Answer.co.uk Opiniones 2023

TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been using Answer.co.uk for several years, and their call answering service is excellent. My customers appreciate being able to speak to a real person who can answer the phone and take messages... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I have been a customer for a long number of years, but we have to call it a day, £1.40 per call, pretty sure I've never been charged that ever. Most of our calls are spam calls which do not origi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’m a startup but I also have a day job so having a professional service to answer my calls gives a much better first impression to potential clients. Its pay as you go so I can always stay on my limi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My experience with Answer.co.uk has been almost flawless. They nearly always answer within two or three rings! They always follow up with an email very quickly. Recently, one agent mis-pronounced my... Ver más

Información sobre la empresa

  1. Centro de atención telefónica
  2. Servicio de contestadora

Escrito por la empresa

Answer.co.uk provides professional telephone answering and virtual receptionist services that help businesses delivery great customer service, and never miss an opportunity. Our friendly UK-based PAs handle every call with warmth and professionalism, supported by advanced AI technology that ensures your calls are answered 24/7. Whether you need full-time call handling or occasional overflow support, we keep your business connected, your customers happy, and your brand growing. When opportunity calls, we answer.

Escrito por la empresa


Información de contacto

Promotion box for Answer.co.uk

When opportunity calls, we Answer.

AI driven PAs handling your calls and customer service.

4,3

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

My experience with Answer.co.uk has…

My experience with Answer.co.uk has been almost flawless. They nearly always answer within two or three rings! They always follow up with an email very quickly.
Recently, one agent mis-pronounced my name, though, which was a shock. Staff-training needs to be tightened?
But overall, I'm giving 5 stars for a mostly-excellent service.

3 de noviembre de 2021
Valorada con 5 estrellas sobre 5

Please.

Answer.co.uk reverted my payment so it's fair

24 de octubre de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great professional company

I'm a newbie to using these type of call answering systems, but on the 2 occasions we have used answer.com they have been fantastic.

I had to contact their customer service last week and they responded to my questions within 15 mins of me sending it over to them and explained what I needed to do simply and clearly.

They provide a great service, that saves me lot of stress.

17 de septiembre de 2021
Valorada con 5 estrellas sobre 5

Great service, excellent value

Never had a problem with them, they screen all my work calls and it's great to have a business number that's separate from my mobile number. Whenever I call them they are always polite and helpful so I know they are giving a good impression of my business. Would recommend.

23 de agosto de 2021
Valorada con 1 estrellas sobre 5

Illegally and unethically charges VAT…

Illegally and unethically charges VAT to overseas customers and never remits it HM Customs. Overseas customers are exempt from VAT, but these guys charge it anyway!

14 de julio de 2021
Opinión espontánea
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Respuesta de Answer.co.uk

We believe this to be the same company who reviewed us on 24 September 2019 with the same complaint. The information provided in that review as with this one is not accurate other than all payments will have VAT added for calls that are then answered in the UK. The secondary claim about not remitting this to HM Customs is inaccurate.

Valorada con 5 estrellas sobre 5

Really good

Really good. You immediately get an email and text msg when someone phones you. There is no monthly contract. You just deposit some money in and you will be charged every time some calls your number. You can block certain numbers from calling you if you wish. Very good value for money.

18 de junio de 2021
Valorada con 5 estrellas sobre 5

Great service!

Great service! the calls are answered professionally and the answering team are clued up on the business so really feel like part of your team.

4 de mayo de 2021
Valorada con 5 estrellas sobre 5

We switched from a higher end system to…

We switched from a higher end system to Answer.co.uk because of the excellent reviews we had seen and the ease of use setting up and receiving messages. The team who take the messages are helpful and diligent which makes sure we get the information we need to process the calls. The service also nicely suits the volume of calls we received. Lastly the PAYG option is really useful when starting out.

4 de mayo de 2021

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