Austin Guitars Ltd Opiniones 

64
•
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great guitar shop, staff are friendly and helpful. Would recommend to anyone looking to buy a guitar to use this place.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Not my first time using Austin Guitars or even my first review but honestly still the best place to go for guitar stuff I actually bought one this time instead of just string changes or set up an m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

ESP Guitar and Blackstar combo amp collected in person as arranged with Reg. They were exactly as described and Reg is so happy to spend time with his customers. Great service and we should be gra... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Austin guitars made us feel so welcome today. I really enjoyed my visit and am so pleased with my purchase. Would highly recommend a visit. It’s situated in a delightful converted barn with its own pa... Ver más

Información sobre la empresa

  1. Tienda de guitarras
  2. Luthier

Escrito por la empresa

A family run independent guitar shop providing top quality new and used guitars, amps, pedals, strings and all things guitar related. We also offer a full set up & repair service.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

64 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(64)

10 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Amazing place

Not my first time using Austin Guitars or even my first review but honestly still the best place to go for guitar stuff I actually bought one this time instead of just string changes or set up an made up with it no rubbish sell or anything just genuine good honest lads who guide you right direction an to the right gear for you. Don't hesitate to go just go or even from a far am sure Reg an Paul could sort you out I certainly wouldn't go anywhere else.
Good honest Dad an Lad who have a passion for guitars an care more about you than a sale
It's well worth a visit even just for a chat

30 de noviembre de 2024
Opinión espontánea
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Paul, I seriously can’t thank you enough for those amazing comments. Everything you have said is what we all about 🤩🎸

Many thanks
Reg

Valorada con 5 estrellas sobre 5

Brilliant service at Austin Guitars

Reg opened the shop at short notice for me as I had a small window of opportunity to come and view a used Baby Taylor. What a great guy and what a fantastic little shop he has here. Spent a very enjoyable hour trying the guitar and just chatting. Will be recommending Austin to anyone I hear is after a guitar. Reg has got it spot on here without a doubt.

24 de octubre de 2024
Opinión espontánea
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Mark, it was a total pleasure to meet and chat mate.
Thank you so much for your kind words, really appreciated 🤩🎸

Valorada con 5 estrellas sobre 5

Martin Guitar

I have recently purchased a preowned Martin Guitar from Reg at Austin Guitars. I would highly recommend this hidden gem of a shop and encourage anyone to pop in when you can. I will definitely be back!

5 de septiembre de 2024
Opinión espontánea
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Hi Anthony, thank you so much, really appreciated.

Many thanks
Reg

Valorada con 5 estrellas sobre 5

What I great guitar shop family run…

What I great guitar shop family run both dad son couldn't do enough I fully recommend this place my daughter is so happy with her guitar even helped set everything up plus recommend someone for lessons plus I ordered late 3 days before my daughters birthday an they still managed to get my guitar before her birthday top place hidden little gem thanks Austin guitars.

15 de julio de 2024
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Hi Lee, thank you so much.
Just seeing that smile on your daughter’s face made our day.

Many thanks
Reg

Valorada con 5 estrellas sobre 5

Definitely buy from Austin Guitars again

I stumbled on Austin Guitars, looking online for a cheap Tanglewood acoustic to play around with alternate tunings. The guitar arrived in a couple of days, very well packed and unmarked. I was a bit unsure when I pulled it out of the box, the build and look wasn't quite what I was expecting, but that's buying online for you. Then I started to play it and just haven't been able to put it down. I really like the tone and the action's actually the easiest of the three Tanglewoods I've got. Goes to the truth that acoustic guitars find you.

I emailed Reg to thank him and got a really kind reply. I'd definitely buy from Austin Guitars again

4 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought the most beautiful Taylor…

I bought the most beautiful Taylor guitar from Reg. The communication and personal level of service was over and above my expectations.
Highly recommended.
Thank you !

3 de julio de 2024
Opinión espontánea
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Andy, I can't thank you enough for your comments, they genuinley mean so much to me & the team. Thank you so much for taking the time to leave these kind words.

