Ordered 3 x Dental care Pens for pets. Products were drop shipped from Sydney Australia and our cats rejected the smell/taste of the product almost immediately. Despite the website saying that re... Ver más
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Much to my disappointment 😞 I ordered paw trimmers as I have toy 🐩 🐩 poodles . Seemed to take long time for Delivery so I notified them by email . Yes the parcel was delivered soon a... Ver más
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Would have left negative stars if possible this is NOT an Australian Business they are based in China. I ordered the flea/tick collar - supposedly natural but contains citronella which is toxic to dog... Ver más
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Avoid at all costs. This business does not have an Australian ABN and is clearly not Australian based. They eventually refunded the product price after tracking showed that nothing had been dispatched... Ver más
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1,2
Muy malo
102 opiniones
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WARNING DO NOT PURCHASE ANYTHING!!
5 de octubre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Rodney,
We hear your concerns and are sorry to know you’ve had such a negative experience. This is certainly not the impression we want anyone to have of our company.
Your feedback is being taken seriously and has been noted internally. We’re actively reviewing the situation to understand what went wrong and ensure it’s addressed appropriately.
Thank you for bringing this to our attention.
Best regards
Don't get scammed like the rest of us
Don't get scammed like the rest of us. This is not a Melbourne-based company. It took 3 weeks for my order to arrive from China.
3 de octubre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Emma,
Thank you for your feedback. We're sorry to hear your experience didn't meet expectations. While we do ship some of our products from international warehouses to ensure a broader range and better pricing, we understand how important transparent shipping times and origins are. We're actively working to make this clearer during the ordering process. If there's anything we can do to help make this right, please don’t hesitate to reach out to our support team.
Kind regards
Bought a cat toy
Bought a cat toy. Didn't want to spend a lot, he's old so not sure he'll play with it. Even so it's cheap Chinese stuff and won't last long. Took about 3 weeks to arrive from overseas.
25 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Deb,
Thanks for taking the time to share your feedback. We understand your concerns, especially when buying for an older cat—sometimes they surprise us, sometimes not! While it’s true that more affordable toys may not always be as durable, we do our best to source items that offer good value for their price. We also appreciate your patience with the international shipping times.
If you have any issues with the product or if your cat ends up enjoying it more than expected, feel free to let us know—we’re always here to help.
Best regards
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY.
They are not in Australia like they state on their website, the reason it takes 12-20 days to ship (within Australia) is because it’s coming from China.
I will be making sure the ACCC is aware of this scammer
RESPONSE TO AUSSIEWOOF REPLY:
I have emailed you. TWICE!!!! The first time I got an automated response and the 2nd time I was ignored. So please don’t come on here pretending to be a concerning company. You’re a scammer and nothing more. I want a refund.
26 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Stacey,
We’re sorry to hear you feel this way, and we appreciate the chance to clarify. While some of our products are shipped directly from our international warehouses to keep prices low, we do our best to communicate estimated delivery times clearly at checkout and on our shipping page.
We never intend to mislead our customers and are always working to improve transparency and service. If you believe any part of your experience was misleading, we’d really appreciate the opportunity to look into it further—please reach out to our support team directly.
Thanks again for your feedback.
Best regards
Dog coats not in Australian sizes
Ordered a large dog coat for my staffy that wouldn’t even fit a cavoodle, might fit a small Jack Russell so am gather that the XL won’t fit either. It was interesting that the website is called Aussiewoof, yet the goods were international posting.
22 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Terri,
Thanks for taking the time to leave a review. We're really sorry to hear the coat you received didn’t fit your staffy as expected. Sizing can definitely be tricky when it comes to different breeds.
We also appreciate your feedback about the shipping. We know it's important to be transparent about this, and we’re always working on making that clearer for our customers.
If you'd like to chat with our support team, we’d be happy to help you. Just reach out anytime.
Thanks again for your honest feedback – it helps us do better.
Best regards
Misleading company website and no doubt bogus reviews
Fronting as a local pet friendly business but definitely selling cheap overseas goods for a markup. Very poor responses and tracking showed order placed nearly a week after ordering. When I chased it down there was lots of pre programmed emails with happy smiley words but very little real communication. Followed the procedure of emailing the office email to cancel the order than got a flurry of emails stating that the courier had the documentation so could not cancel. I eventually had to work through PayPal who were very helpful.
