Call handler was lovely, calm and clear in terms of what she needed to assist me, how long it would take, and I had a follow up call to reassure me pick up on way. I also had a call later to assure h... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Beth answered my call and was really helpful and understood the situation we were in with our car. She organised for the recovery to meet us the following day. She gave me a call that morning to let m... Ver más
La empresa ha respondido
The call out was super smooth and Autumn, who took my call, was really helpful. I cannot fault the service, customer attention and speed. The recovery van came out in less than an hour. Thank you!
La empresa ha respondido
Right from first speaking to him Owen was polite and helpful and kept me informed about what was happening. The breakdown lorry arrived swiftly and car and myself taken to garage all within 2 hours of... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Autohome Assistance was established on 8th April 1971, and has been providing reliable vehicle breakdown cover ever since. With over 50 years of experience, we offer comprehensive assistance across the UK and Europe. Whether you drive a car, van, motorbike, mobility scooter, powered wheelchair, or classic commercial vehicle, Autohome has you covered.
Información de contacto
Mayleigh House, Orchard Hill, NN3 9AD, Northampton, Reino Unido
- 01604640900
- info@autohome.co.uk
- autohome.co.uk
4,9
Excelente
87 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service from the phone call…
Excellent service from the phone call through to the prompt pick up.
21 de abril de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for your feedback. We're glad to hear you were satisfied with the service.
Excellent service
Excellent service
Breakdown team amazing
Breakdown driver was extremely helpful and nothing was too much trouble.
Credit to the company .
12/10 🌟🌟🌟🌟🌟
17 de abril de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for your feedback. We're glad to hear you were satisfied with the service.
Excellent service from the team
Excellent service from the operator , speedy recovery time , and decent breakdown chap . Second time I've been recovered in 37 years and this made it smooth and stress free ish! Especially due to fast recovery time .
Gabrielle is the only name I have but both driver and phone operator get a ten out ten for customer service
17 de abril de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for your review. We're glad to hear the service arrived quickly and took some of the stress away from the situation.
I have been with auto home since I was…
I have been with auto home since I was 17 they have always been so friendly and quick to respond whenever I have needed them. I broke down today and the driver was out in 15 minutes. I even had someone ring me later to check I had got home okay 👍🏻
10 de abril de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for your feedback. We are pleased to know you were satisfied with the service provided.
Respuesta de AUTOHOME Assistance
Thank you for the feedback, glad to hear you had a pleasant experience.
Excellent service and knowledgeable…
Excellent service and knowledgeable staff with great customer service
3 de abril de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for your feedback, it is great to hear the staff were knowledgeable and the service was at a good standard.
They were very quick in coming out
They were very quick in coming out, also the service was very good,
24 de marzo de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for your feedback,glad to hear it was a quick and smooth experience.
Excellent service,prompt and within the…
Excellent service,prompt and within the hour.polite and extremely helpful repair diagnosed car fixed.
23 de marzo de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for your review. We’re glad the service was prompt, polite, and got you back on the road quickly.
Brilliant service
The gentleman, Owen, who dealt with our phone call was very courteous, patient, and helpful. He kept us in touch with what was happening.
18 de marzo de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for your feedback. We’re pleased to hear Owen was courteous, patient, and kept you well informed throughout. We appreciate you sharing your experience.
Sabah was amazing during the recovery…
Sabah was amazing during the recovery process. Kept me updated when ETA went from 90 mins to 30 mins! Recovery agent was very helpful and helped to possibly diagnose the issue, so now I can go to the garage knowing how they can help. Top tier service!
15 de marzo de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for your feedback. We’re glad Sabah kept you updated and that our recovery agent was able to help. We appreciate you sharing your experience.
Breakdown service
Milly was very helpful and made me feel relaxed on the phone and the breakdown guy brought my scooter back in good time.
10/10 and would happily recommend.
7 de marzo de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Many thanks for your feedback. I'm glad the assistance went smoothly and we were able to make it less stressful.
Very Good Customer Service Skills!
10 de marzo de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
I really appreciate your feedback, it truly means a lot.
Long wait but excellent service.
Although the four hour waiting time was excessive, the service offered by Beth was second to none, she kept me fully updated on the actions of the recovery company and followed through for feedback in a timely manner. This made an otherwise long day bearable.
5 de marzo de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for your feedback. We’re sorry about the long wait, but it’s great to hear Beth kept you fully updated throughout. We’re glad her support helped make the day a bit easier.
Drama ? What drama ? Excellent service from Autohome
Off to a Quiz Night at a village pub with two mates. Negotiating dark narrow street..'POP!'..burst tyre. 7pm. Drama! Called Autohome. Call answered with 2 mins by the lovely Megan. Agreed to leave car overnight. Megan called back to confirm recovery vehicle booked for 9am this morning. The guys were by my car when I arrived at 9am. Arrived at Tanvic Tyres in L'boro by 9.30 ( new tyre prebooked). Collecting car at 3pm today. 10/10 to Autohome, recovery guys and Tanvic.
I will be recommending Autohome to any friends looking to renew their breakdown recovery policy. THANK YOU Megan. THANK you Autohome. They do what it says on the tin. No dramas.!
5 de marzo de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for the fantastic review! We’re so pleased Megan and the recovery team were able to turn a stressful moment into a smooth, drama‑free experience. Your recommendation means a lot to us, and we’re glad everything was sorted quickly for you. We’re always here when you need us.
Excellent service communication skills…
Excellent service communication skills excellent reasonable price
5 de marzo de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Many thanks for your feedback, glad to hear communication was good.
Always highly recommend
Always have amazing experience with Autohome. No matter where I’ve been the admin always check in to confirm arrival and departure !
All the breakdown staff have been friendly and helpful !
4 de marzo de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for your feedback. Glad you were satisfied with the expierence and all went smoothly.
Very good friendly service.
Prompt response, good communication from control, friendly repair driver, overall good experience at a trying time.
3 de marzo de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for your feedback. Glad you were satisfied with the experience.
She was really helpful calming and just…
She was really helpful calming and just a lovely lady altogether to be honest 😊
20 de febrero de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for the feedback. We're glad to hear you were satisfied with the service.
They are an well informed,truly…
They are an well informed,truly professional team of people, who work exceptionally well together as a team; whilst managing to reassure, comfort and calm a vulnerable, possibly elderly and definately anxious parent…
They get it absolutely right 100% of the time. Constant communication from start of call, right up to and beyond time of delivery back to my door….. I have nothing but grateful thanks and respect
Thank you Motobility
19 de febrero de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for your thoughtful feedback! We appreciate your kind words and are glad to know that you found the assistance helpful. Your satisfaction is important, and We're always here to support you further if needed.
I suffer with very bad anxiety so I…
I suffer with very bad anxiety so I really am grateful for the help you guys gave
18 de febrero de 2026
Opinión espontánea
Respuesta de AUTOHOME Assistance
Thank you for your feedback. We're glad we could help, and hopefully your vehicle never fails you again.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.