Ordered 3 x Dental care Pens for pets. Products were drop shipped from Sydney Australia and our cats rejected the smell/taste of the product almost immediately. Despite the website saying that re... Ver más
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Much to my disappointment 😞 I ordered paw trimmers as I have toy 🐩 🐩 poodles . Seemed to take long time for Delivery so I notified them by email . Yes the parcel was delivered soon a... Ver más
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Would have left negative stars if possible this is NOT an Australian Business they are based in China. I ordered the flea/tick collar - supposedly natural but contains citronella which is toxic to dog... Ver más
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Avoid at all costs. This business does not have an Australian ABN and is clearly not Australian based. They eventually refunded the product price after tracking showed that nothing had been dispatched... Ver más
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1,2
Muy malo
102 opiniones
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Do not order from this company
Do not order from this company. I ordered the chirping bird and it took almost a month to arrive. The product didn’t work and when I contacted Aussiewoof, they told me I had to return it to their manufacturer in China to receive a replacement, even though this is their responsibility. They also refused to provide a full refund. Very unhelpful and poor customer service from a company that takes no responsibility for faulty products.
19 de enero de 2026
Opinión espontánea
Respuesta de Aussiewoof
Hello Kelly,
We’re truly sorry to hear about your experience and understand how frustrating it is to wait for an order, only to receive a product that doesn’t work as expected. That’s certainly not the outcome we want for any customer.
We apologize for the inconvenience caused by the return and replacement process and for any frustration around the resolution offered. We take responsibility for ensuring faulty products are handled fairly, and your feedback highlights where we need to do better—especially in communication and support.
Your comments have been taken seriously and shared with our team for review. If you’re open to it, we encourage you to reach out to our support team again with your order details so we can re-examine your case and work toward a more satisfactory resolution.
Kind regards
Not an Australian Company
The order received was very poor dog toys that were cheap Chinese imports. Aussiewoof said that they would refund the goods but first I had to send them to China.
11 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Trish,
We’re sorry to hear about your disappointment with the items you received and the frustration caused by the return process. This is not the experience we want our customers to have, especially when it comes to product quality and clear, fair refund procedures.
We understand your concerns and acknowledge that the situation was handled poorly. Your feedback has been noted and shared internally so we can review how returns and refunds are communicated and managed.
If you’re willing, please reach out to our support team again with your order details so we can reassess your case and work toward a more appropriate resolution. We appreciate you taking the time to share your experience.
Kind regards
Very disappointing experience.
Very disappointing experience.
My order took three weeks to arrive, and that was only after multiple follow-ups. When it finally arrived, it was nothing like what was advertised.
The bird I ordered only makes a sound — it does not move and does not fly at all, while in their advertisements the toy bird clearly moves and flies.
This is misleading and deceptive. I feel completely misled and do not recommend buying these products at all.
18 de enero de 2026
Opinión espontánea
Respuesta de Aussiewoof
Hello Leila,
Thank you for taking the time to share your experience. I’m genuinely sorry for the delay in receiving your order and for the frustration caused by the repeated follow-ups—that’s not the level of service we aim to provide. I’m also very sorry to hear that the product you received did not match your expectations. If the toy did not move or fly as shown in our advertising, I understand why that would feel misleading, and I apologize for that disappointment. We take this feedback seriously and would appreciate the opportunity to make this right, whether through a refund, replacement, or another suitable resolution. Please reach out to our support team with your order details so we can assist you directly.
Kind regards
Cheap and doesn’t work
I bought the fluttering chirping bird. What I received barely resembles a bird that I’ve ever seen. Also does not fly at all. Just makes a pathetic noise and stays on the floor. Company name sounds like they are based in Oz- they aren’t. Was told I would need to return item to china to obtain any kind of refund ( at my cost)- don’t waste your money
10 de enero de 2026
Opinión espontánea
Respuesta de Aussiewoof
Hello Kerry,
Thank you for sharing your feedback. We’re genuinely sorry to hear that the product did not meet your expectations and that your experience was frustrating. We understand how disappointing it is when an item doesn’t perform as you anticipated, especially regarding the appearance and functionality. We also regret the inconvenience you experienced with the return process and any confusion about our company’s location.
Your comments are taken seriously and help us identify areas where we need to improve, particularly around product descriptions and customer support clarity. Thank you for taking the time to leave an honest review.