15 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Peter,
Thanks for your honest feedback, and we're really sorry to hear about your experience—it’s certainly not the kind of service we aim to provide.
We understand how frustrating it must have been to deal with slow dispatch, automated replies, and difficulty cancelling your order. You're right to expect more transparency and clearer communication, and it's clear we fell short this time.
Thank you again for your feedback—it's tough to read but necessary for us to do better. If there's anything unresolved, feel free to reach out to us directly.
Kind regards
Purchased a "robust" chew toy for my…
Purchased a "robust" chew toy for my dog which lasted about 2 minutes before it started crumbling. Was told if I want to return it to send to China and pay postage. They pretend to be based in Melbourne which is untrue. Do not buy from this company.
19 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Dot,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience with the chew toy and understand how disappointing it must have been — especially when the product didn't meet expectations.
We aim to provide clear and accurate product information, and it's clear we fell short in your case. Regarding the return process, we acknowledge your frustration and are currently reviewing how we can improve this for our customers, including making return options more accessible and transparent.
We’d like to make this right if we can. Please reach out to our support team directly with your order number so we can look into a resolution for you.
Thank you again for your feedback — it helps us do better.
Best regards
Just tried to email to request a refund…
Just tried to email to request a refund due my order not being delivered after three weeks, email failed because the address doesn’t exist. I have obviously been scammed
17 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Neil,
We're really sorry to hear about your experience and completely understand your frustration. This is absolutely not the kind of service we aim to provide.
First and foremost, we want to make things right. Please reach out to customer service so we can immediately look into your order and process a refund if it hasn't been delivered.
We genuinely apologize for the inconvenience and appreciate you giving us the opportunity to fix this.
Best regards
“robust” pet toys. What a scam!!!
Bought dog toys described as “robust”. Within 10 seconds of my cavalier King Charles lap dog playing with the toy, it had ripped apart and fluff was all over the floor. The material was paper thin. When I contacted Aussie Woof, they told me to send the goods to China or alternatively, they’d give me a 30% refund. Don’t buy from these pirates! It’s a scam
16 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Russell,
Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the disappointment with your recent purchase.
We understand how frustrating it must have been to receive a toy that didn’t live up to your expectations—especially when it was described as robust. While our toys go through testing, it's clear this one didn’t meet the mark, and we sincerely apologize for that.
Regarding the return and refund process, we’re sorry if the options provided felt unreasonable. We're actively reviewing our policies and supplier partnerships to make sure they're fairer and more transparent moving forward.
Your feedback is important and helps us improve both our products and our service. If you’re open to it, we’d like the opportunity to make this right—please reach out to us directly so we can find a better resolution.
Thanks again for your honest review.
Kind regards
Absolute Rubbish
It wont track your dog like the advertisement claims, its for household items not pets, yet another dishonest company from China pretending to be Australian to sell us complete rubbish. But it wont even locate your rubbish bin, the battery lid wont even stay on, it just all falls apart, very small locator function, barely hear beep unless super close. We got to close down these fake scammy companies off the internet.
14 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Stella,
Thanks for taking the time to share your feedback. We're genuinely sorry to hear that the product didn’t meet your expectations, and we understand your frustration.
Our intention is never to mislead customers, and we take claims like this seriously. Regarding the build quality and functionality issues you mentioned — like the battery lid and the sound level — we’d like to look into this further. Your experience doesn’t reflect the standard we aim to maintain, and we'd appreciate the opportunity to make it right.
If you're open to it, please reach out to our support team directly with your order details so we can assist you with a refund, replacement, or any other resolution that works for you.
Thanks again for your feedback — it helps us improve.
Best regards
Aussie Woof - SCAM BEWARE
Aussie Woof. Should be Hong Kong Woof. I ordered a couple of items that on face value looked like a Melbourne based business. Look a little further and no it is not. They are using AI to communicate the same messages and products are sourced from overseas locations and shipped to Australia. I would definitely call this a scam and would not order from the again. Still waiting to see if my items turn up but will not hold my breath.
Luke
11 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Luke,
Thanks for taking the time to share your feedback. We're sorry to hear that your experience hasn't met expectations.
