Barestep Opiniones 

I was excited to purchase tgese shoes while they were affordable and made sense.
However, I ordered two weeks ago and their tracking is non-existent. I have sent 4 emails with inquiries and recieved zero replies, not even a courteous form reply. Anyway, as a e-commerce business owner, I am understanding of shipping delays but the lack of customer service is a deal breaker for me. With the immense competition one would think a smaller company might try harder.
Tracking system is simply non existent, it does not update.
Emails go without any reply.

I will actually send these shoes back ifcI ever receive. It has been two weeks so.....

I see now from the pictures that your product has changed from being authentic to just adding “barestep” to Temu shoes. My order was for 2 pairs, I only received 1 and within a few days the lace has snapped. Probably my fourth time gently putting them on. Your business has become a scam and I will share this comment everywhere to ensure that others don’t succumb to this lie.

I placed my order on February 3rd. Today is February 17 and I haven't heard from this company since then. I've emailed several times to try and locate my order but haven't even received the courtesy of a response. Perhaps I'm the outlier but I'm still waiting and I caution anybody contemplating ordering from this company to be very cautious!!!

Since the date of order as recorded below, I have had no communication regarding the intended delivery date.
I was led to believe that the purchase would be delivered with a week
I sent an e-mail 5 days ago to ask for information regarding delivery
I have had no response to that at all
Currently it feels like Barestep do not want to communicate - The is no contact number to follow up on.
I am a very unhappy customer at this stage

We tried to buy the Black Friday deal (BOGO). Their website kept offering upsells, which we did not want and unchecked before purchase. Yet, we were still sent an extra pair of shoes (i.e. 3 pairs in total), which we were initially charged for, and were charged the unwanted shipping insurance.
We received the package only after having to contact Barestep ourselves to follow-up on why we had not received the package. We did then manage to get them to process the refund for the extra pair of shoes, but still had to pay for the unwanted shipping insurance.
Upon finally receiving the package on the 11th of December, we found that it contained 3 pairs of Active 2.0. One pair fit correctly, but we wanted to exchange the second pair, and informed them on 17 December 2025. Returns simply were not working on the mobile ssite, the have NO telephone support, and the customer support representative tooks DAYS to respond on email. In fact, they took so long to respond that we also had to change addresses for shipment twice.
We requested specific replacements that they had in stock at the time, but they've taken so long to respond that those sizes then sold out. It is currently 16/2/2026, and we still have no resolution.

The Customer service is absolutely terrible.

Horrible horrible horrible. Worst company that I have ever dealt with. It has been more than two months trying to sort out what was initially an exchange, but has now turned into a refund. Flabbergasted by this shocking service. No way to contact them at all.

Love Barestep, most commutable shoes to wear, especially if you stand or walk a lot.

I've tried to make contact with the company for almost a week. The size fit is too tight, I relied on the "easy swap" policy but it seems it not working.
This is the problem with a digital only platform. There are no contact number to register complaints.

I believe the pills are helping me. I need to lower my A1C. They really help with numbness. I would like to renew my subsciption. I have told 3 of my friends about the pills. They suffer with numbness.

I went out on a limb...ads can what they want. As a 100% disabled veteran, with foot issues obviously, shoes are a must work for me. I now own six pair. Multiple whites, blacks and now the boots. I have recommended them to all my hospital people...people who walk around disney all day... bare feet.. love to be in them...and now I can wear them... hard to believe they are actually shoes.

The shoes came quickly. They are very comfortable. I like them a lot.

Bought my first pair and then realized I should have bought smaller size. They were very comfortable. So, I decided to buy 2 more pairs (smaller) and they are great. I have them on now. :)

Great shoe. Quick delivery. I will buy more.

See BS55567,I am awaiting on my order.
I prefer Barestep 2.0 size 7

I don’t usually complain about service but this was a particularly annoying experience. I ordered during their BOGO special and accidentally ordered on size wrong. The exchange process wasn’t bad at first, Mary was very helpful. But then - my house number was never added to the delivery address and The Courier Guy got lost (for both the first delivery and the second). The exchange was a complete mess, they pretty much forgot about it. Then when I emailed them, they sorted it out BUT then my cell number given to the courier was incorrect and I had to email again to find out what was happening. Not sure how they got my number wrong because they had it from the first time. The shoes are comfortable but I don’t think it was worth the effort.

Order not delivered andcant get hold of customer support.

Delivery was quick after purchase but then one pair had to be exchanged and its been a month now and we haven't received the new pair yet.

I havent received it yet...you told me to send my cell phone number I have...no delivery as yet.

Very bad customer service on returned items