Best Regards
Reg

Valorada con 5 estrellas sobre 5

Excellent all round. A great independent!

ESP Guitar and Blackstar combo amp collected in person as arranged with Reg. They were exactly as described and Reg is so happy to spend time with his customers.

Great service and we should be grateful we have such a brilliant, independent guitar shop in Liverpool. 5 stars, will be back again!

26 de junio de 2024
Opinión espontánea
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Jason, thank you so much, really appreciated and delighted you are happy with your brilliant guitar and amp.

All the best
Reg

Valorada con 5 estrellas sobre 5

Superb

Excellent customer service. The guitar (fender noventa jazzmaster) was in superb condition as stated and arrived well packaged. Great little independent guitar store that I would recommend to anyone. Thanks to Reg in particular.

17 de junio de 2024
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Hi John, I can’t tell you how much your comments mean to me and the team here at Austin guitars.
We are guitar people, and we know what it means but we also know how important customer service is. We work hard and do our best to provide the highest standard of service.

I know it sounds a bit twee, but the biggest buzz we get from the job is receiving feedback like yours.

Totally appreciated
Reg

Valorada con 5 estrellas sobre 5

Excellent price rapid response

Excellent price, rapid response and the amp is superb.

17 de junio de 2024
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Hi Peter, thank you so much and so happy you are enjoying that superb amp.
Regards
Reg

Valorada con 5 estrellas sobre 5

Called into this wonderful little shop


Called into this wonderful little shop, stocked with an abundance of lovely instruments.
I was  greeted by two amazing and most helpful guys, Reg and Paul.
Despite being in my senior years and somewhat a beginner they made me feel most welcome and comfortable.
There were no issues with trying out as many guitars as I wanted.
I did in fact purchase a lovely guitar, however after getting it home and practicing, I decided,  sadly, it was not for me, totally MY misjudgment.
I spoke to Reg and Paul, they were most understanding and sympathetic allowing me to return the guitar with no issues.
I cant express how genuine, understanding and passionate about their business and customer's these two guys are.
I hope I am able to return and purchase the instrument that is right for me.
Apologies for my misjudgment and any inconvenience.
Thanks Guys

9 de junio de 2024
Opinión espontánea
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Hi Gary, first of all it was a pleasure to meet you yesterday. Thank you so much for your kind words and I am pleased to hear that you enjoyed your time in our shop, I am sorry we couldn’t provide the right guitar for you this time but I do hope you are able to find it soon.

All the best
Reg




Valorada con 5 estrellas sobre 5

A Hidden Gem.

I have spent a great deal of time among musicians, all of them much more talented than me. I just did a bit of singing.

I have had a fascination and love of guitars for years and it is only now in later life I have become an "enthusiastic beginner". I want to be as good as my youngest son!

Having experienced (or just been dragged along to) many guitar shops over many years it was a real breath of fresh air to meet a family of passionate and hugely knowledgeable gutar experts who are driven by customer service.

Paul from Austin remarked that 'acoustic gutars choose you rather than you choosing them' and I agree. However, when making a decision on what could be a life changing purchase (regardless of age or ability) you are going to need someone to give you unbiased options. Options that are not based on margins or names but you the player themselves.
It's a bit like buying a bespoke suit I guess. You want a perfect fit. Making a purchase from a soulless and faceless on line seller would be a mistake....I know I have done it.

What is really impressive is that a total novice like me can walk into their shop, not be judged on ability and be accepted. You will be listened to soley because you want to have a go and they understand because they have made the same journey.

I kind of wandered in to the shop after a quick email exchange with Reg and made a used purchase which has been just brilliant. It was a joy to return for some technical advice and a little work on a guitar I already owned.

Those that popped in while I was there were a mix of returning returning customers or those that had travelled. All had implicit trust in the staff. No questions were left unanswered and nothing was too much trouble. Some other so called local 'specialists' or 'music shops' could learn how it should be done! I left deeply impressed.