We want to assure you that we are absolutely not a scam. We're a legitimate business and we're here to help. If your order hasn’t arrived yet, our team would be happy to look into it and provide you with an update. Please reach out to us directly with your order number so we can assist further.
We appreciate your patience and your honest feedback — it helps us improve.
Best regards
Scam
Claims to be Australian but items come from China. Ordered close to a month ago and the item still hasn’t arrived. Could’ve bought this from Temu, would’ve been cheaper and faster. What a scam. Stay away!
11 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Celine,
Thanks for your feedback, and we're genuinely sorry to hear about your disappointment.
We understand how frustrating it can be to wait for an order, and we completely take on board your concerns.
We never intend to misrepresent who we are, and we certainly don’t consider ourselves a scam. We're a small team working hard to grow a brand Australians can trust, and we take these concerns seriously. If your order still hasn’t arrived, please reach out to our support team with your order number so we can investigate and make things right.
Thanks again for the honest feedback — it helps us do better.
Kind regards
Dubious business
Ordered a device which seemed reasonably priced however the tracking information indicates this is NOT a Melbourne based business, it's a dropshipper so don't expect anything to actually be shipped from an Australian warehouse, it will be from China. (nothing wrong with that, but it's hardly what the website blurb indicates)
The really concerning thing is that Aussiewoof is unknown to ASIC or the Australian Business Register and does not come up in a search of either registry. It appears to have no ABN and none is quoted. I can only assume the business is operating illegally and should not be even trading in Australia. If it truly is a Melbourne based business, its operators would (or should) certainly know the requirements for the company and the business name to be registered.
The provided Terms of Service document also states the company name as "Aussiewoof" which is not a valid legal company name as it lacks the company type, e.g. Pty Ltd nor does it quote an ACN. My email request for information resulted in a standard template email response repeating the tracking link and not addressing my question regarding the ABN. But at least my email was received and responded to, which is an improvement on another reviewer's experience.
I'll give it another week and see how my purchase tracks before deciding on any further action.
Make what you will of this information and may your purchase, if you do go ahead, proceed with satisfaction for all.
EDIT: 13/9/25
My goods arrived this morning. In good working order too. I have yet to test it but things are looking hopeful.
This does put the worst of my fears to rest and thank you for your response as well. I'll upgrade the stars when I see some activity on the compliance matters. :)
Thank you.
10 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Lance,
Thanks for your detailed feedback. We understand your concerns and appreciate you bringing them to our attention. While we do work with international suppliers to offer competitive prices, we agree that this should be communicated more clearly and are reviewing our site accordingly. We're also looking into our business registration listings to ensure full transparency and compliance.
Apologies if our initial response didn’t fully address your questions — we’re working to improve on that.
Best regards
Product has not been supplied
Product has not been supplied, the tracking information keeps changing the date with the same comment about airline receiving? The phone number does not work, just keep getting a message to check the number and to top this off today I receiving an email to review the dog toy that has not arrived. All sounds quite dodgy, might need to start investigating a refund. I would not recommend dealing with this company!!!!!
8 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Anne,
Thanks for reaching out and sharing your experience. We're really sorry to hear about the issues you've had with your order and the frustration caused by the changing tracking updates and lack of reliable contact. We’d like to make this right as quickly as possible. Again, our sincere apologies for the inconvenience – this isn’t the experience we want for any of our customers.
Best regards
This is first time I've been scammed
This is first time I've been scammed. Do not buy from this company. Ordered 29th Aug. No delivery of product no contact number. This fake site should be removed.
29 de agosto de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Claudia,
We're really sorry to hear about your experience and appreciate you bringing this to our attention. This is absolutely not the experience we want for our customers. While we understand your frustration, we’d like the opportunity to look into your order and make things right.
Please reach out to us directly with your order number so we can investigate this urgently. We take issues like this very seriously and are committed to resolving them as quickly as possible.
Thanks again for your feedback – it helps us improve.
Best regards
Aussiewoof probably doesn't exist
My payment using PayPal went to a company in Hong Kong, not Aussiewoof and tracking doesn't work. I have probably been scammed.
Aussiewoof has no phone and emails don't go.
26 de agosto de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Ken,
We're really sorry to hear about your experience, and we completely understand your frustration. What you’ve described is deeply concerning, and we take these kinds of reports very seriously.
