AUTOHOME AssistanceOpiniones 

87
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Call handler was lovely, calm and clear in terms of what she needed to assist me, how long it would take, and I had a follow up call to reassure me pick up on way. I also had a call later to assure h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Beth answered my call and was really helpful and understood the situation we were in with our car. She organised for the recovery to meet us the following day. She gave me a call that morning to let m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The call out was super smooth and Autumn, who took my call, was really helpful. I cannot fault the service, customer attention and speed. The recovery van came out in less than an hour. Thank you!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Right from first speaking to him Owen was polite and helpful and kept me informed about what was happening. The breakdown lorry arrived swiftly and car and myself taken to garage all within 2 hours of... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de seguros

Escrito por la empresa

Autohome Assistance was established on 8th April 1971, and has been providing reliable vehicle breakdown cover ever since. With over 50 years of experience, we offer comprehensive assistance across the UK and Europe. Whether you drive a car, van, motorbike, mobility scooter, powered wheelchair, or classic commercial vehicle, Autohome has you covered.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

87 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(87)

84 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Everything was spot on

Everything was spot on. The call was answered promptly and I had a call back within 5 minutes informing me that someone would be with me within the hour which they were. The problem was resolved and then I received a further call to check if everything was ok. Fabulous service.

15 de noviembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your kind words. We’re delighted to hear everything went smoothly and that you felt well looked after. Your feedback means a lot to us.

Valorada con 5 estrellas sobre 5

Excellent as always

I have been with autohome for 30 years we have car recovery and my brother has power wheelchair recovery each time we have had to instigate either breakdown or recovery the service has been excellent both from the control room to the recovery personnel response times always excellent with staff keeping in touch to ensure all is ok.I would thoroughly recommend autohome

14 de noviembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your loyalty and feedback. We’re proud to have supported you and your family and are glad to hear our team consistently meets your expectations. Your recommendation means a lot to us.

Valorada con 5 estrellas sobre 5

Communication from start to finish was…

Communication from start to finish was spot on. Driver was very efficient and dropped the van exactly where I wanted it. No complaints whatsoever.

13 de noviembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your feedback. We’re glad everything went smoothly and our driver met your expectations. We're happy you were satisfied with the service.

Valorada con 5 estrellas sobre 5

Whole experience was 1st class

Whole experience was 1st class - very helpful and friendly lady who took my query and kept me posted re an estimate time for collection and then followed up afterwards to check all was ok. This was much appreciated. Gabriele was very helpful and friendly and i appreciated him driving car on and off truck. Seemed nothing was to much trouble. All round an excellent service. Thank you

12 de noviembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you so much for your kind words! We’re delighted to hear you had a first-class experience and that our team could make everything smooth and stress-free. Your feedback means a lot to us.

Valorada con 5 estrellas sobre 5

Car breakdown …

Very quick and efficient service from ringing up, then 60 mins later all sorted from a lovely macinic

10 de noviembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for sharing your experience. We’re glad our team resolved everything quickly and efficiently.

Valorada con 5 estrellas sobre 5

First class care and support. …

My call was answered immediately and spoke to Dan. He was friendly, reassuring, and helpful throughout. Dan rang me back within a few minutes to let me know that someone would be out within the hour. He kept me informed and when rescue was a little delayed in traffic- I got a call from Dan to let me know.
The roadside assistance gentleman was very efficient and helpful too.
I really appreciated the final call to check every thing had been resolved and that I was ok.
Thank you for such efficient and helpful service.

10 de noviembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your kind words. We’re delighted Dan and our team provided the support you needed. Your feedback is greatly appreciated

Valorada con 5 estrellas sobre 5

Horse lorry Home Assistance

Very friendly, efficient, sympathetic to the situation.. organised help very promptly and kept in touch.. Breakdown service 10/10 again very friendly, listened well and explained everything.. was patience with me.. thank you

8 de noviembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your thoughtful feedback. We’re pleased our team provided friendly and efficient support.

Valorada con 5 estrellas sobre 5

Great local breakdown service

Great local breakdown service, when family were not on hand to help my elderly relative, Autohome attended the breakdown and in less than an hour had them at a local garage to address the issue. Big thank you to Dan and his colleagues at Autohome who regularly called in providing updates and reassurance in what was a stressful situation.

6 de noviembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your kind words. We’re glad Dan and the team could support you during this tough time. Your feedback means a lot, and we'll share it with everyone involved.

Valorada con 5 estrellas sobre 5

Dan was extremely efficient

Dan was extremely efficient, helpful and obliging along with updating me.
Adrian also extremely helpful, the service between them both was above and beyond, 100% recommend, thank you both so much, greatly appreciated.

3 de noviembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your kind words! We're really pleased Dan and Adrian provided such great service. We'll be sure to pass on your appreciation to them both.

