Animigo Opiniones 1135

Respuesta de Animigo

26 sept 2024

Dear Ciara,

Thank you for sharing your experience with us, and we’re truly sorry that this product hasn't worked for your beagle-cross spaniel as expected. We understand how frustrating it can be when something doesn’t bring the desired results, especially when it comes to calming pets.

Please rest assured that you have selected the right product. It's made from natural ingredients, which ensures it doesn't have any known side effects. However, we do understand that the results may vary from pet to pet, and it might take a bit longer to see noticeable changes for some.

We encourage you to continue using the product for a little longer, as sometimes it can take time to work with certain pets. If after a month you still don’t see improvement, please don't hesitate to reach out to our customer service team. We will be happy to assist you with our money-back guarantee, and provide guidance on how to apply for it.

We truly appreciate your patience and hope for a positive outcome.

You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services

Respuesta de Animigo

18 sept 2024

Dear Customer,

We’re really sorry to hear that the flea spray did not work as expected. We would love to understand more about how you used the product and what specific results you were hoping to achieve. It is important for us to gather details about your experience, as this will help us identify any potential issues and assist you more effectively.

To better assist you, we highly recommend reaching out to our customer service team. Please provide them with as much information as possible about how and when you used the product. This will allow them to thoroughly assess the situation and offer you the best guidance on how to use the product for optimal results.

Also, please note that our flea control spray is made from natural ingredients, which means it may take some time to show visible results. Since it does not contain harmful chemicals, it works gradually within your pet’s system, so the effects might not be immediate.

In cases involving fleas, it’s also crucial to consider your pet’s routine. Fleas can often return from other animals or environments. Knowing where your cat spends most of its time and who they interact with can be helpful in fully resolving the issue.

We’re here to help, and we look forward to hearing from you soon so we can work together to ensure your pet's comfort.

You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services

Respuesta de Animigo

14 sept 2024

Dear James,

Thank you for taking the time to share your feedback. We sincerely apologize for the delay in delivering your recent order and understand how frustrating this can be, especially given your previous experiences.

While we do our best to ensure timely deliveries, we rely on third-party courier services, and unfortunately, occasional delays can occur that are beyond our control. We have registered a complaint with our courier partner to address this issue and to prevent it from happening in the future.

For your next order, please feel free to let us know in advance, and we will take extra care to ensure a smoother process.

Thank you for your patience, and we hope to serve you better next time. If you need any more help, feel free to get in touch with us.

You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services

Respuesta de Animigo

18 sept 2024

Dear Karen,

We sincerely apologize for the negative experience you had with your recent order. Please know that it was never our intention to fall short in providing the best service that we aim to offer all our customers, and we understand how frustrating this must have been, especially considering the urgent need for your cat.

We want to address the concerns you’ve raised and provide some clarity. While we work with a third-party delivery service, we strive to ensure that orders are dispatched and delivered on time. Unfortunately, there was an issue with the carrier picking up the parcel from our warehouse, which affected both your order and a few others. We understand how critical timing was in your case, and we regret the inconvenience caused.

Regarding the confusion about the order cut-off time, we deeply regret any miscommunication you may have received. After reviewing your order, we acknowledge that the error on our part was due to the carrier issue and not related to the cut-off time. We take full responsibility for the delay and any misunderstanding this caused. Rest assured, lying to our customers is not something we condone or practice.

As a gesture of goodwill and to make up for this, we have refunded the £4.99 next-day delivery charge back to your account. You should have already received this refund, and we hope it helps to resolve at least part of the issue.

We understand how vital it is to trust the companies you buy from, and we are sorry if we have caused you to doubt us. We would love the opportunity to regain your trust, so if you have any future orders, please do not hesitate to reach out to us directly. We will ensure that extra care is taken with your order.

Once again, we apologize for the trouble caused, and we genuinely appreciate your feedback.

You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services