The Big Green Egg as a product is exceptional, it's a game changer for outdoor cooking. I use it at least 3-4 times a week throughout the year for meat, fish, veg, dessert, bread - pretty much ever... Ver más
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Consulta las opiniones de los clientes
It's how customer service should be! Was a pleasure dealing with the team at BGE, had a query about shipping dates that was dealt with swiftly. Also I had a warranty issue and they made sure a replac... Ver más
The big green egg is a fabulous bbq and grill. I have particularly liked the results from the new rotisserie device. I still need more practice in some of the modes and in controlling 'low and slow' b... Ver más
If only every interaction with a company could be like this. Sal and Alex visited me today to service my Egg. They kept me updated on arrival time from the outset and were extremely professional, comp... Ver más
Información sobre la empresa
Acerca de Big Green Egg UK
Escrito por la empresa
THE ORIGINAL.
THE BEST.
SINCE 1974.
SHARING EXPERIENCES FOR 50 YEARS.
Big Green Egg is more than 50 years old, and it’s our expectation that the EGGs we sell today will still be turning out flavour-packed food in 50 years’ time. The materials we use are premium quality, including NASA-grade ceramics. The engineering is second to none. That’s why we have the confidence to offer a lifetime warranty, and it’s why we hold such store in our customer service. Rather than a one-time purchase, we want our customers to think of their EGG as an investment – one that will keep paying them back in fantastic food and unforgettable experiences for decades to come.
OUR EGG RANGE
EXPLORE
EXPLORE ACCESSORIES
EXPLORE CHARCOAL
JOIN THE CLUB
Lifetime Warranty
A lifetime with the EGG
We were the first ceramic grill maker in the world to stand behind our products by offering a Limited Lifetime Warranty – something we've done for over 50 years.
Today, each Big Green Egg is inspected and certified to be the highest quality product of its kind, and we continue to offer best-in-class customer service and warranty support to our customers.
Información de contacto
4,7
Excelente
2 mil opiniones
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Delivery was extremely quick but £10…
Delivery was extremely quick but £10 delivery was in my opinion excessive
17 de abril de 2026
Arrived on day expected
Arrived on day expected. Driver was very helpful. It was put together with only a problem with the hinge connecting the lid to the body of the BBQ.
16 de abril de 2026
Extremely happy with the Rotisserie!
1 de abril de 2026
The Big Green Egg as a product is unbeateable
The Big Green Egg as a product is exceptional, it's a game changer for outdoor cooking. I use it at least 3-4 times a week throughout the year for meat, fish, veg, dessert, bread - pretty much everything.
The service I get from BGE, both in terms of recipes online, help when I needed maintenance and the purchases I make is 10/10 always.
Fantastic product coupled with fantastic service.
1 de abril de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
The returns experience was positive
The initial service was weak, with poor knowledge and input on the product resulting in an unnecessary border which then needed to be returned. The follow-up service and information (including being called on a bank-holiday) was excellent and the return process and refund was smooth and without controversy.
31 de marzo de 2026
Respuesta de Big Green Egg UK
Hi John,
Thanks for your feedback. We're sorry that the first contact wasn't as expected but we're pleased to know that our team could solve the issue in a timely manner.
Please feel free to reach out to us again on: 01962 793800 should you require any further assistance.
Best wishes,
Big Green Egg Customer Service Team
Great to use
Great to use, so many different ways to cook and mostly they come out great ( those that don’t is because of operator error😂)
14 de abril de 2026
Hubbies Christmas present
So far, my husband as cooked a shoulder of lamb on our mini green egg ( slow cooked!) the meat fell off the bone, tender and moist! Delicious!
We are new to the egg and are eager to try lots more recipes, so it leaves us praying for better weather!
28 de marzo de 2026
always excellent service
13 de abril de 2026
First time customer, poor quality
First time customer, having ordered a big green egg XL with integrated stand. On trying to put the stand together, one of the wheels would not screw in, because the thread was broken. Extremely frustrating for a product that is meant to be of premium quality. Need better quality control.
18 de abril de 2026
Opinión espontánea
Respuesta de Big Green Egg UK
Hi Matt,
Thanks for your feedback.
We're very sorry to hear that you've had an issue with the base for your Egg - this is certainly not something that we would ever expect.
A member of our team will be in touch with you shortly to rectify this issue ASAP.
Best wishes,
Big Green Egg Customer Service Team
Fabulous BBQ and Grill
The big green egg is a fabulous bbq and grill. I have particularly liked the results from the new rotisserie device. I still need more practice in some of the modes and in controlling 'low and slow' but I'm sure it will come.
10 de abril de 2026
Quick and accurate
10 de abril de 2026
Prompt delivery of charcoal in good…
Prompt delivery of charcoal in good condition
26 de marzo de 2026
easy to order and delivered onetime
easy to order and delivered onetime - excellent
7 de abril de 2026
Absolutely loving using my EGG
Absolutely loving using my EGG. And a great company. Service is fantastic
7 de abril de 2026
It's how customer service should be!
It's how customer service should be!
Was a pleasure dealing with the team at BGE, had a query about shipping dates that was dealt with swiftly. Also I had a warranty issue and they made sure a replacement part was shipped at the same time as my order. Absolutely flawless, well done!
6 de abril de 2026
Fantastic service and very happy with…
Fantastic service and very happy with the ordering, the delivery and the packaging. Would highly recommended the entire experience.
25 de marzo de 2026
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