Ordered 3 x Dental care Pens for pets. Products were drop shipped from Sydney Australia and our cats rejected the smell/taste of the product almost immediately. Despite the website saying that re... Ver más
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Much to my disappointment 😞 I ordered paw trimmers as I have toy 🐩 🐩 poodles . Seemed to take long time for Delivery so I notified them by email . Yes the parcel was delivered soon a... Ver más
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Would have left negative stars if possible this is NOT an Australian Business they are based in China. I ordered the flea/tick collar - supposedly natural but contains citronella which is toxic to dog... Ver más
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Avoid at all costs. This business does not have an Australian ABN and is clearly not Australian based. They eventually refunded the product price after tracking showed that nothing had been dispatched... Ver más
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1,2
Muy malo
102 opiniones
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I wanted to support a local company
I wanted to support a local company - still waiting for products ordered two weeks ago because they were despatched from China. Not good enough when the company’s ‘about’ info on their site is this:
“It all started with a dog named Milo, a scruffy little rescue with big energy and an even bigger heart 🐾
Like most dog parents, we didn’t just want to walk the walk — we wanted to match it. One rainy morning in Melbourne, wearing a hoodie that oddly resembled Milo’s raincoat, the idea clicked:
Why not create a brand that celebrates the bond between dogs and their humans — through fashion, fun, and comfort?
And just like that, Aussiewoof was born.
We're not just a pet brand. We're a movement of matchers, snuggle enthusiasts, and pawrents who believe that every walk, cuddle, and photo op should feel like a moment. Whether it's a cozy hoodie, a bandana that makes your pup feel like a star, or a gift that makes tails wag — we're here to make those connections stronger and a whole lot more stylish.
Every product we design is tested for real-life wear, real-dog comfort, and real-human joy. From sizing that fits just right, to quality that lasts beyond the first fetch, we pour care into every stitch.
But it’s not just about cute outfits (although we’ve got plenty of those). It’s about creating something that makes both ends of the leash smile.
Why Aussiewoof?
Because we’re dog people — the kind that stop to say hi to pups before humans. The kind who believe that the way to someone’s heart usually involves paw prints and a bit of fur on your clothes.
We’re proudly Australian, community-driven, and customer-obsessed. And we’re just getting started.
Thank you for being part of our journey — and for letting Aussiewoof be part of yours 🐶🧡
Let’s make the world a little more joyful, one matching set at a time.”
And having now read these reviews my expectations of the products being fit for purpose are very low. Isn’t there a consumer protection law that goods need to be ‘fit for purpose’?
20 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Sarah,
Thank you for taking the time to share this, and I’m genuinely sorry for the frustration and disappointment you’ve experienced.
On product quality and “fit for purpose”: all of our products are designed and selected to meet their intended use, and we do stand by them. If your order arrives and you feel it does not meet that standard, you are absolutely entitled to a remedy in line with consumer protection laws, and we will make that right with a replacement or refund.
We appreciate you raising these concerns, even though it’s uncomfortable to hear. Feedback like this helps us improve how we communicate and operate, and we’re sorry that your experience so far hasn’t reflected what we aim to deliver.
Kind regards
Absolute disgusting company
Absolute disgusting company, flying bird for my cat did NOT FLY, it is from china not Australia, n the refund process was shotty to, either pay all costs to return to China or get 30% back. $6 out of a $30 purchase. Just give me money back really. Pfft what a crock of a disgusting company. Shame on you.
12 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello,
I’m genuinely sorry for how this has played out and for the frustration it’s caused you.
The toy you received should work as described, and it’s not acceptable that it didn’t. This is not the experience we want any customer to have. If you’re open to it, please reach out to us directly with your order number so we can review this properly and work toward a more appropriate resolution.
Thank you for taking the time to share your experience. While it’s difficult feedback to receive, it’s important and highlights where we need to do better.