Kind regards
Total rip off
Total rip off. Product arrived after three weeks in a plastic bag with no box or padding, no branding, no instruction manual just a bar code and a few words in Chinese. The phone number on the website say cannot connect. This is scam/fake site - definitely not a Melbourne company. I charged the cat toy I purchased and it does not work at all. Total waste of time and money.
9 de enero de 2026
Opinión espontánea
Respuesta de Aussiewoof
Hello HL,
Thank you for taking the time to share your experience. I’m genuinely sorry to hear how disappointing this has been, and I understand why you’d be frustrated.
What you described is not the standard we aim for. Your order should have arrived sooner, with proper packaging and clear instructions, and it certainly should have worked straight out of the box. We also apologise for the difficulty reaching us by phone — that’s not acceptable and we’re addressing this internally.
Please reach out to our support team via the contact form on our website or by email with your order number, and we will prioritise resolving this for you.
Again, I’m sorry for the inconvenience and frustration caused, and thank you for bringing this to our attention.
Kind regards
PREPARE TO WAIT FOR SHIPPING
I ordered a paw keychain that holds pet hair on December 21st thinking this was an Australian seller. How foolish of me.
Apparently the item left Yanwen on the 26th of December and was released by custom's in Australia on the 30 December and I've literally just received it now.
Had I known this was a drop ship store, I wouldn't have wasted my money.
The product itself isn't bad, but it is a basic keychain. Other than waiting for overseas shipping, they sent the wrong colour, which was unfortunate, but I won't be asking for an exchange.
I won't use this site again, simply because I was silly enough to think that I was supporting my own country.
21 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Fee Fee,
Thank you for taking the time to leave such detailed feedback. I’m sorry for the long wait to receive your order and for the disappointment around the colour not being correct.
I understand how frustrating it is when expectations don’t match the experience, especially when you were looking forward to something meaningful. While I’m glad to hear the product itself was acceptable, sending the wrong colour is still a mistake on our end, and I apologise for that.
We truly appreciate your honesty. Feedback like yours helps us identify where we need to improve, particularly around order accuracy and setting clearer expectations. While I’m sorry to hear you won’t be returning, thank you for giving us a chance and for sharing your experience openly.
Kind regards
If I could I wouldnt even give them any…
If I could I wouldnt even give them any stars.
Says your based in Melbourne but I got a international fee even though its AU dollars.
Still waiting over 2 weeks for the chirping bird.
Stupid me bought from this company before reading reviews.
What a disgrace this company is.
Do not buy anything!!!
6 de enero de 2026
Opinión espontánea
Respuesta de Aussiewoof
Hello Karina,
I’m genuinely sorry to hear about your frustration and understand why this experience has left you feeling so disappointed.
Waiting over two weeks for your chirping bird is understandably upsetting, and we apologise for the delay. This is not the experience we want for our customers. We’d really like the opportunity to look into your order and provide a resolution, whether that’s an update, replacement, or refund.
We regret that we’ve let you down and appreciate you sharing your feedback. If you’re willing, please contact us directly with your order number so we can address this properly and try to make things right.
Kind regards
Ordered 2 " flying birds" for my cat…
Ordered 2 " flying birds" for my cat after watching the advertisement on FB , ordered on the 10th December, finally arrived 5th January, and they don't fly, my cats aren't interested, they aren't as described or shown and the advertisement does not state they used AI to make them appear to fly, rip off do not order!!!!
5 de enero de 2026
Opinión espontánea
Respuesta de Aussiewoof
Hello Belinda,
Thank you for sharing your feedback, and I’m very sorry to hear about your disappointment with the flying bird toys and the delay in receiving your order. I understand how frustrating it is when a product doesn’t meet the expectations set by an advertisement.
Your comments about the advertising are taken seriously, and we’re reviewing this to ensure our product descriptions are clearer and more accurate.
We also regret that your cats didn’t take an interest in the toys — every pet is different, and unfortunately not every product works for every cat.
This is not the experience we want for our customers, and we’d appreciate the chance to make it right. Please reach reach out to us with your order number so we can discuss a suitable resolution, such as a return or refund.
Thank you for bringing this to our attention.
Kind regards
worst company ever delt with
Has been 21 days since order the so called company says it tried to deliver on the 2nd jan (Attempted Delivery:Building Closed/Weekend/Holiday) the gate was opened and I was home all day they have looked at units 2 & 3 so as they were closed they think all was closed. they also say they were delivering on the 5th gates and all units were open but still no delivery i would like a refund but they are uncontactable never again must be scammers. Also noticed they say there in Melbourne but the business is registered in WA , Norton now blocks me to enter there web site says could be a fake e-store so they can try to steal your personal info or money.
