DirectNine Australia Opiniones 

194
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Goods arrived, upon opening the plug is a US adapter. For a web-shop claiming to be in Australia, this is frankly disappointing. Especially since it isn't in the product description. Tried to call... Ver más

Valorada con 3 estrellas sobre 5

I purchased a digital radio which works as expected but came with the wrong plug (US, not Australian). I had to go out and buy a local step-down adapter plug to make it work but I was compensated by... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The casing is of good quality and the touch screen works well even though the screen is soft. Adequate number of dampers are provided and good quality too. The only downside to it is that the power ca... Ver más

Valorada con 5 estrellas sobre 5

Hi I’ve started working in a way colder climate than I userly do and where I come from the temperature hardly gets below +10 degrees,now I’m working below -10 Degrees. One of the other lads showed me... Ver más


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

194 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 75% de las opiniones negativas

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3,9

Todas las opiniones

(194)

22 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Just what I wanted!

The doubler came from the US, and was extremely well packaged. It does what it’s supposed to, giving me a touch more optical zoom.

12 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Warning do not use.

Do not use this company under any circumstances. Immediately after purchasing a radio I started receiving scam your package has arrived emails. Upon contacting support they informed me that they are aware of a current data breach. Which must be ongoing because I highly doubt it happened a day after my order. Furthermore despite appearing as an Australian company a simple alarm clock radio has came all the way from the United States and supposedly is still on its way which is just ridiculous. They also appear to be a lot more expensive than other companies for the same products.

14 de octubre de 2024
Opinión espontánea
Logotipo de DirectNine Australia

Respuesta de DirectNine Australia

Hi Clayton,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

We have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Valorada con 1 estrellas sobre 5

VERY SLOW RESPONSE!!!

I Ordered here last September 10 and until now they even haven't provided the Tracking number yet! They say that my Order was lost in transit! Very Irresponsible! I need a full refund!

2 de octubre de 2024
Opinión espontánea
Logotipo de DirectNine Australia

Respuesta de DirectNine Australia

Hi Carl,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Valorada con 5 estrellas sobre 5

Exactly as pictured

When the bag arrived I unwrapped it to find it’s spacious and exactly as shown in the picture.

5 de septiembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Company took 3 weeks to ship a product which was faulty. Company did eventually provide full refund

Update two weeks on:
4 - The company have been in touch and have provided a full refund. In their defense, they did respond to my situation which I appreciate.

Do not touch this company! I ordered a product:
1 - it took more than 3 weeks to arrive
2 - it was faulty when it arrived. It took the product to the Microsoft Store in Sydney and they confirmed it was faulty
3 - I've been going back and forth with a representative (not in AU) for 12 days, providing the proof (from MS) that the product is faulty and they keep dodging the request for a full refund. This is ongoing

24 de agosto de 2024
Opinión espontánea
Logotipo de DirectNine Australia

Respuesta de DirectNine Australia

Dear Customer,

We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Valorada con 5 estrellas sobre 5

The delivery was good

The delivery was good, but 5 emails from delivery and or couriers appeared as scam emails some of which requested money to track. I do not know how my details of this purchases ie name, address and email managed to be used in these emails.

13 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

music

Apart from a Australian adapter power leed and a piece of the front came off which I will fix it is a nice unit.

10 de agosto de 2024
Opinión espontánea

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