I used BaliEasy’s service to extend my EVOA, using the express option. I found the entire process very smooth, professional and… easy! The team were always available on WhatsApp to answer my qu... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Best experience ever, the whole process didn’t take longer than 10 minutes and support was very helpful and they answered immediately and they helped me to activate my plan, thank you so much.
La empresa ha respondido
Order a few weeks ahead. Need to fill out a google form for each eSIM. A day or two before, we received QR codes for each eSIM in email. The prices compared to Telkomsel stands at airport are circa 3... Ver más
La empresa ha respondido
Easy, great help via what's app chat, great service, highly recommend. Easy to set up from home in Australia before we arrived in Bali
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
BaliEasy is your all-in-one solution for everything you need in Bali, whether you’re visiting or staying longer! We provide a seamless experience by offering a range of services designed to make your time in Bali stress-free. From eSIM plans to keep you connected, car and bike rentals for exploring the island, and stunning villas for a comfortable stay, to visa assistance and exciting tours, we’ve got it all. Our goal is to combine convenience, quality, and local expertise, making BaliEasy the go-to choice for travelers and residents alike. Let us take care of the details so you can enjoy Bali to the fullest!
Información de contacto
Indonesia
- hello@balieasy.com
- balieasy.com
4,8
Excelente
104 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Best experience ever
Best experience ever, the whole process didn’t take longer than 10 minutes and support was very helpful and they answered immediately and they helped me to activate my plan, thank you so much.
30 de abril de 2026
Opinión espontánea
Respuesta de BaliEasy
Thank you so much for your kind words!
We’re really happy to hear everything went smoothly and that our team could assist you quickly. Enjoy your plan, and don’t hesitate to reach out anytime you need help!
Easy and good value
Easy, great help via what's app chat, great service, highly recommend. Easy to set up from home in Australia before we arrived in Bali
23 de abril de 2026
Opinión espontánea
Respuesta de BaliEasy
Thank you so much, Craig! We’re glad everything was smooth and easy for you.
Happy to hear our WhatsApp support could help along the way. Really appreciate the recommendation and hope to assist you again on your next trip! 🙌
Service 10/10!
22 de abril de 2026
Opinión espontánea
Respuesta de BaliEasy
Thank you so much for your kind words! We’re really happy to hear you had a great experience with us. Looking forward to assisting you again anytime you need 🙏
Great service, great price - perfect.
Great service, very quick reaction - got my mobile activated 15min to midnight so that I make the same day deadline through quick and uncomplicated communication on WhatsApp. And the price is unbeatable as well. Perfect.
20 de abril de 2026
Opinión espontánea
Respuesta de BaliEasy
Hi Yvo, thank you for the amazing review! We really appreciate your trust and we’re glad we could assist you right when it mattered. If you need anything else during your time in Bali, feel free to reach out anytime,
Super quick and easy
Super quick and easy, support via WhatsApp was instant! Highly recommend.
19 de abril de 2026
Opinión espontánea
Respuesta de BaliEasy
Thanks for the high recommendation! We're glad we could get you connected instantly. Our team is always just a WhatsApp message away if you need anything else. Safe travels!
Superb service and prompt
15 de abril de 2026
Opinión espontánea
Respuesta de BaliEasy
Hi Rajdeep, thank you for choosing BaliEasy! Providing fast and efficient service is our top priority, so we're glad you had a great experience. See you next time!
Recommended 100%
I never had a service like this, they really try to help you if you have any inquiry. Also it has a good price. Recommended 100%
15 de abril de 2026
Opinión espontánea
Respuesta de BaliEasy
Thank you so much for your kind recommendation, Jorge!
We really appreciate your support—it means a lot to our team. Looking forward to helping you again anytime you’re in Bali
Fantastic visa extension service
I used BaliEasy’s service to extend my EVOA, using the express option. I found the entire process very smooth, professional and… easy!
The team were always available on WhatsApp to answer my questions, and replied in a very courteous and friendly manner, which was so great.
