BBQ-BITS Opiniones 383

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought a pizza oven. Delivered quickly and received excellent customer service throughout. Oven is incredible! Easy to use and makes top tier pizzas! Highly recommend using this company. A* Everythi... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

It was not clear which items they sell directly and which ones they act as an agent for, especially since those are shipped separately. The service for the items stocked by BBQ-BITS was excellent.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We purchased a kamado x supreme & a variety of accessories for it a few months ago & I wanted to come back after using it thoroughly & leave a glowing review. This is an amazing bit of kit & it's sup... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great product, great service Delivery came in two by FedEx Contacted BBQ Bits Matt was super helpful and found out about the delivery Especially great as FedEx was all automated Couldn’t s... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de parrillas
  2. Asador
  3. Zona BBQ
  4. Jardín
  5. Tienda general

Escrito por la empresa

BBQ-BITS offer premium quality outdoor Kamado BBQ's and a full range of Bella Pizza ovens to suit all needs.

FREE Express UK Shipping

Free Next Day Delivery...

UK Express Shipping - FREE - 1-3 Business Days Europe Shipping - £29.99 - 2-11 Business Days Rest of World Shipping - Contact sales@bbq-bits.co.uk We send out all products purchased before 11am the same day. All items purchased in the UK are sent out on a next day 24 hour service with Parcelforce or Baytree. The highlands and offshore are sent on a 3-5 day express service.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

383 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent kamado bbq

Excellent kamado bbq, really great quality and delivered extremely quickly. Kamado midi plus accessories arrived well packaged on a pallet and the customer service for delivery updates were excellent. Also not to mention, great price for a high quality product.

8 de abril de 2025
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Respuesta de BBQ-BITS

This a fantastic review. Thank you, Fraser!

Valorada con 5 estrellas sobre 5

The order process was easy and delivery was on time. However, we didn’t realise it would be so heavy and difficult to move without help.

The order process was easy and delivery was on the date identified. However it was recommended to use the app Shop to track order, but this didn’t work. Also, when the order was delivered, the delivery man left it in the front of the house and said he couldn’t get it through the gate. This wasn’t the case, as we did manage to get it through. As a result of the bbq being so heavy, this caused a temporary difficulty to us as we had to engage the help of friends to move it to the back of the house.

21 de marzo de 2025
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Respuesta de BBQ-BITS

Thank you so much for your feedback. It's much appreciated. I want to apologise for the difficulty you had once you'd received the oven. We will pass this information onto the courier in hope that this can be improved. Thanks again and enjoy your new oven!

Valorada con 5 estrellas sobre 5

Pizza dough

Bought sourdough pizza dough my order arrived quickly and well packed. Tastes awesome

8 de abril de 2025
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Respuesta de BBQ-BITS

Amazing news. Thanks, Laura.

Valorada con 5 estrellas sobre 5

Kamado bbq

Very quick delivery; unbox and assembled, everything looks great. I haven't had time to fire it up yet, but I am looking forward to it

24 de marzo de 2025
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Respuesta de BBQ-BITS

Great to hear, Kenny. Thank you for your feedback!

Valorada con 5 estrellas sobre 5

Very fast delivery and good quality…

Very fast delivery and good quality items. Slight issue with wrong item received, but the customer service was amazing. Items replaced just as quickly. Overall very good experience with this company. Many thanks.

28 de marzo de 2025
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Respuesta de BBQ-BITS

Great to hear. Thanks for your feedback, Trevor!

Valorada con 5 estrellas sobre 5

Good quality cover

Easy to order, fast delivery and a good quality pizza oven cobver

19 de marzo de 2025
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Respuesta de BBQ-BITS

This is what we like to hear! Thanks for your feedback!

Valorada con 5 estrellas sobre 5

Great service yet again!

Product arrived swiftly and was well packaged. I did worry if the stone heat deflectors included maybe be broken in transit but they were not. Third purchase from this company and each one has been excellent.

21 de marzo de 2025
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Respuesta de BBQ-BITS

This is great to hear, Mark. Thanks for your great feedback!

Valorada con 1 estrellas sobre 5

Delivery awful and delivery app useless

Delivery awful and delivery app useless

21 de marzo de 2025
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Respuesta de BBQ-BITS

Hi Wayne, Sorry to hear this. As explained in our email correspondence, the dough you ordered isn't produced by us. We are a reseller of the product. Unfortunately, they were out of stock for 2 days and as soon as they got it in and made a fresh batch, it was sent to you. With regards to the courier details, this is something we have no input in as we are not the ones sending it. We appreciate your feedback, and will work on our communication with the other company regarding their stock. Many thanks.

Valorada con 1 estrellas sobre 5

Waste of time with this company ordered…

Waste of time with this company ordered product then days later gave me a refund. No reason why

19 de marzo de 2025
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Respuesta de BBQ-BITS

Hi Paul, Firstly, I want to apologise that this item was out of stock. Before we issued the refund, we sent you an email on Thursday 20th March at 13:28, apologising that this product is no longer in stock and that a refund had been issued immediately for you. Once again, we apologise that we couldn't provide the part you had ordered. However, as stated in the email these will be back into stock soon and we can notify you when these arrive. Many thanks.

Valorada con 5 estrellas sobre 5

Wholewheat dough ... 👍

We tried the wholewheat mixed dough as a healthier alternative. It was easy to use, and worked brilliantly. We couldn't tell the difference between this and 'normal' pizza. Some of my family 'borrowed' some dough and they loved it too, I wouldn't buy from anywhere else now.

3 de marzo de 2025
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Respuesta de BBQ-BITS

Hi there, Thank you for your great review. I'll have to try some of this myself!

Valorada con 5 estrellas sobre 5

Surprise Gift!

Easy to order, quick to deliver and the price was right.

Very little commication but I can forgive that, as everything else was perfect and as advertised. My son love his Kamado BBQ and accessories.

3 de marzo de 2025
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Respuesta de BBQ-BITS

Thanks for your feedback. We will take this on board! We hope he enjoys his new Kamado X!

Valorada con 5 estrellas sobre 5

Fantastic Customer Support

Ordered their Kamado X Classic along with a few bits, I tried ti order just as the January sale ended and the code was disabled but still displayed on their site, so when I contacted them to question this they happily still provided the advertised sale discount which was their first effort of great service.

Secondly, for some reason I never got a shipping notification from the delivery company to tell me when the item was arriving, after quickly contacting them they replied super fast with the details. Another effort from them for great service.

Finally I managed to find time to unpackaged and build the kamado the packaging was great and the product looks fantastic I did notice the wooden dome handle had some deep scratches in, again contacted them regarding the matter and they promptly responded saying a replacement had been sent out which arrived the next.

Not had a chance to fully test the product yet but it looks fantastic and with the level of customer service I have received so far I'm very confident should any future issues arrive they will be more than happy to help.

Thank you very much to the team at BBQ-BITS.

28 de febrero de 2025
Opinión espontánea
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Respuesta de BBQ-BITS

Thank you, Mark. We really appreciate your support and your wonderful review. Thank you for your understanding. Enjoy your new toy!

Valorada con 5 estrellas sobre 5

Good company

Good company, reliable, good quality charcoal. Look forward to using it 👍

10 de febrero de 2025
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Respuesta de BBQ-BITS

This is great to hear. Thanks, Paul.

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