A very pleasant experience dealing with AW. Products are always good, and Film Developing and Scanning is great. The Express Service is super quick. Had a slight problem with the latest scans, but it... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Have been using AW for a while now for both film purchase and developing/ scanning, and the service is always great. Really impressed with the Express Service. Film received by them yesterday and scan... Ver más
La empresa ha respondido
Excellent customer support providing developing advice following a purchase of Street Candy ATM 400 quite a while ago. I developed the film myself using ID11 and ended up with poor contrast - the AW... Ver más
La empresa ha respondido
Excellent service when buying film. Had an issue where I'd put the wrong postage details on and after a quick email it was changed, sorted and shipped within the hour. Thanks guys! Much appreciated.
La empresa ha respondido
Información sobre la empresa
- Servicio fotográfico
- también en la categoría
- Laboratorio fotográfico
- Tienda de fotografía
Escrito por la empresa
Started by Paul and Mary in 2018, Analogue Wonderland has grown to be a leading online retailer and photo lab for photographic film: we exist to make film photography fun and accessible for everyone! We stock over 200 different films, so there's always lots for analogue photographers to explore, and we support the small independent film manufacturers who are working hard for the future of the industry. We are still a small family-run business, operating from our Buckinghamshire base, so your feedback and reviews are invaluable to help us understand and improve our service!
Información de contacto
Unit 12 Treadaway Technical Centre, HP10 9RS, Loudwater, Reino Unido
- 01494 325970
- help@analoguewonderland.co.uk
- analoguewonderland.co.uk
4,8
Excelente
7 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 68% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
prompt service
4 de septiembre de 2026
Respuesta de Analogue Wonderland
That's what we aim for! Thanks for the review!
Fast
Fast, reliable and friendly service that give nice and frequent updates on your order, aswell. I was and still am very pleased with my digital photos and prints, they were everything I had asked for and amazing quality for a real decent price. I will most definitely use again in the future, thank you!
3 de septiembre de 2026
Respuesta de Analogue Wonderland
Hi Malayna! I'm so glad to hear that, you deserve the best photos!
Respuesta de Analogue Wonderland
That's what we're going for Tracey! Thanks a million for the review!
Quick delivery, a prepaid label and a cool sticker.
Quick delivery, a prepaid label and a handy box with which to return film for processing, and a cool sticker. What's not to like?
3 de septiembre de 2026
Respuesta de Analogue Wonderland
I appreciate you, fellow sticker lover. You are seen and you are valued!!! Thanks so much for the review!
Fair price
Fair price, quick delivery and helpful information on the website about the film I am buying.
1 de septiembre de 2026
Respuesta de Analogue Wonderland
Hi Adam! We're glad the website had everything you needed - if there's ever anything else we can advise on, never hesitate to send us an email! We've got a few lifetimes worth of experience between our team and we're all ready to help you take the best photos you can!
Found what i needed at a good price and…
Found what i needed at a good price and it arrived quickly.
2 de septiembre de 2026
Respuesta de Analogue Wonderland
Hi Sarah! Thanks so much for the feedback - our warehouse will be happy to know they're smashing it!
Good communication
Good communication, used them a few times now & will continue to do so.
2 de septiembre de 2026
Respuesta de Analogue Wonderland
If your film shop ain't broke don't... buy from amazon? Yeah we'll go with that. Thanks so much for the review John!
Respuesta de Analogue Wonderland
Aw Rich, thanks so much! We're lucky we have such great customers!
Ideal online shopping for all analogue…
Ideal online shopping for all analogue photography needs. Helpful and very efficient service. Good pricing too.
3 de septiembre de 2026
Respuesta de Analogue Wonderland
Hi Ronald! Thanks very much for the review - we love to make sure you can get everything you need in the same place!
Results excellent quality, just a little slow.
Results - Great. Comms - Great. Excellent customer service. I just hope they can upscale to shorten turnaround times a little more. Keep up the good work guys.
