AUTOHOME AssistanceOpiniones 

87
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Call handler was lovely, calm and clear in terms of what she needed to assist me, how long it would take, and I had a follow up call to reassure me pick up on way. I also had a call later to assure h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Beth answered my call and was really helpful and understood the situation we were in with our car. She organised for the recovery to meet us the following day. She gave me a call that morning to let m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The call out was super smooth and Autumn, who took my call, was really helpful. I cannot fault the service, customer attention and speed. The recovery van came out in less than an hour. Thank you!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Right from first speaking to him Owen was polite and helpful and kept me informed about what was happening. The breakdown lorry arrived swiftly and car and myself taken to garage all within 2 hours of... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de seguros

Escrito por la empresa

Autohome Assistance was established on 8th April 1971, and has been providing reliable vehicle breakdown cover ever since. With over 50 years of experience, we offer comprehensive assistance across the UK and Europe. Whether you drive a car, van, motorbike, mobility scooter, powered wheelchair, or classic commercial vehicle, Autohome has you covered.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

87 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(87)

84 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very pleased with the service

I thought Gabrielle was efficient, polite and very helpful today, a lovely lady .

16 de febrero de 2026
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for the kind words, we're glad to see you were satisfied with your experience.

Valorada con 5 estrellas sobre 5

Amazing service and wonderful people at…

Amazing service and wonderful people at Autohome Assistance, can't thank them enough!
Got a screw stuck in my tire on my mobility scooter which left me with a flat tyre. I rang the recovery service as was stuck at the side of the road in miserable weather and just wow, they were brilliant. They got me recovered with a ride home and did it all within an hour of first calling them. They kept in touch making sure I was okay and informed as to what was happening and even followed up after I had been recovered to make sure I was okay and safely back home.
True earth angels that had my back and gave me the confidence to know in the future if anything happens they got me covered. Thank you, thank you, thank you to you all for such amazing help.

12 de febrero de 2026
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your lovely review. We’re glad we could get to you quickly and make sure you got home safely. Your kind words mean a lot to the whole team, and we’re always here if you ever need us again.

Valorada con 5 estrellas sobre 5

First class service…

Gabriel was absolutely fantastic kept me informed all the way. Less than hour for homestead assistance very impressive. Considering I had to wait 11 hours for the AA at roadside 🤨🤨

This is the 2nd time i have joined Signal due to me getting a company car for 11 years or I would never have left.

I would advise anyone to give them a try 10/10

The driver also was excellent got me hoing within 10 minutes and gave me some great advice 👍

12 de febrero de 2026
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your kind words. We're glad to see the breakdown situation was handled promptly and smoothly.

Valorada con 5 estrellas sobre 5

Prompt arrival of a mechanic who took a…

Prompt arrival of a mechanic who took a lot of time trying to solve the problem. The car had been unopenable but he got it open but found the lock barrel was kaput. Nothing more could be done at the time.8

2 de febrero de 2026
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your feedback; it means a lot. Hope all goes well with further repairs.

Valorada con 5 estrellas sobre 5

The call was answered quickly

The call was answered quickly. Lauren the young lady who helped me was very professional and helpful, keeping me informed every step of the way. I have been with Autohome for many years with no problems at all

29 de enero de 2026
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your feedback and for your continued loyalty. It is greatly appreciated.

Valorada con 5 estrellas sobre 5

My car broke down with a jammed…

My car broke down with a jammed handbrake making it even more harder to recover. Autohome and their contractor made the difficulties seem a piece of cake. The communication has been second to none, genuine courtesy and all of the staff who helped were all as polite. Thanks to all of the team for such a great recovery and the high level customer service you gave me.

27 de enero de 2026
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you so much for your feedback! We’re really glad to hear that the stressful situation got resolved smoothly. Your thoughts mean a lot to us!

Valorada con 5 estrellas sobre 5

A nice warm cab

A nice warm cab, goodusic & man able to help!! Thank you!