Kind regards
Recieved order after 22 days this is…
Recieved order after 22 days this is not a Melbourne based company .false advertising product is poor quality doesn't work .cheaply made l dont recommend buying from them . Did come with a box like they advertise they are ripping customers off
16 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Margaritta,
thank you for your feedback. We’re sorry to hear that you were unhappy with the delivery time and the product. We take your comments seriously and use them to improve our service and quality.
Best regards
Waste of money
I’d like to see genuine reviews on their page by real people who have bought these products. This bird does nothing except chirp and feebly move its wings a little. It certainly does nothing except chirp and does not leave the ground as indicated in the video. DO NOT waste your money. Plus it took weeks to arrive.
15 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Julie,
Thank you for taking the time to share your honest feedback. I’m truly sorry that the product did not meet your expectations and that the delivery took longer than anticipated. We understand how frustrating that can be, especially when the item doesn’t perform as shown in the video.
Your comments about the bird’s movement and functionality are important to us, and we will be passing this feedback along to our product team so we can review how the product is being presented and ensure expectations are clearer for future customers. We also appreciate you raising concerns about delivery times, as this helps us identify areas where we need to improve.
If you’re open to it, our customer support team would be happy to assist you with a resolution, whether that’s a return, refund, or further clarification. We value your input and thank you again for bringing this to our attention.
Best regards
Wish I had read these reviews
Wish I had read these reviews before I bought the Giggling dog color tooth cleaning toy. Squeaker hardly worked and within 12 hours totally destroyed by one small Toy Poodle.
Don’t purchase this piece of junk!
15 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Heather,
Thank you for sharing your experience. I’m really sorry to hear that the toy did not meet your expectations and that it didn’t hold up for your dog. That’s understandably frustrating, especially when you were hoping for something durable and enjoyable.
We appreciate you taking the time to leave this feedback, as it helps us better understand where the product may be falling short. While durability can vary depending on a dog’s play style, your experience is important for us to review with our product team.
If you haven’t already, please consider reaching out to our customer support team so we can look into this for you and see how we can help make things right. Thank you again for your honest review.
Kind regards
Made an order early December no…
Made an order early December no communication, tried to call them phone number not connected, MONEY DEDUCTED STRAIGHT AWAY THOUGH??? STAY CLEAR OF THIS COMPANY.
15 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Jenny,
Thank you for bringing this to our attention. We’re very sorry for the lack of communication and the difficulty you experienced trying to reach us. We understand how concerning it is to see a charge go through without receiving updates on your order, and we sincerely apologize for the frustration this caused.
This is not the level of service we aim to provide. We would really like the opportunity to look into your order, clarify what happened, and resolve this for you as quickly as possible. Please reach out to our customer support team via email with your order number, and we will prioritize getting you a clear update or a suitable resolution.
Thank you for your feedback, and we appreciate you giving us the chance to address this issue.
Best regards
Giggle, cour, tooth cleaning toy
I ordered the giggle dog toys. They are cute but thats it. My dogs destroying them within 10 minutes. Also can't see how they clean my dogs teeth ?? Not good quality at all. Not worth the money.
10 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Brooke,
Thank you for your feedback. I’m sorry the giggle dog toys didn’t hold up for your dogs or meet your expectations about quality and dental benefits. That’s not the experience we want for our customers. Please reach out to us so we can make this right for you.
Best regards
Fed up with China Scams to the MAX.
Oh no, I’ve been scammed AGAIN with these bloody China based shitty products representing themselves as Australian made goods.
I thought I had checked this out thoroughly when I ordered too!
When are the Australian authorities going to put a stop to this!!!! I’m absolutely over it totally! And now my wee dog won’t get her quality chew toy in time for Christmas either. FED UP.
10 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello lynne,
We’re very sorry to hear how frustrated and disappointed you are. We understand how upsetting it feels to believe you’ve done your research, only to feel misled about where a product is made. That’s especially difficult when the order was meant to be something special for your dog and timed for Christmas.
We take concerns about product representation seriously and regret that your experience has left you feeling fed up and let down. This is not the experience we want for our customers.