This family run business is a hidden gem, slightly hidden away but the word needs to spread because their charismatic enthusiasm is deeply infectious.

Should you wish to upgrade you guitar or purchase your first, select the correct amp or get expert and skilled repairs/set up, you really should consider dropping in to this welcoming and friendly shop. Great people and all done because they just love guitars and happy customers.

Thank you.

31 de mayo de 2024
Opinión espontánea
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Hi Paul, I genuinely can’t thank you enough!

It can be hard running a small business particularly at times like this when a lot of people are finding it difficult to make ends meet.

We are a shop and of course we need to sell things to survive but without doubt the biggest pleasure myself, my son Paul, and our teammate Peter get is when a customer leaves the shop with a smile on their face, whether they have bought anything or not.

I cannot overstate the impact your words have had us. they fill us with pride and importantly the energy to keep our little shop going.

From the team at Austin Guitars, thank you so much.

Reg, Paul & Peter

Valorada con 5 estrellas sobre 5

excellent service took my guitar to austin guitars as i…

took my guitar to austin guitars as i had a slight problem with the set up and the tremelo bar. they had a look and asked me to leave it with them. 2 hours later they phoned me to say it was ready. excellent service. would highly recommend them.

12 de mayo de 2024
Opinión espontánea
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Hi Peter, thank you so much, I will pass your kind comments on to the team.

Many thanks
Reg

Valorada con 5 estrellas sobre 5

Superb service

Superb service. Guitar arrived super quick and well packaged.

31 de enero de 2024
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Thank you so much, we work very hard to get things right, so comments like yours mean the world to us.
Many thanks
Reg

Valorada con 5 estrellas sobre 5

Highly recommended Guitar shop

Highly recommended Guitar shop - helpful at all times and ready to find the right guitar for you. Their online service and customer service is second to none. Thank you Reg

30 de enero de 2024
Opinión espontánea
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Al, thank you so much, we are always here to help.
Best wishes
Reg

Valorada con 5 estrellas sobre 5

A business that goes out of their way…

A business that goes out of their way to give you the best service they can and offering well known products at excellent prices,If you order for an item to be delivered rest assured it will be packed up to the highest standard to make sure of a safe delivery.

2 de enero de 2024
Valorada con 5 estrellas sobre 5

A hidden gem of a store!

A hidden gem of a store!

After speaking to them over the phone I paid them a visit and purchased a pre-owned mint condition Boss GT-10 guitar multi-effect pedal board at a great price, pretty much the lowest price anywhere!

Great knowledgeable people providing a down to earth, personal and friendly service.
Well stocked with some beautiful gear. Easy to get to and find with free parking on site

My new go-to place for all things guitar.

I highly recommend checking them out.

7 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a gem of a shop and the service is superb

Met the guys at a guitar conventions at Aintree racecourse. My 14yr old was looking for an electric guitar. They gave us loads of feedback and we visited the shop in Kirkby. The service and help was 2nd to none. My son played loads of guitars until he decided on one. He’s thrilled with it. This shop is a hidden gem and the service is superb. Will be back soon no doubt

10 de diciembre de 2023
Opinión espontánea
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Hi Shaun, thank you so much and I’m so glad we we’re able to help.

Regards
Reg

Valorada con 5 estrellas sobre 5

Excellent Customer Service

Bought a bass from Austin Guitars, having seen it on their web-site. Took a gamble, as Liverpool is a long way from me, but Reg was great to deal with - all e-mails answered promptly and my questions answered honestly. Bass arrived today in super condition. Well-pleased with whole transaction and would recommend these guys.

26 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had my bass fixed by Paul both Paul and…

Had my bass fixed by Paul both Paul and reg were very helpful and insightful it’s good to just be surrounded by people who love music and know a lot about it.

6 de octubre de 2023
Opinión espontánea
Logotipo de Austin Guitars Ltd

Respuesta de Austin Guitars Ltd

Hi Lee, good to see you again and glad we were able to help mate.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más