Item too small and return to China proved enormously complicated and so costly I gave up in the end. To be fair the customer service person (Claire) I dealt with was helpful within the ridiculous limi... Ver más
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Consulta las opiniones de los clientes
The order took longer than expected to arrive. The product material look and texture is not what I expected. Under normal trading conditions I would be offered a full refund on return on the goods. H... Ver más
Beware! Website looks good but is misleading. This is not what it seems. I ordered some leather boots, they took 3 weeks to arrive, wrapped in plastic bag. They are not leather & also a small fit.... Ver más
It is a rip off company. I sent back two jumpers, following their instructions, because the quality was awful and they didn't return my money. Esta compañía es un timo. Envié de vuelta dos jerseys... Ver más
Información sobre la empresa
- Tienda de ropa
- también en la categoría
- Tienda de ropa de calle
- Tienda de ropa para hombres
Información de contacto
Estados Unidos
- bensonandclark.com
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bensonandclark.com…Chinese not English
I saw this website bensonandclark.com sounded English, that was my first mistake. Second mistake was not to check out this company on Trust pilot as I normally do with any new company I buy from. So ordered a pair of TAN slip on shoes for my husband, then I checked the reviews, thought I might be lucky and at least receive the shoes………………. Three weeks later they arrived, only problem is they are Orange not Tan and not sure they are leather either. Emailed customer support and asked for a return label giving the reason that the colour is orange. We have heard nothing at all, this company is a scam please do not be taken in by the professional looking web site.
Benson and Clark cheap and nasty
No ability to return cheap, poor quality item. The glossy brochures do not reflect the true quality of the items.
It would be forgiveable if they would revert so I can arrange right size at least
i brought a pair of mens boots cost me…
i brought a pair of mens boots cost me 50.00 and i will put them in the charity shop maybe to be worn in a circus
Warning
Warning , do not order from this company .
They have no UK operation and you cannot return items
Never shipped item
Never shipped item. Never responds to emails. Complete scam. Initiating a chargeback on my card tomorrow.
It’s not made easy to make returns
It’s not made easy to make returns. I’ve had no reply from B&C to my request to return items.
Do not use
Do not use, shirts of poor quality and cost to return to China £26.
Ordered a size 13 pair of loathers took…
Ordered a size 13 pair of loathers took 2.5 weeks to arrive and were trash, far too small (10 maybe).
Sent mail to customer non service and had no answer after 2 weeks.
Never again
Benson and Clark is GARBAGE
Benson and Clark is GARBAGE. I ordered a few jackets (sizing up because it's made in China) and even the 4X couldn't fit the 2X body I was trying to dress. Horrible material and completely ill fitting. I returned a week later and had to pay $100 to ship to China. Awful. My package has been sitting in customs for two months and the company won't collect it or respond to me. I'm now out $300 for those crappy jackets plus shipping. I advise against ordering from this company at all costs!
Be transparent abiut refunds and…
Be transparent abiut refunds and exchanges. Don't offer it without paying for shipping, since it's 400% the price of the item to return from the US.
This is a scam website...
This is a scam website, DO NOT USE. I ordered some clothes from this website a couple of weeks ago and they have not arrived. I emailed the address on the website and have received a bounce back informing me that the email address is not valid. It's all a complete scam!!
Scammed unfortunately
Scammed unfortunately. Product is cheap and nasty. Nothing is the quality as described. Shipped from China and takes forever (or not at all). No customer service just automated AI emails from people with made-up English names. This is just a Chinese company stealing from Westerners. You are basically chucking money down the toilet if you buy from them.
Good customer service
I ordered a shirt for my husband. It arrived fairly quickly but it was too small. Dammy at customer services was very helpful and I am now awaiting a bigger shirt free of charge.
Don't order from this company
Don't order from this company. Quality and size was terrible and when tried to return they would not respond. I tried calling and numerous emails
No response to refund request
Returned a cashmere jumper in January because it was far too small and not 'large' as requested. Since this time they have ignored all requests for a refund and I can only think that their existence is simply run a scam operation. Stay well away!
Looks legitimate, but disappointing experience
I’m usually very careful about where I shop online, and Benson & Clark’s website looked trustworthy, so I felt confident placing an order. Unfortunately, the experience was disappointing from start to finish.
I ordered an apron that appeared beautiful in the photos, but the item I received was completely different. The color was much darker, the fabric felt low quality with a strong chemical odor, and it arrived with odd extra pieces that weren’t pictured. The overall shape didn’t match what was shown online, making me question whether it was even the same product.
Customer service offered me two options: keep the item with a 15% discount or return it to China at my own expense. The cost of return shipping would have been nearly as much as the item itself. I responded to request a fair resolution, but they never followed up—and my last email bounced back.
Thankfully, I was able to dispute the charge with my credit card company and get a refund.
Do not shop here. The website is misleading, the products are poor quality, and there’s zero customer support. Avoid this company at all costs.
Avoid at all cost!
Avoid at all cost!
Ordered a couple shirts and literally took months to ship. When they arrived they were super cheap material. Emailed the company to express my dissatisfaction and never heard back.
This is a big scam don’t buy from them…
This is a big scam don’t buy from them the quality is poor and the prices are too high takes ages to deliver and if you ask for refund or return the given email address doesn’t even exist
******SCAM*****SCAM*****SCAM*****
******SCAM*****SCAM*****SCAM*****
Inferior quality, the clothing is really poor quality and materials!! scam website, everything is shipped from China, no UK base or warehouse.
If you can contact them by email and that's a big if, they advise you to take a picture of yourself wearing the item ( to see if it's too big or small). Then they decide if the item needs to be returned? All items that need to be returned for refund are at your own cost back to China.
Take forever to be delivered
Take forever to be delivered. Not transparent on the website! Vague fraudsters.
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