I chose Aura for my funeral plan because of the ratings and its no-pester promise. Delighted to have done so. I never felt under pressure to make a decision, and wasn't subject to constant calls or e... Ver más
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Consulta las opiniones de los clientes
Matt was super professional and caring throughout our difficult conversation. It's not easy to prepare for a loved ones funeral even if hopefully it will be a while before I need to contact you. 10 ou... Ver más
La empresa ha respondido
Jimmy was so helpful, professional but shared my sense of humour which certainly made the process very easy. I guess my only question would be is why the advertisements for Aura say funerals from £... Ver más
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I am so pleased I chose Aura and cannot recommend them highly enough. Everyone is so professional, friendly and understanding which can make a difficult decision so much easier. I know they are avai... Ver más
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Información sobre la empresa
Escrito por la empresa
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
Información de contacto
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, Reino Unido
- 0800 808 5723
- hello@aura.life
- aura.life
4,9
Excelente
1 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
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Easy to deal with
Easy to deal with. They were able to answer any questions I had. But importantly to me no hassling and gave me time to decide what I wanted
25 de abril de 2026
No pressure conversations and no…
No pressure conversations and no question too silly to ask. All concerns were reassured and I was happy to purchase all the plans for myself and parents
24 de abril de 2026
Respuesta de Aura
Hello,
Thank you so much for your kind review. I’m really glad you felt comfortable asking questions and that I could help reassure any concerns you had along the way.
It was a pleasure to help you and your family get everything in place.
Best wishes,
Jimmy
Easy and efficient
Easy and efficient. Didi not hassle me with reminders. Friendly staff
24 de abril de 2026
Respuesta de Aura
Hello there,
Thank you so much for taking the time to leave this review. I’m really glad to hear that you felt comfortable without any pressure from us.
It was a pleasure to help.
Best wishes,
Anne-Sophie
Painless Tracy excellent helpful and…
Painless Tracy excellent helpful and empathetic
16 de abril de 2026
Opinión espontánea
Respuesta de Aura
Dear Len,
Thank you so much for your kind words. I’m really glad I could support you with care during such a difficult time.
With warmest wishes,
Tracy
Matt was super professional and caring…
Matt was super professional and caring throughout our difficult conversation. It's not easy to prepare for a loved ones funeral even if hopefully it will be a while before I need to contact you. 10 out of 10for the way Matt handled it.
29 de abril de 2026
Respuesta de Aura
Dear Jacqueline,
Thank you so much for your kind words. I’m really glad I could help make such a difficult conversation feel a little easier, and that you felt supported throughout.
Wishing you all the very best,
Matt
Polite
Polite, well mannered, no pushy communication. Very pleased with all communication, and information given. Very clear and professional.
29 de abril de 2026
Respuesta de Aura
Hello,
Thank you so much for your kind review. I’m really pleased to hear that you felt well-informed and that everything was clear.
Wishing you all the best,
Zoe
Respuesta de Aura
Hello June,
Thank you so much for your kind words. I’m really glad that you found the process efficient.
Wishing you all the best,
Zoe
Happy to recommend
I chose Aura for my funeral plan because of the ratings and its no-pester promise. Delighted to have done so. I never felt under pressure to make a decision, and wasn't subject to constant calls or emails. But when I had a question it was always dealt with promptly and professionally by Anne-Sophie. Communication was clear and courteous yet warm.
24 de abril de 2026
Respuesta de Aura
Hello Sandra,
Thank you so much for your kind review and for recommending Aura. I’m really glad to hear that you felt comfortable and never under any pressure—that’s exactly what we aim for.
It was a pleasure helping you.
Wishing you all the best,
Anne-Sophie
Clear offer
Clear offer, terms and conditions, enhanced by competent and informative staff.
19 de abril de 2026
Respuesta de Aura
Hello Paul,
Thank you so much for your review. I’m really glad you found everything clear and that I could help make the process straightforward for you.
Wishing you all the best,
Jimmy
Aura is the Most compassionate company
A very pleasant,helpful and easy to understand phone conversation on a thing that could be upsetting for most but the caring and compassion from this lovely firm is why i took the plan,such a relief to know that close ones have after care as well,thank you Aura Angels
7 de marzo de 2026
Respuesta de Aura
Hello Dianne,
Thank you so much for your incredibly kind words. I’m really glad I could make what can be a difficult conversation feel a little easier and more comfortable for you.
It means a lot to know you feel that sense of relief and peace of mind, that’s exactly what we hope to provide.
All the best,
Roddy
Respuesta de Aura
Hello Kalvin,
Thank you for taking the time to leave a review. I’m really glad to hear you had an all-round good experience with us.
All the best,
Roddy
My peace of mind
The ad attracted me to send off for the information about you and I liked what I read it was so nice and it made up my mind
26 de abril de 2026
Respuesta de Aura
Hello Catherine,
Thank you so much for your lovely review. I’m really glad that the information we sent helped you feel comfortable and gave you that peace of mind, it means a lot to hear.
All the best,
Roddy
Easy to set up Funeral Plan
Easy to set up Funeral Plan, representative very helpful and listened to what I was saying, the personal contact was very welcome in this day and age!
26 de abril de 2026
Respuesta de Aura
Hello,
Thank you so much for your kind review. I’m really glad I could help make setting up your plan feel easy and that you felt listened to throughout, that personal touch is so important.
All the best,
Matthew
Respuesta de Aura
Hello Geoff,
Thank you so much for your kind words. I’m really glad you found our service clear, quick, and professional, that’s exactly what we aim for.
All the best,
Roddy
Respuesta de Aura
Hello Stephen,
Thank you so much for your kind words. I’m really glad you found us lovely and helpful, it truly means a lot.
All the best,
Caoimhe
Respuesta de Aura
Hello,
Thank you so much for your kind review. I’m really glad to hear you were pleased with the arrangements and found everything helpful.
Wishing you all the best,
Caoimhe
Professional guidance for a difficult subject
The follow up after my first enquiry, was friendly, informative and professional. I never felt pressured. I wanted time to think about my decision and to consult with my family. The representatives honoured this respectfully and with the understanding that this is not a decision to be made lightly. The materials sent are clearly presented and easy to follow.
16 de abril de 2026
Respuesta de Aura
Hello,
Thank you so much for taking the time to share your experience. I’m really glad you found the process friendly, informative and pressure free. It’s so important to have the time and space to make a decision like this, and I’m pleased we could provide that for you.
I’m also pleased to hear that the materials were clear and easy to follow. If you ever need anything further, I’m always here to help.
Best wishes,
Rowena
Good communication and gave me time to…
Good communication and gave me time to decide, didn’t rush me. Very pleasant
11 de abril de 2026
Respuesta de Aura
Hello Rachel,
Thank you so much for your kind words. I’m really glad you felt comfortable and had the time you needed to make your decision without any pressure. It was a pleasure to help you.
Wishing you all the best,
Caoimhe
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