Their advice on what to do at the Immigration centre in Ngurah Rai was perfect, as I was in and out in 15 minutes. I noticed that the regular queue was already up to 78 people at 8:15am in the morning, and each one was taking many minutes to process… so I am very grateful to have had the experience I did, thanks to the express option.
I highly recommend them to anyone extending their visa in Bali
6 de abril de 2026
Opinión espontánea
Respuesta de BaliEasy
Hi Peter,
Thank you so much for your amazing and detailed review! We truly appreciate you taking the time to share your experience.
We’re really happy to hear that the express service made your Bali visa extension smooth and efficient, and that our team could support you clearly throughout the process. It’s great to know our guidance helped you save time at the immigration office as well.
Your recommendation means a lot to us, and we’re grateful for your trust. We’d be more than happy to assist you again anytime you’re in Bali 😊
Pretty easy process
Pretty easy process, selected the Express option and even though they had to deal with the national holiday and the immigration office being closed for nearly a week, they handled everything smoothly!
26 de marzo de 2026
Opinión espontánea
Respuesta de BaliEasy
Thank you so much for your kind review, River! We’re glad to hear the process felt easy and smooth, even during the national holiday period. We truly appreciate your trust in our service.
Very good support
Very good support, they helped me for creating my eSIM. Thank you
31 de marzo de 2026
Opinión espontánea
Respuesta de BaliEasy
Thank you so much for your kind review, Igor! We’re glad we could assist you with setting up your eSIM smoothly. Really appreciate your support 🙏
Awesome customer experience
Great price for our e-sims and when needed to contact customer service via WhatsApp they had us up and running within a few minutes. Would highly recommend and will use them again.
28 de marzo de 2026
Opinión espontánea
Respuesta de BaliEasy
Thank you for sharing your experience, Helen! We’re really happy we could handle everything smoothly for you, even during the holiday period. Appreciate your trust 🙏
Respuesta de BaliEasy
Thank you so much, Ahmed! We’re happy to hear everything was quick, easy, and well communicated.
Absolutely amazing customer support
Absolutely amazing customer support! I used Bali easy for 2 months in Indonesia and after the first month my esim expired I had to buy a new one by federal regulation, and had some trouble with the settings. Customer support via WhatsApp took excruciating time to help me through every single possibility and never gave up. I was almost ready to give up myself when they came up with the solution.
Please note the first month when I used Bali easy esim I had absolutely no problem setting it up or using it... so this issue was definitely something with my phone.
Since they are based on the Telkomsel network coverage is fabulous even on remote islands like Gili Air.
Their prices are the best that I found and a very important thing is they include a phone number which is useful for things like go pay or grab delivery etc in Indonesia.
I highly recommend BaliEasy esim and will continue to use them on my future trips to Bali!!
14 de marzo de 2026
Opinión espontánea
Respuesta de BaliEasy
Thank you so much for your amazing and detailed review, Yvonne! We truly appreciate you taking the time to share your experience.
We’re really glad our team could support you through the issue and find a solution in the end, your patience means a lot to us 🙏
Also, thank you for highlighting the coverage and local number benefits. We’re happy to hear it helped you stay connected even in places like Gili Air.
Looking forward to assisting you again on your next trip to Bali 😊
Great company
Great company! Exceptional customer service and communication. So helpful and always quick to respond to any questions. They go through everything with you! Would recommend for getting eSIMs or physical sims.
5 de marzo de 2026
Opinión espontánea
Respuesta de BaliEasy
Thank you so much for your kind words, Aisling! We’re really happy to hear you had a great experience with our team and found our service helpful and responsive.
We truly appreciate your recommendation and hope to assist you again on your next trip to Bali.
I extended my Bali Easy visa
I extended my Bali Easy visa, and the whole process literally took only 10 minutes! The next day I went to the immigration office just once and received my visa immediately. I am very grateful to the company and its staff — they work quickly, efficiently, and with respect for the client. I highly recommend them!
3 de marzo de 2026
Opinión espontánea
Respuesta de BaliEasy
Thank you so much for your kind review, Oksana! We’re really happy to hear that your visa extension process was quick and smooth, and that everything went well at the immigration office.