If you’re willing, please reach out to our customer support team with your order details so we can review this with you and discuss how we can resolve the situation. Thank you for sharing your feedback so candidly.
Kind regards
Ordered 3 Giggling Dog-Color Tooth…
Ordered 3 Giggling Dog-Color Tooth Cleaning Toys which I received today. These are absolute rubbish and nothing like the photo. I usually check reviews before I buy but unfortunately this time I didn’t.
Don’t go there as a rip off.
8 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Kathryn,
Thank you for sharing your feedback, and I’m really sorry to hear that the toys you received did not meet your expectations. This is certainly not the experience we want for our customers.
We take product quality very seriously, and I’d like to look into this further to understand what went wrong. If you could reach out to us with your order details or a couple of photos of the items you received, we’ll make this right for you.
Thank you for giving us the chance to address this.
Best regards
Company needs to be honest to where…
Company needs to be honest to where they are truly based and send ltems to the correct address as stated on receipt and postal address
6 de diciembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Peter,
Thank you for your feedback. We’re sorry for the confusion about our location and the issue with your delivery address. We’re reviewing this to ensure our information is clear and that orders are sent exactly as stated. If you can share your order details with our support team, we’ll resolve it right away.
Best regards
Absolute disgrace off company
Absolute disgrace off company. Paid 45 bucks for few cat toys. Told stuff was delivered and it was not. This company is a disgrace. Wish I could give minis 5 stars. Will be going out of my way to make sure everyone knows how trash this place is. Lost 45 bucks ill go support the local pet shops now.
12 de noviembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Matt,
I’m sorry to hear about your experience and understand how frustrating this situation feels. While we aren’t able to issue a refund, I’d still like to look into what happened with the delivery and help clarify any details. Please reach out with your order number so we can review the shipment and try to make this right.
Best regards
I'd give zero stars if I could.
Ordered a dog tracker that not only took an exceptionally long time to arrive, it was terrinle quality and i couldn't even use it as there were no english instructions, was offered $6.88 from the $28 I spent back or send it all the way to China. Disgusting that a company is hiding behind an australian name. Worst!! I'd give zero stars if I could
1 de noviembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Katie,
I’m really sorry for the long delivery time, the poor quality, and the lack of English instructions. I understand how frustrating the refund options and overall experience must have been. This isn’t the standard we want for our customers. If you’re willing, please contact us with your order details so we can look into a better solution for you.
Best regards
Great Shopping Experience
Ordered a Cat Collar With Safety Clip last month and it turned up just 8 days later. The material feels durable but is lightweight, so my cat doesn’t fuss with it. The clasp works well and comes off safely if needed. Very smooth from checkout to delivery.
28 de octubre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Olivia,
Thank you so much for taking the time to share your experience. We’re really glad to hear that your cat’s new collar arrived quickly and that you’re happy with both the quality and safety of the design. It’s great to know the collar is comfortable for your cat and that the checkout and delivery process went smoothly. We appreciate your feedback and hope to see you again soon.
Best regards
Is there less then one star
Is there less then one star? Ordered nearly 4 weeks ago and walla. When I email some Sarah replies with all the glam of a scam. Sucks people like this steal oxygen while good people suffer. Hope the door hits you on the way out
28 de octubre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Mark,
We’re truly sorry to hear about your experience. Waiting so long without proper updates is not the standard we aim for, and your frustration is completely understandable. We’ve reviewed situations like this carefully to ensure orders are processed and communicated more efficiently moving forward. Thank you for sharing your feedback — it helps us identify where we’ve fallen short and improve how we serve our customers.
Best regards
Deceptive selling. Don't take my word for it, see all the 1 star reviws!
Still waiting for the interactive dog toy to arrive.
I assumed as this was an Aussie company based in Melbs, the item would have been sent from Melbs. But no! It looks like it's coming from China. Had I have known that I wouldn't have bought a small item from the other side of the world. Would it be too difficult to order stock and have it sent from Aus? Just another one of these dodgy drop-ship re-sellers of cheap plastic crap. If this arrives and lasts more than a week, I'll eat my shoe.
