We were looking for a used car and had seen a Peugeot 3008 on Baylis’s site. We went in, we were warmly greeted, not pressured in any way. We were left to look around before talking to Dale Hope-Wilki... Ver más
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Great customer service, Dan was calm, knowledgeable and polite throughout the transaction. Having visited 2 major dealers in Cheltenham earlier in the day, the sales people seemed only interested in t... Ver más
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Great experience, brilliant staff especially Gary couldn’t do enough to help me Will only buy my cars from Bayliss Evesham
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Good experience overall. Went to investigate used car options on Saturday, looked at a couple of vehicles with Nathan Reynolds and able to get a test drive immediately. Decided a particular MG HS PH... Ver más
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Información sobre la empresa
Escrito por la empresa
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Información de contacto
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Reino Unido
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,7
Excelente
727 opiniones
Ha contestado el 92% de las opiniones negativas
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From walking onto the Worcester…
From walking onto the Worcester forecourt, Salesman Joe Lee was Outstanding. He introduced himself and was an absolute delight throughout, showing me round the car, offering a test drive which I gladly accept, and completing the sale while providing answers to all my questions. I am so happy with my new car and the excellent service that I have received. Thank you Joe.
23 de febrero de 2026
Respuesta de Baylis Group
Karen, thank you for the 5 Star review. I will be sure to pass along your lovely feedback to Joe as he was outstanding, answered all your questions and overall provided an excellent service. Glad to hear you are enjoying your new car, Baylis Customer Care.
Not the best buying experience
Not the best buying experience. The salesperson left between buying and collecting the car. As a result I had to chase up the agreed fixes that were agreed but not completed by the time I arrived to collect the car.
Due to salespersons error a balance of £4 was still left to pay. rather than zero off the balance, I was asked to pay. The agreed full tank of fuel on buying was not delivered and in the invoice I was charged £30 for fuel ?? The sales price on the car was the price I expected to negotiated down from, yet you apply a £99 admin fee. When collecting the car I had to sit and watch the salesperson do the admin.
Sat nav system was not fixed before I collected, being advised I'd have to come back so it could go to the dealer as they have the specialist equipment. Later that evening I was able to find the software upgrade, download this and install onto the car.
Overall not a great experience. the only a action delivered on was a £2 parcel shelf clip. Pretty much sums up the experience. spend as little as you can and leave the rest to the customer.
23 de febrero de 2026
Respuesta de Baylis Group
Dear Stu,
Thank you for your review. I’m sorry to read that your buying experience did not meet expectations.
We should have ensured a smoother handover when your original salesperson left, and I apologise that agreed items were not completed prior to collection. I also understand how frustrating the £4 balance and the fuel query would have felt in the circumstances, and we’re happy to review this to ensure everything reflects what was agreed.
The £99 admin fee is a standard charge across our used vehicle sales, but I appreciate your comments around overall transparency. I’m also disappointed to hear about the sat nav issue, that should ideally have been resolved before handover.
Your feedback is taken seriously, and a manager will be in contact directly to review and resolve the outstanding points with you. Baylis Customer Care Team.
Revised review
Having initial confusion over weather the service was done or not at the branch I purchased the car from as no stamp in book and failed to reply to phone calls I visited my local baylis suzuki at Staverton who were exemplary in their help and confirmed service and the activated warranty also stamped book up to date 10/10 its just a pity the selling branch did not return my calls so the issue could have been easily sorted out! confidence in baylis suzuki now restored by the glos Staverton branch
16 de febrero de 2026
Respuesta de Baylis Group
Hi David,
Thank you for taking the time to leave your feedback. I’m sorry to read that you’re disappointed following your recent visit.I would like to clarify that the vehicle did receive the service as agreed. In addition, during the MOT we advised that the brake discs were showing signs of pitting. However, at the time of inspection they were still within the MOT standards. Brake discs can sometimes develop surface pitting or light corrosion, which may cause some noise under braking, but this does not necessarily mean they are below specification or unsafe. We always aim to be transparent about any advisory items so customers can plan ahead. That said, we certainly don’t want you to feel unhappy with your experience. If you would like us to re-inspect the brakes and talk through the findings with you in person, we’d be more than happy to arrange this and ensure everything is fully explained. Baylis Customer Care Team
Nothing too much trouble for Matt booth…
Nothing too much trouble for Matt booth in sales + great back up from Chris & Charlie in service, thank you all at Baylis Worcester 👍
22 de febrero de 2026
Respuesta de Baylis Group
Rob, thank you for the 5 Star review. I am pleased to hear that Matt made is that nothing was too much trouble, and that Chris and Charlie were also great. I will be sure to pass along your thanks, Baylis Customer Care.
We had better service from your Evesham…
We had better service from your Evesham branch than Blackpole. Blackpole showed no interest, Gary at Evesham was extremely helpful, polite, friendly and a credit to your company.
21 de febrero de 2026
Respuesta de Baylis Group
Thank you for the 5 Star review. I am pleased to hear that Gary was helpful, polite and friendly during your recent visit. I will be sure to pass along your feedback to him, Baylis Customer Care.
Excellent staff and sorted car out quick
Excellent staff and sorted car out quick
21 de febrero de 2026
Respuesta de Baylis Group
Christopher, thank you for the 5 Star review. I am pleased to hear that the team were excellent and were able to sort your car out quickly. Take Care. Baylis Customer Care.
Loan was excellent in the process of…
Loan was excellent in the process of getting in my new car and trading in my old one, answered all my questions I had and everything from start to finish was easy!
