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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a great experience buying and collecting my car. Katie and Connor were both incredibly helpful from start to finish, making the whole process smooth and straightforward. They were professional,... Ver más

Valorada con 5 estrellas sobre 5

We recently leased a new car from Arbury and can not recommend highly enough. We are delighted with our new car but must also mention the seamless process and exceptional customer service we experienc... Ver más

Valorada con 5 estrellas sobre 5

I wanted to say how incredibly helpful Lybbie was during my visit to Arbury Motors. She was thoughtful, patient, and genuinely attentive throughout the whole process. Her calm manner made the experien... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Booked my car in for service. Arrived, waited to be spoken to by staff. Told car couldn't be serviced due to lack of parts. Couldn't have been contacted before I drove to the service centre. Assured I... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos

Escrito por la empresa

Since Arbury first opened its doors in 2000, we’ve grown from a single PEUGEOT site to multiple Arbury dealerships located across the West Midlands, Warwickshire, Worcestershire and Staffordshire. We’re proud to represent several esteemed brands, including PEUGEOT, SEAT, Nissan, Škoda, FIAT, Leapmotor and Abarth and CUPRA. At Arbury, we offer a fantastic range of Business and Motability vehicles across our brands. So, whether you’re looking for a brand-new car, a quality used vehicle, the next addition to your fleet, or a great deal on a Motability vehicle, there’s plenty to choose from at Arbury!


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

824 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 93% de las opiniones negativas

Suele responder en menos de 1 semana

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4,4

Todas las opiniones

(824)

183 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent garage

Excellent garage, very professional and good value for money. A reminder that if you have a Skoda problem GO TO A SKODA GARAGE, they have nothing to loose by being professional and truthful. Plus this garage was able to deal quickly and all the staff were so lovely. I highly recommend THIS garage for sales as well.

16 de diciembre de 2025
Opinión espontánea
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Respuesta de Arbury

Thank you for your comments and 5* review!

Valorada con 5 estrellas sobre 5

Absolutely brilliant service - top notch

Absolutely brilliant service , very welcoming and I must say you have a gem of a staff member at your premise and to be present to us consumers.
Will definitely pass the message and be delighted to come back.

3 de diciembre de 2025
Opinión espontánea
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Respuesta de Arbury

Thank you for your comments and 5* review!

Valorada con 5 estrellas sobre 5

I had a really good experience with…

I had a really good experience with SEAT. I think the person who helped me was called Mariya. She was friendly, patient, and genuinely helpful throughout. She took the time to answer my questions and made sure everything was clear, which I really appreciated. The whole experience was smooth and stress-free thanks to her. Great customer service overall. They need to do something about the heating in the showroom especially when the weather is like this .

29 de diciembre de 2025
Opinión espontánea
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Respuesta de Arbury

Thank you for your comments and 5* review!

Valorada con 5 estrellas sobre 5

Purchased a juke from Max who was…

Purchased a juke from Max who was friendly and efficient throughout the process. He was very informative and the dealership had a great selection of cars available to view and test drive. I wanted the car asap and they turned it around quickly (even though it was between Xmas and new year). Would highly recommend for helpful but not pushy sales experience

30 de diciembre de 2025
Opinión espontánea
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Respuesta de Arbury

Thank you for your comments and 5* review!

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful! The representative explained the car features really well and drew up a good pcp deal.

23 de diciembre de 2025
Opinión espontánea
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Respuesta de Arbury

Thank you for your comments and 5* review!

Valorada con 1 estrellas sobre 5

Terrible customer service

Arranged to buy a new vehicle and was told the sales manager would call me the next day to take a deposit. It never happened i emailed with no response, then this morning got another email to say we cannot go ahead now as the price has gone up £2,000 overnight 🙄 complete time wasters.

Update to the reply, what a total lie I was never told that anything was coming to an end I have all emails as proof for whoever needs to see them, as for a phone number this was provided with my contact through Auto trader. As for my trade in you also had all information you asked for and offered a very low amount of £150 of which you upped to £250 when i said it was worth more than that for scrap. After this experience I would advise anyone to avoid as I have been offered the car again by them at a higher price, sounds like Bait and switch, very poor service.

18 de diciembre de 2025
Opinión espontánea
Logotipo de Arbury

Respuesta de Arbury

Thank you for your comments Adam, you did not disclose your phone number during your initial enquiry. We emailed you, detailing we needed further information on your part exchange and also advised that the manufacturer campaign was coming to an end within the same day. Unfortunately the campaign did expire prior to your reply, which means we are legally unable to offer the same vehicle price. The new campaign has been released today, the difference in price is £1,500, the vehicle is still available and a Sales Executive has been in touch.