We'd really appreciate it if you could forward any order confirmation or payment details, so we can investigate further.
We know this doesn’t help how you're feeling right now, but we genuinely want to get to the bottom of this and assist however we can.
Best regards
NOT an Australian company and a total scam
Wish I'd read the many reviews here from people who have had the exact same experience I have.... Like many I purchased from them because I thought this was an Australian company based in Melbourne....WRONG! Ordered a product on 9 August and the tracking they sent traced my package leaving China (more fool me thinking stock was in Aus.) It arrived in Melbourne on 13 August and on 15 August said it had been handed to the local carrier... On 26 August I still hadn't received it so emailed Aussiewoof, they replied saying package would be forwarded to Aust Post... it is now 3 Sept and I have not received it and neither has Aust Post! Fortunately I paid with Paypal so have received a refund through them. This is a total Chinese scam, do not buy from them!
3 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Lillbut,
Thank you for taking the time to share your experience — we’re genuinely sorry to hear how frustrating this has been for you. It's clear we’ve let you down, and we completely understand your disappointment.
You're right to expect better communication, faster delivery, and full transparency. We’ve taken your feedback onboard and are actively reviewing how we present this information, as well as the reliability of our logistics partners.
We’re glad to hear PayPal was able to resolve this for you, but we know that doesn’t undo the inconvenience and frustration caused. This isn’t the experience we want for any customer, and we’re truly sorry it happened in your case.
Thanks again for your honest feedback — it’s helping us improve.
Best regards
Cannot get through to anyone as contact…
Cannot get through to anyone as contact details provided on website do not actually exist. Have been waiting for my order AW-AU6117 and there is no way of tracking - saying tracking # cannot be found. Is this a scam?
3 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Kelziee,
We're really sorry to hear about the trouble you've had trying to reach us and track your order. This is absolutely not the experience we want for our customers, and we can assure you this is not a scam.
Order AW-AU6117 is important to us, and we want to get this sorted for you as quickly as possible. It sounds like there may be an issue with the tracking link or the courier system, and we’d like to investigate that right away. If you’ve already emailed us, rest assured we’re working on getting back to you as soon as possible.
Thanks for your patience, and again, we’re sorry for the frustration this has caused.
Best regards
Buyer Beware
BEWARE! The Chicken Coop Door took over three weeks to arrive from China. It was the flimsiest cheap plastic and it broke on the second day. I'm guessing that trying to get a refund will be next to impossible.
These guys shouldn't be allowed to operate.
22 de agosto de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey,
We're really sorry to hear about your experience with the Chicken Coop Door, and we completely understand your frustration. Waiting over three weeks for a product, only for it to arrive damaged or not meet expectations, is incredibly disappointing.
This isn’t the standard we aim for, and your feedback is being taken seriously. We aim to be transparent about delivery times and product materials. That said, it’s clear we’ve fallen short in this case.
Please get in touch with our support team, so we can look into this and see how we can make it right.
We appreciate you bringing this to our attention.
Best regards
Beware of this site!!
Beware of this site!!! I would rank it less thank 1 star if I could. Take your money, don't deliver and when I disputed the credit card charge they responded to that VERY quickly. Unlike the rest of the process. No product, no refund and no contact details. Phone number doesn't work, nor does the courier company supposedly handling it. It can only be described as a scam and they need to be prosecuted to the extent of the law. And don't believe their response below, they have done nothing but write template email responses to me with no action on their part. They continue to try and get me to remove the dispute on my credit card so they can keep stalling but its not happening! I have no refund and no product, with these useless responses further wasting my time.
1 de agosto de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Dennis,
We’re very sorry to hear about your experience, and we completely understand your frustration and concern. This is not the kind of service we aim to provide, and we take accusations like this extremely seriously.
It’s unacceptable that you haven’t received your order or been able to get in touch with us, and we want to make this right. While we did respond to the charge dispute (as required by our payment processor), we also want to resolve this directly with you.
Please reach out to us at [insert your real support email or contact form link], and include your order number so we can investigate this immediately. We’re currently reviewing issues related to our phone system and tracking links, and your feedback is helping us identify where things are falling short.
We truly apologize for the stress this has caused and are committed to resolving it properly.
Warm regards
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