Our Bali visa service is one of our newer products, and we’re fully committed to delivering top-notch support with our expert team to make the process as smooth as possible.
We truly appreciate your trust and look forward to assisting you again in the future 😊
Great customerservice for any question…
Great customerservice for any question about e-sim. Fast reactions by whatsapp and pleasant communication.
2 de marzo de 2026
Opinión espontánea
Respuesta de BaliEasy
Thank you so much for your kind review, Marlien! We’re really glad to hear you had a great experience with our team and found our communication fast and helpful.
Perfect customer service
Note to self, remember the KYC form. I didn’t fully activate my eSIM but luckily I was able to chat with one of the team over WhatsApp. They got me set up in minutes. It’s almost midnight here and their rapid fire customer service saved the day! Can’t thank them enough.
20 de febrero de 2026
Opinión espontánea
Respuesta de BaliEasy
Hi Marcel,
Thanks so much for the lovely review. We really appreciate it.
We’re glad we could help you get everything sorted quickly, especially that late at night. That’s exactly what we’re here for.
If you need anything else along the way, just reach out. We’re always happy to help.
Seamless Connectivity & World-Class Support – A Must for Indonesia!
I hoghly recommend eSIM BaliEasy! Moving to a new country can be overwhelming, but getting my connectivity sorted was the smoothest part of my entire journey to Indonesia.
I reached out to them before my move, and they made the process of purchasing and pre-activating my eSIM incredibly simple. The onboarding process was intuitive and fast, but what truly sets this company apart is their WhatsApp customer service. It is truly top-notch.
Every time I had a question or needed to add an add-on to my plan, they responded almost immediately with clear, helpful explanations. It’s rare to find a team so dedicated to their customers' peace of mind. To the team at BaliEasy: thank you for your brilliant service and for making me feel supported from day one. You guys are doing an amazing job!
20 de febrero de 2026
Opinión espontánea
Respuesta de BaliEasy
Hi Hasan,
Thank you so much for taking the time to write such a thoughtful review. It really means a lot to our team.
We’re genuinely happy we could support you during such an important transition. Helping our customers feel confident and taken care of is always our priority, so your message truly motivates us to keep doing our best.
If you ever need anything while you’re in Indonesia, we’re just a message away. Wishing you all the best in your new chapter here!
Excelente service and personal…
Excelente service and personal assistance
16 de enero de 2026
Opinión espontánea
Respuesta de BaliEasy
Hi Natt,
Thank you so much for your kind words! We truly appreciate your trust and are very happy to hear that you were satisfied with our service and personal assistance. It was our pleasure to assist you.
We look forward to helping you again in the future 😊
eSIM did not work - got refund after review!
This is a complete scam. The eSIM never worked. Five different people in Bali who deal with eSIMs tried to install it — all failed. Support refused to issue a refund for a service that does not function. I walked out of the airport with zero internet. Do not believe the promise that it will work upon arrival. Save your money and stay far away from this company.
After I wrote this - I got a refund! And thanks for that! 🕊️🙏
31 de enero de 2026
Opinión espontánea
Respuesta de BaliEasy
Hi, thank you for updating your review and for confirming that you received the refund, we really appreciate it.
For transparency, we’d like to clarify the situation:
• You arrived in Bali on 31 January, and on the same day our team contacted you via WhatsApp to check whether the eSIM internet was working. This is part of our standard follow-up for all customers upon arrival.
• We received your reply via WhatsApp on 7 February.
• The eSIM could not be transferred to another device, as Indonesia requires IMEI registration for each device. Once an eSIM is installed, it is tied to the registered IMEI and cannot be moved to a different phone or different IMEI.
• After confirming that the internet was not usable on your device, we processed a full refund.
• Refunds typically take 3–14 business days, depending on the payment gateway and the customer’s bank.
We sincerely apologize for the inconvenience you experienced upon arrival and understand how stressful it can be to be without internet at the airport.
We want to reassure future customers that unused services are fully refundable, and we always take responsibility when a service cannot be delivered as expected.
Thank you again for the update, and we wish you a pleasant stay in Bali.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.