I finely received was not in a box no instructions only in a plastic bag put the bird on charge but noting happened had on charge for another 2 hrs but still nothing ( and yes I did turn it on ) as mentioned norton has blocked me and they want answer my questions on paypal
6 de enero de 2026
Opinión espontánea
Respuesta de Aussiewoof
Hello Rob,
I’m very sorry to read about your experience and the frustration this situation has caused.
We understand how upsetting it is to be told delivery was attempted when you were home and access was available. Delivery scans are provided directly by the courier, but that doesn’t make the experience any less frustrating when the parcel hasn’t reached you. We apologise for the confusion and inconvenience caused by these failed delivery updates.
Regarding contact, we are not uncontactable, and we’re sorry if you had difficulty reaching us during this time. We do respond to customer enquiries, though delays can occur during peak periods. Your request for a refund is completely understandable given the circumstances, and this is something we are willing to review and resolve directly with you.
In relation to website warnings, our site is secure and protected, and occasional browser or antivirus warnings can be triggered incorrectly. That said, we take matters of customer trust and security very seriously and are actively reviewing this to ensure there are no issues affecting access.
This is not the experience we want anyone to have, and we regret that we’ve let you down. Please contact us directly via our official customer support with your order number so we can investigate your delivery properly and arrange an appropriate resolution, including a refund if applicable.
Kind regards
Don't waste your money!!!
I received this item for my cat. To say I am disappointed is an understatement.
The videos are deceiving, this so called flying bird toy does NOT fly in the slightest. There is no way the little motor in it can lift this toy. I believe I have been SCAMMED. My cat just looks at the barely fluttering toy confused.
Sent emails about my concerns and NO response!!!
27 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Michelle,
I’m truly sorry to hear how disappointed and frustrated you are, and I understand why this experience has led you to feel this way.
Your feedback about the visuals and expectations is taken seriously, and we are reviewing this to ensure our product presentation is clearer and not misleading.
I also sincerely apologise that you did not receive a response to your emails. That is not acceptable, and we understand how upsetting it is to feel ignored after raising a concern.
This is not the experience we want for our customers, and we would like the opportunity to resolve this properly. Please contact us again via our official support email with your order number, and we will personally look into this and discuss a suitable resolution, including a refund if applicable.
Thank you for bringing this to our attention.
Kind regards
Got this toy yesterday and bought the little yellow dog she has…
Got this toy yesterday and she has destroyed it today.Did not even last an hour, so disappointed sin.So , dear , I would not buy it unless you've got a really , really tiny dog disgusting
30 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Debra,
Thank you for sharing your experience — I’m really sorry to hear how disappointing this was. We understand how frustrating it is when a toy doesn’t hold up, especially when you were expecting it to last longer than an hour.
Dogs can vary a lot in how they play, and some are much stronger chewers than others. That said, your feedback is important, and we take durability concerns seriously. If the product didn’t meet reasonable expectations for your dog, that’s something we want to review.
Please feel free to reach out to our customer support team with your order details so we can look into this and see what resolution may be available. We appreciate you taking the time to leave a review, even when the experience wasn’t a good one — it helps us improve.
Kind regards
I would give it a zero if it allowed me…
I would give it a zero if it allowed me too
Waited 4 weeks. Meant to be Aussie company but it turn out to be cheap crap that came from China
Meant to fly, but it doesn’t
No instructions it setting it up
My 3 cats just look at it and go, “that’s it mum, that’s the best you can do. I a little bit interest in the chirp but that last like 2 seconds
29 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Carol,
I’m really sorry about how disappointing this was — especially after waiting so long and then finding the product didn’t work as expected.
You’re absolutely right to expect clear instructions and a toy that actually flies and holds your cats’ attention. Missing setup guidance and poor performance isn’t okay, and we understand why you’d feel frustrated (your cats’ reaction made that pretty clear).
This isn’t the experience we want anyone to have, and we’d really like the chance to make it right. Please reach out to our support team with your order number so we can arrange a refund or help determine if the unit you received was faulty.
Thank you for taking the time to leave honest feedback — we take it seriously and will use it to improve.
Kind regards
Definitely NOT Aussie made, poor cheap quality
Absolutely terrible quality… wish I had read the reviews but I honestly thought I was purchasing Australian made quality product… they are not!!!! Clear labels from China, poorly made not suitable for my dog at all. Very cheap plastic and a lot smaller than what is advertised
Please do your self a favour and a lot of money do not buy any of these products.
