ASL Group Opiniones 68

My printer came on day it was suppose to delivery men and technician were very friendly helpful and quick

Recently had a refurbished photo copier installed. Very pleased with the machine and the efficient service of the company. Received a follow up call today to check if everything was ok. So far...so good!

Fantastic service from initial contact, through requirements gathering, order processing and delivery set up.
After sales service has been exemplary and ASL-Group have been extremely professional and organised in their approach, and overall a pleasure to deal with.

We had a transfer out of old machine and new one installed. They were on time, efficient and liaised with our local IT administrator to makes sure the change had minimal impact to staff and their workloads.
Have always found the customer service team to be be polite, friendly and efficient.

I’m extremely disappointed with ASL. They continue to chase me for payment for a service they’ve failed to provide — despite multiple emails from my side and confirmation (Ticket #171175) that my complaint has been received. Not once have they acknowledged or responded to my concerns.

It feels like they are ignoring legitimate issues and hoping customers will just pay to stop the harassment. Totally unacceptable and unprofessional.

I would not recommend using this company — if something goes wrong, they go silent.

We've been using ASL for a number of years now and been very happy with the service and support. It therefore made sense to continue with them when we needed to replace our existing MFP devices.

The process required ASL to liaise with our IT service provider to ensure the necessary SW was installed on all PCs, as well as testing the Cloud capabilities of the new print management system; all this happened with minimal involvement from ourselves.

On the day of the install everything went smoothly and as planned, with minimal disruption to users, the ASL team working around them and their work priorities. The new devices have worked flawlessly since but we also know we have good support available from ASL if needed.

Good service and prompt response to enquiries. Our account manager, John Fox, is exceptionally helpful.

The contact at both quote stage and installation stage was very good. The installation guys very friendly and set up was no hassle. Operation of the new plotter was explained and they updated our software on the PC's without fuss. Would highly recommend in future and will certainly use them again for new equipment.

We have a contract with ASL for printing requirements where toner replacements are on an automatic reorder system. Unfortunately the system doesn't work and not for the first time we have been left without toner and unable to print for over a week. We did call initially to request the toner but the computer said no, so it wasn't dispatched. After many phone calls and email correspondence we did eventually receive the required toner but not before we had to pay additional costs to get urgent printing done elsewhere. We asked for our order trigger points to be raised from 5% to 10% but this was declined so we have no faith that the issue wont arise again.

The customer services advisor really tried to help us but the issue is systemic of the process with no flexibility to meet customer needs.

Please note the response from asl suggests the issue was with the courier . It wasn’t . It was asl not allowing our reorder levels to be lowered and not acting upon our advise that we had no toner until their system showed what we were experiencing. We have had the same issue this week being 2 months later. Their response is misleading which is disappointing

We ordered a new photocopier from ASL, who provided us with our old copier, and from ordering to the delivery, ASL was very efficient.
We would highly recommend them to other companies requiring new equipment.

Good service, new copier delivered and set up efficiently

Excellent and efficient service, from contract to installation. Excellent customer service post installation.

Very helpful from start to finish in all aspects of the major job we did. Accommodating when we wanted extra bits sorted at the last minute.

Very professional, quick instalment, happy with the machine and instructions given

We have been customers of ASL for a long time and have always found them to be brilliant to work with. Their staff are all friendly, helpful, professional and knowledgeable.
Stuart, our Account Manager and our regularly Engineer (Apologies as don't recall his name) are great to work with and very responsive to queries or issues.

Polite and competent engineers in replacing our photocopier/printer with minimal disruption

Great customer service! and response time

Our query was dealt with quickly and professionally

John the regional rep was very supportive throughout and since the installation. The team who installed and provided the training were also very professional and friendly.