26 de octubre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Mark,
Thanks for taking the time to share your feedback. We’re really sorry to hear about the frustration with your order and the shipping process.
We’re reviewing how we can make our shipping information more transparent on our website so customers know exactly where their items are coming from before they buy. In the meantime, please reach out to our support team at [support email or link] so we can check your order status and make sure it gets to you as soon as possible.
We really appreciate your patience and honest feedback — it helps us do better.
Kind regards
I purchased the interactive cat ball
I purchased the interactive cat ball, it took 3-4 weeks to get to my place and it’s a waste of money, the battery doesn’t even last 20 minutes…I WOULD NOT EVEN BOTHER TO BUY!!!
From a very disappointed customer
20 de octubre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Rene
We’re really sorry to hear about your experience with the interactive cat ball and the delay in delivery. That’s definitely not the kind of experience we want for our customers. The short battery life you mentioned isn’t typical for this product, so we’d like to make it right for you.
Thank you for sharing your feedback—it helps us improve both our product quality and service.
Best regards
I purchased the dog Hair glove
I purchased the dog Hair glove, its absolute rubbish not worth $1. Dont waste your money!!!
13 de octubre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Lori,
Thanks for sharing your feedback, and we're really sorry to hear the glove didn't meet your expectations. That's definitely not the experience we want for our customers. We’d appreciate the chance to make it right—please reach out to our support team so we can look into this further and offer a resolution.
Your input helps us improve, and we do take it seriously.
Kind regards
Don't Fall for It!
I ordered 3 toys 2 weeks ago. Never received them, tracking number was fake, and when I asked for follow up I got nothing but an email saying they were 'following up with their delivery company'.
Don't fall for their scams!
13 de octubre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hello Chani,
We're really sorry to hear about your experience—this is absolutely not the level of service we aim to provide. We understand your frustration and completely agree that two weeks without a proper update is unacceptable.
Please know that we take these situations seriously. If you’re open to it, we’d really like the chance to investigate this further and make things right. Could you get in touch with our support team again, referencing your order number?
Thank you for bringing this to our attention.
Kind regards
Terrible
This item i just recieved after waiting 2weeks is a cheap Chinese supposed dog toy,its to small for my dog who takes no interest, its for cats as that is whats pictured on the box,I've read the reviews on the advertising page and there all happy customers, don't think so,everyone on this page are far from happy ,one big rip off.
11 de octubre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Glenn,
Thanks for taking the time to share your feedback. We're really sorry to hear that the item didn’t meet your expectations. It’s definitely not the experience we want for our customers.
We understand your frustration regarding the size and the packaging, and we’ll be looking into how the product was listed to ensure it reflects exactly what’s being sent. We never want our customers to feel misled, and we’re always working to improve based on honest feedback like yours.
If you'd be open to it, please reach out to our support team so we can try to make this right for you.
Thanks again for bringing this to our attention.
Kind regards
THIS COMPANY IS FRAUD
THIS COMPANY IS FRAUD. HAVE PAID FOR A TOY. NOT RECEIVED.THEIR PHONE NUMBER DOES NOT EXIST ..NO SHIPPING COMPANY..FAKE SHIPPING NUMBER AFTER THEY SAID SHIPPED..NOW SAYING MY ADDRESS DOES NOT EXIST. They have my card details. DO NOT BUY FROM THIS COMPANY
26 de septiembre de 2025
Opinión espontánea
Respuesta de Aussiewoof
Hey Pippa,
We’re genuinely sorry to hear about your experience. This is not the standard we hold ourselves to, and we understand your frustration. We know how important trust is, and it's disappointing to hear that we’ve fallen short in your case.
Your feedback has been noted and will be taken seriously. We’re looking into the issues you raised to understand what went wrong and to prevent anything like this from happening again.
Thank you for taking the time to share your concerns.
Best regards
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