Feel so disappointed thought I was supporting Aussie made total scam
27 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Sharon,
I’m really sorry to hear how disappointed you are, and we appreciate you sharing your experience.
We’re concerned that the product quality and size weren’t suitable for your dog. That’s not the experience we want for our customers. Please contact our support team with your order details so we can help make this right.
Thank you again for your feedback — it helps us improve.
Kind regards
Scam company
Scam company. Do not touch.
Cat toy didnt fly as advertised. Cheap and nasty. Offered a 40% discount. Not good enough.
I'm glad I paid with PayPal. They gave me a refund. Does that mean the company gets away with this rubbish or does PayPal follow it up?
30 de noviembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Shauna,
We’re sorry to hear the toy didn’t work as expected and that you were unhappy with its quality. That’s not the experience we want for our customers.
We did offer a partial refund, but we understand that wasn’t acceptable for you. Your feedback has been noted and will be used to review both the product and how it’s described. Thank you for taking the time to share your experience.
Kind regards
Incorrect advertising
This company is a scam. Advertise as Australian based and Ausie named. This rubbish comes from overseas and takes 3 weeks to arrive. The giggling dogs came half the size as the pictured product. Dog chewed through the ear in first 2 hours. Would not recommend this company or its product. Very expensive for the cheap quality
25 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Bev,
I’m sorry to hear about your experience and understand why you’re disappointed.
We’re concerned that the product arrived smaller than expected and didn’t hold up for your dog. That’s not the quality or value we aim to provide, especially at the price point, and your feedback is being taken seriously.
If you haven’t already, please contact our support team with your order details so we can look into a refund or resolution for you. Thank you for taking the time to share your experience — it helps us improve.
Kind regards
The $29 chirpping bird for your cat does not fly
I purchased the $29 chirpping bird for my cat . It's supposed to fly and chirp for your cat to chase after well IT DOESNT FLY . It chirped for literally 5 seconds then turned off .
25 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Theresa,
I’m sorry to hear the toy didn’t work as advertised — that’s understandably frustrating.
If the bird stopped chirping and didn’t fly as expected, that’s not the experience we want for our customers. Please reach out to our support team with your order details so we can arrange a refund or replacement and look into the issue.
Thank you for letting us know — your feedback helps us improve.
Kind regards
Inferior quality and unsuitable for…
Inferior quality and unsuitable for dogs. An absolute waste of money. Not to mention that it took nearly 1 month to receive. A very unhappy customer.
23 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Liza,
I’m sorry to hear about your experience and understand how disappointing this must have been.
We’re concerned that the product quality didn’t meet your expectations and that the delivery time was frustrating. That’s not the experience we want for our customers. Please contact our support team with your order details so we can look into a refund or resolution for you.
Thank you for sharing your feedback — it helps us improve.
Warm regards
Scam “durable “ giggle toys
Bought the “durable “ giggle toys.
Destroyed in about 20 minutes. My fault for not reading the reviews here first! What a scam.
22 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Megan,
I’m sorry to hear the toy didn’t hold up for your dog — that’s understandably frustrating.
We never want customers to feel misled, and we’re concerned that the durability didn’t meet your expectations. Please contact our support team with your order details so we can look into a refund or suitable resolution for you.
Thank you for taking the time to share your experience.
Kind regards
Terrible product
Terrible product. Cheaply made. Doesn't charge properly, lasts meer seconds when charged. Waste of money. Do not buy, save your money.
21 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Amber,
I’m sorry to hear about your experience and understand how frustrating this must have been.
If the product isn’t charging or functioning properly, that’s not acceptable. Please contact our support team with your order details so we can arrange a refund or replacement and investigate the issue.
Thank you for taking the time to share your feedback — it helps us improve.
Kind regards
This company is a ripoff
This company is a ripoff. The dog item I ordered was probably worth $3 but I paid $20 + $5 postage. The item I received was very cheap, the quality was crap and I would never order from this company again.
11 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Karen,
Thank you for taking the time to share your feedback. I’m really sorry to hear that the item you received didn’t meet your expectations in terms of quality or value — that’s not the experience we want anyone to have.
We take concerns like this seriously and would appreciate the chance to make things right. Please reach out to our support team with your order details so we can review what happened and discuss a suitable resolution.
Kind regards
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