The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could b... Ver más
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Consulta las opiniones de los clientes
I just wanted to say thank you for resolving my issue so promptly. Honestly, it's like a new mower—it's never started so easily before! Excellent customer service and a quick fix; from arranging the p... Ver más
Very impressed with the level of service overall from Apelson. When my chainsaw developed an issue the process of getting it sorted for repair was very easy and fast. Excellent communication through... Ver más
Having phoned to see if i could get a replacement part for my pressure washer. i was welcomed by a friendly and totally professional customer service. Keep up the excellent work. Colin
Información sobre la empresa
- Servicio de reparación de electrodomésticos
- Proveedor de repuestos de electrodomésticos
- Mayorista de electrodomésticos
Acerca de Apelson Appliances UK Ltd
Escrito por la empresa
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Información de contacto
Reino Unido
- apelson.co.uk
4,2
Muy bueno
280 opiniones
Ha contestado el 73% de las opiniones negativas
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Confusing correspondence
Ordered thermocouple. Had order confirmed then on two separate occasions had emails saying my order had been dispatched. Never received the item then a week later I received an email saying the item was not available and they would refund my money in 3-5 days
2 de marzo de 2026
Respuesta de Apelson Appliances UK Ltd
Thank you for your feedback, and we’re really sorry for the confusion and inconvenience caused.
We understand how frustrating it must have been to receive multiple dispatch notifications, only to then be informed that the item was unavailable. This is certainly not the level of service we aim to provide.
Unfortunately, on rare occasions, stock discrepancies can occur, and it appears this led to the conflicting updates you received. We’re currently reviewing this internally to ensure clearer and more accurate communication moving forward.
We truly appreciate your patience and apologise again for the experience.
First one arrived broken they quickly…
First one arrived broken they quickly replaced
20 de febrero de 2026
Exceptional service
Exceptional service, ordered part on Friday and it arrived Saturday! 🤗
27 de febrero de 2026
Great Service
26 de febrero de 2026
Ordered in stock 3 items only to then…
Ordered in stock 3 items only to then be told 1 was out of stock
Didn’t send anything and no new anticipated delivery date yet received.
As usual customer left in the dark with poor communication
17 de febrero de 2026
Respuesta de Apelson Appliances UK Ltd
Hi Alan,
Thank you for your patience.
After receiving your order, we contacted you the same day to advise that one of the parts was unfortunately out of stock and that we did not currently have an expected delivery date. We appreciate you confirming that you were happy to wait until the item becomes available.
As the order is still awaiting stock availability, the items have not yet been dispatched. If you would prefer not to wait, we can arrange a refund.
Very good and helpful customer service…
Very good and helpful customer service and delivery was excellent...item came next day.
20 de febrero de 2026
Waiting on a response for my extractor motor
Faulty motor waiting on a response from the company still yet to hear back very disappointing
9 de febrero de 2026
Product not received
Product was listed under a different code to the one I was given.
Once I purchased the product, 2 days later I was refunded with no explanation. I had to email in to ask why and was told the product was out of stock.
13 de febrero de 2026
Respuesta de Apelson Appliances UK Ltd
We’re very sorry for the inconvenience caused and completely understand your frustration.
Unfortunately, the item was incorrectly showing as available due to a stock code error, and it was actually out of stock at the time of your order. As soon as this was identified, a full refund was issued to avoid any further delay. We sincerely apologise that this was not clearly communicated to you immediately.
We appreciate you taking the time to contact us, and we’re reviewing our listings to prevent this from happening again.
Great service
Exactly the right product and speedy delivery. Dishwasher working again, thanks
13 de febrero de 2026
Ease of ordering
Ease of ordering, quick dispatch, quick delivery - once again (already a customer)
13 de febrero de 2026
Good web site
Good web site. Spare part (oven Element) was available at a reasonable price.
Fast delivery. The Element fitted perfectly and is working well.
great service
9 de febrero de 2026
Great Service
Waited for the part to be in stock. Placed an order when it was showing as available that was delivered quickly and extremely well wrapped to ensure no damage. Great service!
10 de febrero de 2026
Easy to order over phone
Easy to order over phone
Knowledgeable staff, and had the part I wanted
9 de diciembre de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, our staff try their best to help where they can!
Respuesta de Apelson Appliances UK Ltd
We are pleased to hear you found the ordering process and easy and everything arrived on time!
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