Valorada con 5 estrellas sobre 5

My experience with Ali was excellent

My experience with Ali was excellent, and Neil's service was equally impressive. I highly recommend Arbury Seat. Thank you all.

17 de diciembre de 2025
Opinión espontánea
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Respuesta de Arbury

Thank you for your comments and 5* review!

Valorada con 1 estrellas sobre 5

Bought a Audi A4 car developed a fault…

Bought a Audi A4 car developed a fault with rear window and a steering fault, now Audi want £150 per hour to diagnose and need 2 hours. Arbury warranty does not cover this and hence the warranty is useless. Went here as reviews were good but i am really dissapointed and did not expect this from such a large dealership. Will not buy from here again unless we can get the issues resolved

25 de noviembre de 2025
Opinión espontánea
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Respuesta de Arbury

Dear Faisal Khan, I sincerely apologise for the issues you've encountered with your Audi A4. Your experience is important to us, and our Sales Manager will reach out to you this afternoon to discuss how we can provide the support you need and work towards a reliable solution. Thank you for sharing your feedback, and we hope to regain your trust in our service.

Valorada con 5 estrellas sobre 5

We had a good experience buying our car…

We had a good experience buying our car Jessica amd Chris were very helpful this is our second purchase with arbury stourbridge

26 de noviembre de 2025
Opinión espontánea
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Respuesta de Arbury

Thank you for your comments and 5* review!

Valorada con 5 estrellas sobre 5

Josh was amazing

Josh was amazing. Very good service . Picked up my new car today and very happy.

29 de noviembre de 2025
Opinión espontánea
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Respuesta de Arbury

Thank you for your comments and 5* review!

Valorada con 5 estrellas sobre 5

Great service

Great service, great communication, nothing was to much trouble for the sales team. Very friendly and approachable. Would recommend to all.

22 de noviembre de 2025
Opinión espontánea
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Respuesta de Arbury

Thank you for your comments and 5* review!

Valorada con 5 estrellas sobre 5

Positive experience

We had a positive experience at Arbury Walsall with Louis as our sales assistant. He listened to our criteria and found us a deal that met our requirements. He was very friendly and made the experience pleasant. Would definitely return to him for future visits.

28 de noviembre de 2025
Opinión espontánea
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Respuesta de Arbury

Thank you for your comments and 5* review!

Valorada con 5 estrellas sobre 5

The Service is outstanding and the way…

The Service is outstanding and the way the whole process from start to finish was excellent. With the sales team going the extra mile to ensure the experience is seamless.
Very happy with my purchase of my New Peugeot 2008. 👍

28 de noviembre de 2025
Opinión espontánea
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Respuesta de Arbury

Thank you for your comments and 5* review!

Valorada con 1 estrellas sobre 5

I had already left Arbury Stourbridge…

I had already left Arbury Stourbridge bad feedback in the begining of October after my first review I was Told to get intouch with Lee Addis for him to help I had to keep chasing him and one of his emails said that they have to work to within the.paramiters and that he was still waiting for response from customer support I told him I had already done that and that they said no so I let Lee try and sure as eggs are eggs he came back and said customer service had said no so in the meantime ater paying £3000 thinking that the problem had been sorted I had had the engine oil light come on again but while I had been waiting for a response I wnt on one of the car buying websites and had a price come back but because I was still waiting for a response of Lee the offer has gone down peugeot don't give a shit about your feelings at all The ladythat I put a complaint in about is still working there I have now had to go to the motor ombudsman as the car is worth scrap and it only has 44000 miles and full service history I will never buy anything from peugeot again Rubbish cars Rubbish Staff

18 de noviembre de 2025
Opinión espontánea
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Respuesta de Arbury

Dear Paul, thank you for sharing your experience with us. We apologise for the frustration you've faced regarding your warranty claim and understand how disappointing this situation must be for you. While we strive to provide reliable support, the decision ultimately rests with the manufacturer who has rejected the claim due to the car not having full Peugeot service history. As we did not supply the car it may be worth contacting the supplying dealer to see if they can assist in any way.

Valorada con 5 estrellas sobre 5

Fantastic service from the whole team

Fantastic service from the whole team! If it weren’t for Luke I would not have started the process of changing car! Tom helped seal the deal and Katie was fantastic at sorting my paperwork!!! Great teamwork guys

13 de noviembre de 2025
Opinión espontánea
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Respuesta de Arbury

Thank you for your comments and 5* review!

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