23 de enero de 2026
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for the feedback, great to hear it went smoothly.

Valorada con 5 estrellas sobre 5

Scania recovery

I have been with Auto home recovery for many years, on the 3 occasions I have had to call on their services I can honestly say they dealt with the issues extremely well,my recent request was dealt with professionally and thoughtfully listening to our needs carefully, they kept me up to date and organised the necessary recovery with a reputable company whose operative was extremely helpful and careful looking after our show truck very well, full Marks.

15 de enero de 2026
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your feedback! I'm glad to hear that you were satisfied with the service.

Valorada con 5 estrellas sobre 5

Came out very quick

Came out very quick, Dan was very friendly and polite, managed to get my car started and advised me what I needed to do next.

6 de enero de 2026
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your feedback, glad to hear the assistance went smoothly.

Valorada con 5 estrellas sobre 5

Great communication

Great communication, several call backs to ensure I was ok. Answered queries that were had. Helpful and kept updated throughout.

5 de enero de 2026
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your feedback. Glad to hear all went smoothly.

Valorada con 5 estrellas sobre 5

Lauren was so helpful

Lauren was so helpful. She explained every step of the way on what was going on with the recovery.
She put me at ease in a stressful time and recovery was out of this world.
All sorted in less than one hour.

31 de diciembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your feedback. We're glad everything went quickly and smoothly.

Valorada con 5 estrellas sobre 5

First rate service

First rate service. Gabrielle was very polite and helpful, and rang me a couple of times to keep me informed and then followed up to make sure everything went ok. And Adam from Able Assist was brilliant and got my problem sorted very quickly.

22 de diciembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for the feedback. Glad to hear everything went smoothly.

Valorada con 5 estrellas sobre 5

Absolutely brilliant service only…

Absolutely brilliant service only waited 20 mins to get recovered and the guy was a really nice friendly bloke got me back home safe and sound can't thank you enough for a great service.

21 de diciembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your feedback. Glad to hear it went quickly and smoothly.

Valorada con 5 estrellas sobre 5

Exemplary assistant …

Great assistance by the first initial phone call to the recovery and getting home safely. The driver was exemplary. Well done Autohome.

5 de diciembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your kind feedback. Glad everything went smoothly.

Valorada con 5 estrellas sobre 5

Gabriele was just amazing

Gabriele was just amazing, call3ed back to make sure all was ok, she made sure all the opion where told to me in a calm manner, Gabriele you are amazing and thank you

2 de diciembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your feedback. This has been passed on to Gabrielle, and I believe she has already seen it. I'm glad you had a pleasant experience during a difficult time.

Valorada con 5 estrellas sobre 5

Prompt/efficient.

Prompt, polite and courteous response to my call. Excellent service by the recovery company.
Flat battery all sorted within one hour of my call to Autohome.

2 de diciembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Glad you had a good experience, thank you for your feedback.

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service today from Sabah and from Jon Beech recovery. Came out from work to a car that wouldn't start. Made a phone call to motoring assistance, explained to Sabah how the car park would be locked at a certain time, she gave an estimate of how long recovery would be and gave us an option for her to contact the recovery agent directly to
explain the situation with the promise of a phone call back within 10 minutes. Call back came minutes later with updated time. Assistance came within the time given, professional service from Jon Beech, problem diagnosed and car started for a safe journey home. Follow up phone call from Sabah checking in after the hour to make sure everything was ok. Could not fault from start to finish .

27 de noviembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for sharing your experience. Your feedback is greatly appreciated.

Valorada con 5 estrellas sobre 5

Fantastic service today,instantly…

Fantastic service today,instantly answering of phone,clutch went in car,within 1hr from start to finish we were home within 2hrs.Cant thank-you enough,great company,highly recommend.

24 de noviembre de 2025
Opinión espontánea
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Respuesta de AUTOHOME Assistance

Thank you for your kind words. We’re delighted we could get you back on the road so quickly. We appreciate your recommendation

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