Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I placed a request in Autumna abd they were extremely resourceful and offered various options and could reacted wert efficient and prompt manner 🙏 thank you

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was pleased with the response l received from Autumna. I was contacted by several institutions very quickly. In the end we decided against respite care and thought we would manage as a family, but w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Cuidado de personas mayores
  2. Asilo de ancianos
  3. Centro de asesoramiento al consumidor
  4. Geriátrico

Escrito por la empresa

Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

142 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,6

Todas las opiniones

(142)

39 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very professional support and advice…

Very professional support and advice from Tosin at Autumna. Good options forwarded and good follow up procedure.

20 de septiembre de 2024
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Thank you very much for your feedback and kind words. I am pleased that you have found our services helpful during your search. Please come back to us at anytime should you need any further help! Best wishes, Tosin

Valorada con 4 estrellas sobre 5

Friendly approach and helpful

5 de septiembre de 2024
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Thank you for your comments Brian. We are friendly and helpful so it's much appreciated when one of our clients puts it into words! Be sure to get back in touch if there is anything else we can help you with in the future.

Valorada con 5 estrellas sobre 5

Always keeping in touch home for mum without being…

Always keeping in touch without being pushy politexx

9 de agosto de 2024
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

We are really pleased to hear that you were happy with our service and our sensitive but positive way of keeping in touch. We are always here to help you in the future! Very best wishes to you and your mum.

Valorada con 5 estrellas sobre 5

The lady on phone was helpful

The lady on phone was helpful, putting where I needed to be, searching for residential places, for a gentleman I know, especially with in a 12 mile radius of where I live

31 de julio de 2024
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

So good to hear that we were able to help you and your friend. Please be sure to get back in touch if you would like any more support or assistance in the future.

Valorada con 5 estrellas sobre 5

Although I am still undecided as to…

Although I am still undecided as to what and where to move to, I welcomed the help given from Autumna and as soon as I feel more able to make a decision I will be in touch to see if you have anymore new developments.
Thank you.

5 de agosto de 2024
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Shirley. Thank you so much for your lovely review. Do come back to us when you are ready, and in the meantime, best of luck with your search!

Valorada con 4 estrellas sobre 5

A useful service when trying to choose care.

Their forms were clear and easy to complete. They asked sensible questions about the type of help I needed and what I could afford to pay. They asked relevant questions about my home situation without being intrusive or personal.
The shortlist was about the right length, not overwhelming however, some of the businesses did not provide care in my area, or did not provide all the services I needed.
It was good to get follow up contact.

8 de julio de 2024
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Kay, we are really pleased to hear that you found both our form and service helpful and sensitive. Sometimes we only have certain information about providers, but glad to hear the majority of services were in the right area for you. Do get back in touch if you need any help now or in the future.

Valorada con 5 estrellas sobre 5

Quick response from care homes…

Quick response from care homes available in the area

10 de julio de 2024
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Really pleased to hear that you received quick responses from the care homes- we know how important this is for finding the right care. Please do come back to us at any time if you have any questions or would like any further support!

Valorada con 5 estrellas sobre 5

Assistance in identifying possible…

Assistance in identifying possible residential faciyis always helpful

17 de junio de 2024
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi there. Really glad to hear that you found our service helpful and we could assist you in identifying some possible options. Please come back to us at anytime should you need any further help!

Valorada con 5 estrellas sobre 5

Autumn we're caring and helpful ,

Autumn we're caring and helpful ,

1 de julio de 2024
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Thank you very much for your feedback and we are so glad to hear that you found our service caring and helpful. Please do come back to us anytime if you need us.

Valorada con 4 estrellas sobre 5

No Respite for Caregivers

I’m finding it difficult to understand why Nursing Homes for Parkinson’s Patients have problems providing respite for the caregivers to have a necessary break from caring.
Respite is essential for full time family Carers. We need a break or we will break!
Autumna saved me time by researching the homes for me. But unfortunately they weren’t able to help.
To be honest, they came up with the same answers as I did! There is no Respite beds in Nursing Homes because the Nursing homes are prioritising Permanent patients. So where does that leave myself and other full time carers!

