We were looking for a used car and had seen a Peugeot 3008 on Baylis’s site. We went in, we were warmly greeted, not pressured in any way. We were left to look around before talking to Dale Hope-Wilki... Ver más
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Consulta las opiniones de los clientes
Great customer service, Dan was calm, knowledgeable and polite throughout the transaction. Having visited 2 major dealers in Cheltenham earlier in the day, the sales people seemed only interested in t... Ver más
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Great experience, brilliant staff especially Gary couldn’t do enough to help me Will only buy my cars from Bayliss Evesham
La empresa ha respondido
Good experience overall. Went to investigate used car options on Saturday, looked at a couple of vehicles with Nathan Reynolds and able to get a test drive immediately. Decided a particular MG HS PH... Ver más
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Información sobre la empresa
Escrito por la empresa
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Información de contacto
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Reino Unido
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,7
Excelente
726 opiniones
Ha contestado el 92% de las opiniones negativas
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Staff friendliness and helpfulness
25 de febrero de 2026
Respuesta de Baylis Group
David, thank you for the 5 Star review. I am pleased to hear the team were friendly and helpful during your recent visit. We appreciate you taking the time to leave us feedback, Baylis Customer Care.
Process easily explained by James.
28 de febrero de 2026
Respuesta de Baylis Group
Martin, thank you for the 5 Star review. I am pleased to hear that the process was explained well by James. We hope to see you again in the future. Baylis Customer Care.
We first made enquiries at Baileys
We first made enquiries at Baileys, very impressed with Gary the salesman, but said that we had only just started looking. We loved the Corsa and decided over the weekend that we wouldn’t go any further and put a reservation on the car. Gary was on holiday so as soon as he returned we met up with him and did the deal, he was so helpful explaining all the details of the car new to me. We collected it a few days later and I am delighted with my new car.
27 de febrero de 2026
Respuesta de Baylis Group
Margaret, thank you for the 5 Star review. It is lovely to hear that Gary was helpful during the purchase of your new Corsa and that he explained all the details and turned around collection within a few days. We hope to see you again in the future, Baylis Customer Care.
Emily at MG Baylis in Gloucester really…
Emily at MG Baylis in Gloucester really assisted me in the process of buying a car. She was always very friendly and went the extra mile in helping me with the paperwork involved when buying a car. I felt in good hands.
28 de febrero de 2026
Respuesta de Baylis Group
Sally, thank you for the 5 Star review. I am pleased to hear that Emily went the extra mile during your purchase. I am glad you felt in good hands and that she was friendly too. Take Care, Baylis Customer Care.
Craig was brilliant
Craig was brilliant, very patient and not too pushy. Very professional
28 de febrero de 2026
Respuesta de Baylis Group
Anne, thank you for the 5 Star review. I will be sure to let Craig know how brilliant you found him and that he was patient, professional and not pushy. Baylis Customer Care.
Friendly and very efficient Service…
Friendly and very efficient Service from Keith. Held our hand throughout the process of purchasing and nothing was too much trouble. Wouldn‘t hesitate to recommend.
1 de marzo de 2026
Respuesta de Baylis Group
Caroline, thank you for the 5 Star review. I am pleased that Keith was friendly and provided efficient service. I will be sure to pass along your kind words to him, Baylis Customer Care.
There was no hard sell
28 de febrero de 2026
Respuesta de Baylis Group
Alan, thank you for the 5 Star review. I am pleased to hear you didn't feel like there was any hard sell during your experience. Take Care, Baylis Customer Care.
Wonderful customer service from James…
Wonderful customer service from James Roorke
also Michelle
James went out of his way to make sure I bought what I needed, A car to suit my requirements. Many thanks for putting up with my demands, especially on your time and patience.
28 de febrero de 2026
Respuesta de Baylis Group
Mary, thank you for the 5 Star review. I will be sure to pass along your lovely feedback to James who went out of his way to make sure the car was suitable for your requirements and within a time scale to align with your needs. Baylis Customer Care.
Poor communication between the sales…
Poor communication between the sales team resulted in an unnecessary delay in receiving the car
28 de febrero de 2026
Respuesta de Baylis Group
Thank you for your feedback, and we’re sorry to hear that your experience was affected by poor communication and delays.
This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We would welcome the opportunity to look into this further, please could you contact us at info@baylis.uk.com with some more details so we can investigate and work towards resolving the matter for you. Baylis Customer Care Team
Respuesta de Baylis Group
Judith, thank you for the 5 Star review. I am pleased you found the team to be kind and informative not applying any pressure. We hope to see you again, Baylis Customer Care.
