to hear that, you deserve the best photos!

Valorada con 5 estrellas sobre 5

Fabulous

Fabulous! Great service

3 de septiembre de 2026
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Respuesta de Analogue Wonderland

That's what we're going for Tracey! Thanks a million for the review!

Valorada con 5 estrellas sobre 5

Quick delivery, a prepaid label and a cool sticker.

Quick delivery, a prepaid label and a handy box with which to return film for processing, and a cool sticker. What's not to like?

3 de septiembre de 2026
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Respuesta de Analogue Wonderland

I appreciate you, fellow sticker lover. You are seen and you are valued!!! Thanks so much for the review!

Valorada con 5 estrellas sobre 5

Fair price

Fair price, quick delivery and helpful information on the website about the film I am buying.

1 de septiembre de 2026
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Respuesta de Analogue Wonderland

Hi Adam! We're glad the website had everything you needed - if there's ever anything else we can advise on, never hesitate to send us an email! We've got a few lifetimes worth of experience between our team and we're all ready to help you take the best photos you can!

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