Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Ver más
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Consulta las opiniones de los clientes
Ordered Jakub Teddy, he is awesome!! Beautifully made and terribly cute. I will be ordering again shortly. Apart from the Teddy being so cute, the service was 1st class, he arrived quickly, neatly w... Ver más
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The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure... Ver más
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... Ver más
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Información sobre la empresa
- Tienda de artículos coleccionables
- Tienda para bebés
- Tienda de juguetes para niños
- Tienda de regalos
- Juguetería
Sobre The Bear Garden
Escrito por la empresa
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Información de contacto
10 Jeffries Passage, GU1 4AP, Guildford, Reino Unido
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
Excelente
4 mil opiniones
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Respuesta de The Bear Garden
Thank you for the fantastic review, Claire!
Best wishes,
Kate
Lovely personalised service
It was the little note they sent to personalise it.
24 de noviembre de 2025
Respuesta de The Bear Garden
Thank you for the great review, Jennifer! ☺️
Best wishes,
Kate
Ben bear was despatched to his new home…
Ben bear was despatched to his new home very quickly. He is supercute and getting lots of cuddles
12 de noviembre de 2025
Respuesta de The Bear Garden
Dear Jean,
I am glad that Ben has settled in well. Thanks for letting us know!
Best wishes,
Andrew
Lovely product
Lovely product, excellently packaged, including a personal note from the packer, and well made.
18 de noviembre de 2025
Respuesta de The Bear Garden
Thank you for the amazing review ☺️
Best wishes,
Kate
What a lovely company
What a lovely company even after forgetting to order a box,they were right in it for me so 100% recommended from me and I’m on to my next purchase
22 de noviembre de 2025
Opinión espontánea
Respuesta de The Bear Garden
Thank you so much, Dawn!
Best wishes,
Andrew
very friendly customer service and…
very friendly customer service and staff
very good communication
Quick delivery
Great packaging
and of course adorable bear !
14 de noviembre de 2025
Respuesta de The Bear Garden
Thank you so much, Adele! Really appreciate your kind review!
Best wishes,
Andrew
Respuesta de The Bear Garden
Thank you for the fantastic review, Robin 😊
Best wishes,
Kate
Respuesta de The Bear Garden
Merci beaucoup, Sylvie!
Best wishes,
Andrew
Excellent service
Excellent service. A very friendly, knowledgeable and helpful staff.
3 de noviembre de 2025
Respuesta de The Bear Garden
Thank you for the amazing review, Suzanne!
Best wishes,
Kate
Perfect as usual
Perfect as usual. Fast, fast shipping. The best bears and kitties anywhere. Leroy is a joy!
10 de noviembre de 2025
Respuesta de The Bear Garden
Thank you for the lovely review, Susan! 😊
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you for the great review, Scott!
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you for the fantastic review, Natalie!
Best wishes,
Kate
Very fast service and very knowledgable…
Very fast service and very knowledgable about the bears.
28 de octubre de 2025
Respuesta de The Bear Garden
Thank you for the amazing review, Wendy!
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you so much, Julia!
Best wishes,
Andrew
Easy to order
Easy to order, regular updates on where the package was at, informed when it was delivered, I went to the mailbox and there it was! Quicker delivery from UK to Canada than ordering something locally!!
23 de octubre de 2025
Respuesta de The Bear Garden
Thank you for the amazing review, Russell! 😁
Best wishes,
Kate
Great quality products and customer service
I have purchased a lot of bears from the Bear Garden for my own collection over the years but this one was a gift for my neighbour’s little girl.
The customer service is always brilliant and I love the personal touch like hand written notes.
The bears are gorgeous too of course!
22 de octubre de 2025
Respuesta de The Bear Garden
Thank you for the amazing review, Maureen! ☺️
Best wishes,
Kate
Love the store!
Love the store!! Always very first respond for any question and Great service!! Thank you!!
21 de octubre de 2025
Respuesta de The Bear Garden
Thank you so very much, Emiko! Much appreciated!
Best wishes,
Andrew
Smooth
Smooth, trouble-free transaction. Very quick shipping. Always happy to recommend this excellent shop.
17 de octubre de 2025
Respuesta de The Bear Garden
Thank you so much, Alexander!
Best wishes,
Andrew
Lovely product and well packaged
Lovely product and well packaged. Arrived promptly.
10 de octubre de 2025
Respuesta de The Bear Garden
Thank you for the great review, Megan!
Best wishes,
Kate
Beautifully made little mouse and well…
Beautifully made little mouse and well packaged for transport! Thank you.
17 de octubre de 2025
Respuesta de The Bear Garden
Thank you for the lovely review, Agnes!
Best wishes,
Kate
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