14 de junio de 2024
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Susan, really sorry to hear about this. We are finding that most homes are asking for 1-2 weeks notice when asking for respite which I know is short notice when you are trying to book a holiday or have a break. Please come back to us nearer the time of your break and we can look again for you. We can also look at alternatives such as respite home care or live in care if this is a possibility. We are here for you if there is anything else that we can do. Best wishes, The Team at Autumna.

Valorada con 5 estrellas sobre 5

Very quick response to give nearest…

Very quick response to give nearest homes availability

15 de junio de 2024
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Really pleased to hear that you found our service helpful- we understand how important it is to reach out quickly when you are looking for care. Please come back to us whenever you need. Best wishes, the Team at Autumna.

Valorada con 5 estrellas sobre 5

Prompt and efficient service

I received a sensible number of options via email. Many of the places also sent a personalised follow up email asking if they could help any further . My mum is currently sorted in a rehabilitation facility but should I need to explore care in the future I would use this site again .

13 de mayo de 2024
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

We are really pleased to hear that you were happy with the options received and that you received support from our follow up team. We are always here to help you now and in the future! Warmest wishes.

Valorada con 5 estrellas sobre 5

Helped find care for my dad

I tried a few different services to help me find care for my dad and I gave autumna a call last Saturday. The lady I spoke with was very helpful in putting me in contact with some care homes who I hadnt found already. Managed to sort something already and dad will move in soon. Relieved how quickly they helped me find homes who could help.

11 de mayo de 2024
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Arthur. We are so pleased to hear that you found the service helpful and we are always here should you need any further support! Best wishes for your dad and we hope all goes well with the move.

Valorada con 1 estrellas sobre 5

Patronising& discouraging group.

Newly in receipt of an inheritance,I filled in a query form for modest purchase in Newcastle.
I received a most discouraging message,advising me to ask the Council to house me!
I am housed,I do not need your patronage..
If people with £ 100,000 are too poor to apply,don't include this range in your selection.
Their e mail reply,suggested I might find more money!

2 de mayo de 2024
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Denise, we have reached out to you directly via email to see if we can offer any further support.

Unfortunately, every search is different and whilst some areas of the country have many options available, others have very few. Our search parameters allow a wide selection so that we can support as many people as possible in their search but we are not always able to find appropriate choices based on customer needs.

We are really appreciative of your review as you've helped us identify an area where we can better support individuals by giving a more bespoke set of guidance when we're unable to find appropriate options. Please don't hesitate to get back in contact if you need any further support.

Kindest regards
Roni Statham - Support Team Leader

Valorada con 5 estrellas sobre 5

Outstanding customer service

I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advice, when this whole process of trying to sort out the best for elderly parents feels so fraught and stressful, and you don't understand the process or the NHS/Social Services jargon, and you feel like your being pushed into a corner! Thank you Debbie, you made my day a whole lot better! Ros

16 de agosto de 2022
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

It was my pleasure Ros and I am so glad I was able to help and reassure you. We know how stressful the whole process is and it doesn't help if you have to wait ages to get the answers you need! Hope everything goes well. Debbie

Valorada con 5 estrellas sobre 5

Excellent service

I have recently contacted Autumna.co.uk regarding a care placement for my Mum. The response by Autumna was very quick and comprehensive where I received a list of local care providers appropriate to the needs I described in addition, the providers were able to contact me directly (as I requested). The follow up has been helpful and good- I would definitely recommend.

3 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

What an amazing service this company provides.
I was helping my friend research care homes and following a 'bot' conversation Debbie from Autumna contacted me.
For a very reasonable fee, they carried out all the research needed to identify appropriate accommodation for my friend and presented it in a professional, user-friendly report, all within the agreed timescale.
They were very approachable and I would be more than happy to recommend them to anyone seeking assistance with what can be a very stressful and hassle-filled experience.

5 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a brilliant service !!

What a brilliant service !!
Exactly what people considering a retirement home need as well as their families.
A great web site with really useful links as well as phone numbers for the technically challenged and super personal contact when you phone Autumna.
They certainly helped me work through the issues including many I had not thought about.

11 de junio de 2020
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más