Banner for Apelson Appliances UK Ltd

Apelson Appliances UK Ltd Opiniones 280

TrustScore: 4 sobre 5

4,2

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could b... Ver más

Valorada con 5 estrellas sobre 5

I just wanted to say thank you for resolving my issue so promptly. Honestly, it's like a new mower—it's never started so easily before! Excellent customer service and a quick fix; from arranging the p... Ver más

Valorada con 5 estrellas sobre 5

Very impressed with the level of service overall from Apelson. When my chainsaw developed an issue the process of getting it sorted for repair was very easy and fast. Excellent communication through... Ver más

Valorada con 5 estrellas sobre 5

Having phoned to see if i could get a replacement part for my pressure washer. i was welcomed by a friendly and totally professional customer service. Keep up the excellent work. Colin

Información sobre la empresa

  1. Servicio de reparación de electrodomésticos
  2. Proveedor de repuestos de electrodomésticos
  3. Mayorista de electrodomésticos

Acerca de Apelson Appliances UK Ltd

Escrito por la empresa

Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.

  • Trained engineers with hands-on experience
  • Repairs carried out using original manufacturer parts
  • Easy booking and helpful guidance
  • Solutions tailored to your needs

Our team is always ready to bring peace of mind back to your home.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

280 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 73% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very impressed with the level of customer sevice

Very impressed with the level of service overall from Apelson. When my chainsaw developed an issue the process of getting it sorted for repair was very easy and fast. Excellent communication throughout. The Garden Power Team at Apelson could not have been more helpful in resolving my issue I was having with the supplier. Due to their continued helpfulness it all got sorted. Highly recommended company. Thanks again.

2 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I just wanted to say thank you for…

I just wanted to say thank you for resolving my issue so promptly. Honestly, it's like a new mower—it's never started so easily before! Excellent customer service and a quick fix; from arranging the pick-up to timely emails and efficient service to fix the problem, I can't fault anything. A BIG THANK YOU to everyone involved!

31 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

An incorrect part was despatched

An incorrect part was despatched despite a photograph of the damaged part having been provided to the kitchen company. Who assured me it had been forwarded with their email.
We waited a further week for the correct part to be delivered, only to realise there were no screws holding the 3 centre bars in place.
By which point we gave up and accepted the part, intending to move the screws ourselves.

24 de marzo de 2026
Logotipo de Apelson Appliances UK Ltd

Respuesta de Apelson Appliances UK Ltd

We’re very sorry to hear about your experience.

Unfortunately, with running changes to parts and designs, issues like this can occasionally occur, though we completely understand how frustrating this must have been, especially after you had already provided a photo to help ensure the correct part was supplied.

We also apologise for the additional delay in receiving the replacement and for the inconvenience caused by the missing screws. This is certainly not the level of service we aim to provide.

We appreciate your patience and understanding in resolving this, and we’re sorry for the trouble caused throughout the process.

Valorada con 5 estrellas sobre 5

Can't fault the customer service here.

I ordered a replacement glass top for my induction hob and although it was despatched and received quickly, it was damaged in transit.
I emailed Kingfisher/Apelson about the issue and received a swift and positive response from Taylor at Apelson, both apologising for the issue and notifying that a replacement had been processed for delivery.
I received the replacement unit the next day.
It's great to see a company that resolves an issue both swiftly and without any drama, all within 5 days of my original order.

23 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Have not managed to resolve the issue…

Have not managed to resolve the issue - couldn't provide the spare part.

18 de marzo de 2026
Logotipo de Apelson Appliances UK Ltd

Respuesta de Apelson Appliances UK Ltd

We’re very sorry to hear that the issue has not been resolved and that we were unable to provide the required spare part.

Please accept our sincere apologies for the inconvenience caused. If there is anything further we can do to assist or explore alternative options, we would be more than happy to help

Valorada con 5 estrellas sobre 5

Hard to find items here, good prices

The product needed (hood filers) was easy to find on this website after searching the internet for it, and the price was reasonable. Packaging was great, protecting the items well. Delivery was quick. Will use again.

14 de septiembre de 2025

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más