Valorada con 5 estrellas sobre 5

Once again Autohome have gone above and…

Once again Autohome have gone above and beyond broke down on the A5 recovered home within hour and a half. Recovery man friendly and very professional Thank you once again. Controller was friendly helpful and attentive credit to you all

2 de noviembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you! We’re glad we could get you home quickly and that our team made a positive impression. We appreciate your kind words!

Valorada con 5 estrellas sobre 5

Dan was exceptional today

Dan was exceptional today, made life very easy for myself especially with my children with me, first thing he made sure of was that we was safe and not on the road. I was kept up to date with the whole recovery process, from picking my car up, to the location and drop off. Thank you Dan, and happy Halloween

31 de octubre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thanks for the lovely feedback, was chuffed to hear this—especially knowing he helped make things easier with the little ones in tow. Hope you all had a great Halloween! 🎃

Valorada con 5 estrellas sobre 5

Dan was amazing was very helpful and…

Dan was amazing was very helpful and was alway checking in to make sure my journey was going well 10/10

30 de octubre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for the feedback, glad to see you were satisfied with the service. We have passed the feedback on to Dan, and he was very happy to hear this.

Valorada con 5 estrellas sobre 5

Very professional and efficient and…

Very professional and efficient and kept me informed all the way through the process.

28 de octubre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Many Thanks, glad to hear we could keep you informed and make things smooth.

Valorada con 5 estrellas sobre 5

Fantastic Service

I cannot speak highly enough of the service I have received. Fast, polite, very prompt service, with follow up phone calls to make sure the breakdown service had arrived, and to make sure I was ok. Absolutely brilliant. Thank you for taking the stress out of a cold morning breakdown.

24 de octubre de 2025
Opinión espontánea
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I'm so glad our team could make your experience less stressful. I will make sure to pass on the feedback.

Valorada con 5 estrellas sobre 5

Home and dry again

Abdul made getting home so much easier than it could have been. Thanks Abdul 🙌
My mobility scooter and I made it back home within an hour which I think is outstanding service.

3 de octubre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your feedback. We're glad Abdul was able to help you get home quickly and safely.

Valorada con 5 estrellas sobre 5

Great service

Great service, prompt with getting the breakdown vehicle to us.
Luke i think was the guy's name on the end of the phone dealt with it very well, and a great after service.

A big thank you to John our recovery man..10/10

24 de septiembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Hi Ian,

Thank you for your kind words! We’re glad Luke and John took great care of you. I’ll pass on your thanks. If you need us again, we’re here for you!

Valorada con 5 estrellas sobre 5

Brilliant experience again

Oh dear, my second breakdown in two / three weeks!! This time I had my 5 year old granddaughter in my car with me! (School pickup)
Imagine my anxiety and stress as turning on my engine there was no power!! I firstly called family to ensure my granddaughter was collected from me. Then dialled fantastic Autohome. A warm, friendly, helpful, professional response from John. He quickly established where I was.
When I asked if as part of recovery they could drop me at or near home before my car going to my preferred mechanic, John said he would talk to Able Assist. He did and negotiated that if it was needed that would happen. Amazing.

John kept me well informed and checked several times I was OK.

Able Assist were the partners who came again to rescue me. Chris then Ljke kept me informed. My wait wasn't bad considering the delays on the A45.
Luke arrived, explained everything to me. He actually got my car going. Battery problem!! He took time to explain everything in simple terms and waited until I was confident to drive home. He said to keep my engine running after short journeys. (The battery is the original to my car, 8 years old. Being changed today!)

You'll see two recent reviews ftom me now. Ive taken the time to write a review again because Autohome have been consistently amazing. So professional and reliable. As an older female safety is so important to me to have an amazing breakdown cover company is important.
John in the office was totally customer focused and had excellent Customer care skills.
Lauren also took a call from me in this event and was helpful too.

A massive thanks to John at Autohome, to Chris and Luke at Able Assist.

I highly recommend Autohome, brilliant on service and price.

A massive

17 de septiembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your feedback and kind words. The relevant people have now seen the review and are very pleased.

Valorada con 5 estrellas sobre 5

Excellent service early in the morning.

Excellent service early in the morning.

The Staff of Auto home were so wonderful. They handled my difficult time so smoothly and efficiently. Every thing was prompted and continuous feedback. Thank you AUTO Home

2 de septiembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you so much for your feedback! It really makes us happy to hear that we’ve made a positive impact. We appreciate you taking the time to share!

Valorada con 5 estrellas sobre 5

Ella went out of her way

Ella went out of her way. Kept me updated with calls as to when the breakdown would arrive. I've been with this company years. Wouldn't swap for another. Top marks every time there's a problem. Always delt with ASAP. Lee, the breakdown man soon had it sorted & away. Thank you Autohome

14 de agosto de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your feedback and kind words. I will be sure to pass the feedback onto Ella as I'm sure she will be chuffed.

Kind Regards
Autohome Team

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