Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

We bought several interior doors, the staff in the store are friendly, they helped a lot with the choice. The price turned out to be cheaper than in other stores. If you need high-quality doors for a... Ver más

Valorada con 5 estrellas sobre 5

Service is top notch. I called to get some technical details before I placed my order and they were very knowledgeable about their product. I was actually surprised how much technical knowledge the... Ver más

Valorada con 5 estrellas sobre 5

Excellent quality products and customer service!! Received my order on time and packaged incredibly! I wanted some additional parts... called in and got super friendly service. They looked up my origi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I installed my first set of bi-pass doors this weekend. I have installed somewhere around 25 doors in the past, but none of the bi-pass variety. The hardware is a bit more complex and time-consumin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Diseñador de interiores
  2. Tienda de muebles

Información proporcionada por diversas fuentes externas

Made in the U.S. and handcrafted barn door hardware, elevate your home with affordable Artisan sliding barn doors and barn door hardware.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

438 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Ordering was easy

Ordering was easy. We had special requests and called for help. Your work associate answered all our needs and helped us process our special order on line.
The order came correct and on time. A great experience.

13 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I'm very pleased with the doors I…

I'm very pleased with the doors I purchased and my client is also thrilled, they are beautiful. And everyone is very nice to work with, they're knowledgible and helpful.

11 de agosto de 2019
Opinión espontánea
Logotipo de Artisan Hardware

Respuesta de Artisan Hardware

Hey, Carol! We're so happy you were pleased with your experience. It was a pleasure doing business with you!

Valorada con 4 estrellas sobre 5

Overall the door is very nice

Overall the door is very nice! We are pleased with the finished product..

The wood looks great although there are areas that it looks like the wood was painted and unfortunately our kit did not have the large wood screws to hold it together so we had to run out and buy something that worked.. but not the best solution.

Great customer service -- from the beginning to end.. thank you!

8 de agosto de 2019
Opinión espontánea
Logotipo de Artisan Hardware

Respuesta de Artisan Hardware

Missie,
We're so happy you were please with your door! However, if you are missing items from you order, we would be more than happy to ship that out to you ASAP. Let us know if you need anything. Thank you for your business!

Valorada con 5 estrellas sobre 5

Love the handle that we bought for our…

Love the handle that we bought for our custom barn door! It is sturdy and very well made and at a great price! Would definitely use this company again! Arrived quickly as well!

8 de agosto de 2019
Opinión espontánea
Logotipo de Artisan Hardware

Respuesta de Artisan Hardware

Denise,
We are so happy you're pleased with your order! We look forward to doing business with you again.

Valorada con 1 estrellas sobre 5

Poor business philosophy

Artisan announced a 40% off summer sale just a few days after I received by purchase. I called and asked them to honor the discount on my recent purchase just like most reputable businesses practice. They said no and that they did not want to be taken advantage of by their customers. Hmm. Sounds like they are the ones taking advantage of their customers. For this reason I will never purchase from them again

7 de agosto de 2019
Opinión espontánea
Logotipo de Artisan Hardware

Respuesta de Artisan Hardware

Unhappy Customer,

You placed your order on July 10th and we didn’t launch the sale until July 24th. If a customer calls within a day or two of a sale drop, we are more than happy to honor the sale since their order would still in production.
However, you received your package on July 22nd and sent your first e-mail to us on July 25th and wanted to return your entire order only to purchase it again in order to receive the discount.
We are more than happy to accommodate our customers. This was not a situation where it was in the best interest of you or the company to completely return an order only for us to ship it back out again.
When our customer service representative explained this to you over the phone, you continued to press her to accommodate you in what was a very unfair and unrealistic transaction. If you would like proof of all the dates mentioned above, I would be more than happy to send them to you.

Valorada con 5 estrellas sobre 5

I had a great experience with Artisan…

I had a great experience with Artisan Hardware. When an issue resulted in our inability to utilize the soft close feature that we purchased, a brief explanation gave us a full refund of the soft close component once returned. We love Artisan Hardware and plan on utilizing them again on our next project requiring merchandise that they feature. Great company!

25 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a couple speedbumps along the way…

I had a couple speedbumps along the way for my project, but their customer service was excellent and helped me solve the problem and order a couple more parts to fix it. Everything was shipped in a timely manner and is of high quality. They even were able to extend a sale on those added parts for me. Would recommend to anyone.

18 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Heavy and sturdy

Heavy and sturdy. I had to exchange the hardware due to the small size of my door and it was immediately shipped out to me! Excellent customer service!

14 de julio de 2019
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más