4 de septiembre de 2026
Respuesta de Analogue Wonderland
Hi Marcus! Thanks so much for leaving a review, we're working hard on our turnaround time. Next time you place an order we'll be sure to earn that 5th star!
Order arrived promptly
Order arrived promptly. It is a present so neither film has been used yet.
4 de septiembre de 2026
Respuesta de Analogue Wonderland
Hi James! Thanks so much for your order! I've got a pro-tip to share with you for the next present you happen to purchase: Always send us an email to let us know if it's for a birthday, some customers have been known to get special treats when they do!
ok, but worth looking around
ok, i would say the service has gone downhill a bit now. I think the service for price is now unacceptably slow. I submitted some film on 6th August. They have scanned my negs which arnt good enough quality to use for anything my negs havent been returned yet (i scan my Negs at home)
6 de agosto de 2026
Opinión espontánea
Respuesta de Analogue Wonderland
HI Paul,
We're really sorry about the time it's taken to get your scans back to you, we have had some significant delays. If you're unhappy with the quality of the scans - we'd love to have a chat to discuss what we can do to improve your experience with us.
We're going to email you shortly to follow up - keep an eye on your inbox!
processing paid, fim sent nothing back after 1 months avoid
Film procession was ordered on the 9th of August
other than a few emails re longer processing times nothing
one month later still nothing received. Is the company a fraud or gone bust?
9 de agosto de 2026
Opinión espontánea
Respuesta de Analogue Wonderland
Hi There,
I've had a look into what i think is your order and it looks like your scans were uploaded 12 days after we received your film. If you'd like to give me a call to discuss how you can access your scans - please do so on 01494 325970
Excellent and sympathetic service from…
Excellent and sympathetic service from Hakeem in tracking down and redirecting a package that had mistakenly been sent to the wrong address. Situation resolved with good grace and humour. Full marks, AW.
7 de septiembre de 2026
Opinión espontánea
Respuesta de Analogue Wonderland
Aww man i don't know what to say! Thank you so much - I'm really glad we could get that sorted for you!
Fast shipping and great customer service!
Analogue went above and beyond by sending my package the next day right when I needed it. I did have to pay a delivery fee, but it was absolutely worth it for the speed. They were also incredibly prompt at replying to all of my emails. Highly recommended!
3 de septiembre de 2026
Respuesta de Analogue Wonderland
HI Paige, thanks so much for the review!
That's absolutely what we're here for - those last minute upgrades make all the difference when there's an important shoot or holiday the next day!
We're really glad we got that out to you in time!
Respuesta de Analogue Wonderland
Hi Michelle! Thanks so much for saying so, I'm super glad you were pleased with your order!
Always fantastic products and service
Always fantastic products and service, and great range of products with member club discounts. 5/5 recommend!
28 de agosto de 2026
Respuesta de Analogue Wonderland
Thanks so much for the review! I'm glad you're making the most of those Club AW discounts!
Always great products & competitive…
Always great products & competitive pricing. App is really good and allows you to filter by what's in stock. Wonderpoints are a fab idea as is Club AW, which brings loads of benefits. Added bonus is that you can request old film cartridges for reloading via an order note and they'll pop some in the box for you. This is great if you use bulk film and load your own. Packaging is also excellent and fully reusable/recycleable.
24 de agosto de 2026
Respuesta de Analogue Wonderland
Hi Rob! Sometimes its the little things that make all the difference! We're really proud of our green packaging - and the steps we take to keep film accessible. Thanks so much for your order and review!
Respuesta de Analogue Wonderland
I hope you enjoy! We look forward to developing them for you! (potentially)
I love using their app and website if I…
I love using their app and website if I need a 120 size films fr my vintage cameras. Easy to navigate app!
21 de julio de 2026
Respuesta de Analogue Wonderland
I love to hear it! We've made a lot of improvements to the app in the last few months so I'm glad its paying off. Thanks for the review!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.