20 de febrero de 2026
Respuesta de Baylis Group
James, thank you for the 5 Star review. I am pleased to hear that the process of getting your new car was easy throughout, and that Ioan was able to answer all of your questions, Baylis Customer Care.
James Rooke nailed it again.
James Rooke nailed it again with his welcoming, friendly knowledgeable customer service. We have always dealt with James and wish to continue. Well done James, you are an excellent ambassador for the Baylis group.
19 de febrero de 2026
Respuesta de Baylis Group
Stuart, thank you for the 5 Star review. I am pleased to hear that James continued to provide great customer service, being welcoming, friendly and knowledgeable. I will be sure to pass this along, Baylis Customer Care.
Stefan was absolutely brilliant
Stefan was absolutely brilliant at Ross on wye!
Really clear and communicative with the exchange of my car and picking up my new one
Would highly recommend to anyone!!
Thanks again
16 de febrero de 2026
Respuesta de Baylis Group
Thank you so much for your fantastic feedback.
We’re thrilled to hear that Stefan was absolutely brilliant and kept everything clear and well communicated during the exchange of your car and collection of your new one. We’ll be sure to pass on your kind words. Baylis Customer Care
Buying and the part exchange was hassle…
Buying and the part exchange was hassle free and rick was true to his word and very helpful for cheers rick
16 de febrero de 2026
Respuesta de Baylis Group
We’re delighted to hear that your purchase and part exchange were hassle free, and that Rick was true to his word and so helpful throughout. We’ll be sure to pass on your kind comments to him. Baylis Customer Care
This is the 3rd car I've bought and would go back again
Ben Honey was calm, kind and thorough after having an horrendous experience at another garage, the purpchase of a 2018 plate Astra went through beautifully with transparent details and voluntarily sharing information about the car. This is the 3rd car I've bought from Bayliss and would likely go back to them again.
7 de febrero de 2026
Respuesta de Baylis Group
Thank you for the 5 Star review. It is lovely to hear that Ben was calm and kind throughout making the purchase of your new vehicle go beautifully. We appreciate the repeat custom and hope to see you again in the future. Baylis Customer Care.
All the staff were very welcoming and…
All the staff were very welcoming and polite, made it very easy for me when purchasing a car for the first time with Baylis, Craig sorted out my purchase and was very helpful in ensuring that I had everything I wanted and needed, would definitely recommend Vauxhall Baylis, Cheltenham to anyone
16 de febrero de 2026
Respuesta de Baylis Group
Ryan, thank you for the 5 Star review. I am pleased to hear that the team were welcoming and polite, making it easy for you during the purchase of your new vehicle. I will be sure to let Craig know how helpful he was, ensuring you had all you needed. We hope to see you again in the future. Baylis Customer Care.
Used car purchase
Dealt in a professional manner from start to finish, couldn’t fault at all.
14 de febrero de 2026
Respuesta de Baylis Group
Thank you for the 5 Star review. I am pleased to hear that the team were professional from start to finish and that you couldn't fault their service. We hope to see you again in the future. Baylis Customer Care.
Amazing customer service from the staff…
Amazing customer service from the staff at Suzuki Baylis. Especially Kez, who wasn't pushy and was very friendly.
3 de febrero de 2026
Respuesta de Baylis Group
Holly, thank you for the 5 Star review. It is lovely to hear you received amazing customer service from the whole team. I will be sure to let Kez know you found her to be friendly and not pushy. We hope to see you again soon, Baylis Customer Care.
Good sales staff.
Everything went well and smoothly reason for only four stars is outside of car not cleaned properly moss on window trims all round.
15 de febrero de 2026
Respuesta de Baylis Group
David, thank you for the 4 Star review. I am pleased to hear you had a smooth process. I will also be sure to pass along you feedback regarding the quality of the clean that was carried out before you picked the vehicle up. Take Care, Baylis Customer Care.
Great experience from start to finish
Great experience from start to finish. Staff were all so helpful and went above and beyond and I’m thrilled with my new frontera.
14 de febrero de 2026
Respuesta de Baylis Group
Carly, Thank you for the 5 Star review. I am pleased to hear you received a great experience from start to finish and that the whole team were helpful, going above and beyond to help deliver your new Frontera. Enjoy, Baylis Customer Care.
Nathan was good and the service he g…
Nathan was good and the service he gave was excellent
14 de febrero de 2026
Respuesta de Baylis Group
Sandra, thank you for the 5 Star review. I am pleased to hear Nathan was good, and provided excellent service. I will be sure to pass along your feedback, Baylis Customer Care.
Friendly and helpful.
I recently purchased a used vehicle from this dealership and I was impressed by the friendly and helpful service from all of the people I came into contact with.
31 de enero de 2026
Respuesta de Baylis Group
Paul, thank you for the 5 Star review. I am glad to hear that the team were helpful and friendly throughout. We hope you are enjoying your new car. Baylis Customer Care.
Helpful and not pushy
I was looked after by Aliyah. She was professional and super helpful. I was put at ease the minute I walked in the showroom.
7 de febrero de 2026
Respuesta de Baylis Group
Jacqui, thank you for the 5 Star review. I am pleased to hear that Aliyah was professional and super helpful, putting you at ease from the beginning. Take Care, Baylis Customer Care.
Excellent and efficient service.
8 de febrero de 2026
Respuesta de Baylis Group
Pauline, thank you for the 5 Star review. I am please to hear you received excellent and efficient service with us recently. We hope to see you again soon. Baylis Customer Care.
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