Vauxhall Baylis Worcester
Vauxhall Baylis Worcester - Pete the person who I purchased the car from, brilliant customer service and hand over of used car on day of pick up. Really good customer service, pleasant and happy to answer questions/ queries. A great experience at Baylis Vauxhall Worcester
27 de febrero de 2026
Opinión espontánea
Respuesta de Baylis Group
Rebecca, thank you for the 5 Star review. I will be sure to pass along your lovely feedback to Pete who provided brilliant customer service and was pleasant, answering all the questions you had throughout. We hope you are happy with your purchase, Baylis Customer Care.
Baylis Merthyr (Vauxhall)
Very helpful staff member (Ioan Jenkins). Most polite & a pleasure to be a customer of his on both occasions we had dealings with him.
26 de febrero de 2026
Respuesta de Baylis Group
Celia, thank you for the 5 Star review. I am pleased to hear that Ioan was helpful and polite making your experience a pleasant one. Take Care, Baylis Customer Care.
Really helpful individualised service
Really helpful individualised service, taking into account particular requirements
25 de febrero de 2026
Respuesta de Baylis Group
Ruth, thank you for the 5 Star review. I am glad to hear you felt the service was personalised and tailored to you and your requirements. We hope to see you again in the future. Baylis Customer Care.
Thank you Nathan
Thank you Nathan for all of your help and advice when we were choosing and buying our car. You were very professional, proficient and polite. Many thanks again - Karen & Mark
26 de febrero de 2026
Respuesta de Baylis Group
Mark, thank you for the 5 Star review. I will be sure to pass along your thanks to Nathan for all of his help and advice when choosing and purchasing your new car. It is lovely to hear he was professional and polite also, Baylis Customer Care.
Joe was very helpful
Joe was very helpful, understanding and supportive, on Thursday when I test drove car. He also had the car available on Monday 23rd which was perfect.
25 de febrero de 2026
Respuesta de Baylis Group
Elizabeth, thank you for the 5 Star review. I am pleased to hear that Joe was helpful, understanding and supportive throughout both the test drive and hand over of your new car. We hope you are enjoying your purchase, Baylis Customer Care.
Matt Booth is a very genuine honest…
Matt Booth is a very genuine honest person who dealt with everything professionally. He showed his vast knowledge having answers for all my questions. I purchased a 23 plate Vauxhall Grandland Ultimate which at 2.5 years old showed a few scuffs and scraps which I highlighted to Matt, he made notes and when I collected the car all work I highlighted was immaculate.
At no point did Matt try the hard sell, as this can often be off putting, Matt wanted me to purchase the right car for me, which I got.
I marked 4 out of 5 as I would have liked to have gotten a few more pounds off the asking price as everyone probably does.
From an experience point of view dealing with Matt it would be 5 out of 5.
I would definitely use Vauxhall in Worcester again. Thank you Matt for your assistance. Russ
25 de febrero de 2026
Respuesta de Baylis Group
Russ, thank you for taking the time to leave us a review. It is lovely to hear that Matt provided 5 star service and listened to your requirements, making sure that you purchased the right car for you. We hope to see you again in the future, Baylis Customer Care.
Very good service
Very good service. Offering a very reasonably priced deal. Nathan was very helpful and respectful to our wishes.
19 de febrero de 2026
Respuesta de Baylis Group
George, thank you for the 4 Star review. We appreciate you taking the time to leave us feedback and I will be sure to pass along your kind words to Nathan. We would love to know what we could have done to boost this to a 5, so if you have any further feedback feel free to reach out. Baylis Customer Care.
Polite and professional.
22 de febrero de 2026
Respuesta de Baylis Group
Richard, thank you for the 5 Star review. I am pleased to hear you found the team polite and professional during your visit. We hope to see you again soon, Baylis Customer Care.
I AM ABSOLUTLY SHOCKED!!!!
Why we didn't use Vauxhall before, very happy with our Combo EV it ticks all the boxes, Craig was spot on, straight to the point and honest. The manager of the dealership also cam to talk to us and make sure everything was comfortable..... as well as a personal video of the vehicle everything was outstanding :)
20 de febrero de 2026
Opinión espontánea
Respuesta de Baylis Group
Thank you for the 5 Star review. It is lovely to read such positive feedback, and I will be sure to pass along you kind words to Craig and the team for making you feel comfortable and happy with your new Combo. We hope to see you again in the future. Baylis Customer Care.
From walking onto the Worcester…
From walking onto the Worcester forecourt, Salesman Joe Lee was Outstanding. He introduced himself and was an absolute delight throughout, showing me round the car, offering a test drive which I gladly accept, and completing the sale while providing answers to all my questions. I am so happy with my new car and the excellent service that I have received. Thank you Joe.
23 de febrero de 2026
Respuesta de Baylis Group
Karen, thank you for the 5 Star review. I will be sure to pass along your lovely feedback to Joe as he was outstanding, answered all your questions and overall provided an excellent service. Glad to hear you are enjoying your new car, Baylis Customer Care.
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